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Toyota of Cleveland

McDonald, TN

Overview
Employees
Reviews
Vehicles
4.9
5,460 Reviews
Toyota of Cleveland looks forward to serving you! Toyota of Cleveland is the proud recipient of Toyota's top honor: 2019 Toyota Dealer President's Award. We are also your 2018, 2019, and 2020 Tennessee Toyota DealerRater Dealer of the Year! Toyota of Cleveland offers the following models: New Toyota, Certified Toyota, and a large selection of Pre-owned vehicles. We offer Full Transparency Purchasing Experience. Our Toyota of Cleveland staff is knowledgeable and friendly with years of experience! Call 423-664-9715 to schedule your VIP appointment!
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3560 Village North Blvd SW

McDonald, TN

37353

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Showing 5,460 reviews

May 29, 2026

Best auto dealership in the Tri-state area. Excellent selection. Competitive pricing. Puts customer concerns first, making sure all my concerns were met (and I had several!) More

by russell25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monte' Burney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Tubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Chretien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Abdullah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2026 -

Toyota of Cleveland responded

We’re honored you consider us one of the top Toyota dealerships in the Tri-state area with our wide selection and competitive pricing. Crystal and the team appreciate the opportunity to address all your concerns and help you drive off in your new Toyota with confidence. Let us know anytime we can assist you again. Justin Chretien General Sales Manager 423-664-9715

May 28, 2026

excellent not a man of many words. service was excellent. as it has always been. More

by 4STARRS
Recommend Dealer
Yes
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May 29, 2026 -

Toyota of Cleveland responded

It’s wonderful to know you’re pleased with the consistent service on your Toyota Sienna. We look forward to assisting you again on your next visit. Justin Chretien General Sales Manager 423-664-9715

May 28, 2026

The staff were very kind, courteous, caring and professional. They have good mechanics. It is a very organized system from the time you check in to the time you check out. My service rep Angelia t More

by Doodledeb61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelia
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May 28, 2026 -

Toyota of Cleveland responded

Thank you for your loyalty over the past 18 years. We’re glad Angelia and our technicians provided organized, professional service and kept you informed about your Toyota Corolla. We’re pleased you enjoyed the waiting room and refreshments. Justin Chretien General Sales Manager 423-664-9715

May 28, 2026

Took care of my car for its oil change Let me know if anything else needed to be done More

by darcol5
Recommend Dealer
Yes
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May 29, 2026 -

Toyota of Cleveland responded

We appreciate your five-star rating! Thanks so much! - Toyota of Cleveland

May 28, 2026

I had appointment for oil change and tire rotation and I'm thinking was to much time for do it,230pm till 500pm,and the mechanic put his grease hands on top of the side of the driver and my interior is ki More

by luzmavo99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2026 -

Toyota of Cleveland responded

It's upsetting to hear this feedback. Please reach out to me at your earliest convenience so we can discuss what happened and address any concerns. Thank you, Jason Pillar - Service Manager - jasonpillar@toyotaofcleveland.com - 423-664-9715

May 28, 2026

We loved Ian. Great experience all around. Will go back to purchase again. Love it More

by ABSTONTONYA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Bentley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2026 -

Toyota of Cleveland responded

Thank you for sharing your experience with Ian. We’re glad you enjoyed your used Toyota Highlander. We look forward to assisting you again on your next visit. Justin Chretien General Sales Manager 423-664-9715

May 27, 2026

Excellent customer service, have previously and will continue to buy vehicles our from Toyota of Cleveland. More

by JARJOHNSON28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Covington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Standridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2026 -

Toyota of Cleveland responded

Thank you for your review and your business! We are grateful for your choice. Come back and see us any time at Toyota of Cleveland.

May 26, 2026

Drove to see car in their ad. Car was not on dealer's lot. Salesman went to get car and we waited for him to return. I think they did a quick wipe down and called it done. I b More

by edithtipton1947
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Do not remember
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May 27, 2026 -

Toyota of Cleveland responded

Edith, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Justin Chretien General Sales Manager 423-664-9715

May 25, 2026

Great service. Just got my 2nd vehicle from here. Got 2 toyota's from here. They explained everything well and helped alot More

by Kayci Martin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stockton Coffey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julien Allinder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Calfee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2026 -

Toyota of Cleveland responded

Kayci, thank you for sharing your positive feedback! We're delighted to hear about your experience at Toyota of Cleveland. Enjoy your new Toyota!

May 25, 2026

They did a great service, it is the 2nd vehicle I have gotten from them More

by Kayci Martin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stockton Coffey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julien Allinder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Calfee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2026 -

Toyota of Cleveland responded

Hi Kayci! Thank you for leaving us this five-star review and kind words about our sales team at Toyota of Cleveland! We'll see you next time!

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