128 Illinois Ram Dealers

The dealership never responded to the email inquiry I - notacop

The dealership never responded to the email inquiry I sent a week and a half ago.

Bought a 2018 Ford F-150 from Kunes CJRD on 9/16/23 with - mm19

Bought a 2018 Ford F-150 from Kunes CJRD on 9/16/23 with 14,000 miles, the truck was delivered to my house that Saturday. The following morning I discovered a serious driveline vibration, and brought the truck to our local Firestone dealer the following Monday to have the tires rotated and balanced, which was unsuccessful. In turn I brought the truck to Ford for a full inspection, where the following issues had been discovered: - Tires unevenly worn beyond ability to balance - needed replacement - Front pinion seal is leaking (would have been caught by any visual inspection) - Air charge tube is leaking oil (Powerstroke) and must be replaced - Engine had been replaced at 11,900 miles, no mention in the condition report or Carfax Sales Manager Joe has told me the dealership does not intend to reimburse me despite his promises to "make things right," and also despite my buying the dealership's extended warranty, which is not worth the paper its written on. My words to the wise, avoid buying a vehicle from this dealership. If you do, insist on inspection of the vehicle by an outside party, they clearly do not inspect or recondition used cars and trucks.

Thanks for the efficient, quick service, the new brakes - Freddie A Preston

Thanks for the efficient, quick service, the new brakes work well. glad you could get my vehicle in so quicly

I am very disappointed in this dealership. - am.appel4

I am very disappointed in this dealership. My oil change went from 85.00 to $121.00. The excuse was Chrysler wants Chrysler oil in my Jeep. I should get to choose my oil and I shouldn’t get charged for something I didn’t want. My car ran just fine in GM oil. I’m frustrated, I need to find someplace I can trust! Someplace that will put the customer before the car/oil manufacturers! Customer service should be the priority!

"EXCELLENT" - Aaron and Senta

Oh Billy, how do I put in to words my experience? Although very professional, I have never laughed so hard while buying a car before. Billy made buying my new jeep an experience I will never forget and has earned my business. If you are in the market for a vehicle please stop in and see Billy!!! You are the best and Thank You!!

Service - Angiek2453

Fast and friendly service Thank you Aaron Bradford. Will be back on my next visit. Very nice clean facility. What more can I say. I guess this day it all.

Just bought my 2017 Dodge Journey from Adam Hosick and I - edwardsray

Just bought my 2017 Dodge Journey from Adam Hosick and I love my vehicle, plus I love the fact they worked with me on price and their were no high pressure sales tactics to buy add ons. I will definitely be sending everyone I know there, and buying there again in the future.

Bo, Alex and Scott were very helpful and met all our - Malibu2722

Bo, Alex and Scott were very helpful and met all our needs and helped us get into something our family loves Thankyou for keeping your word and helping every way definitely somewhere I will go back to and very kid friendly

Tim was very professional and cordial. He understood our... - Rodney&MaryLou

Tim was very professional and cordial. He understood our needs and worked hard to fulfill them. I have already recommended Tim at Freedom to several friends.

The sales and finance department was incredible. - robhussion

The sales and finance department was incredible. James Longston was a great help and made the whole process quick and efficient. Thank you Affenberg

Very helpful, friendly, professional sales team , put me - Customer

Very helpful, friendly, professional sales team , put me in the car I was wanting to get

I am pretty much devasted and disgusted by my car buying - lisalscott55

I am pretty much devasted and disgusted by my car buying experience at Kunes (Monmouth). It was the first car I ever bought on my own. I didnt have a lot of money for down-payment. I don't understand how they can sell a car that is unsafe and unreliable, and is falling apart in the parking lot. I wish I never would have walked in there. My trade in was in much better condition than the car they sold me. I think they should cancel my contract and give the bank their money back. I have only driven that car 1 time. It's a piece of junk. I think they look for poor, women, who don't know much about cars, to take advantage of. I will never walk in there again. I also will tell everyone I know about their shifty business practices.

The manager Tony Collins lied to me about everything. - ddcasper

The manager Tony Collins lied to me about everything. I got a truck with problems. He refused to return my trade in. He also didn't pay loan off immediately on trade in. I had to make payments on trade in He had possession of. He took advantage of me as a disabled veteran. I have caller better business bureau, federal trade commission and I am suing. Go see him if you want to be treated like crap!!!!!

When I finally made the decision to purchase a new car I - rrats06

When I finally made the decision to purchase a new car I made some online inquiries to several dealerships. Jaylon Warren at Jackson's responded almost immediately. He helped make the whole process as painless as possible and wanted to make sure that I got what I wanted.

