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I don’t remember who checked me in but everything went so... - Cindytennisgirl
I don’t remember who checked me in but everything went so well and he was very pleasant . I was very impressed how organized the procedure went.
Top Reviewed Specialists At This Dealership
We had an awesome experience at Gates Honda where we... - carol_40351
We had an awesome experience at Gates Honda where we purchased a Pilot. Dom was very professional and knowledgeable in talking with us. We’d rate him a 10. Thanks Dom
Great service the shop manager greeted me minutes after... - dwaynetyler
Great service the shop manager greeted me minutes after entering in the shop lobby. He asked me have I been helped? I told him no sir and he immediately called on one of his employees and told him to help me and he did.
This is my second New Honda purchase. We were fortunate... - Sherry.kinmon
This is my second New Honda purchase. We were fortunate enough to have Mary Page, help us with the first purchase and ask for her when we went back. She is very professional yet very down to earth. Worked to get us exactly what we wanted within the price range we wanted. Very happy with the vehicle only having it a day. Looking forward to be able to get out on the road with it!! Everyone we dealt with at the dealership was nice, professional. Felt safe as there was someone going around wiping things down constantly. Once again accolades to Mary Page, for her diligent help in making us happy. And accolades to Don Jacobs Honda!
I have had very good experience dealing with Neil Huffman... - Randy
I have had very good experience dealing with Neil Huffman Honda, my daughter was looking for a good SUV, they didn’t have one on the lot in Frankfort at the time but they went to Indiana to pick up a 2008 Nissan Pathfinder, the next day we went to check it out and we were very impressed she has had it over a year now, with no problems. It’s very reliable . I went back to look for a car for my Gray she was interested in a Chevrolet Cruz she saw online, the salesman went up to the Chevy dealer and brought it down. After he got it there he was very honest about the car and told me it was not a car that she needed, I was never pressured to buy anything and that’s the kind of dealer I want to deal with. This was done before all of COVID mess
Just would like to personally thank Dylan Sebastianand... - ernie4357
Just would like to personally thank Dylan Sebastian
and the outstanding service Department , for
servicing my Ridgeline, so I could
continue on my vacation.
Mt. Washington, KY
Best service I have ever had. - lucy.juett
I am so impressed with the service I received at Gary Force Honda. And I can't say enough about my consultant, Yolanda Sublett. She is professional and personal and goes above and beyond to make the customer happy.
Hey just traded in my car for a new Ridgeline! Ted H was... - Rico
Hey just traded in my car for a new Ridgeline! Ted H was extremely knowledgeable, helpful and made my time there very smooth. He let me take the vehicle home to show my wife. He was there way past closing hours, without complaint. Most of the staff were pretty nice. One thing happened during my experience I wasn’t a fan of. The vehicle I bought was a demo. This meant the vehicle was kind of dirty inside, which I was not worried about, because i assumed they would detail it and make it look brand new...well I told them before they started the detail not to clean the bed of the truck, due to all my belongings from car being in there. So they did not touch the bed, nor did they clean the center console inside, under the seats or the rear seats. They cleaned the exterior and little bit of the front. Like xxx. Was not happy about that. Other then that everything else is pretty great!
Thanks Ted H. @ Hardin County Honda
Bought an '06 Tundra which the salesperson said had no... - dobro6206
Bought an '06 Tundra which the salesperson said had no frame rust, 2 months later I find out the frame had been covered with undercoating to hide the fact the frame was ready to break apart. Even though it was "inspected" by their service department. Avoid this lot at all costs!
After calling and talking to the sales mgr, I drove 2... - kw
After calling and talking to the sales mgr, I drove 2 hrs. to buy a used GMC. The vehicle was dirty with bug splatters all over it and 2,000 more miles than advertised.I did not see the sales mgr. he sent someone else to talk to us.They did not want to sell the GMC because their price was about $4,000 more than another one with more features. They would not listen to any offers that I wanted to make. They can keep all the vehicles as far as I am conserned.They were very rude to us so we left.
Tim Short Honda sold us a car with frame damage - JayC03
We recently had our Chevrolet Colorado that we purchased from Tim Short Honda in the shop to get the suspension checked. As soon as they put it on the rack the mechanic called me to come back and look at it. The frame had so much rust damage that the leaf spring had fallen out. The mechanic advised I drive it home and nowhere else because it was very dangerous to drive like this. There is no way the frame got in this condition in the 10 months we had it, it was sold to us this way from Tim Short Honda and as far as I know it's illegal to sell a vehicle with frame damage without giving written notice of the damage. Needless to say we weren't given written notice.
I called Tim Short Honda the day after they uncovered the damage and explained the situation to the sales manager and asked if there was anything he could do. He said that's the thing with used vehicles, you bought it as is, etc. I said yes but selling one with frame damage is a different matter because it's illegal if you don't give written notice of the damage, he responded "With us having prior knowledge." He said he didn't think he could do anything for me so I said Okay and hung up.
Got a message from the salesman 10 minutes later asking if we'd be willing to trade it in on another truck, I asked what he could give me on a trade in, he said he would see what they could do and I haven't heard from them since.
So right now I have a vehicle that Tim Short Honda sold me that could possibly kill me but I still owe 6,600 dollars on it. Now I understand if it was a motor or a transmission that needed to be replaced, that's life and there is a solution to those problems but frame damage around the suspension is another issue completely.
So were stuck in a point whether we should take legal action or pursue some other avenue.
Hard working sales team got me into a new car I was... - Rcurtis1986
Hard working sales team got me into a new car I was after. Excellent customer service and follow up. Highly recommend Bill Cole for your car shopping needs.
Highly recommended - Robin
Awesome experience! Tod Bertram was our salesman and I would recommend him if anyone is needing to buy a new or used car. Tod went above and beyond to put us in the car and payment we wanted. Satisfied customer 😃
we've had our accord for two years, it has 41xxx miles on... - mudd86
we've had our accord for two years, it has 41xxx miles on it. my wife has it seviced regularly. today was the first time i went with her. someone from service brought the air cleaner in and asked if we wanted it changed. the filter was in terrible shape so i asked my wife if it had ever been replaced but she didnt know. i went out in the service department and asked and they told me no. i also asked if it had been checked before and he told me it is checked at every service. i told him i didnt think that filter got that dirty since the last service his reply was "well i dont know what to tell you". according to the owners manual the air cleaner should be replaced every 15xxx miles.
we take our car to honda to keep it in the best possible shape thinking honda service would take care of our needs.
obviously, we have been making a mistake!! i guess i should check it over, wonder what else has been overlooked!!
I took my Honda Civic in for an oil change and tire... - freelady
I took my Honda Civic in for an oil change and tire rotation. The service manager suggest I have the 25K mile service. My car has a 36K mile bumper to bumper warranty. The bill was $385.00. I was shocked. The less than 2 year old Civic had it's transmission fluid changed, brake fluid changed, a radiator flush and refill, brake inspection etc. These items were above and beyond the recommended maintenance on the Honda website and manual. My complaint was Herb Pistole, service manager, not disclosing this would be so expensive and not covered by my warranty. The quality of work was ok but excessive maintenance done. I tried to contact the dealership owner Mr. Sim Fryson. He had his assistant call me after I address a complain letter to him personal and confidential. I asked why Mr. Fryson would not call me personally, I was told he is a busy man. A less than 2 year old car should not be causing me stress. It has been over a week and the dealer has made no effort to correct this situation. I called two other local dealers. The price for 25K maintenance should be $89 to $119. I did contact Honda, the Kentucky Atty. General but have not yet received any response.