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Klaben Ford Lincoln

Kent, OH

Overview
Employees
Reviews
Vehicles
5.0
14,737 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,737 reviews

July 30, 2022

Great experience and personalized service. Highly recommended! We will definitely be back whenever we are looking for a car. More

by Kristinbranagan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 30, 2022

Both Luke and Mike C provided excellent customer service and made my purchase of my 2019 Nautilus go so well. This purchase today was my family's second Lincoln from Klaben. More

by DavidM0604
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

July 29, 2022

Everyone very friendly and helpful, searched for what we wanted. No pressure, listened to what we wanted. Definitely would recommend this dealership. More

by AMATHES
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2022 -

Klaben Ford Lincoln responded

Hi Amathes, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

July 28, 2022

Thank you for another great service, good seeing Boallen and thanks to Joe French for great service sorry i missed Mario More

by cshook48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
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Jul 31, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

July 28, 2022

My car has been at your dealership since July 6 and it’s not done yet More

by naicccindyk
Customer Service
Recommend Dealer
No
Employees Worked With
Not happy with any of them
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Jul 28, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your review. We value honest and candid comments that tell us how we are doing when it comes to meeting and hopefully exceeding the expectations of our customers. Based on your rating and comments, we failed you in that endeavor, and for that I sincerely apologize without excuse. We ask for feedback through so many different venues as we truly want to hear the voice of our customers. I also want to thank you for taking the time to speak with me via a phone call in which, you provided further insight into your experience. Your feedback will be shared with our entire team as we work to correct the root cause of a process breakdown. That being said, I thank you again for your feedback and apologize once more for your experience. If there is anything else that I can try and do for you at this point, please let me know. The entire Klaben team remains at your service. Artie Gissinger, 330-673-3139 ext 605, agissinger@klaben.com

July 28, 2022

I needed a tire since I accidentally blew one by hitting a curb. They got me in and got my new tire on same day! Great job!!! More

by jkozar532
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 28, 2022

I got an oil change, tire rotation and new battery at Klaben Ford. Service was excellent and was done while I waited. The service rep Kim was a pleasure to work with. I’d go there for service again. More

by davidgough11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 27, 2022

I received great service from everyone! I highly recommend going there for all your car needs. More

by Kathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
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Jul 29, 2022 -

Klaben Ford Lincoln responded

Hello Kathy, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 27, 2022

Great and simple buying Experience - Tyler (Sales rep) spent a lot of time going over the features of the Ford Maverick when I picked it up. More

by ogergc1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Opalko
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Jul 29, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! Thanks again for your business! Take care!

July 27, 2022

Only issue was the lack of transparency from Ford overall on the Bronco order status. Louis was responsive and helpful and no issues with Klaben. More

by Markdt25
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2022 -

Klaben Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again! Take care!

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