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great customer service - nath2chris6
Sean took time to explain everything to me .He was awesome. I have been going to this dealer since 2012 and they always take great care of my car.
Top Reviewed Specialists At This Dealership
New truck - ryanbowlden
Good experience David Gibbs was the best salesman. My family has always bought from Cronic and will continue to do so for years to come.
Great experience!!!! - David2019
Purchased a2019 Buick.Randy Wright was professional friendly and very knowledgeable.I would definitely purchase another car from this dealership and Randy again. The experience was great!
Internet Sale Manager
Great Experience - SMCLEVELAND
From the moment to arrival to driving off the lot a total success and great experience. Couldn’t be more pleased with the product and experience.
Fast and professionall - nelson.pip
We booked in on the website for an Oil change and tire rotation., we were greeted warmly and 40 minutes later we were driving away. great service!
New Vehicle Sales
Good Team - lynettem
Nicole was very helpful, from the time I called for pricing to the moment I was driving out of the parking lot she was very pleasant. The finance manager Michael made my experience quick and painless, he made good suggestion for the extended warranty and did not push me to buy services I did not need.
General Sales Manager
Awesome, state of the art experience and facility - Jayhill22
I have bought several vehicles from Woody Folsom and his staff over the years. I have never had someone go out of their way to make sure my wife and I were happy. Their facility is state of the art, the staff are extremely professional and knowledgeable.
Great dealership - JJ76
Great experience ..I am very excited about me experience wit Capital always ready to go the extra mile..Over deliver is a great term to describe this dealership..
Extremely satisfied from a woman that's never satisfied - Neversatisfied
Mr. Daniel's went above and beyond for me! He is very professional and his staff was very helpful and kind. I'm extremely satisfied with my new Tahoe and look forward to purchasing again in the future! If you want a good deal and upfront honest business, GO SEE MR. ED!
In for recall - Andy A Gentry
Recall preformed . Thank you for great service and making everything as easy as possible. Always a great job preformed by your wonderful polite and professional staff
replace oil sending unit - meyou247631
My oil pressure gauge was reading MAX (80+). I did not have an appointment. I talked to David Truitt and he was able to take my 2005 Chevy right in. They ran a machine on the engine and determined the oil sending unit was bad. It was replaced in about an hour and a half. I was back on the road.
Very good for not having an appointment
Hamby review - Jsrydzew
Great sales experience and Ernie made sure everything was explained and set up account with on star etc. Mr Hamby was there to seal the deal and was great to work with.
An Amazing Experience! - Rickytm5
I believe that the experience at a dealership starts with its people and it continues from there with the Delerships overall building, grounds quality and then it’s inventory.
NeSmith absolutely exceeds on all of these areas. They have the most friendliest personnel that I’ve ever seen, their building is beautiful, the exterior and interior are well maintained and best of all, they have athe largest inventory, diverse selection of automobiles and (custom) Trucks not found anywhere. I found that The Service and Parts Department continues and makes sure that your buying experience doesn’t stop there, they make sure that your new vehicle receives its necessary service on time, they also provide you with the installation of any additional accessories that parts may offer you or that you may want to enhance your new or used vehicle experience.
Thank y’all for a job well done !!!!
What a great experience!! - Kcsouthpaw725
I continue to return to Bellamy Strickland because I adore Scott Jennings! I have bought several vehicles from Scott over the last 20 years and it’s always a great experience. He is very knowledgeable and always eager to help.
They Lied - Larry
While purchasing a 2018 vehicle from Franklin Chevrolet, the sales lady, I will call her MC, promised my wife and myself that she would get us a a second key fob for your vehicle, which we put $10,000 down on, this never happen. I have called the sales lady and customer service to no avail. They simply don't care!! The other game they played on us was after setting up an appointment and driving over 50 miles to get there, they conveniently let someone else drive the car home for a test drive the night before and they hadn't returned the car. This car was listed for over 70 days on carguru and all of a sudden the car showed up as we were leaving, this was obviously a ploy to make us interested in the vehicle. So if they try this on you, tell them you want to take it home to for an overnight test drive also. Pissed off in Hinesville Georgia.
