100 Iowa Ford Dealers

Extremely Disappointing Service Experience at DeYarman - felix gallagher

Extremely Disappointing Service Experience at DeYarman Ford (Indianola, IA) I've owned a Ford purchased from DeYarman and, until recently, had all service performed by DeYarman technicians under Ford warranty coverage. For years, my experiences were generally satisfactory. Unfortunately, my recent experience has completely changed my perception of this dealership. My primary concerns are, poor communication, questionable service quality, and uncertainty regarding the dealership's handling of Ford warranty repairs and its advertised 12-month/12,000-mile warranty. The issues began with repairs that were performed in September 2025 and were not properly diagnosed or repaired. Earlier this year, I brought my vehicle in for service and DeYarman ultimately kept it for more than a month. Nearly three months later, when I was finally notified that the vehicle was ready, I arrived to pick it up only to find that the original problem was still visibly present. At that point, my confidence in the quality of the repair work was broken. This was not a parts availability issue. Instead, it felt like there was a persistent attitude of "we're not wrong" rather than a genuine effort to resolve the problem. Communication was poor throughout the process, and I often felt like I was doing the legwork myself just to move the repair forward. One particularly frustrating example involved Ford warranty coverage. Ford Corporate eventually had to provide me with the correct dealer warranty repair phone number because DeYarman was contacting the wrong department. As a customer, I should not have to help a Ford dealership navigate Ford's own warranty process. Even more concerning is that my vehicle is still in the shop because the repairs were not correctly addressed the first time, or even the second time. One of the issues involves retractable running boards that visibly do not retract all the way. If a repair defect is that obvious and easily seen, it naturally raises concerns about the quality of the work being performed in areas that customers can't see. At this point, trust has been lost. The dealership's handling of the diagnosis, repairs, warranty process, and customer communication has been disappointing from start to finish. The only reason I continue to use DeYarman Ford is because it is the closest Ford dealership to my location. In fact, I had been seriously considering purchasing a Bronco Raptor, but this experience has made me question not only where I would service it, but whether buying another Ford is worth the inconvenience of trying to find a reliable dealership nearby. Overall: Poor communication, poor repair quality, repeated failed repair attempts, and a customer experience that has left me with little confidence in the dealership moving forward.

I chose Ford over Toyota and I absolutely love the - kenr

I chose Ford over Toyota and I absolutely love the features and benefits of this vehicle.

Ordered my F250 through them. - jackjoachimiv

Ordered my F250 through them. Got the best price and the best service. 10/10 would recommend Granger to anyone no matter where you are located. Samantha was a joy to work with and took great care of me throughout the order and delivery process.

Did a good job at the price also sales was nice. - chadsullivan27

Did a good job at the price also sales was nice. Service department was good. But ask to have them drive it to see if they herd the rattling noise I was hearing bit said they didn't hear it. I took it home and I can still hear it clear as day.

Terrible. - Kurt.hoefer

Terrible. Went in for oil change on a new vehicle. Check engine light came on and had to take time off work to go back in. They Failed to put oil cap back on and the tech left his cell phone in the engine compartment. They didn’t offer to pick up my vehicle or give any refund. Won’t risk going back there for anything.

Sage was amazing, and so easy to work with. - tasha.hershey

Sage was amazing, and so easy to work with. He helped me find a used Lincoln with specific features I was looking for. He followed through and kept in touch as soon as a Lincoln would come in, he would let me know via text with links to their site and even the Carfax reports on each car. It was so helpful and made the experience easy for me. On a very cold Saturday, we came to Rydell in Independence to look at 3 Lincoln SUVs - Sage had them lined up and running for us before we got there - so impressed with that level of thoughtfulness and customer care. We bought a Lincoln that day and I couldn't be happier - thank you to the service department for detailing the car and a quick fix on the console for us. Appreciate you so much Sage!

My wife and I had a terrific experience at Stivers when - Chuck

My wife and I had a terrific experience at Stivers when looking at a Lincoln Nautilus. The dealership was fantastic. We had a large selection to choose from and the entire process was a well-run operation. Our salesperson , Rodney Larson, was knowledgeable about all options, took the time to explain them all and had great follow through. He was very good at connecting us with the vehicle that had what we were looking for. Throughout the process, he was never pushy and stayed dialed-in to comprehension. Rodney went through every question we had and never seemed like he only cared about making the sale. This was one of the best car buying experiences we have ever had. We will definitely be back in the future.

