Excellent. - RWRFLUFFY
Staff very friendly from the greeting when entering the service area to the final review and payment. All in all an very nice experience. Would recommend Jim Ellis service to anyone.
Top Reviewed Specialists At This Dealership
Internet Sales Specialist
Gary was great hope he has a great future - Daniel
Go see Gary right now he is the.
Best salesman at Jimmy britt Chevrolet. He is very helpful and knowledgeable. I guarantee he will get you the beat deal
Internet Sale Manager
Buick Enclave - raf
Jesse Guerra helped us as we considered several different brands of vehicles. Jesse and the team at Franklin found us the vehicle we wanted. We are pleased with the service of the sales team at Franklin.
New vehicle review - TMG920
Nick Grieme was a great salesman. W
He explained everything in the vehicle and gave us time to think and ask questions. He was thorough, not pushy and very easy to talk to. We highly recommend Nick as a salesman to anyone interested in purchasing a vehicle from Carl Black GMC.
Wonderful! - Cargal, Sue!
Our experience was very satisfactory and enjoyable. We liked and loved talking with all the personnel we dealt with. Sue was wonderful, helpful and great!!!
New Car Sales Manager
New Vehicle Sales Consultant
Honest and hard-working professionals! - weschat
Went in to purchase a new car. The team at Cronic were excellent and tireless. Went out of their way to work a deal for me...I purchased a 2018 Cadillac Escalade. Their sales and service are excellent. Special thanks to James, Lee--and Wanda, the owner, who gave us her personal attention and involvement.
Wonderful - Shanecrim
I live within 10 miles of several dealerships on the south side of Atlanta but would drive to Jim Ellis everytime. Nicole Quinones is wonderful to work with along with the finance manager Michael Mills. I would highly recommend the dealership and my favorite sales person Nicole.
General Sales Manager
Exceeded my expectations before and after the sale . - JohnLTZ
I have bought vehicles from Woody’s GM store in Baxley , Ram , Chrysler ,Jeep store in Baxley , Ford store in Baxley and the Nissan store in Vidalia, All off the chain amazing deals where they got me the exact vehicle I wanted , iAll therir stores provided a professional, friendly buying experience. . After the sales things only get even better , with a staff
of service people that have decades of experience in the industry and working for Woody . I am a extremely satisfied customer of Woody for sixteen years and would recommend them to anyone looking for a vehicle . John Hauger , Jesup , Ga
Great dealership - JJ76
Great experience ..I am very excited about me experience wit Capital always ready to go the extra mile..Over deliver is a great term to describe this dealership..
Great Sales and Service at the Dublin Auto Outlet - edyer01
Matt & Sandy were very professional, courteous, & helpful on more then the deal itself. I believe they both deserve a raise. They went above an beyond the call of duty. They really took time and effort in finding the correct vehicle for my wife and I to drive home happy. I really want to thank them.
Wonderful Experience - spencereboni
My experience was very satisfying. I felt comfortable asking all the questions you want to ask but scared to. I was treated fairly as a woman.
replace oil sending unit - meyou247631
My oil pressure gauge was reading MAX (80+). I did not have an appointment. I talked to David Truitt and he was able to take my 2005 Chevy right in. They ran a machine on the engine and determined the oil sending unit was bad. It was replaced in about an hour and a half. I was back on the road.
Very good for not having an appointment
Daniels Chevrolet Is The Absolute Best Dealer In The USA - JohnnySmith
First of all, Ed Daniels gave me a great deal. You can go to the other fast talking dealers in the area and get the runaround, or you can go to Daniels and get an honest appraisal on your trade, and an outstanding deal on the vehicle you want to purchase. And it doesn't end there: The service/parts department, led by Sam Daniels, will go out of their way to see that you are treated as an individual, and not just another number on a service ticket. (They may not have coined the phrase, "Treat the customer the way you want to be treated.", but they live by it.)
Did I mention finance? F&I man Tracy Thompson handled the closing quickly and efficiently, without all the slick talk you get at other dealerships who try to squeeze in add-ons to jack up your payments and pad their profits.
And, before I left, Richard Daniels, the president of the company, made it a point to meet me and let me know that he appreciated my business. I can't imagine buying from anyone else.
Very pleased. - Lisa
The people were very polite and professional. The waiting room was very comfortable. They kept me updated on the progress and made sure I didn't need anything while waiting. Would definitely recommend them them to others. Very pleased.
New GMC truck - Gadawg
I do a lot of trading I put a lot of miles on my vehicles so I trade every year. I do a lot of business with Jim Hardman, great people.
An Amazing Experience! - Rickytm5
I believe that the experience at a dealership starts with its people and it continues from there with the Delerships overall building, grounds quality and then it’s inventory.
