DO NOT BUY A CAR FROM THIS DEALERSHIP! - osofaulkner
DO NOT BUY A CAR FROM THIS DEALERSHIP!!!
I am a California Notary Public who needs my vehicle for work and is bound to honesty: This is a completely honest account of my experience. I have reposted my account here and on Google Maps Reviews, to be consistent and clear about my experience.
In June 2025, when I chose this location to purchase my 2014 Kia Soul, I knew something was off when I met the sales man and apparent "floor manager", Jeff Cirelli. Unlike his co-workers, he was slovenly-dressed and usurped my sale from the salesman I had been speaking to over the phone.
I am not exaggerating when I say that for the duration of the sale, I had to witness him ***actively picking crusty things off his face*** and speaking to me about it the entire time that I sat at his FILTHY desk, which was covered in cups and food waste, trash can below, overflowing with fast food garbage.
Jeff also wasted my time, going out side to Vape several times. I understand it is normal to wait for financing, and expected to spend a few hours dealign with paperwork. However, Jeff never offered me water or coffee, just had me sitting there as I watched him vape outside. Jeff is a terrible representative for your company.
Here's the main part: THEN- when Jeff walked me through the car fax, he LIED and told me that the Kia Ignition upgrade had happened.
One month later, when I took my Kia Soul to Hayward Kia, they informed me it actually hadn't been installed. I pulled out my car fax report to point out the place where salesman Jeff Cirelli from North Bay Hyundai (North Bay Nissan at the time June 2025) TOLD ME IT HAD BEEN INSTALLED. They confirmed it never had been. This lead to my vehicle becoming a total loss.
They are disorganized and didn't even now what phone number to give me for my GAP insurance and most importantly:
North Bay Hyundai employs dishonest salespeople on the floor who will obfuscate information on Car Fax that could lead to your vehicle becoming a total loss. The fact that Jeff is the floor manager is deplorable.
Just read the negative reviews they clearly are problematic.
I DO NOT RECOMMEND - definitely go to a different dealership for your car purchasing needs.
If I could give a negative number review I would give Negative -5 stars.
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