With the rise in auto prices, I was looking for just the - Rene'

With the rise in auto prices, I was looking for just the right vehicle, used, for the right price. I drove over an hour to look at a vehicle they had here. It was well worth the trip. The staff are so professional, and Kevin helped me with this purchase, and made sure I was satisfied before I had it home. Thank you to everyone who worked to make my purchase the best experience it could be. The service team, the sales team, the finance team. My only regret is that they are not closer to where I live, but I know they will be there for me, if I need something.

Duane is a very nice person. He sold me a vehicle that I... - Mark B

Duane is a very nice person. He sold me a vehicle that I thought was a fully functioning vehicle, turns out it needed ac repair of $1800.00. They wanted to split the bill with me. I made the first mistake I won"t make a second.

Very nice and helpful. - elainebaltzell24

Very nice and helpful. We always get our cars serviced there. And have traded with you guys. Just so nice.

CADEN WAS EASY TO WORK WITH. - javit7

CADEN WAS EASY TO WORK WITH. I FEEL HE WORKED FOR ME TO HELP GET THE DEAL I WANTED. QUICK RESPONSE. NEVER LEFT ME HANGING AND HAD THE CAR READY FOR ME WHEN MY WIFE AND I ARRIVED.

Great People To Buy From - Karen

Bought a used Chevy Cruze here about 3 weeks ago. My salesman, Will, was very willing to please! The car didn't have cruise control which I REALLY wanted on it, so he was able to give me a good deal on adding it to my car. Also my boyfriend had remote start added to it as a surprise for me. Will was great to work with as was everyone I dealt with here. Felt like I got a good car at a good price from people who want my repeat business! Would recommend you check them out!!

We resently bought a used Town and country mini van from... - Kirby and Pat

We resently bought a used Town and country mini van from Bill Carter at Turpin .This was the easiest and most pleasant buying experience in our life. We live 2 hours away from the dealership but I will return to purchase agian because of the integrity of the staff and the owner. When we picked up our van it was clean and ready to go. Bill spent time with us to go over the options on our new vehicle.

Great buying experience! - Eagleboy

Mili was awesome in putting together a deal before I ever went into the dealership. That was important to me because I knew what I wanted and my time is valuable. The closing with Vito was pleasant and quick.

Went above and beyond! - Little ozzie

I bought a 2017 Nissan Titan from lujack nissan in Davenport Iowa last year. It was new. First of all I love the truck but I will never buy another vehicle from them. The salesman promised me that the new diesel v8 motor from Cummins would start no matter what the temperature is. He lied. At 7 degrees it barely made it. At 2 it wouldn't start. I have had diesel pickups for a long time. The power stroke motors are notorious for not starting in winter. I had a dodge with a 4.9 diesel in it and it never failed me in 11 years. When calling lujacks and telling them my problem they informed me that they no longer had a diesel mechanic and so they couldn't work on it. I told them I was told it was an infallible motor. They said "we don't know that he said that and that salesman no longer works here so we can't ask him!" They said to go find another dealer. I did. Ken Nelson in Dixon. Zack, the service manager, after two days of warming it up with knipcos and covering with blankets to get it started put it in the front of the line. He said that these trucks need a block heater. I told him what the other salesman had told me and he said, "he lied to you". After it thawed out I had them service it bile it was there and tell me what he thought. He said it needed a block heater and it might help where I get my fuel. I always keep additive in it but I don't always watch where I get my fuel. After complaining to lujacks and then Nissan about what I was told, lujacks finally agreed to supply the parts but as they didn't have a diesel mechanic I was on my own getting it put in. Lujacks finally sent the parts to me and I talked to Zachary about getting it in. I came out of work 2 days ago and my def system failure was flashing. I called Zachary at men Nelson and he said to get it there. Again, he put me up front! They found an electrical issue and while they had to wait for 1 day for parts, the put in my block heater! The block heater on the Titans is a little more extensive than the old , " screw it in the freeze hole and plug her in" days. I got my truck back today with hopefully all of this nonsense over with! I would like to say that I did try to but the truck there first but we couldn't make a deal. Will I rethink it next time? Probably. It is worth something just to feel confident in the after buy care.Their service department is fantastic! I went back there in the shop and talked to the mechanic myself. Smart guy and everyone there, even the lady I paid was smiling! Folks, if you asked me to say one bad thing about ken Nelson in Dixon I couldn't and wouldn't. I do sometimes have a hard time dealing with them but we bought our new Corolla from them in 2009 and my wife won't get rid of it! I am very confident in their service though! The best of the best! Thanks zack! I owe you! Rick osborn

Upfront and honest. - brentetharp

Upfront and honest. No surprises. I sold my previous vehicle in a private sale and they went above and beyond in helping me with that process.

Fantastic Buying Experience!!! - Deb/Von Jeep Limited

Contacted the dealership and worked with sales consultant Ciff McCartney He was able to find us the Jeep Limited that we wanted and for the price that we wanted to pay. Have been a Mo Par owner for over 30 yrs and loved working with Jen Shelby's dealership! Would recommend them highly for any new car purchase!!