Awesome person to work with - Moon,rhomney79
Kenneth white was amazing! He worked very hard at getting me into my new Buick. I will definitely buy from them again. They are very friendly and make you a priority.
Excellent service - pie,3167
It is always a pleasant experiences to have Jason Meyers to wait on me.He always give my vehicle a complete check and I trust him the most.
keep up the good work Jason
Used car purchase disaster - Crbuc
Bought a Cadillac SRX luxury used vehicle last Saturday. After one day, the navigation stopped working. Called another dealership in my area to have it serviced. I contacted Jim Hardman about the navigation system not working. They haven’t contacted me back. I believe they are seeing me as a customer who will not be a repeat buyer since I do not live in their area.
Bought a Cadillac SRX luxury used vehicle last Saturday. After one day, the navigation stopped working. Called another dealership in my area to have it serviced. I contacted Jim Hardman about the navigation system not working. They haven't contacted me back. I believe they are seeing me as a customer who will not be a repeat buyer since I do not live in the
Update: also got a check engine light after first week of purchasing the car. According to Richard Kay Chevrolet in Anderson, SC, the air filter needs to be changed and that is triggering the check engine light. They also said that this is unusual for a dealership not changing dirty air filters when selling used vehicles.
Additional parts that need to be replaced (ex. Front brakes) are being put on our ticket for future repairs that we will have to pay for. If we knew all of this repair needed to take place so close after our purchase, we would have never bought the car.
Warranty work peformed on 2018 Chevy pickup - Barry and Beverly
We did not purchase our 2018 truck from Nesmith Chevrolet and I wish we had...however, we did ask for service from them and were treated with kindness and consideration as though we had been customers for years. The work performed was under warranty and the service dept kept us apprised of the repair details through the entire process. Our truck was delivered back to us with the repairs completed with a smile! Next vehicle we buy will from the NESMITH family.
Won’t go anywhere else. - Coleh1988
Salesman Adam Teal was absolutely amazing. He was understanding of my financial situation and that while I wasn’t planning to buy a new car, I needed one due to issues with my car at the time. I knew I wouldn’t be getting what I wanted (it was out of budget at the time) but Adam worked tirelessly to make sure I got into a vehicle I loved with the features I wanted. He was kind and welcoming and genuinely wanted to help. I absolutely love my new Trax and I look forward to working with Adam in a few years when I’m ready to get my Blazer!
The dealership is clean and the people are nice. This was my second purchase from this dealer and I won’t go anywhere else!
My experience was very good - amitch
I arrived at the appointed time and was checked in for service. He asked if there were any issues other that the service. I pointed out the the console did work any more. No radio, pone or anything I was told after the service that they would order a console and give me a call when it was ready for installation. I'm waiting for the installation appointment.
Out of State Buyers Beware - Dirty D
I gave them 2 stars because Riverside does have competitive pricing and most important for me was, they had the truck I wanted. If you are out of state, please note that they charge you $129 title fee no matter what the actual title cost is. I questioned the charge when buying the truck and was told that is what the Alabama's title department charges and that they would send the $129 to the title department for me. I was at the licensing department when the check was opened only to find out that Riverside sent them $18.50 for the title, not the $129. Riverside had kept the balance. When I asked Riverside about the balance, they said that they keep the balance in case there are extra charges with the sales tax and they needed the extra money to cover the charge. After several days of calling and talking to various people they still do not refund me the difference.
The other way they fell short of expectations was that the truck was the dirties new car I ever purchased. I actually had to stop and clean the windshield on the way home.
Truck buying - Tommy
The Parker dealership or I call the Great Parker Family Experience was flawless & made truck buying a fun experience. Excellent customer service & staff. I recommend for anyone who wants a Great deal & Great Service.
Oil Change - CJR
Paul Thigpen Chevrolet has the best service center I've dealt with! As always I called Jason in service to ask when I could get my oil changed. He said today. He sent someone to STC where I work and picked up my vehicle to be serviced. In a few hours the same guy brought my car back with the invoice. I never had to leave my job to take my vehicle, pick it up or to pay for the service. They have exceptional service.
