2,933 California Used Car Dealers

I recently purchased a car from Kia, and I genuinely - eunieceweston

I recently purchased a car from Kia, and I genuinely couldn’t have asked for a better experience. From the moment I walked on the lot, Deondre made the entire process feel welcoming and comfortable. Buying a car is a big decision, but he made everything so much easier by being patient, honest, and taking the time to explain everything every step of the way. What I appreciated the most was how genuine and down-to-earth he is. You can tell he actually cares about the people he’s helping, and that made all the difference. If I had a question, he answered it. If I didn’t understand something, he made sure I did before moving on. That kind of customer service is hard to come by these days. I’m beyond grateful for all of his help, and I absolutely love my car. If you’re thinking about getting a vehicle from Kia, do yourself a favor and ask for Deondre. I would recommend him to anyone without hesitation. Hats off to you, Deondre. Thank you again for making this such an amazing experience—you definitely earned a lifelong customer.

Subject: Great Experience at Diamond Fort Dealership! - mister_andra

Subject: Great Experience at Diamond Fort Dealership! Dear Diamond Ford Team, I wanted to take a moment to express my appreciation for the excellent service I received during my recent visit. A special shoutout to our service advisor, Katlyn, for her professionalism and attentiveness. She made sure my concerns were addressed and walked me through the entire process, which truly enhanced my experience. The facility was clean, and the staff was friendly, making the overall atmosphere welcoming. While there were a few minor delays, I understand that quality service takes time. I'm still extremely satisfied with the outcome and the effort put into my vehicle's service. Thank you for your hard work! I look forward to returning for future maintenance and service. Best regards, Sgt. Davis CCIPC

I just purchased a 2022 Chrysler Pacifica from them last - Beckett_desiree

I just purchased a 2022 Chrysler Pacifica from them last month. They have yet to send me the sales contract so that I can register it in my state. They sold it to me with two oil leaks and a seized caliper that damaged the rotor annd break pad. I had to put $1300 into it before making the first payment. They refuse to call me back. Don’t buy from them unless you want to fork out your savings repairing a vehicle. I still need new tires (there are three different brands of tires on it and they have dry rot) and $1400 in repairs and maintenance they never did before selling it to me. The warranty only covered $300. Go somewhere else to buy a vehicle please.

The process was fast and smooth, Amazing people and - Michael Mackenzie

The process was fast and smooth, Amazing people and friendly, they are not pushy. I definitely will come back for the next vehicle.

5 Visits, No Fix, No Communication I had a very poor - Bobby

5 Visits, No Fix, No Communication I had a very poor experience with the service department at Tracy Chevrolet. I brought my vehicle in multiple times for the same issue and it was never resolved. What made the situation worse was the lack of communication throughout the entire process. Calls consistently went straight to voicemail, messages were not returned, and getting a simple update was extremely difficult. I was told multiple times that I would receive follow-ups from both my advisor and management, but those calls never came. At one point, I was even told I would get an update while the advisor was present in the background, yet no one ever followed up. It also became concerning during my visits that there was a lack of consistent technical understanding of the issue. Based on what I was told directly by workers in the shop, most of the training is done through in-house or online programs, with very limited formal training. Given that my issue remained unresolved after multiple visits, this did not inspire confidence. After multiple unsuccessful repair attempts and no resolution, I had to contact GM directly. GM could not get a hold of anyone at Tracy Chevrolet and grew frustrated as well due to the repeated failures to fix the issue. Overall, this was a very frustrating experience. Poor communication, lack of accountability, and no resolution after multiple visits. I would not recommend Tracy Chevrolet for service.

I’m pretty disappointed with the experience I had with - Mgarcia

I’m pretty disappointed with the experience I had with the service department at Kellar Motors. I dropped my vehicle off at 9:30 AM expecting it to be looked at within a reasonable timeframe. After waiting 5–6 hours, my car still had not even been serviced. When I asked about the delay, I was told that I needed an appointment, even for a simple oil change. This was frustrating because that requirement isn’t posted anywhere in the service department or on their website, so there was no way to know that ahead of time. What made the situation worse was that I didn’t receive any updates during the entire time I was waiting. If appointments are required, especially for basic services like an oil change, that should be clearly communicated to customers up front so they can plan accordingly. I hope management looks into this and improves the communication process for customers. I’d be happy to update this review if the situation is addressed.

