Awsome experience! - Scott1075
My experience was exceptional the first time I purchased a vehicle with Gates so I returned recently to purchase my second new vehicle. The no pressure atmosphere is exactly why I will be a loyal customer for many years to come. Thomas Gates, Jay Handfield and Chris Messier are all at the top of their game. Their customer service skills are unmatched and make buying a new vehicle a very pleasant experience. I have also had all service work om my trade in performed at Gates. Jeanna and her co-workers in th Nissan Service Department are also very pleasant to deal with.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
A very pleasant experience - agmartinp
We just leased a new rogue and David Reyes helped us with the process, he explained everything we needed to know and made the whole experience easy with no pressure at all.
Retail & Commercial Sales Consultant
excellent experience - rich
Dan was excellent with us for our first Alfano purchase. The experience was worth the trip. The explanation of the many features which the car offered was very helpful to operate the car. Dan took the time to make sure that we were all set and repeatedly asked for questions. The experience we had was breath taking compared to other dealers we visited.
Sales and Leasing Consultant
Very helpful - Rouge laiber
Very nice, he help me true everything special financial part , deal with my needs, I really like this deal better that my first lease experience... I appreciate!!!!
Enfield - Ba21
Had a good experience they fulfilled my requirements in good time would use them again for future needs
Everyone I worked with were pleasant and happy to help
Business Developement Manager
AMAZING!! - Kshope724
Nissan of Norwich is absolutely amazing! They are straight forward and all about making sure the customer is very happy! They took care of everything! I will definitely go back next time I need a car!!
Excellent Salesmanship! - rodneywynkoop
My experience with George Harte was as smooth as ICE! Beloved Bridges was exceptional no problems hassle free. Walked away with the exact Car I was looking for.
Rob Mayne Business Manager sailed right through the Tide of finance without sinking!
The Receptionist was most helpful.
Worst nightmare! - LuisDeJesus
If you value your time and money, do not buy Nissan. Awful customer service, they don't stand buy the vehicles when something goes wrong. I used to be loyal to the brand, but in my very last purchased they have cheated me with a vehicle that has many issues. I purchased a 2016 Nissan Murano Platinum edition, beautiful car, but underneath it all, the car is a mountain of issues. Rattles, center console turns of for no reason, Bluetooth is useless, and many other issue that would be considered nitpicking. I dnt know what other company to trust after I return this stress on wheels. I am very disappointed Nissan. Now for Hoffman? They only pretend to care about their customers before they sign a lease or purchase contract. After you walk out of there with your vehicle, expect the worst service I have received in my last 2 decades of owning new cars. They dnt clean your car, if you ask for it, they just hose it down and give it to you all wet! Never clean the interior. They won't resolve your car issues and are just dismissive. I have been going in and out of the dealership for months now trying to fix a defective unit in my 2016 Nissan Murano Platinum edition and they haven't done anything. Do your research and find out that Nissan is being suit for many car failures. I warn you, stay away!!
2 salesman saved my cat - joan
Last Saturday my blind cat got out of the house and I didn't know for a while. i was in a panic when I realized and went out looking for her. I found her in an office and the miller Nissan. Salesmen Hector and Amir saw that she was hurt and put her in one of their offices to kkep her safe. I am so grateful for their compassion and kindness. You can tell a lot about a person by the way they treat animals and I would say that these 2 salesman are kind and guessing from their actions, are honorable and trustworthy and great salesmen. Thanks again so much!!!!
New Rogue from Crowley Nissan - CarMatt
I recently leased a new Nissan Rogue at this dealership and was impressed by how hard both my salesman and management team worked to earn my sale. Throughout the process, everyone involved including the finance manager were professional, courteous and knowledgeable. Everyone was happy to answer my questions and make me feel comfortable in my purchase decision. I would recommend them for your business.
