My experience at Dublin Honda was extremely - pastorbianco
My experience at Dublin Honda was extremely disappointing, and I would not recommend this dealership based on how the purchase process was handled.
The biggest issue is that after we discussed and greed on the the numbers, the salesperson, Peter, included an additional $1,900 charge for LoJack that appeared in very the fine print at the bottom of the paperwork (sneaky, right?). We did not appreciate finding such a significant extra charge presented that way. It felt like something that should have been discussed clearly and upfront rather than buried in the documents.
To make matters worse, after agreeing on the deal, we were left waiting for nearly two hours with very little communication while waiting to be called into the finance office. We spent most of that time simply sitting there looking at the ceiling with no updates, which made the experience unnecessarily frustrating.
Unfortunately, the problems didn't end there. After driving the vehicle for a longer distance, we discovered that one of the tires was defective. To Dublin Honda's credit, they eventually replaced the tire. However, this was sold to us as a Honda Certified Pre-Owned vehicle, and a defective tire is something I believe should have been identified during the certification inspection before the car was offered for sale.
Because we live in Redwood City, returning to Dublin meant another long drive, additional time away from work and family, and a great deal of inconvenience for an issue that should never have occurred in the first place.
Buying a car is a major financial decision, and customers deserve complete transparency, a thorough inspection process, and respect for their time. Between the surprise $1,900 LoJack charge, the excessive wait to complete the purchase, and having to make another trip because a certified vehicle had a defective tire, this experience fell well short of my expectations.
I hope Dublin Honda takes customer feedback seriously and improves its sales process by being more transparent about optional products, ensuring Certified Pre-Owned vehicles meet the standards customers expect, and treating customers' time with the respect they deserve.
Read More