The dealership had no idea I had ford points and count - ALEXGELLER01

The dealership had no idea I had ford points and count find them for a while. Service was good. Is there a way not to get so many emails, it constant

I drove an hour and a half from Citrus Heights to - iukeemsg

I drove an hour and a half from Citrus Heights to purchase a 2023 Hyundai Ioniq 5. I came pre-approved for financing, didn't negotiate the price, and even purchased an extended warranty. It should have been one of the easiest sales a dealership could ask for. Unfortunately, after the sale, everything went downhill. Because of paperwork mistakes on the dealership's end during their ownership transition, I was asked to make another 3-hour round trip to bring in a new check. Then I was told that one of the warranties I purchased had changed. It no longer covered the 12-volt battery (a known issue with the Ioniq 5), but I was still expected to pay the original price for reduced coverage. To make matters worse, I was told the warranty I actually wanted was no longer available, and there were no comparable alternatives. What bothered me most wasn't that mistakes happened, it was how they were handled. The attitude was essentially, "These are the new terms. Take it or leave it." There was no effort to make things right or acknowledge the amount of time and inconvenience their mistakes caused. I ultimately returned the car. Buying a car is a major purchase, and customer service matters just as much after the sale as it does before. Based on my experience, I recommend everyone to avoid this dealership.

I had a very great experience at Toyota Santa Monica! - 1wonderwomanalways

I had a very great experience at Toyota Santa Monica! AJ and his manager Hector were incredibly easy to work with and provided excellent customer service. Highly recommend working with them!

I noticed that my Camaro was leaking orange coolant heavy - palmcoast32

I noticed that my Camaro was leaking orange coolant heavy and took my car here for service. I was in the area and needed immediate repairs. I was told it was a radiator issue so I had a new radiator installed for $3,400. After giving them nearly $4K and trusting them because they are "Chevy," I picked up the car happily thinking all of my problems were solved. I wasn't thinking to go over my entire car with a microscope because no one does that after every service but I definitely will now. The first problem I noticed was that my AC was blasting nothing but hot air and I could feel burning hot air coming from the shifter/center console area. I immediately pulled over to inspect the rest of the car and that is when I saw that my front bumper had been seriously damaged while it was at this dealership. I drive the car back to show the service manager Mike and my tech Aaron. The first thing I mention is how Aaron and I were squatted down in front of the car when I first brought it in and I was showing him where all the coolant was leaking before. He remembers this and tells the service manager that he did NOT notice this damage when I first brought the car in. I reiterated this fact to the service manager that you have a tech here that is backing me up saying he did not see this damage when I first came in. It was either some little boy tech joyriding my car OR it was vandalized that night because they leave all the cars just sitting there in an unprotected lot. I bring the car in to have them fix the AC that they broke while fixing my radiator only to find out at the end of the service that bootlicker Mike is patently denying repairs to what clearly was damage done on their property. His excuse? Out of all 3 cracks to my bumper, ONE shows signs of previous repair. So after a car gets hit ONE time then no one is liable for damages done??? Does that even make sense? I have had cars in the past get hit in the same spot more than once and EVERY time the driver who hit me is responsible for repairing damages. Why is this place so special? Why is this place not liable like ANYONE ELSE would be? It's like one long sick joke, I honestly couldn't even believe what I was hearing. He said you can see the "hooks" from the previous repair THAT YOU COULD NOT see before the car was damaged on your property. That previous accident had been repaired years ago. That still does not account for the hole in the other side of my bumper and the giant crack down the center middle of the bumper. Even more evidence pointing to the fact that it was joyridden was that when I got the car back, I noticed immediately that the steering wheel was shaking badly. I had it inspected by a shop I trust and (pics attached) they proved that it was hideously misaligned which was NOT the case before I brought it in. Add to this the fact that the plastic shield under the car was ripped off by the bolts, I had to have my guy zip tie it back together. Also, the cherry on top, I had a giant scratch key mark down my navigation system screen (see attached pic). This is insane. The ONE star is for not being complete cowards and fixing my AC at no extra cost but I feel like that does not need commendation. Overall, I spent nearly $4,000 and incurred thousands of dollars in damage to my bumper that they are refusing to fix.

