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Toyota of Cleveland

McDonald, TN

4.8
5,898 Reviews
Welcome to Toyota of Cleveland, where delivering an exceptional customer experience is our top priority. Whether you're shopping for a new Toyota, or one of our quality pre-owned vehicles, our knowledgeable and friendly team is committed to making your purchase simple, transparent, and enjoyable. We believe in honest pricing, clear communication, and treating every customer like family. Our dedication to customer satisfaction has made Toyota of Cleveland the highest-rated Toyota dealership in Tennessee on DealerRater for eight consecutive years. We're also proud to have been named the National Toyota DealerRater Dealer of the Year, recognizing our commitment to providing one of the best dealership experiences in the country. In addition, Toyota of Cleveland has earned Toyota's prestigious President's Award, one of the manufacturer's highest honors for excellence in customer satisfaction and dealership performance. We look forward to earning your business and showing you why thousands of customers continue to choose Toyota of Cleveland. Call us today at (423) 664-9715 to schedule your VIP appointment.
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3560 Village North Blvd SW

McDonald, TN

37353

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Showing 5,898 reviews

October 14, 2026

Nice sales people & wonderful service in selling me a 2024 Honda Accord EX. My brother recently purchased a vehicle there & also had very good things to say about his purchase process! More

by MSKDMARTIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Covington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Alton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Callaway Covington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dylan Covington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2026 -

Toyota of Cleveland responded

Hi Martin! Thank you for choosing Toyota of Cleveland and for sharing your feedback! We hope you and your brother love your new vehicles. Enjoy your new 2024 Honda Accord EX!

October 13, 2026

Great customer service, loved Brandon and Justice! The professionalism was noticed and appreciated. We’ve bought 3 cars from Toyota of Cleveland More

by rhonder_sue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justice Goodner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2026 -

Toyota of Cleveland responded

Hi Rhonder! Thank you for your awesome review of Brandon, Justice, and the team! Your repeat business means a lot to us, so we’re thrilled to know every experience has been a 5-star one. We look forward to working with you again at Toyota of Cleveland!

October 13, 2026

Toyota of Cleveland was wonderful, from Tyler Standridge being a great car salesman to Taylor Alton being great in finance dept. Everyone at the store was friendly. More

by CHASEANNHANEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Alton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Standridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane
Oct 13, 2026 -

Toyota of Cleveland responded

Hi Ann! We're delighted to hear you had a great experience with Tyler, Taylor, and the rest of our team. Thank you for choosing Toyota of Cleveland!

October 13, 2026

Callaway Covington was able to find the exact Toyota 4Runner I wanted! He was courteous, listened to my needs and got the job done! Callaway and Crystal Thompson made this a great experience. No press More

by ccharniak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Crystal Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Callaway Covington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2026 -

Toyota of Cleveland responded

Our team enjoyed helping you find the perfect Toyota 4Runner. Callaway and Crystal are delighted to hear you felt no pressure and had every detail explained clearly. We’re pleased we could handle your trade-in, so you didn’t have to sell your car yourself. Justin Chretien General Sales Manager 423-664-9715

October 13, 2026

Even though I didn’t end up buying a vehicle, the salesman Greg Mull at Toyota treated me with respect and patience. He answered my questions, never pressured me, and honestly tried to help me find w More

by homecatwhiz
Recommend Dealer
Yes
Employees Worked With
Greg Mull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2026 -

Toyota of Cleveland responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Justin Chretien General Sales Manager 423-664-9715

October 13, 2026

The staff was great and helpful. Colter was very friendly and went out of his way to answer our questions. More

by Arunawaygs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Ratledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colter Horst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2026 -

Toyota of Cleveland responded

Thank you for sharing your fantastic review of Colter and our team! We really appreciate your business and we hope to see you again at Toyota of Cleveland. Safe travels!

October 12, 2026

All employee's were very professional. Work was completed timely and professional. I will continue to bring my auto the this dealership. More

by alarson555
Recommend Dealer
Yes
Oct 12, 2026 -

Toyota of Cleveland responded

We're happy you feel good about bringing your car to our team! Thank you for choosing Toyota of Cleveland and for sharing your support online. Safe travels!

October 12, 2026

I feel that you get personal attention. For years I have been driving from Chattanooga for new cars & good service because I trust Toyota of Cleveland. More

by Betty
Recommend Dealer
Yes
Employees Worked With
Angelia
Oct 12, 2026 -

Toyota of Cleveland responded

We appreciate your years of trust and loyalty, Betty! We're glad our personalized attention makes the drive worth it. Thank you for choosing Toyota of Cleveland!

October 12, 2026

Everybody is great at this dealership from the service to the sales Kenny Jones is a great person and sales person this is the third car I have bought from him if there is a forth I hope it will be him tha More

by setserservice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Trout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Durbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Peek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2026 -

Toyota of Cleveland responded

Thank you for sharing your positive experience! We’re thrilled to hear about your continued loyalty to Kenny, Crystal, and our team. We appreciate your trust in Toyota of Cleveland, and we look forward to serving you in the future.

October 11, 2026

Great group of people. They were great from driving into the service department to the time when he called my name to check out and pay. More

by GRANRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Keith is the only name I got. He did a great job of explaining.
Oct 11, 2026 -

Toyota of Cleveland responded

Knowing that our warm welcome at the service drive-in and the personalized call at checkout met your expectations is rewarding. We’re glad the service on your Camry felt seamless from driving in to final payment. Your kind words about our team’s attentiveness mean a great deal to our service department. Justin Chretien General Sales Manager 423-664-9715