Why make an appointment - Tamyg
I made an appointment well in advance so I could come in for an oil change on my day off. I had a 1:20pm appointment scheduled. I arrive on time and was told I would have to wait 1 to 1.5 hours. I had done my grocery shopping before and all my groceries were in the trunk. I could not wait that long and that’s why I made the appointment. The women said they got a lot of walk ins probably because of the holiday and they were ahead of me. I just don’t see why I made an appointment if other people were being put in my spot. It caused a lot of unnecessary trouble. I drove 20 minutes to an appointment that was given to walk in customers. If this is the way it’s run then maybe they should make appointments.
FALSE ADVERTISING!!!!!! - Mazda
This dealer is actually Manchester City Nissan now. Very shady!!!!
I saw the listing on auto trader for the exact car I wanted at this dealership. It was advertised for $10,900. I called and asked if it was still available and it was so I drove 150 miles to check it out, prepared to buy it. I test drove it. All good. I was ready to buy it for the advertised price. I expected the paperwork to total out at around $12,000 (taxes, doc fees etc.) included. Nope ...... $15,200. They upped the price $3,000. Slimeballs!!!
We dickered a bit but got nowhere. I went home.
Bad service - Melly
The service is so bad . They make you believe you get everything done the way you have agreed till you reach the last step of signing the papers. I have been told that I have to pay $ 2000 down payment in order for them to hold the car for me. I agreed and later went in to sign all the necessary paperwork to get the deal done. But that was a mistake because after getting there the whole story has changed. The car was supposed to be on my business name and we had agreed on monthly payments. After all was done they came and said if the car is put under the business name the payments would change , which they did not say the first time I was there and before they collected the down payment. The deal went down and I asked for my refund. The manager came in and tried to sell his story how it works and got mad because he thought he sold the car . The finance guy was yelling out of his room across me saying stuff that I really did not hear. Overall the customer service was so bad and disrespectful , they do not know how to treat the customers . BAD Management and finance guy needs to learn how to respect customers .
Sales excellent!!! Service worst!!! - Speckers02
Nissan sales is always top of the line and excellent however, Nissan service in my opinion is lacking courtesy, detail in explaining what is covered and what is not and most of all honesty!
Love the car but Nissan service is truly lacking!
False Advertising - Ken L
Not happy, I have been a Jeep owner my whole adult life and we are in the market for a new one. I did a search for a dealership that was open for business on Sunday and found Executive Dodge Jeep was open at 1100am on a Sunday. Awesome ,loadeded the family in the car and drove 45 minutes. To find out they were closed. The business hours on the door also said open at 1100am on Sunday. Very disappointed in their lack of detail to store hours and likely a reflection of overall service.
Deception and the WORST Customer Service! - RNMom
Our family has leased & purchased all of our cars from Middletown Nissan over the past 9 years. We always worked with Bob Hahn who was an absolute pleasure to work with, but has sadly since left.
I recently went to Middletown Nissan to purchase a used car for my 16 year old Son, his first car. We decided on a 2013 VW Jetta. We test drove it, & for the price & mileage, it checked all of the boxes so we left to think it over.
We went back the next day to purchase the vehicle. Our original Sales person was off for the day, so we met with another, who was very nice & accommodating.
HOWEVER, the car's hubcaps were now missing from the car. After a bit of back and forth, they found 4 and placed them on. We drove the car home.
THE VERY NEXT DAY, my Son got into the car & the key would not turn in the ignition. The ignition was very loose & despite turning the LOCKED WHEEL back & forth, it wouldn't budge.
I called Middletown Nissan & spoke to the service mgr , Gino, who was adamant that I wasn't understanding what he was instructing me to do (even though I've been a licensed driver for 35 years, go figure) & reluctantly stated he would send a tow truck over "but if he gets it started, you have to pay for it". Ha, NO!
The tow truck driver arrived, jimmied around with the key in the ignition & started the car. He instructed us to drive it straight to the dealership and advised us that the ignition was "shot". We also noticed that the passenger side mirror had tape placed over it, giving the appearance of a "fun house mirror". HUGE SAFETY ISSUE!