My experience with Inside Car Guys was outstanding, and I - candyraehackney

My experience with Inside Car Guys was outstanding, and I would definitely recommend them to anyone having trouble getting approved. I went in with less-than-perfect credit and only a part-time job, but they still found a way to make it work for me when I didn’t think I had many options. Johnny and Rachel really stood out with how much they cared. I didn’t have transportation to the dealership and the bus ride would have taken hours, so they actually came to my home in Ventura and picked me up. That kind of extra effort made a huge difference. From start to finish, everything felt easy and stress-free. They treated me with kindness and respect the whole time, and I never felt judged. If you need a team that’s willing to go the extra mile to help you get into a vehicle, Inside Car Guys is definitely worth checking out.

I would not recommend Northbay Hyundai/Nissan for ANY - Lanakila

I would not recommend Northbay Hyundai/Nissan for ANY vehicle purchase. I bought a used car from them in November, and less than 8,000 miles and five months later, it needs a complete transmission replacement at a cost of nearly $8,000. Either the vehicle was not properly inspected before being sold, or the dealership was aware of the issue and sold it anyway. Neither scenario reflects the trustworthy, customer-focused image they advertise. What was even more disappointing was the response I received when I contacted management. Instead of showing any concern or willingness to help, I was told, "This is the risk you take when buying used cars." I understand that used vehicles can have unexpected issues, but a major transmission failure after only a few months and 8,000 miles is not what most people would consider reasonable. The lack of accountability and customer service was extremely disappointing. I will not be purchasing from Northbay Hyundai again.

⭐⭐⭐⭐⭐ I had a great experience working with Frank at - jeff

⭐⭐⭐⭐⭐ I had a great experience working with Frank at California Motors Direct. From the first conversation, he was professional, knowledgeable, and genuinely helpful throughout the entire process. What I appreciated most was that Frank never made me feel pressured. He took the time to answer all of my questions, provided the information I needed, and was patient while I compared vehicles and worked through financing and timing on my end. His communication was excellent, and he was always quick to respond and keep me updated. Buying a car can sometimes be stressful, but Frank made the experience straightforward and enjoyable. If you’re shopping for a vehicle at California Motors Direct, I highly recommend asking for Frank. He provided outstanding customer service and made me feel like a valued customer from start to finish. Thank you, Frank, for all your help!

I did my homework before coming to Dublin Toyota—built a - SB78

I did my homework before coming to Dublin Toyota—built a Tundra online, reviewed financing, and sent my info over expecting a professional experience. It went downhill from there. First, the salesperson wouldn't even call me; I had to chase him down to confirm my availability. When I arrived, the experience was a comedy of errors: Zero Inventory Knowledge: He immediately tried to push a used model I had no interest in, then literally wandered the lot because he didn’t know where the Tundras were parked. Bizarre Disorganization: He finally led me to a row of "new" trucks, only for me to open the door of one and find it belonged to a customer, complete with their personal belongings inside. Completely Uninformed: He couldn't answer a single basic question about the truck. I literally had to pull out my own phone and look at Toyota’s website to get answers. I knew far more than he did. No Discovery: He never asked what I needed the truck for, what my monthly budget was, what I wanted for my trade-in, or how much I wanted to put down. After test-driving a 1794 and an SR5, he completely ignored my hesitation and aggressively pushed for a deposit. When I asked for my trade-in keys back, they joked about "not holding me hostage"—a comment that instantly made me realize that’s exactly what they were doing. I am absolutely buying a Tundra 1794 (non-hybrid), but I will be taking my business elsewhere. I refuse to give a commission to a salesperson who knows nothing about the product they are selling. Save yourself the headache and go to a different dealership.