NeSmith absolutely exceeds on all of these areas. They have the most friendliest personnel that I’ve ever seen, their building is beautiful, the exterior and interior are well maintained and best of all, they have athe largest inventory, diverse selection of automobiles and (custom) Trucks not found anywhere. I found that The Service and Parts Department continues and makes sure that your buying experience doesn’t stop there, they make sure that your new vehicle receives its necessary service on time, they also provide you with the installation of any additional accessories that parts may offer you or that you may want to enhance your new or used vehicle experience.
Thank y’all for a job well done !!!!
Great Service - Christy
We have had nothing but great service since using Nesmith GMC, BUICK, CHEVROLET. Always friendly and professional. We would recommend to anyone. Keep up the great work on Service and Sales.
Great Servicing - Romashi91
Had a wonderful experience getting my service done at Southtowne, everyone was extremely helpful, nice, and got the job done. Will certainly be coming back!
Awesome Service - Carsalesheather2
We were able to look at several vehicles and drive them with no pressure to purchase. All of the vehicles were priced to sale. Our sales accociate made sure we got above and beyond what we needed to purchase the vehicle and whatever needed to be fixed. I was very happy with my experience with the dealership and my purchase.
They made my transaction easy - ttj0909
Iggy actually brought the vehicle to me while I was at work. He also took my trade back to be assessed. Mr.Lyons got all of the paperwork together so that all I had to do was sign. This transaction was smooth and easy.
Great service! - GMC Gal
I have been a customer at Hardy Chevrolet for 19 years. My family has purchased from them, too. They are so nice to deal with. I will continue to come back.
Absolute Trash - nrosa1
The good reviews on here are soo fake it's laughable. I have purchased multiple cars from Hennessy and they've been pretty decent, but the service center is absolute trash. Go read all the 1 star reviews, they're absolutely true. They lie to you and count on people just saying "yes" and not asking any questions. If they get a halfway informed customer in there who questions them, you can see the panic on their faces. They were supposed to grab the manager to speak with me, but I'm guessing the manager just told them not to charge me for the diagnosis and send me on my way, car problem NOT fixed, because that's exactly what happened. I have to say I'm a little surprised because service on the sales side has always been pretty good, but seeing how they take advantage of their customers in Service/Parts I will never return to Hennessy for anything. And I've purchased my last 3 cars here.
Worst Experience Ever - rogeriafoots
The buying process was excellent. Everything else was trash. They have given me the run around about fixing my car since the day I purchased it. Finally received the full report from the service department and find out that my car was not NEW even though the paperwork says it is.
Repairs - LWOODARD88BCS
Repairs were done in a timely manner. Check engine and gas cap light had been coming on intermittently. Robin kept me updated about progress of repairs.
Great customer service - short
I found myself in Macon, Georgia for work in the midst of Hurricane Michael. One morning I left my hotel, intent on getting to the jobsite to continue providing critical backup power for the area hospitals. As I approached my field service truck I noticed with a sunken heart that my window was broken and upon further inspection realized that all of my tools had been stolen and my truck door had also been bent whenever the thief pried it open. I was very distressed of course and after filing the police report and notifying my employer I sought out a dealership to repair my vehicle.
My truck is a Chevrolet product. I could not find a Chevy dealer close to me to drive with broken windows so when I approached the staff at Hutchinson Auto Mall and explained my situation, I was pleasantly surprised to hear they were happy to fix my vehicle. The staff at Hutchinson went above and beyond to provide excellent customer service. Not only did they source a window for my vehicle and get it installed the next business day but they treated me extremely well. I am from out of state and now just realizing My whole livelihood had just been stolen. The staff at Hutchinson assured me that they would keep my truck locked inside the dealership overnight while they waited for the window to be delivered and they secured a loaner vehicle for me for the time period they had my truck.
I was very impressed by all of the staff at Hutchinson Auto Mall and I would encourage any person to go there for their vehicle needs. I will also be getting my new vehicle there too.
Read previous bad reviewe. It describes everything! - Customer
Run as far as you can from this bunch. All they want todo is get you to buy. No service, took 6 months to get a gasket and then they told the truth that they had no mechanics to put part on. It will be an experience you’ll never forget.
In for recall - Andy A Gentry
Recall preformed . Thank you for great service and making everything as easy as possible. Always a great job preformed by your wonderful polite and professional staff
The worst auto purchase experience I have ever had. - Wess30421
We decided on a Silveraido crew 1500 the salesman was not aware that the truck we wanted did not qualify for the available discounts. We discussed these discounts prior to even looking at the available trucks. This caused a lot of confusion and my spouse felt like we were being taken advantage of. We agreed to purchase a different truck that qualified for the discounts. Our salesman kept disappearing and had to be located multiple times. I filled out forms and was told my credit would not be checked until we decided to move forward with the purchase. He was out of the room five minutes and I started receiving notifications on my phone that my credit had been accessed.