We were visiting the Crawford County Humane Society in - Jamie B

We were visiting the Crawford County Humane Society in Robinson Il. While we were there, our tire pressure monitor light went on. My husband found a nail in one of the tires, and the tire pressure was 22psi. We went to Silverthorne Ford to see if they could help us. These people could not have been nicer. They were going to patch the tire, but Geoffrey discovered some large cracks on the inside of the tire. We were shocked since we had just had our tires rotated by our mechanic, and he never said anything. Jordan was surprised the tire hadn't blown. It could have been a bad accident if the tire had blown while we were driving at highway speeds. Even though the mechanics were busy, they took the time to replace the damaged tire. Geoffrey inspected the other 3 tires, and the other 3 were beginning to get cracks in them as well. This is a Ford dealer and we have a Toyota, so it was really nice they were willing to help us instead of sending us elsewhere. We live in Minnesota and we're on our way back. We forgot to take pictures of the tire to show our mechanic. Makayla was nice enough to send us some photos. We were just so amazed at the kindness and customer service we were provided by everyone at the dealership. Jordan, Geoffrey, Makayla, and Bailey really stood out. Bailey spent a lot of time showing my husband the owner's Hellcat he was detailing while we waited. We couldn't have been happier with the service everyone provided. We would highly recommend you take your vehicle there if you need any service.

Wonderful Service - Frequent buyer

I have purchased multiple vehicles from Trinity for the past 13 years. I can not express how wonderful they are to buy from and the after purchase care is just as great!

Went to look at a 2019 F250 diesel, and the first thing - heatherlyn43

Went to look at a 2019 F250 diesel, and the first thing we noticed was the sales lady offered no information on the truck and was not very helpful but after driving it and looking it over for obvious issues (rust, brakes, air and heat) we decided to purchase, our fault, but we didn’t know the crucial questions to ask. At a later date we took the truck in for service at a shop near us and to our surprise we were informed by the tech that the truck had been deleted! We didn’t know what that meant for us and the tech informed that shops typically won’t work on trucks that have been deleted and if they do they require payment in advanced. We weren’t happy to discover this but after discussion and a change in careers we decided we needed a F350 dually or higher for the work we would be doing therefore we decided to look at trading anyways. We checked out 3 dealerships in our area to trade and we’re told by all 3 that they weren’t interested in the truck to buy as it was not only deleted but was also in 3 car accidents! They would be willing to do a trade but they did not have what we were now wanting and the trade in value on the F250 was $20,000 less than what we bought the truck for! We bought this truck in August and we started looking to trade in Oct/ November! I called the dealership we bought this truck from and informed the sales lady that she didn’t inform us of this information and she acted confused and that she was not aware the truck had been in 3 car accidents, but, I assured her it was as I had the print out that showed the dates and totals, and she didn’t say a word about the delete. I told her they needed to help us fix this and she wanted to look into it and call us back. She never did. Now it is December and I called her again, she said she didn’t have anything on the lot for us that we were wanting and would not buy the truck back from us. If we could do a trade she would give just a little more than the other dealerships; saying that since we bought the truck 4 months ago that the value dropped a lot. Ya! Because it’s been deleted and in 3 car accidents and they know it and if we did a trade I bet they would put it back on their lot for the same amount we originally bought it for and would probably keep the delete and accidents a secret. Makes me wonder what other information they keep/kept from buyers? Very unhappy with this lady and this dealership for the headache they caused us!

HORRIBLE SERVICE! - KGoff

We just had a very expensive ceramic coating/self healing system put on our car by an awesome company. We got it back looking gorgeous and took it to have an oil change and tire rotation at Greenway. We got it back with a big gouge in the hood!!! It looks like someone closed the hood with a tool in their hand! We have pictures of right before we took it there, and after so there's no mistaking that this was done on their watch! It is literally through the ceramic coating, through the paint!!! My husband called there and they said "huh, that sucks". No apology, no offer to fix it, nothing!! I will NEVER take another vehicle to Greenway again, and I will make sure everyone I know is aware of this situation!!

Left tool under hood that caused serpentine belt to come - KCrabb

Left tool under hood that caused serpentine belt to come off track and severe damage and said it’s my problem not theirs. Customer service is terrible. I’ve been hung up on. Also they told me to wait another week and notify my extended warranty insurance which I believe they are telling me to be deceptive to the insurance. Their mechanic left a tool under the hood, I have witnesses. My 76 year old mother bought this car less than a month ago and the tool is certainly not hers! Plus they will ruin your credit by searching multiple banks in order to get a sale. With out my mom knowing it they searched 8 different banks to get a sale…..destroyed her credit!