I had an extremely disappointing experience at BMW of - Gmoneii69

I had an extremely disappointing experience at BMW of Downtown Los Angeles. 2026 BMW M850i, San Remo Green. MSRP: $118k. Dealership online offer: $98,906. The biggest issue was the misleading mileage information. The online listing and dealership photos showed the vehicle with 988 miles, while the CARFAX showed 991 miles. However, when I personally test drove the car, the odometer showed 2,448 miles. Nobody at the dealership could give me a clear explanation as to why there was such a major discrepancy between the advertised mileage and the actual mileage on the vehicle. Negotiations were also frustrating. Initially, they only offered about $660 off the price, which felt unreasonable considering the mileage discrepancy and the condition of the car. After I walked out, they suddenly contacted me and lowered the price by $3,000 the next day, which made the original negotiation feel dishonest and like a game. When we returned the following day, the vehicle had visible liquid stains on the door panels and rear seats and foul odor. The new car smell was completely gone. Before signing paperwork, we were told the car would be properly detailed, but the stains were still there afterward. It honestly felt like nobody cared about the presentation or condition of a six-figure vehicle. What made the experience worse was the lack of accountability from management. Basic questions about who had been using the vehicle, why the mileage was so much higher than advertised, and why the stains were still present went unanswered. The manager, Persian Xerxes, seemed either uninformed or uninterested in resolving concerns professionally. The only person that I somewhat genuinely felt bad for was my sales advisor, Vlad, who appeared stuck in the middle without much authority to help. Overall, the dealership felt unprofessional, disorganized, and lacking transparency. Based on my experience, I would strongly recommend shopping elsewhere if you expect professionalism, honesty, and attention to detail. What a shame; it was a beautiful vehicle. Too bad the folks there are beyond incompetent. Don’t waste your time at this dealership. Shut this place down.

WORST EXPERIENCE EVER, DONT GO THO THIS PLACE they run my - Kris

WORST EXPERIENCE EVER, DONT GO THO THIS PLACE they run my credit make all the paperwork to find out that the truck that I was interested in had sold days before, truck stills showed up on their website as in stock truck is still at the lot, It’s incredible that I was dealing with the general sales manager and he didn’t know that that truck was already sold. They just wanted to make a deal on something.

The service I received from Isiah in the Service - pc0

The service I received from Isiah in the Service Department was outstanding. He answered all my questions and understood what I needed and wanted. I will take all of my cars to him every time

Great communication and very positive experience. - freeflybart

Great communication and very positive experience. Was able to make a good deal electronically and then they assisted me getting to the dealership to pick up my vehicle, even picking me up at the train station. Having the car detailed and gased up ready to go, was also appreciated. They stayed late and got me out the door quickly without any hassles.

This was, without question, the worst customer service - hpadilla

This was, without question, the worst customer service experience we have ever had! Our experience with this dealership was completely unacceptable start to finish. While we were actively trying to purchase a vehicle, Sandy -a salesperson at this dealership accidentally texted us a message that was clearly meant for an employee but about us. In that message, they called us “stupid.” We have screenshots (attached). Sandy, her boss and other staff acknowledged the embarrassing text related to us as customers. They promised they would make this right but in fact, it got so much worse. We were assigned a new agent, who was supposed to help us with our purchase. We discussed the car and filled out forms sent us to run our credit etc. The dealership ran our credit on a Friday for the vehicle we believed we were purchasing but we later (4 days later) learned that the vehicle had actually been sold the day before! Think about that—they knowingly or negligently ran our credit for a car that was no longer available. We weren’t even informed until Monday, after an entire weekend of believing everything was moving forward. So let’s recap: • Wednesday: We were called “stupid” by dealership staff. • Thursday: We send our details in attempt to still purchase the car. Thursday: They sell that car (not to us) • Friday: Our credit was run for the car that had already been sold. • We were left in the dark for days. • Monday: WE had to follow up with a call and find out that the car had been sold even though they ran our credit. We were promised the General Manager would personally contact us to address everything – the insulting text message, the unnecessary credit inquiry and the mishandling of the sale. That call never came and we have heard nothing since! (It’s been over 2 weeks) We were bounced around from manager to manager – Amanda and Dean being among them. Each time, we were the ones having to follow up and every time we spoke to someone new, they explained that they knew about our situation. So they were all fully aware of what had transpired yet there was no urgency and seemingly no genuine concern for how we had been treated. This is completely unacceptable! This dealership has shown a complete lack of professionalism, honesty, communication, and respect for its customers. Mistakes happen, but how a business responds to those mistakes says everything about its character. Instead of owning their errors and keeping their word of ‘making it right’, they ignored us and hoped we’d go away. Take your business somewhere that values its customers. We certainly will, and we’ll be warning everyone we know to avoid this dealership.

