Review is for the Sales Dept. - I Want What I Want
Review is for the Sales Dept. I was pleasantly surprised by the experience because years ago (different manager and staff) I did not have the same experience. (and no I did not buy anything)
Esmeralda in Internet Sales helped me this time. She was quick to respond via text and had the car waiting in the front lot for me when I arrived. She was attentive and answered all my questions. I appreciated that she addressed ME on what I wanted in a car, and not my husband as this was going to be MY car. She answered all my questions and did not push the sale with irrelevant information about the car and why I should buy it. She heard and understood what I was looking for.
When it came time to negotiate, I spoke with April who was a refreshingly great example of someone who could say no and still be polite about it. I could respect that compared with some of my past experiences with other dealerships where the encounters were contentious and in some cases I left. But I do have to mention I did not have a trade in this time which can get ugly because of the negotiations on both ends of the deal.
Esmeralda is not hardened or pushy like some car salespeople I have come across during my many car buying experiences. She treated me very professionally and like a human being. I really appreciated that. If you need a car, go see her. She will listen to you and try to find you what you want and need.
Read More