Very professional experience pleasant sales staff who - Yendor

Very professional experience pleasant sales staff who were very helpful and informative of the process. Got a fantastic new F150.

Jayden was honest and helpful in the car buying - HD

Jayden was honest and helpful in the car buying experience. I flew to Omaha and he drove more than an hour to pick me up from the airport and take me to the dealership. Car was as described. I would do business with him again.

We are so pleased with the people at Kemnas. - cslb1956

We are so pleased with the people at Kemnas. Sherry, Corey and Wyatt are the Best. We have been customers with Kemnas for years now and will continue to be. .

The whole experience was wonderful from start to finish. - hott5933

The whole experience was wonderful from start to finish. I would highly recommend to anyone buying a vehicle. A big thanks to Mike and Austyn!

They reached after I sent an email the next day. - mjmoemjmoe

They reached after I sent an email the next day. Scheduled a drive that evening and we end driving it home that night. They were such excellent sales people, cared about you and didn’t dissuade you one way or the other

Stopped in to see about lease deals on new Trucks. I had... - NewF150

Stopped in to see about lease deals on new Trucks. I had done some research up front and knew what to expect coming in. They had the perfect truck and surprised me with a fair deal up front! Smooth and painless buying process. Would recommend!

Had an excellent experience! - rleek1957

Had an excellent experience! No problems what do ever! Totally impressed! Thanks so much for the experience! Much appreciated!

They are really good at getting u in a car come down and - dereknibarger45

They are really good at getting u in a car come down and get you one

So helpful. - carlandgayle

So helpful. Went out of their way to teach this old timer how to use everything in our new Maverick PU. They were also willing to deal with us.

Unfortunately I hit a curb and ruined the tire. - 3holcomb

Unfortunately I hit a curb and ruined the tire. Brown’s quickly accessed the situation, determined I needed a new tire since a chunk was taken out of my tire and got one ordered for me. Thank you for the great service! Jayce and Ron to the rescue!

Worst service department ever. - Mgpclean

Worst service department ever. My F150 was going nuts shifting up and down while the dash was flashing everything. A couple years earlier the service manager talked me into an additive for brakes, steering, transmission and rear end that had repair warranty. Witham service told me I needed a transmission rebuild, brake rebuild and steering sector rebuild. At least they gave me a loaner because it was in the shop for 4 weeks. When they called to say it was ready and had been road tested I went to pick it up. The additive company only covered 1/3 of what was earlier promised because Witham had incorrectly made out the application. First drive off the lot got me 3 blocks before it did exactly the same thing. Went back and they claimed the trans kit must have been faulty. Will rebuild. 2 more weeks in shop and the call came telling me, by the way we had to replace the computer chip too. $6,000 out of pocket but it ran. Took it to another mechanic for an oil change 1 week later. When I picked it up he told me 1 bolt had fallen out a brake caliper and the rest were loose. Also the pads had been changed without replacing the rotors just flipping them over. He also noted no one had touched the steering that was claimed to be repaired. Of course Witham denied wrongdoing and refused to go back to the additive company.

I was initially apprehensive about buying a vehicle from - JohnP

I was initially apprehensive about buying a vehicle from a dealership four hours away, but the team at Jim Baier Ford made the entire process incredibly smooth and stress-free. I worked with Kip in sales and Mike, the manager, who both did a fantastic job structuring the deal to align perfectly with my specific preferences. Because we were able to coordinate and set up all the paperwork ahead of time, including my trade-in, the actual pickup day was seamless. When it came time for the paperwork, Monica, the finance manager, was wonderful. She walked through all the documentation clearly, making sure everything made sense, and got the deal finalized quickly with absolutely zero surprises. Everyone I interacted with at Jim Baier Ford was professional, courteous, and genuinely willing to help. I am incredibly glad I made the trip and highly recommend working with this great staff!

Great service from purchase of the vehicle to the service - krhgohawks

Great service from purchase of the vehicle to the service department. We appreciate all aspects of our experiences at West Bend Ford.

