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Shields Auto Center

Rantoul, IL

4.7
777 Reviews
Shields Chrysler Dodge Jeep RAM is an established Rantoul, IL dealership that maintains a well stocked supply of Chrysler, Dodge, Ram and Jeep vehicles in our new and pre-owned inventories. Our sales representatives have the experience to find the perfect vehicle match for you, and our finance staff will provide competitive payment options. The entire buying experience is straightforward and no hassle here; come and visit us today at 850 Broadmeadow Road.
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850 Broadmeadow Rd

Rantoul, IL

61866

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Showing 777 reviews

August 23, 2023

Best experience ever! Tim was very knowledgeable and helpful. I love my 2020 jeep compass! More

by dbersig28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Shields Auto Center responded

This is just what we want to hear! Reviews like yours provide encouraging feedback. Thank you for sharing and for giving us the opportunity to earn your business! Enjoy your new Jeep!

August 22, 2023

Excellent customer service. Vehicle was brought in quickly and fixed and they also did maintenance needed while it was there to save another trip to the dealership. More

by glasaar
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Keyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Drennan
Aug 24, 2023 -

Shields Auto Center responded

Thank you for the 5-Star review. We are thrilled that you are happy with your recent visit and we look forward to serving you for many years to come!

August 20, 2023

Was very helpful & accommodating, offered a ride so I didn't have to sit there most of the day. More

by kirbypat1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Nigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Drennan
Aug 24, 2023 -

Shields Auto Center responded

We appreciate your feedback. We take pride in knowing our customers are happy with their experience!

August 18, 2023

Great dealership I think that this is my 4 or 5 car I bought from them. Very nice people to deal with More

by uncledanauntjudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think that who I dealt with is no longer there but the service department is great that’s why I take my car back to get worked on
Aug 18, 2023 -

Shields Auto Center responded

Thank you for choosing Shields Auto Center for you automotive needs. We are thrilled that you are happy with our services. Repeat business is the best compliment. We appreciate your loyalty.

August 17, 2023

I asked them to put some wires up in the dash, but they didn't do it. More

by jbsma1896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kory Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Shields Auto Center responded

We apologize for the miscommunication and inconvenience. Please call our Service Manager, Dale Scudder at (217) 892-2155. Thank you!

August 16, 2023

They perform the service in a timely manner. The wait time at this dealership is much shorter than other dealerships I have taken my truck to for the same service in the past 3 years. Waiting ar More

by mkt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Nigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Drennan
Aug 16, 2023 -

Shields Auto Center responded

Thank you so much for taking the time to share your experience with our Service Department at Shields Auto Center. We take pride in knowing that our customers are happy!

August 15, 2023

Waiting area is very clean. Rest Rooms are very clean also. Facility is very easy to get to from the interstate. More

by donnaswick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Nigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Drennan
Aug 16, 2023 -

Shields Auto Center responded

Thank you, Donna! This is great feedback!

August 14, 2023

All of the staff i interacted with were wonderful. Buying a car is always stressful, but they helped alleviate aome of the stress More

by CockMunch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Keyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry "TNT" Twitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cassout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Hall, Andrew Henson
Aug 16, 2023 -

Shields Auto Center responded

Thank you for sharing your experience. We're glad that we helped reduce some of the stress with buying a new vehicle. We appreciate you giving us the opportunity to earn your business.

August 12, 2023

No review No review No review No review No review No review No review No More

by DLG1989CHAMP
Recommend Dealer
Yes
Employees Worked With
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Shields Auto Center responded

Thank you for your 5-star review. We appreciate your business!

August 10, 2023

Greg shields provided me with excellent customer service in servicing my car. Very polite and professional More

by amy.selvaraj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marci Ihnen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Shields Auto Center responded

We appreciate your feedback of Greg's outstanding customer service. Thank you for sharing, Amy!

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