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Another satisfying Subaru purchase - Steve N
This place is a first class operation, no pressure sales . Just bought my second Subaru , the primary reason there is no pressure as these cars sell themselves. Nick is awesome to work with, this is my 2nd car with him
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
New car purchase - Krisk56
The Tom Wood group worked as a team to get me the vehicle I wanted at the right price. Everyone was nice and the dealership was spotlessly clean.
Sales and Product Specialist
Sales Support Mgr
Sales & Leasing Specialist
Extremely pleased with car buying experience - Tom Wood VW
Nathan Salazar my salesman was extremely helpful and knowledgeable in my purchase decision. He provided the necessary information and was able to get me the price I wanted. I will recommend Nathan and Tom Wood to my friends and family when they are ready to buy a car..
Sales and Leasing Professional
Impressive Service - jbarnett999
When going to a dealership, one of the most important aspects of a buy is impressions. It was an incredibly hot day when I visited to view the car I eventually went on to buy. Caleb, the dealer I had contact with before had the courtesy to start the car and AC well before I arrived to make it a better experience. Caleb was friendly, helpful, and understanding throughout the entire purchasing process - and even further after the purchase to ensure satisfaction. I recommend this location very highly.
Great experience - Ames
I had a great experience buying a used Tiguan from Derry here at Vorderman’s. He was very easy to work with, professional, and not at all pushy.
Nicholas Scuturo Salesman - Judysoul
I am So impressed with this guy!!! Very informative and knowledgeable . Answerd every question no matter how small . Would definitely buy a car off him again!!!!!!!
Great customer service, worked hard to get me the first deal - Wonderboy_502
My experience was great. My representative was Steven Biesel. He’s fantastic and helped me seal the deal. This is my first car and I’m happy with the purchase and the effort
Getting my new Volkswagen serviced at the dealership is not. - Anne
Very friendly people. Not too expensive. They get the car in and out quickly. They have a courtesy shuttle service. I am glad that I have a excellent dealership nearby that will stand by and back up my Volkswagen.
Great experience - Lauracar
Our salesman, Eric was especially accommodating, friendly and knowledgeable without being pushy. He went out of his way to even take care of minor details.
Run away from them - Heath
The short version, D-Patrick Motoplex is a corporate self serving monopoly who will lie and cheat customers when it xxxx well wants to. Their policies are shady and their service department is even shadier. I would no longer trust them to change a lightbulb in my car.
I’ve had some nice conversations with some of the sales people at D-Patrick Motoplex. Their service department performed recall work adequately and they even washed my car once after such work. Nice touch I won’t lie. That’s where the “good” ends.
A year ago I had a water pump go out in my Audi A3. I knew it was the water pump as this was the second one that had gone bad in only 2 years. I thought, well I’ll probably be buying a new car from these guys some day so I should give them a shot at fixing the water pump. They did the work. I overpaid, as anyone does with the dealer, but at least I had the peace of mind that they would warranty their work.
Unfortunately, that’s not what happened. Less than a year after they replaced the pump it went bad again. Now I’m on the third one. I brought my car in so they could honor the warranty. Did they? Heck no they didn’t. They did charge me a diagnostic fee to essentially tell me that oil had somehow managed to damage the pump and therefore it wasn’t covered. After arguing against that point and even having them “show” me how they made that assumption, I was livid. It was so much BS. They threw an estimate at me for over $3000.00 to fix oil leaks and the water pump (oil leaks that didn’t exist) and basically stated that all the work had to be performed or they wouldn’t honor a warranty any of it work which is laughable since they are essentially liars who don’t honor anything but themselves.
Fast forward 2 months and I finally buy a water pump and find a local mechanic to install it. He informs me the pump was cracked and over time the seal deformed itself creating a giant chasm in which the coolant was pouring out. The oil leaks they claimed caused the pump to fail was a $20.00 fill cap. They wanted over 2 grand to “fix” it.
I decided to bring the broken pump in and see if at the very least they could refund me the diagnostic fee. No bueno. Not even. Just absolute bs spewing from the service manager, who is really just a whipping boy in their corporate structure. He did talk to a different manager who didn’t even have the courtesy to talk to me. He sent the poor whipping boy out to deliver the verdict. What a bunch of hierarchal crap.
My verdict. Do not trust these shady lying petty incompetent greedy men. If you need a recall done and you’re not paying them, yea take your car there. For anything else, I wouldn’t trust a single thing any of those crooks tell you.
I will never ever ever buy another Audi from anyone because of this experience. They’ve ruined the brand for me. I won’t set foot in that D-Patrick ever again that’s certain. They have forever lost my trust and my respect.
Not much else to say except thieves and liars and greedy corporate policies exist at that dealership.
An expected experience. Would not recommend their warranty. - Beelzebug
The 3rd party warranty company they use is kind of sketchy. I had the power train warranty that covers the engine, transmission, mostly moving parts. It covered the replacement of a seal on the oil pan. However, there was another issue with a leak coming from the vacuum pump that was more than twice the cost of the other repair. It was not covered. The service tech was nice enough and wanted to help but took the final word of the warranty company. They offered a discounted price on the repair but it was still out of reach financially and still is. The general manager is now involved and pushing back with their contact at the warranty company. Hoping for the best.
Courteous, knowledgeable and prompt service - Borst
Purchased my car from previous owner of Mike Alsop Chevrolet. OnStar was installed and operational in the vehicle. Got an air intake system error, and was advised OnStar to take for repair immediately. Took to Alsop's multiple times and was sent on my way because they could find nothing wrong and to ignore the warning as a false computer reading. After getting error for the 4th or 5th time, I took it to Mike Raisor's in Lafayette and found within 4 hours of arrival that the air intake manifold had a large visible crack in it. I was given a loaner car while awaiting the part to arrive and to be installed. It was in in about a week and fixed the same day! Now that's what I call service.
Blacklisted - Jkr1293
Gave a bad review one time for shady service practices. Went in to trade my car in and they tried to underpay me for my trade in and over charge for the car I was looking at. No negotiation or anything. Didn’t attempt to sell the car so I went to another VW dealer in Chicago and got the same car for 3k less and got almost 2k more for my trade in. Don’t waste your time or energy. They lost 2 sales by their actions.