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Klaben Ford Lincoln

Kent, OH

5.0
14,793 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,793 reviews

March 10, 2024

Working with Klaben has always been a great experience. Chris Moldas found me the car I wanted and worked getting me back into a lease. It was fast and I was pleased with the service everyone gave. This wa More

by Ford girl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2024

High pressure to buy their services. They make you feel bad if you don’t do it. Can’t believe I still had to pay $85 for a recall because they said Ford didn’t cover part of the recall r More

by T.J. Price
Recommend Dealer
No
Employees Worked With
Mike Brandvold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback. I apologize you were left feeling anything short of completely satisfied with every aspect of your experiences with us. We share your feedback with the entire team and use it internally in coaching and counselling sessions helping us improve the level of service we provide for our guests. The feedback you gave us is disturbing and definitely raises question to the impression you were left with as a result of your recent visit. The last thing we want is for a customer to feel hostage to a decision or fail in properly explaining our recommendations with transparency and value. Our goal in every situation is to do the right thing for the right reason, every time, putting the customer first. After reading your comments a couple times it was clear we failed in our communication and ultimately let you down in the process, no excuses. Might I have a few more minutes of your time to personally apologize and gain additional valuable insight? My direct contact information is below. Thank you again for your feedback. I look forward to speaking with you soon, finding a way to make right this situation we created, and working towards restoring your trust and confidence in us. Sean Bradford – sbradford@klaben.com – (216)337-1005

March 09, 2024

I love this place. I’ve been coming here for years. Everyone is so nice, friendly and knowledgeable. More

by Sharbear45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2024

Great experience with Tyler Kline. Would recommend him very easy transaction. Great deal and love my truck More

by zukterry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2024

Excellent team, very helpful and friendly, I just leased a truck so as my 2 boys. great deals on all 3 vehicles leased. More

by deltajas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2024

Had the pleasure of tyler Kline as my salesperson no smoke no mirrors nice experience overall. More

by coachowner92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2024

We were very happy with our experience at Klaben. Great customer service & very knowledgeable about their vehicles. More

by rivellinomj2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2024

the experience was the most streamline transaction I have ever experienced! from the sales staff, financial, as well as the service More

by golferchipo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz, Scott Burghardt
March 09, 2024

Very friendly and professional staff in the service department. I would recommend Klaben to all my friends More

by greg scharver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2024

I truly appreciate the customer service provided by Klaben and especially Mona. We have built a good rapport over the years and I don't feel intimidated when discussing needed services. More

by tariann9
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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