Mike smith was an excellent salesman - Unawesley
Mike smith was an excellent salesman and so easy to work with. He made our buying experience easy and pleasurable. We would definitely buy from him and Honda of Decatur again!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
sales and leasing
Our Experience - Wildcats
We are very thorough when making any large purchase and tend to ask a lot of questions, as we did before purchasing our CRV. I do my research by comparing products and Chris made that easy by bringing 2 CRVs and parked them side by side so I could make the best decision of model years to choose. Chris was patient and was very helpful to us. He will be recommended to our friends and co workers.
General Sales Manager
Customer Service is a Plus - Ron Rhodus
Dylan was very friendly informative and did a great job helping us find the correct car for our budget. Thanks Dylan your great. Thanks, Ron and Lydia
Very concerned about the brakes on my CRV - Patti Walker
I bought a 2016 Honda CR V from Serra! Excellent salesman! Went out of his way to please us, Having problems with the brakes getting very very hot. Carried to the service dept twice! Was told this is normal! Will never buy another Honda agin!! If I could sell my Honda CR V I would! Just going to pray about it,
100% SATISFIED - hndaguy2525
I purchased a 2017 Honda Pilot last week from King Honda in Auburn. I was never pressured to purchase, I've purchased quite a few cars over the years, and i Must say that King Honda has my business and I will not hesitate to send family and friends their way. The Sales Manager, Randall, gave me a fair price for my trade, and answered every question that I had without acting like i was wasting his time, like most Managers do in the car business. The owner, Dave King, actually came out to introduce himself while I was there.
Brilliant! - filaizha thompson
The best Honda dealership hands down! Just make sure you go to Gadsden and not Hoover. KC & Julie made buying easy. They even brought the cars and paperwork to my job! Who does that? I never had to talk them down because the prices were lower than expected and they gave us a very fair trade in. Only good things to say about them. Don't go to Serra or Brannon. They all play games, even Sunny King. You'll thank me later for this review.
Worst experience ever - Mom on a mission
Bernie Boliek was the worst sales rep ever . He made it clear that he was not interested in selling me a car . I stopped by to specifically look at two cars that I saw on the website . Instead of him showing me those cars he took me to another car lot and passed me off to another salesman that already had a customer. I stormed out of the dealership feeling really disrespected. Luckily , I found my daughter a car just in time for her 16 th birthday at EAW in Pelham .
Great from the start - CMB
Our sales representative was Ted Eubanks. He was very knowledgeable, and patient, very patient.
We went for a test drive and he talked about the different features, and answered all of our questions, and when he was not 100% sure he would find the answer and inform us right away. He comunicated everything we needed to know, but did not bombard us with emails, phone calls, or texts.
We also worked with Max Johnson who helped us not only to get a great deal, but to ensure we bought the vehicle we wanted. He also made sure the accessories were installed so we didn’t have to come back another day.
We received 2-3 emails from Josh Byal (General Sales Manager). He wanted to make sure we were being treated with courtesy and respect.
I would have given them a 5 star rating, but the financial paperwork took longer than expected. Other than that, we’re very please with our purchase.
Best Deal and Experience - Rbpaul
Buying my new car from Ray Schollian at Honda of Jasper has been the easiest and best car buying experience I have ever encountered in my over 40 years of buying cars. I was introduced to Honda of Jasper through my bank’s car buying assist program. Honda of Jasper, and other dealers, sent information on their inventory closely matching my criteria for make and model. Some also called trying to sell me other cars. After a few weeks of research, I narrowed my criteria to the exact color and accessories and sent the information to a number of dealers with my intent to buy a car as soon as possible. Ray Schollian responded (email) almost immediately that he had found aen exact match for my criteria in another state and he could obtain the car for a price that was considerable lower amount than I would have ever expected. I traded a few emails and two phone calls with him and almost before I knew it, Honda of Jasper delivered the new car from Jasper, AL to my home Huntsville, AL. I have never met Ray Schollian and talked to him via phone only twice before we came to a deal for the car. I would recommend you talk to him too if you are looking for a Honda.
Terrible experience - Ildikoarcher
I had a terrible experience with this dealership. They sold me a pre-owned vehicle with 60k miles that looked good on the outside but it literally started to fall apart two weeks after I bought it. I tried to rectify the situation by taking it back and trading it in but they refused to take it back. They told me I would loose $9000 in equity. I would never recommend this dealership to anyone, not even my worst enemy.
Easy Peasy - R&D
We bought a new Honda Civic the day before Thanksgiving. Total time from first phone call to delivery was about 3 hours.
First......I have hated most of the dealings with car dealers I've had over the last 50 years. Lots of bait and switch and other nonsense including high pressure and rude people. None of that here.
We did a lot of research before we decided on a Honda. First contact was a call we made to see if they had a Civic that met our price point for an "out the door" price. Our salesman, Tyler Bennett, was very helpful and understanding. He called us back to confirm they could meet our requirements so we drove down to their lot. I was expecting the worst. He had it sitting out front waiting for us. After a quick test drive we bought it.