Disappointed - Nume124
The buying part was a pleasure but the dealership has faired to live up to their promises, I was promised new tires and another key fob....got 2 new tires but never got the key fob and they won't return my calls now.
Scammers. Replaced in cabin air filter on 2019? - Spierpont31
I only gave 1 star because it is the worst it will allow. These guys do not even deserve that. I took my brand new 2019 terrain in for an oil change and these guys changed my in cabin air filter and air filter without confirming the work with me and then charged me $104 for something I did not need or want. I had told them to remove the parts, but after being there for 2 hrs with an appointment, I was late for another appointment. Being told it would be 45 minutes to remove the part, I asked for a manager. He was conveniently "on vacation", but would be back monday. Called monday. Called Tuesday. Called Wednesday. No call back. Go figure.... I have since had to dispute the charges. I will never return to any of their dealerships and I would strongly advise anybody else to avoid them as well
Awful. Worst car-buying experience of my life - Flabbergasted
First of all, it took over three hours for a cash sale, no financing. And we only got out then because I stood up and told them I was leaving and they could keep the car. They said they'd send someone with the paperwork the next day to me to be signed. The guy showed up over 30 minutes late and all the documentation was wrong. They said oops, sorry, we'll send someone again tomorrow. Almost a week later we finally get the proper documentation. We refused to sign some of the pages because there were things on the vehicle they needed to fix. We took the car in a couple of days later and they've had it ever since. It's been well over a week, they still have the car, and no one can even be bothered to give me a call back after I've called several times daily. Stay far away from this dealership. By far the worst car buying, or anything-buying, experience I've ever had
They straight out lied about an advertised price. - Asolesby3
I usually don't write bad reviews but I have stewed on the actions of Ricky Hendrick Buick and GMC's service and honesty. I live in NC and found this dealer online. They had their new 2019 Acadia's on sale for a great advertised price. So I called to confirm the sales price and to set up a time to bring in a trade and a down payment. I drove 3 hours with 2 kids to this dealer with the understanding that the car was on sale for the sale price advertised online. We get there and we test drive the car and everyone was nice. When we sat down to talk numbers they wouldn't give me the sale price that was advertised online, that was confirmed. I feel like because I was a female they could just boss me around and not follow through. And I totally understand adding taxes and fees but the price that they started with was not the advertised price and the advertised price was never on any finance papers. They tried saying the advertised price was only for certain days and you had to have a 05 or newer Chevrolet in the house hold. We have a 07 Chevrolet and I took pictures of the sale add dated the date I was there.They should have honored the advertised price and then factored in my down payment and my trade. Also using their buying estimate on their website is crap and the sales man Luis even agree that it shouldn't be on the website because it gives "false information." So long story short they don't honor their advertised prices and lied just to get me down there. SO I would not recommend this dealer to anyone.
Horrible - Waste of time 123
I was interested in a truck they had online so I end up talking with 3 different people and told at least 2 of them I was doabled. They asked me how long before I could be there I told them it was over a 2 hour drive for me and they called me about half way there to see how far I was but when I got there no one seemed to want to help me then I was told the truck was not ready for sale because the a.c. didn't work among other things I had my financing already approved and was ready but didn't get the truck they were supposed to call me when it was ready never heard a word from them then I find out its sold. Really...... Great way to do business
Two visits--Tried to sell bogus repair: (Read Review) - Bob
I bought a used Silverado some years ago at another dealer. I went in for an oil change and was told I needed to replace my oil pan gasket for $300 and some dollars. I looked at the oil pan and it looked like someone had smeared oil on it--not seepage. I watched it for the next five years and never had a spot on the driveway or needed to add oil. I never went back until today. I called about replacing my airbag igniter and was told the part was there and scheduled appointment for the next day. When I showed up at the dealer they did not have the part and had no idea who made the appointment. They are 0 for 2 and will never have another chance with me.
Jim Ellis Buick GMC Mall of GA
Carl Black Roswell
Jim Ellis Buick GMC Atlanta
Used Car Manager