We traded or 2016 Jeep Cherokee Trail Hawk and had to get the consumer protection agency involved in order to get the existing loan paid off. It took multiple calls to have the registration electronically processed. I will never set foot in a Thigpen dealership again. Not one person took responsibility to solve our challenges. Dealing with everyone was extremely frustrating and challenging. That was when you could speak to a live person, not one voicemail was ever returned.
Salesperson Not educated - jrandolph1
My name is John Randolph and I wanted to take a little time out of your day to discuss the service I received at Rick Hendrick GMC Buick back when I purchased my vehicle this past June. What a beautiful clean and well kept facility you have. Very nice. I purchased a vehicle from you guys June 16th, 2018 GMC Acadia Fwd Drive SLE 2. I mentioned to the sales guy (Cameron) that I wanted to trade my 2013 Honda Accord V6 fully loaded from heated mirrors to smart wipers for something with a little more room. I'm not really into trucks and my parents have an Acadia '07 and I love it, hence the reason I was in to look at them. I made the salesman (Cameron) aware that I like the Acadia and needed the room because:
A- I race road and mountain bikes so needed the space.
B- I do a lot of camping etc.
C- I have a large dog.
D- Most importantly , I was purchasing a camper and needed something to pull it.
At the time there were two Acadia's on the lot. Mine and a white one which was the SLT. I test drove the SLT and liked the way it drove so we started the paperwork. I said I didnt like the white that much, what other colors do you have. He pulled my current vehicle up and put them side by side. Same body, same wheels same interior etc. I asked the salesman (Cameron) what's the difference in the two vehicles. (Cameron) said the difference was the white Acadia had the Bose System, on screen Navigation, Leather seats, regular floor mats and that was it. Bose system I can do without. The navigation system I can live without. Leather VS Cloth seat- Took the cloth seat option because of my dog and my model had all weather mats. Awesome let's go with the grey.
Here is my issue and why I wanted to contact you. The Salesmen was not educated on the vehicle at all. All he knew was the few things that he told me and that was it. Over and over I had different pictures of different campers and even showed several campers that I was going to look at that next week. The vehicle is a 4 cyclinder 👀. I didnt even know SUVS came with a 4 cyclinder engine. I didn't find this out until around a month after having the vehicle when I went to buy my camper. My towing capacity is only 1,000. That's not what I was looking for. We did not do a walk around inspection. He didn't get in to show me how to work anything. I drove off the lot with a little over a half tank of gas. I ran out of windshield washer fluid in about 1 week of using it a few times. I had to go back during the week to get my tank filled up. I promise I cant make this stuff up. I came back later on to see (Cameron) and he was not in. I finally caught up with (Cameron) and he said " hey man, hows it going, hows the car". "I said not good" and I asked, "hey, you remeber why I was buying a SUV right?" He said yeah for the bikes and I said remember I was buying a camper as well. " oh yeah, did you get it?" "NO, you put me in a 4 cyclinder." He went back to say its a V6. I said no. He said , "let me look it up." I said look it up and sure enough, its a 4 cyclinder. Didn't even apoligize that he put me in the wrong vehicle. Now I have to put all this money down to get in a V6 when Initially thats what I thought I was getting. On top of that,I have had nothing but issues with my car. See below for the issues:
Car has turned off twice while sitting in traffic- Not the auto start/stop but completely shut off.
Putting it in reverse, its a hard reverse and the vehicle is new- Normal driving.
The vehicle RPM's have raced up very high while traveling to a race one day while the cruise control was set.
The grid on the back up camera- out of every 10 backups, the grid will only come up 3-4 times.
The other day the auto start engaged and the vehicle struggle to shut off. The light turns green, vehicle struggles about 8 seconds trying to restart back up.
10/15/18 my passenger blinker in the rear goes out 😕.
When I have pressed on the gas on the freeway several times, the vehicle stutters, sort of stalls and then goes.
Once again, my car is back in the shop and the dealership I took it to immediately knew what the issue was. I explained all symptoms to the techs at Rick Hendrick, not saying they are bad techs, but they could not find or did not know what the issue was. I'm very discourage stemming from this process.
I wanted you to be aware of this situation. I love my vehicle even with the issues, but I have to trade it in a few months due to it interferring with what I like to do. It'd be nice if the Rick Hendrick floor sales crew is more educated on the vehicles on the lot. Every other sales person when I told them the story said the same thing that the salesmen should have known.
I hope your day is going well
Sales Guy- Cameron Jacksonimage.png
Good people, personalized attention - rrauh
Had struts replaced on my 2013 Caprice PPV because a performance car shop in the Atlanta area botched putting on new Konis. One strut was cross threaded and the other was leaking. Childre Chevy found the problems, used extra effort to get the damaged parts off, showed me the situation in the shop and put new struts on correctly after sourcing the part for my rare (in the USA) Australian-built Chevrolet Caprice. These folks know their GM cars and pay attention to you. Recommend Childre over the huge high volume dealerships any day.
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