Preston Brown handled the final paperwork. Since we were writing a check the process went quickly and without pain. Both Tyler and Preston, and in fact ALL of the Damson employees we met, were wonderful. No pressure or other games. Just nice people helping us get the car we wanted.
I highly recommend Jerry Dawson Honda.
2017 Certifed Accord - Phillip
Asked if the car had been wrecked was told no. Found over spray inside door panel looked up the report it said different yes for the wreck. Find this out after I had bought the car and they still denied it! Then I get to really looking at the paper work ( should have looked closer before)and they had tacked on a extended warranty that I didn’t need for $1,534.00 in the finaniceing I demanded everything back the owner could have cared less then he threaten to whoop my xxx (old guy🤔) finance guy wouldn’t even look at me? But I ended up getting my trade in back and paper work but you can’t trust these crooks at all then Steve Hatcher the sales guy said he had never looked at the car report (now they sale cars for a living really) then about 5 sales guys are waiting in the parking lot around my truck calling me names which I don’t think I can say on here and threating me unreal!!! Because they lied and stoled money from me I guess I should be ok with that very very bad exsperince please go somewhere else!!!!!!
sloppy multipoint inspection of used 2003 Honda crv ex - rayn
Dec 18th 2018 brought a recently purchased, used CRV in for a multipoint inspection (invoice 531459) and diagnosis of why all 5 doors are not opening and locking properly. Picked up car in the afternoon, no one reviewed what was wrong with the vehicle with me. Overcharged for the diagnostic fee that was quoted. Had to ask a few rushed questions. Upon getting home, find that estimate is sloppy and hard to read. No clear breakdown for parts and then labor, no totals. Also gave me estimates for pep boys and aftermarket parts. I specifically asked for an estimate with oem Honda parts. If I would have wanted after market I would not have spent the time to drive to the dealership. Prices seem ridiculous. I was told 4 door actuators would need to be replaced. This is my quote, Keep in mind that the Honda boards are filled with chronic honda door lock and ignition problems. This is what you will be expected to pay for cheap poorly designed plastic parts that will soon wear out on your Honda. Left Front door actuator $800.95 dollars. Left Rear $336 dollars, Right Rear $336 dollars, Rear Hatch 457.90. $1,930 not including tax. So figure over $2000 dollars to keep your door locked. not for an engine or transmission, repair! Simple plastic parts that allow your doors to be locked to keep your family safe. Revolting! disgusting! Going out of the way to abuse customers needing service. I can not recommend buying a Honda or service by this dealer. Ray
Knew it was going downhill from the time we walked in. - patrickg
Staff was very disorganized. It is immediately clear they have a script they have to follow. Manager was one of the rudest people I've ever dealt with in car business. Bought a car within a week from a different dealership where they didn't yell at the customer and actually treated people common decency.
NEVER AGAIN! - mgl0004
WORST customer service ever! Biggest mistake was trusting that the car was inspected before I bought it. 4,000 miles later the car has $6,700 worth of things wrong with it and Townsend is accepting no fault. From the mouth of the inspector, "Whoever sold you this car should have known all these issues and should be ashamed of themselves." I was told a LIE when it was sold and they accept no accountability...but they gladly will TAKE your hard earned money!!!
Just car shopping Honda Fit and Civic. Stopped at... - Keiko4
Just car shopping Honda Fit and Civic. Stopped at Grissom and talked with salesperson Lisa Fornes. She spent a lot of time with us, checked every question we asked, we took both cars on test rides over all kinds of roads from city to highway, potholes, backroads, etc. We got a great sample of how both vehicles handled (they are very different) Very attentive and friendly, Lisa really represented this dealership (and Honda) well!
We haven't purchased yet, but hope if we choose Honda that we can work the deal with Lisa at Grisson.
Look elsewhere - Ed Carter
I TRIED to purchase a new 2016 Honda Civic EXr from them. I found that they and another out of state dealership had the exact car that I was looking to purchase for my daughter. I contacted both of them the same night (3 nights ago) and out of state dealership sent me a quote that night and I even received a phone call that wasn't pushy at all about the potential purchase. After talking with the other dealer I received a quote (both written & verbal) that was fantastic in my opinion. 2 days later I finally got a generic email quote back from JD Honda and it was $2000 more than the other. I emailed them that I had a much better quote from another dealer and Zac Biddle (salesman at JD Honda) basically called me a liar, that the other dealership had fees for "this & that" that they hadn't discussed with me and that I didn't have a written quote!!!! I forwarded the email quote to him and asked if he could match it and instead of just saying that they couldn't he continued to badmouth/belittle the other dealership. That's HORRIBLE business and I'd tell anyone to look elsewhere!
Sunny King Honda
Customer Relations Manager