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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

June 26, 2020

My ‘new’ vehicle is a used 2017 Tacoma with approximately 20,000 miles. The only service I’ve had done is an alignment which seems to be fixed. I’m not sure of the names you referenced. I’m not sure of the s More

by Ironside898
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Steven Kahae
Jun 26, 2020 -

Lithia Toyota of Medford responded

We are very happy to hear that the team provided you with a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

June 26, 2020

Terrible dealership! Run the other way! Gave me nothing in trade! Needed a car ASAP and they knew it- just terrible! Go to any other dealership! More

by GRACIOUSLIVING_MARY
Recommend Dealer
No
Employees Worked With
Brian Berg
Jul 13, 2020 -

Lithia Toyota of Medford responded

We are very sorry that you had a less than satisfying experience. Even though your experience didn't live up to the standards we set for ourselves, we take all feedback very seriously and will share your comments with the team. Troy Kloke, General Sales Manager

Jul 13, 2020 -

GRACIOUSLIVING_MARY responded

Hopeful you will concentrate on being a fair dealership and not continue your shady practices

June 26, 2020

Lithia is the epitome of shady car dealerships that gives everyone a sour taste in their mouth when they think about them. From the most simplistic issues, to some more severe ones, lithia will find a wa More

by SUTTERSIMCOE
Recommend Dealer
No
Employees Worked With
Mark Grossman, Brian Berg, Bryce Beatty, Sam Galaviz, Scott Knuepel, Thomas Pitts
Jul 13, 2020 -

Lithia Toyota of Medford responded

Providing a positive experience is our top priority, and we look forward to discussing your visit in greater detail to clear up any issues we can. Mark Grossman, Service Manager

June 26, 2020

awesome! got an awesome car, great salesmanship with Travis and others, spent a long day then we got to go home and wait in the comfort of our home for the pro More

by PETERMANC168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis, Evan Seegmiller, Greg Templer
Jun 27, 2020 -

Lithia Toyota of Medford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

June 26, 2020

Brakes I had back brakes done on my Toyota. It cost almost $300.00. WTH? I will be shopping around to find something that isn't off the charts expensive. More

by SUSAN.VITITOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jon Vevera, Scott Knuepel
Jul 13, 2020 -

Lithia Toyota of Medford responded

Hello Susan, We are sorry to hear that you weren't fully satisfied with your experience. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. Mark Grossman, Service Manager

June 26, 2020

So attentive, I so appreciate the job they do on every level From sales to service and beyond, these guys are the best. Any time I have issue, these guys are all on it, making sure everything goes smoothly. More

by LA CP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Beatty, Cate MacPherson, Skyler Reagan
Jun 27, 2020 -

Lithia Toyota of Medford responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

June 26, 2020

Great experience This dealership provided excellent customer service with my routine scheduled needs. John was very professional and helpful. I recommend this dealersh More

by new car buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Jun 27, 2020 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with John and the service team here at Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

June 26, 2020

Great job! Great job. Informative. Personable. Took the time needed to explain things, and set up for future service visits. Completed the job much faster than I More

by paulawhiting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Pitts
Jun 27, 2020 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mark Grossman, Service Manager

June 26, 2020

The crew works very hard, they are fast, and communicate. The management pushes the admittance staff to sell unnecessary services. The recommendationed services are for corporate profit much more than custom More

by ZPRIME0864
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Jarren Brown
Jun 27, 2020 -

Lithia Toyota of Medford responded

Thank you for your feedback. We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

June 26, 2020

Service was prompt and friendly. Got some service Service was prompt and friendly. Got some service recommendations and was able to leave without being pressured. Scheduling was farther out than I More

by MDEGRANDIS0
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Jun 28, 2020 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

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