I am writing to formally raise concerns regarding - Shelley

I am writing to formally raise concerns regarding misleading advertising and pricing practices at your dealership. The vehicle price advertised was not the actual price required to complete the purchase. After I proceeded based on the listed price, the dealership increased the total by over $3,000 through mandatory add-ons. When I cited California SB 478 (the “Honest Pricing” or “Hidden Fees” law), the manager became hostile and stated that if I did not agree to pay for LoJack, the dealership did not want my business. SB 478, effective October 2023 as an amendment to the Consumers Legal Remedies Act, requires businesses to advertise the full, all-in price and prohibits undisclosed mandatory fees. The manager further stated he was unaware of SB 478, which does not excuse noncompliance and may explain the dealership’s unlawful advertising practices. This conduct appears to constitute deceptive advertising and bait-and-switch tactics in violation of California law. I am documenting this experience accordingly. Sincerely, Shelley

Excellent service, greeted me the moment I came into the - Adrianaordaz213

Excellent service, greeted me the moment I came into the yard . Courteous at all times Would totally recommend this place

Muy bien atentos el servicio excelente es mi tercer carro - twosontrucking@gmail.com

Muy bien atentos el servicio excelente es mi tercer carro con ellos si vuelvo muchas gracias

I bought a used explorer, 4 days later the battery went - chevyc10tony

I bought a used explorer, 4 days later the battery went bad and cost me $250. I felt upset because there's no way they tested the battery and it passed if it died 4 days later. I called and they said they wouldn't do anything to help out

I took my Kia in to get a diagnostic regarding my lane - wonderfulwill

I took my Kia in to get a diagnostic regarding my lane assist, which stopped working. I was told there would be a charge to do a diagnostic, which I was okay with. After three days of not hearing from Dylan I called and was told some jabber about the modules might not be working and paint over the sensors, but they couldn't be sure due to the paint. I said okay ill be there to pick up my car. When I got there, I was told it would be $230 I said for what it you didnt find the problem what am I paying for, he said in a smart tone thats what it is. I was trying not to let it bother me, but since it should be working, I called a mobile mechanic just ti find out there's a button right by the steering wheel that had been turned off

We were looking for an Acadia. - Jacquelinecourdygrace

We were looking for an Acadia. We called and worked with Justin, Carlos & Brenda everything was as they offered, friendly and stress free. Thank you Honors GMC!😁

Attended to right away by sales associate. - ElCholo

Attended to right away by sales associate. The person who helped me was friendly and was patient to explain the process. When I called back, he answered right away. Good experience overall on my first visit..

Worked with Connor on getting a quote for an Ioniq 9. - kingsfan626

Worked with Connor on getting a quote for an Ioniq 9. He was able to provide the OTD price for the 2 trims I was looking for but after a last minute change of heart from my wife we ended up not buying the vehicle but it was of no fault of the great salesman.

Blindsided and completely duped by Winn Kia of Fremont. - Janaina A

Blindsided and completely duped by Winn Kia of Fremont. I was told the LoJack was pre-installed and could not be removed, so I had no choice but to pay for it. I’ve since learned that was false—it could have been easily removed. I’m now out $1,800 because of their misleading information. My car also has a matte finish, and no one explained how fragile and high-maintenance it is. Scratches can’t be buffed out, washes must be touchless or hand wash only, and they still won’t remove things like sap or debris. I’m left with a delicate car that cannot be properly cleaned unless I go to a specialty shop. I let the manager know about my experience, and while he has offered to talk, I don’t trust them and want everything in writing. So far, they have provided no resolution. I deeply regret buying from them and feel completely taken advantage of. Do yourself a favor—drive farther to another Kia dealership. Stay far away. This crosses the line from pushy car sales into outright misleading and deceptive sales practices.

My family and I had visited the dealership regarding a - malopez3

My family and I had visited the dealership regarding a 2018 Mazda CX-5 that had been advertised. Unfortunately, the car had been sold. But the salesperson answered several questions I had regarding the used car market which was very informative and appreciated.

Fontana Motors Direct is hands down the best dealership - theprophet

Fontana Motors Direct is hands down the best dealership I’ve ever visited! The selection of vehicles was impressive, and the staff was knowledgeable and friendly. They answered all my questions and made sure I felt comfortable every step of the way. I appreciated the transparency in pricing and the financing options available. I drove away in an amazing car, and I can't thank Zach enough!