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Toyota of Cleveland
McDonald, TN
5,557 Reviews
Welcome to Toyota of Cleveland, where delivering an exceptional customer experience is our top priority.
Whether you're shopping for a new Toyota, or one of our quality pre-owned vehicles, our knowledgeable and friendly team is committed to making your purchase simple, transparent, and enjoyable. We believe in honest pricing, clear communication, and treating every customer like family.
Our dedication to customer satisfaction has made Toyota of Cleveland the highest-rated Toyota dealership in Tennessee on DealerRater for eight consecutive years. We're also proud to have been named the National Toyota DealerRater Dealer of the Year, recognizing our commitment to providing one of the best dealership experiences in the country.
In addition, Toyota of Cleveland has earned Toyota's prestigious President's Award, one of the manufacturer's highest honors for excellence in customer satisfaction and dealership performance.
We look forward to earning your business and showing you why thousands of customers continue to choose Toyota of Cleveland. Call us today at (423) 664-9715 to schedule your VIP appointment.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 5,558 reviews
Verified Customer
July 08, 2026
Jason was kind and efficient. He covered everything with me and made me feel confident with his suggestions for my vehicle. I will ask for him every time! He covered everything with me and made me feel confident with his suggestions for my vehicle. I will ask for him every time! More
by Foxtrot230
Employees Worked With
July 08, 2026
The employees were friendly and answered all of my questions, the crew cleaned up the car nicely, and although there were a few hiccups with signing the papers, I am very happy with the choice I made questions, the crew cleaned up the car nicely, and although there were a few hiccups with signing the papers, I am very happy with the choice I made on my purchase. More
by KG
July 06, 2026
They do not have a shuttle service. I dropped my van off the morning before my scheduled recall service, (because of transportation challenges) and they called me around 4 to tell me it I dropped my van off the morning before my scheduled recall service, (because of transportation challenges) and they called me around 4 to tell me it was done!! More
by Gramvan
July 06, 2026
The customer service was fantastic throughout the entire process of scheduling the appointment, dropping the vehicle off, and then picking it up the next day! We just moved here from Colorado, and appreciat process of scheduling the appointment, dropping the vehicle off, and then picking it up the next day! We just moved here from Colorado, and appreciate the hospitality. More
by Frank Agos
Employees Worked With
July 06, 2026
Great experience all around. .Toyota of Cleveland provided professional service all around! Very informative from trading my car to Purchasing of our new Toyota RAV4 XLE. .Toyota of Cleveland provided professional service all around! Very informative from trading my car to Purchasing of our new Toyota RAV4 XLE. More
by algentry
July 06, 2026
Wanted to sit in a C-HR, but none on lot. Matthew thought one may come in next (this) week, and he or someone else would let me know. We also discussed a (the only) BZ, which WAS on the floor Matthew thought one may come in next (this) week, and he or someone else would let me know. We also discussed a (the only) BZ, which WAS on the floor and which I looked at. More
by PerryggLou
Employees Worked With
Matthew frafy
July 06, 2026
Jason was an outstanding service advisor. He is knowledgeable, friendly, courteous, and professional, and he made the entire service experience easy and stress-free. He took the time to answe He is knowledgeable, friendly, courteous, and professional, and he made the entire service experience easy and stress-free. He took the time to answer my questions and kept me informed throughout the process. I highly recommend Toyota of Cleveland for all of your vehicle service and automotive needs. If you have the opportunity to work with Jason, you're in great hands! More
by STEFHOLDREN
Employees Worked With
July 06, 2026
Wonderful dealership, great customer service. The people are always polite and nice. I recommend this place to others for all your vehicle needs. The people are always polite and nice. I recommend this place to others for all your vehicle needs. More
by joann.deal
Employees Worked With
July 06, 2026
Wrong bedliner was put on, so I had to wait extra time for them to put the right bedliner on and the bedliner is put on crooked.It's real obvious for them to put the right bedliner on and the bedliner is put on crooked.It's real obvious More
by terri.allen77
