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Oil change, tires rotated, wiper blades and alignment.... - Rodbob
Oil change, tires rotated, wiper blades and alignment. Fast, done while I waited.
Oil change, tires rotated, wiper blades and alignment. Fast, done while I waited.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Everyone made the process to easy! Trey was wonderful to... - rachelblink
Everyone made the process to easy! Trey was wonderful to work with. He wasn't pushy and he listened to what I wanted. The process went much smoother and quicker than I expected! I would definitely do business here again
Master Certified Sales Consultant
Very impressed with dealership, friendly people and easy... - stevee
Very impressed with dealership, friendly people and easy to work with. Knowledge people and worked well with out time constraints.
Friendly staff and service at this hometown dealer. Nice... - Bbobttur73
Friendly staff and service at this hometown dealer. Nice building and location.
Everything went great from calling for appointment to... - c51012
Everything went great from calling for appointment to getting there and got truck right in and did the oil change done and told me about things i may need in the future. Everything was great !
I have purchased several new cars over the years from... - f.c
I have purchased several new cars over the years from other dealerships and its always time consuming and frustrating. Not with these folks, in and out in less than 90 minutes and there was no high pressure sales tactics in the finance office. The salesman Sean Baker was knowledgeable about the truck I came in to look at, he was personable and friendly.
This is a wonderful place to shop for vehicles! Sherry... - Brandon
This is a wonderful place to shop for vehicles! Sherry was kind and patient in helping me get my new vehicle. Seth went above and beyond to help me get better financing compared to my local bank! And Sean is just a stallion of a salesman with a great attitude and brings a feeling of ease to the car buying process. I would definitely recommend going out of your way to shop here!
Great experience buying my new Jeep. The salesman was not... - Craig Hansen
Great experience buying my new Jeep. The salesman was not pushy, no added fees, and great communication and overall a great experience.
I always dread buying a car. This dealership was "real."... - Schulte.kathy
I always dread buying a car. This dealership was "real." honest, kind and very fast about the whole process. I left feeling like I mattered as a person not sure a car buyer. Great group of people, as I don't recall all the names, Darean Witt was my sales rep, he was very good, prompt, and funny. I will always start looking for my next Ford with this dealership. Angeline in the finance department was very prompt, she made the document signing experience easy and comfortable.
The dealership is really conveniently located near... - Tyler H.
The dealership is really conveniently located near downtown Dubuque and has nice facilities with a great selection of vehicles. Brandon went above and beyond, he was so friendly and easy to work with. He made the whole process incredibly easy, it was well worth the drive from Chicago. highly recommend working with Brandon!
Lynch took three days to offer $10k for my recently... - Msmith1984
Lynch took three days to offer $10k for my recently deceased mother’s immaculate 2005 Mustang GT with 17k miles. It was like pulling teeth to get an offer even though mom serviced this car at their facility. Van Horn offered $15,500 after three minutes on the phone with me.
Rick Miller was our Salesman tonight. He was very... - Joni
Rick Miller was our Salesman tonight. He was very amicable and honest with us. The truck we bought was ready to take home in about 2hrs. Thank you Rick and Staff for having evening hrs.
Dealer refused to look at my truck to see if the bracket... - jedge
Dealer refused to look at my truck to see if the bracket is cracked that has an active recall for it. I understand they don't have the parts but not even sure if my truck is impacted. Luckily another dealer that I didn't purchase the truck from is willing to step up and take a look. Sad for the amount of money I spent on a F450 to be treated this way. Will not be back.
This was an on line purchase. Everything went very well,... - maasaj
This was an on line purchase. Everything went very well, It is without a doubt the easiest car purchase I have ever made. I am pleased to have worked with John Cooper who helped with all questions I had.
I had my 2013 Ford Edge to Sioux city Ford on Wednesday... - dwightludwigs
I had my 2013 Ford Edge to Sioux city Ford on Wednesday nite . I called Sioux City Ford Thursday morning , talked to Brandon he said he would get the SUV in to check what was wrong . He called me back later , told me it my vacuum assist brake pod . He said he had to order part . It would be in Friday . So I knew that it would Monday until they could work on it . So I called Monday at 8:30 to talk to Seth , he was at his desk so I had to leave message to call me back . I waited until 9:30 for a call back , so I called Seth said it was in the shop working on it . I waited until 12:20 so I called again but no Seth again he was out to lunch , so again I left a message with a guy that answered the phone , he said he would tell him I called . Finally at 3:30 I get a call from Seth said my SUV was done . So When I pick it up they tried to charge me $900.00 dollars . Cause they received bad parts three times , and I get shop labor charged for . If I knew they would charge me that much I would have done the work my self . I figured around $400:00 . But $900.00 .I could put a down payment on a new vehicle instead . But no more I will go to LeMars or Akron or Billion Auto . Maybe even Tires Tires Tires .
Awesome sales guy. Took the time to talk with us and show... - Rachel
Awesome sales guy. Took the time to talk with us and show us all the various Explorer models without pressure or games. Working out a deal after choosing was likewise painless and free from the normal "I have to take this to my manager" nonsense and we talked in total cost not payments and term lengths. Paperwork and Financing were a breeze. Care after the sale is second to none.
Was on vacation and had truck issues, went to this... - Peanuts36
Was on vacation and had truck issues, went to this dealership on a Friday late afternoon. They got me in first thing Sat. morning and had me back on the road in about 4 hours. The service was top notch and shuttle driver was fantastic. Would recommend this place to my best friend. thank you so much.