Great dealership, great people! - mrjdorp

Great dealership, great people! Family business, passed down a couple of generations. Everyone was so polite & personable. No hassling, no haggling. Very fair & courteous. I had the pleasure to meet the patriarch & his wife in person. Don't be surprised if the great grandmother offers you a milkshake while you're signing paperwork!

This is the only dealership I would take my car to. - Happy Customer

A warning light came on (Service Engine Soon) and they pinpointed the problem and it hasn't been on since then. I also was able to get my car serviced at the same time.

Was able to trade in old vehicle and drive the new within - Steve

Was able to trade in old vehicle and drive the new within the same day. Overall great customer service and very nice people. Would definitely recommend to everyone!

I never heard from them following my inquiry through... - Dggrindel

I never heard from them following my inquiry through cars.com.. And car I was interested in still listed.

Poor communication, attention to detail, - Unsatisfied!

One of many examples! Went for a test drive with service manager, he verified the complaint on the truck, scheduled follow-up appointment to get it fixed on Friday. Called Friday evening to check status on my truck sorry we never got to look at it the appointment was at 9:30 AM! Been dealing with this dealership for six months trying to get my truck fixed!

Great dealershipp, very friendly. - BL

Great dealershipp, very friendly. They say they are fast, simple, friendly and fair and they are.

The staff was friendly and professional. - Chad Olson

The staff was friendly and professional. They worked with me to insure that I was aware of all the features of the vehicle and finalizing the purchase process, so that I could drive home with my first new pickup in twenty three years!

Bought used 2020 Explorer. Salesman told me it was Ford... - tripled

Bought used 2020 Explorer. Salesman told me it was Ford Exec driven, and Roling had all the service records. CARFAX said purchased at auction. Aside from the multiple AC and other issues, would never have bought it had I known it came from auction. Their attitude suggests "Tough Luck, Mr. Drenner" Service Dept, on the other hand is excellent.

Outstanding Deal and all promises kept. - Bigbird61

My first time at the dealership was great. They had the truck i wanted at a good fair price. the couple of issues i had with the truck were taken care of as promised. I found that to be unusual in itself. The owner as well as Dewey the salesman could not have been more helpful. I would recommend this dealership over any other of the larger ones. At Ron Alpin Ford I didn't feel like i was being held captive trying to get my keys back so I could leave. You know what I'm talking about. The high pressure salesman trying to wear you down so you give up and say yes I'll take it. From start to finish it was a refreshing experience. I am a customer for life.

Would NEVER attempt to buy a vehicle from them again - Cody S.

I was trying to buy an F-150 from this dealership, but, in the end, I am still searching for a pickup. I called this dealer and spoke with a salesman about a pickup listed for sale online. He sent me pictures, told me about the pickup, and everything else I wanted to know. We agreed on a price and were making plans to meet so I could pickup the F-150. He told me he would have to see if someone would help him meet me, otherwise I'd have to drive the whole way (I live in western Kansas), but I never heard back. After a day, I called the dealership and he answered. (I should add, when I called back, it was a Saturday just before noon when the salesman was leaving, so I'm really not sure if he ever intended to call back) I asked about him finding someone, and he said he was waiting to hear back but there was something else. Even though I had made a deal with him the previous afternoon, another salesman, that wasn't working that day, sold the pickup that night at a bar, then delivered the pickup the following morning, the day I called back. Before calling, I still believed I had bought the pickup, making plans to meet, calling my bank and insurance, etc. When he told me this, he didn't sound concerned at all. He didn't offer to make things right or help me find another vehicle. He pretty much told me that, while the pickup was actually sold to me, someone else sold it to someone else and to have a good one. This happened on a Friday into Saturday, so Monday we called and talked to the store manager, as the sales manager was the salesman I had been dealing with. They also were no help, telling us that this happens sometimes, thats how it goes, and didn't offer to help either. When we commented on that seemed like a bad mentality for a dealership to do business, the manager hung up the phone. In the end, I would definitely NOT recommend them and will be taking my vehicle purchases elsewhere. While it seemed things were going to work out great at first, it was a nice pickup at a good price, the way I was treated as things fell apart make me wish I could rate them lower than one star.