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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,708 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,708 reviews

February 27, 2026

Took care of my service needs very timely easy to get in and out thank you More

by MOOSEG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Forti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2026 -

Toyota of Scranton responded

MOOSEG, Thank you for your feedback! We’re glad to hear your service visit was timely and that it was easy to get in and out. We know your time is valuable, and making the process smooth and efficient is always our goal. We truly appreciate you choosing Toyota of Scranton — thank you again! Warm regards, ~the Service Team Toyota of Scranton

February 25, 2026

Fast, friendly service. Knowledgeable of products and service plans. Great personality, good at job. Clean, relaxed dealership. More

by NUPPY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2026 -

Toyota of Scranton responded

Hi Nuppy, Thank you for the fantastic feedback! We’re so glad to hear you experienced fast, friendly service and that our team’s product knowledge and service plan guidance made a difference. It’s wonderful to know their personality and professionalism stood out as well. We also appreciate your comments about our clean, relaxed dealership atmosphere — we work hard to create a space where our guests feel comfortable and well cared for. Thank you again for choosing Toyota of Scranton. We look forward to seeing you next time! Take care, MJ Preno Vice President of Guest Experience

February 23, 2026

The whole experience went great! They made it very easy to want to purchase my car. More

by PMPA4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Strouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicki Natiello
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Feb 24, 2026 -

Toyota of Scranton responded

PMPA4, Thank you so much for sharing this! We’re thrilled to hear your entire experience went great and that our team made the process easy and comfortable for you. That’s exactly how buying a car should feel — straightforward, welcoming, and pressure-free. Congratulations on your new vehicle, and thank you for choosing Toyota of Scranton. We truly appreciate your business and look forward to seeing you again! Warm regards, MJ Preno Vice President of Guest Experience

February 21, 2026

Hailee always takes good care of me. Her explanations and recommendations are always helpful and clear. Hailee always considers my budget when we discuss service items. More

by dloftus954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2026 -

Toyota of Scranton responded

dloftus954, Thank you so much for sharing this! We’re grateful for your trust and for recognizing Hailee’s commitment to taking care of you. She truly works hard to make sure her explanations are clear, her recommendations make sense, and that every service conversation respects your budget. That balance of transparency and consideration is exactly what we strive for. We’ll be sure to share your kind words with her — they will mean a lot. Thank you again for choosing Toyota of Scranton! Warm regards, MJ Preno Vice President of Guest Experience

February 21, 2026

Really like Jason he was on top of his job. He got me in and out right on time.plus he he informed me of a couple of other things that need attention More

by BIGJOE57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2026 -

Toyota of Scranton responded

BIGJOE57, Thank you for taking the time to share this! We’re so glad to hear that Jason kept everything running smoothly and got you in and out right on time — that’s important. It’s also great to know he kept you informed about other items that may need attention. Clear communication and proactive guidance make all the difference. We truly appreciate your trust in our service team and look forward to taking care of you again at Toyota of Scranton! Warm regards, MJ Preno Vice President of Guest Experience

February 19, 2026

Always very helpful and friendly. Great service. They communicate all the while. Never a problem so far More

by bayliner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2026 -

Toyota of Scranton responded

bayliner, Thank you for your kind words! We truly appreciate you taking the time to share your experience. It’s wonderful to hear that our team has been helpful, friendly, and communicative throughout your visits. Providing great service and keeping our guests informed every step of the way is always our goal. We’re grateful for your trust and look forward to continuing to provide you with the same consistent experience each time you visit us. Warm regards, MJ Preno Vice President of Guest Experience

February 19, 2026

Service was good, I am satisfied. I bought my first pickup and I am very happy. More

by MTOMAINE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianne Cucura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Belles
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maxx Broden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Felkowski
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Feb 19, 2026 -

Toyota of Scranton responded

MTOMAINE, Thank you so much for sharing your experience! We’re glad to hear your service visit went well and that you’re satisfied. Congratulations on purchasing your first pickup — that’s exciting! We’re honored you chose Toyota of Scranton for such a special milestone and are thrilled to know you’re very happy. If you ever have any questions about your new truck or need anything at all, we’re always here to help. Enjoy every mile! Warm regards, MJ Preno Vice President of Guest Experience

February 19, 2026

Toyota of Scranton Service Advisor Hailee goes above and beyond with customer satisfaction to ensure the service is done right and explains everything in great detail. Hailee has been managing my vehicles f More

by unhappy2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
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Feb 19, 2026 -

Toyota of Scranton responded

unhappy2026, Thank you so much for this incredible review! We truly appreciate your loyalty and trust over the years. Hailee is an outstanding Service Advisor, and we’re so glad to hear she continues to go above and beyond to ensure everything is done right and clearly explained. Knowing you have peace of mind when servicing your vehicles means everything to us. Thank you again for choosing Toyota of Scranton—we’re grateful to have you as part of our Toyota family! Warm regards, MJ Preno Vice President of Guest Experience

February 18, 2026

I always have a good experience at Toyota of Scranton. They know how to communicate well and are reasonable with the amount of time it takes to get work done. More

by LUNA4236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashyia Blakey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2026 -

Toyota of Scranton responded

LUNA4236, Thank you so much for the great review! We truly appreciate your continued trust in Toyota of Scranton. We’re happy to hear you consistently have a good experience and that our team communicates well and respects your time. Thank you again for choosing us—we look forward to seeing you at your next visit! Warm regards, ~The Service Team Toyota of Scranton

February 17, 2026

The team was informative and helpful with sorting thru options. They helped to answer my questions More

by AGHOWELL72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Kasson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Kreinberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Pincus
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Feb 18, 2026 -

Toyota of Scranton responded

AGHOWELL72, Thank you so much for your kind words! We’re glad to hear that our team was able to provide clear information and help you sort through your options. Making sure all of your questions are answered thoroughly is very important to us. We truly appreciate your feedback and look forward to assisting you again in the future! Warm regards, ~The Service Team Toyota of Scranton

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