Do not buy from these people. I bought a brand new 2019... - Ceckajoseph
Do not buy from these people. I bought a brand new 2019 Ford Mustang off the showroom floor just to find out it has had the hardware in the front clip replaced and the hood repainted after 3000 miles the paint started to fad. They will not stand behind what they sell now I had to pay out of my own pocket to have the hood fixed.
We were passing through Iowa from New Jersey in our new... - anthonydesantis197
We were passing through Iowa from New Jersey in our new Thor outlaw RV on a F53 Ford chassis, we had a check engine light on and the engine was misfiring. I called a few Ford dealerships in the area that couldn’t help us. Most don’t work on RVs. I called Stivers Ford and Ace in their service department could not have been more helpful, he fit us in their busy schedule and repaired our RV while we waited and got us back on the road quickly.
Horrible experience! Not one promise has been kept.... - Jruther23
Horrible experience! Not one promise has been kept. Absolutely will not EVER buy again from them!! Bought truck over a week ago and have only drove it 4 days, been back in their service department since then. Don't have the time or the words to describe how disappointed I was/am with them. The worst part is that they know and admitted to their broken promise(s) and basically just said "sorry"! Again, will not be a returning customer and will let anyone and everyone know how I was dealt with. Would give zero star rating, but not an option.
Awful experience! We were upfront that we weren’t... - JLM
Awful experience! We were upfront that we weren’t purchasing soon when we asked to do a more extensive test drive. Never answered calls. Was always put last in getting back to us. Took days to get a hold of. Given the run around to just find out they wanted to run our credit when they knew we weren’t purchasing soon nor did they have the vehicle we wanted.
GET IT IN WRITING. I listed my truck for sale online and... - jordan.moser82
GET IT IN WRITING. I listed my truck for sale online and Granger contacted me and asked to meet up with one of their salesmen because they were interested in buying my truck. They made an offer that was less than I was comfortable with and when we couldn't make a deal, they told me that if I changed my mind in the next couple of days, the offer would be waiting for me. I called them back less than 2 hours later to accept the offer and they said they were no longer interested in my truck. Horrible way to do business!!
Called the dealership on 9/18 to see if a vehicle was... - Jk_weiss
Called the dealership on 9/18 to see if a vehicle was still available for sale to look at on Saturday 9/19 as we had a 3 hour drive ahead if us. Kevin, the sales rep asked his boss and assured me it would be available the next morning and detailed by 11 am. We were 2 hours into our drive when Kevin called hoping we hadn’t left yet as the vehicle was not going to be available. Apparently the sales manager had been driving it herself and decided to drive her pickup to work, while the vehicle we were very interested in was driven by her husband to work which was sitting at a casino parking lot. He said it would be available on Monday to see. They had not contacted the sales manager to let her know we were coming to look at the vehicle. I believe it is very poor business to offer vehicles for sale and let spouses drive them to sit in a parking lot. Can’t make sales sitting in a parking lot at a casino. Won’t do business with this dealership even though this was the vehicle we’d been looking for.
Mr Lemon was very nice and professional. I would ask to... - Susansteffey1
Mr Lemon was very nice and professional. I would ask to deal with him again. I thank him for his help and contacting me right away when I reached out to him.
Would NEVER attempt to buy a vehicle from them again - Cody S.
I was trying to buy an F-150 from this dealership, but, in the end, I am still searching for a pickup. I called this dealer and spoke with a salesman about a pickup listed for sale online. He sent me pictures, told me about the pickup, and everything else I wanted to know. We agreed on a price and were making plans to meet so I could pickup the F-150. He told me he would have to see if someone would help him meet me, otherwise I'd have to drive the whole way (I live in western Kansas), but I never heard back. After a day, I called the dealership and he answered. (I should add, when I called back, it was a Saturday just before noon when the salesman was leaving, so I'm really not sure if he ever intended to call back) I asked about him finding someone, and he said he was waiting to hear back but there was something else. Even though I had made a deal with him the previous afternoon, another salesman, that wasn't working that day, sold the pickup that night at a bar, then delivered the pickup the following morning, the day I called back. Before calling, I still believed I had bought the pickup, making plans to meet, calling my bank and insurance, etc. When he told me this, he didn't sound concerned at all. He didn't offer to make things right or help me find another vehicle. He pretty much told me that, while the pickup was actually sold to me, someone else sold it to someone else and to have a good one. This happened on a Friday into Saturday, so Monday we called and talked to the store manager, as the sales manager was the salesman I had been dealing with. They also were no help, telling us that this happens sometimes, thats how it goes, and didn't offer to help either. When we commented on that seemed like a bad mentality for a dealership to do business, the manager hung up the phone.
In the end, I would definitely NOT recommend them and will be taking my vehicle purchases elsewhere. While it seemed things were going to work out great at first, it was a nice pickup at a good price, the way I was treated as things fell apart make me wish I could rate them lower than one star.
Jennifer that answered our many phone questions was so... - Dan & Sally
Jennifer that answered our many phone questions was so helpful. She had Mike all lined up and he greeted us as soon as we pulled into the lot. He got us thro the transaction smoothly and quickly. Mike even mailed our little case of pills back - after we forgot them and left in the old truck. Everyone was friendly and helpful the entire time.
Overpriced trucks in fair to poor condition. Bald tires,... - Fleetguy475
Overpriced trucks in fair to poor condition. Bald tires, low fluids and broken lights. MSRP new
Birdnow motor is the best everyone is so friendly. Had... - Janie Draker Randall
Birdnow motor is the best everyone is so friendly. Had my oil changed in n out before I could finish my coffee.THANK YOU Brad Kleepe.
McMullen Ford- Council Bluffs