Arriving at Middletown Nissan, we were greeted by Gino who again, was adamant, that the ignition was fine! We showed him the mirror, which he agreed to fix, but after being treated like an absolute idiot, I stated I wanted to terminate the transaction. There was NO WAY I was putting my 16 year old Son into this car with a faulty ignition. I was told that I could NOT return the car.
Seth, the sales mgr took myself & my Son into his office & asked us to let them make it right. He stated they would REPLACE the ignition AND the mirror (which was also missing the signal portion on the rear side).
Car was purchased on Thursday, returned on Friday for repair. I was told that we would have the car back by "Tues. at the latest".
The following Wed. I CALLED to inquire about the status of the car. I spoke to Carl who could not find my name in the system. After a long hold, he stated it was still listed as stock. I was told that they were still waiting on the ignition & mirror from VW and "Seth said it should be all set in a few days".
Thurs. morning I receive a call from Carl stating the car is all set. I asked if they received the parts to which I was told the mirror was replaced, but the ignition was "cleaned out. It was full of gunk and a piece of plastic was inside but it's ok now." I refused to accept that, & again, asked why the ignition was not replaced. I was put on hold and Seth got on the phone. He assured me that the ignition was now fine, he "started the car 50 times without an issue" and I could come get the car.
We arrived that evening at 5:30. Seth was not there. At approx. 6p, the car was pulled to the front.
My husband got in the vehicle & the key would not turn in the ignition!! We told Seth that we did not want the car, it was not repaired as promised.
Seth proceeded to get in the car and repeatedly turned on/off the car AT LEAST 10 times after we told him we were not taking the car. When Seth got out of the car, my husband stated again, that we were not taking the car and asked Seth if he could show us another car. Seth said "NO! I have been more than generous with you people." He held the key up to my husband, and when asked who was going to fix the ignition his reply was "Go to VW, IT IS YOUR PROBLEM NOW!"
I immediately went inside to Middletown Nissan & asked to speak to the GM, Michael Hamadi. He was accommodating and stated not only would he take the car back, but he would refund my deposit and I could stop by the next day for a check.
I called on Fri. to inquire about my check and was put on hold/in vm's/no return calls for days. I DID NOT GIVE UP!
I did receive my refund, 2 weeks later, after dealing with lies after lies.
Gino and Seth are not even remotely competent to deal with people. Their lack of professionalism and basic customer service skills are an embarrassment to this establishment.
You've lost several customers due to this nightmare, and I'm sure many more.
Trust is the foundation of any relationship, and this establishment lacks it!
New Purchase - altimagirl
I purchased a new Altima earlier this week, and I could not be happier with the experience. I went to the Manchester dealership first, and it was beyond horrible. I can honestly say that everyone here went above and beyond to make sure my experience was positive. I never once felt pressured to do anything, and the whole process was easy. Thank you to everyone at this dealership - I've already recommended you to several people!
Excellent Sales Consultant! - Barbara Gabriele
La Quea Rayon could not have been more pleasant - I thoroughly enjoyed working with her, her enthusiasm and knowledge of the NIssan line was apparent - and felt no pressure what so ever. Her patience with me when I had her going over the controls in the car for the third time - was genuine.
Thanks for making this a pleasant experience!
The one negative... was with the paper work. Fix your printer or print to another one! The pages of documents for my files have blots of printer stains - I had to scan and send to someone - very unprofessional looking - I would have rather had clean documents simply scanned to me. Not okay.
But most importantly - I love the car!
Great Deal!!!!!! - malcantara
It was my first time financing a car. I bought it for my wife and kids to be safe and have reliable transportation. I got an awesome deal and warranty from Girard nissan. Salesmans name was Carlo. He was very helpful and friendly. No pressure, no hassle, great service. I must say that all stories i have heard about dealerships are not true. This was a good experience and i recommend this place to anyone. Thanks to Girard we have a new car that we can afford. It's a wonderful feeling. Girard nissan is a great dealership.
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