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Toyota of Cleveland

McDonald, TN

4.9
5,335 Reviews
Toyota of Cleveland looks forward to serving you! Toyota of Cleveland is the proud recipient of Toyota's top honor: 2019 Toyota Dealer President's Award. We are also your 2018, 2019, and 2020 Tennessee Toyota DealerRater Dealer of the Year! Toyota of Cleveland offers the following models: New Toyota, Certified Toyota, and a large selection of Pre-owned vehicles. We offer Full Transparency Purchasing Experience. Our Toyota of Cleveland staff is knowledgeable and friendly with years of experience! Call 423-664-9715 to schedule your VIP appointment!
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3560 Village North Blvd SW

McDonald, TN

37353

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Showing 5,335 reviews

April 22, 2026

Dustin was great to deal with, gave good information on the Tacoma we got, great personality, very helpful and was willing to work with us to get what we wanted. I would recommend asking for Dustin when yo More

by hunterlake2018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Shrader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2026 -

Toyota of Cleveland responded

We’re delighted Dustin offered helpful guidance on your new Toyota Tacoma and made the buying process smooth. Thank you for recommending him and congratulations on your Tacoma. Justin Chretien General Sales Manager 423-664-9715

April 21, 2026

I've used Toyota of Cleveland for about 9 years and have always had a great experience with them. I've had 3 leases with them, the last of which I'm buying. On that note, Austin was very helpful with buying More

by Zach
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Crystal Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Calfee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2026 -

Toyota of Cleveland responded

We’re grateful for your loyalty over the past nine years and for choosing to purchase your Toyota 4Runner. Austin, Crystal and Angelia will be delighted to hear their assistance with your lease buyout, financing and maintenance questions made a difference. Your recommendation means so much, and we look forward to supporting your Toyota for years to come. Justin Chretien General Sales Manager 423-664-9715

April 21, 2026

Jorge Alvarez was very professional and so warm. Wonderful person Stockton Coffee connected on a personal level with past experience Shane Defoor was wonderful Crystal Thompson was very inform More

by baileyfamily2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stockton Coffey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane DeFoor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Alvarez
Apr 21, 2026 -

Toyota of Cleveland responded

It means a lot that Stockton was able to connect personally, that Shane provided wonderful support, and that Crystal delivered clear insights on your extended warranty. We’re glad our team could be so welcoming and informative with your Toyota. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

April 21, 2026

Matt provided one of the best car-buying experiences I’ve ever had. He was professional, honest, knowledgeable, and made the entire process smooth from start to finish. There was never any pressure, just gen More

by DUSTIN57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Tubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Frady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon McCormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin - Manager
Apr 21, 2026 -

Toyota of Cleveland responded

Thank you for highlighting how smooth and pressure-free your Toyota Tundra purchase was. It’s great to know our team’s honest expertise made the process easy and comfortable from start to finish. We appreciate your recommendation and look forward to assisting you again down the road. Justin Chretien General Sales Manager 423-664-9715

April 20, 2026

Helpful and friendly staff with great prices and selection of vehicles. I will definitely return to this dealership. More

by chrisanddeanahensley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Crystal Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Calfee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2026 -

Toyota of Cleveland responded

We appreciate you highlighting our helpful and friendly team and for choosing a new Toyota Tacoma. It’s great to know our competitive prices and broad selection stood out to you. We look forward to your next visit. Justin Chretien General Sales Manager 423-664-9715

April 20, 2026

Great people to work with. Mathew was informative and made sure that the car that I got was the right one for me. Will definitely recommend other people interested in buying a More

by CCOATS6801
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Frady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2026 -

Toyota of Cleveland responded

We’re glad Matthew provided informative guidance and ensured your used Venza was the right fit. Thank you for recommending our team to others. Enjoy every mile in your Venza! Justin Chretien General Sales Manager 423-664-9715

April 20, 2026

We have bought 6 cars from Toyota of Cleveland. There staff is always amazing and service does an excellent job. we always work with Gregg B. and Austin C. and they are both wonderful and always go More

by rmcrowder25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg Bain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julien Allinder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Calfee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2026 -

Toyota of Cleveland responded

Thank you for trusting our team through six Toyota purchases. We’re delighted Gregg and Austin consistently go above and beyond for you. Enjoy your new Toyota Tacoma and we look forward to your next visit. Justin Chretien General Sales Manager 423-664-9715

April 20, 2026

Excellent service experience. Will definitely continue to use this service department. Professional and courteous. Punctual as well. More

by wampanoag3970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Shadgett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2026 -

Toyota of Cleveland responded

Thank you for your kind words about the service on your Toyota Tacoma. Eddie and the team are pleased to have provided professional, courteous, and punctual care. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

April 20, 2026

Great experience! Gregg and Shane were friendly and patient to work with on the purchase of our 2023 Toyota 4Runner from start to finish. Highly recommend! More

by Lmcclelland66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg Bain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane DeFoor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Goodner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2026 -

Toyota of Cleveland responded

We’re thrilled Gregg and Shane could guide you through your 2023 Toyota 4Runner purchase with such patience and friendliness. Thanks for recommending us, and please reach out if there’s anything else we can do. Justin Chretien General Sales Manager 423-664-9715

April 20, 2026

Josh did a great job explaining the features of the vehicle and came in on his day off to complete the paperwork. More

by jangelalawson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Calfee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2026 -

Toyota of Cleveland responded

Hi Angela! It's fantastic to hear that Josh went above and beyond to assist you! Thank you for choosing Toyota of Cleveland and for sharing your experience.