Fast, Friendly and Efficient - Phyllis
Ryan was EXCELLENT. He had all the facts I asked for when I inquired about buying or leasing a new Honda CRV. When I arrived for my appointment, he had a car for me to look at and drive and helped me with my choice to lease. I was going out of town over the weekend and he let me drive the new CRV to finish my shopping and to show my husband. Then when we decided to lease, he had all the paperwork ready that evening and I drove the car out of town the next day. He was very accommodating, friendly and efficient. I am so pleased.
Top Reviewed Specialists At This Dealership
Highly recommended - Robin
Awesome experience! Tod Bertram was our salesman and I would recommend him if anyone is needing to buy a new or used car. Tod went above and beyond to put us in the car and payment we wanted. Satisfied customer 😃
Windsheild repair - Alr1307
I had to get my windshield repaired from a rock hitting it, it only took it like a day to get there. Was done super fast! Best place to get any work done :)
Great - Reynolds 2828
Nikki Bartley went above and beyond her duties to make sure we were satisfied. We couldn’t be more pleased with our purchase and our experience with Tim Short
Make sure you have no HAIL damage before dealing on a car. - honestrater
After a couple of nights rest, and time to consider everything about this dealership, I had to change my review from recommend, to not-recommend this dealership.
I did purchase a2018 Honda Civic LX from Jeff Wyler Dixie Honda.
1. It is not good to learn after completing a deal and agreeing upon a final price that the car suffered hail damage recently and needed to be repaired. That’s right, after making the deal I’m told that they saw 3 spots on my new car caused by hail damage that needed to be fixed before they delivered it to me. Granted, they had a crew available on site to do just that, but I certainly would have not paid the price I paid knowing about the damage before starting the deal. I would have gone elsewhere or negotiated a much better deal. Unfortunately for me, I was worn out from shopping the past few days and should have left the dealership at that point. I didn’t since I had spent a considerable amount of time getting to this point and was in a state of shock!
8-30-2018 UPDATE: The HAIL DAMAGE became apparent after the first good wash. I hate owning a vehicle with damage to the paint job, you can never get it to match. Now I'll have to sell this one and buy something else that really is NEW! I also discovered that when you remove the cheap coating that the Dealership put on the car, after polishing it for hours, the dirt underneath can be removed! I couldn't get the side view mirrors looking clean until after I removed all of the sealer/wax they had wiped over the dirt! AMAZING!!!
2. Dealer Prep: It may have been rinsed off but to say it was washed and detailed before my pick-up is a bit of an exaggeration.
a. The vehicle was not completely clean unless smudges on the exterior and a film on the interior windshield and smudges/lint on the seat are indicative of a clean vehicle.
b. Remnants of the window sticker and residue remained in the passenger side door sill, some glue remains and will be there forever as it was pushed downward out of reach. The glass and interior trim would have to be removed to actually remove all of the remnants of glue and paper.
c. There is residue from the sealant/protectant wiped on the parts that it was not to be applied to, such as the tail lights. This stuff doesn’t just wipe off and looks like slime or snot has been wiped on that part of the car! I’m glad that I didn’t pay for that to be done! This wasn't visible until after the car had been cleaned.(somewhat)
d. The bottom driver seat cushion had a piece of glue/residue balled up and pushed into the material. This came back with the detailer, or, was left when the hail damage was “repaired”, as it wasn’t there when I test drove the car. I picked the gooey piece out and tried with a damp cloth to remove the spot-no, it’s there now in the material! Good look for my first day of ownership of a brand new car!
e. Why does the interior have a film over the seats making them look dingy? I can only imagine that it’s due to the protectant that I was told had been applied before I bought the car. It may protect them somehow but now they don’t look new. (based upon the stain in the driver seat that didn’t wipe up, it’s not protecting anything as of day 1)
3. Can you imagine driving about 3 miles to your home after picking up your new car and then bring your wife out to see it and discover that both rear splash guards were not actually installed! Yes, they were started to be installed, but apparently since the tires have to be removed to do it with a long screwdriver, nobody took the time to finish the job. I just used an angle screwdriver and tightened them up in about 10 minutes and properly secured them with the push-pin retainer without removing the wheel. How those parts made it through a test drive and then home without falling off is beyond me. There were less than 2 threads screwed in on each screw and the push-pin retainer was not attached at all, on either side of the car!
I called David about the splash guards, he offered a tank of gas for my trouble.
Other than all that I’ve mentioned, I like the car.
I would like to address the next issue with my visit to the dealership.
4. HONDA PARTS: I always buy parts for my newest car and this was going to be no exception. My intent was to order the auto-dim rearview mirror, the fog light kit, and if possible, a painted rear spoiler to add to the looks of the car. I walked over to the parts department and rang the bell since there was nobody nearby. I waited around 1-2 minutes when another customer with a service tech walked into the area, rang the bell again but also shouted back at the parts person. The parts guy showed up almost immediately and although I had been waiting, I was automatically assumed to be behind the other customer! Nothing was said, no nod of acknowledgement, just rudeness in my opinion. I hope that the battery for the key FOB was worth it to your business; I bought those exact parts and several others on Saturday, elsewhere!
Service Department: Based upon the prep, installation of the mud guards, and other details about my new Honda, I don’t believe I can put my faith into people that can’t stay focused enough to install a simple set of splash guards, let alone something more difficult actually requiring technical skills. It’s a matter of trust!
The hail damage diminished not only the value of my new car, but also the pleasure of owning a new car due to the manner in which it was handled. I question the ethics involved as any damage should have been acknowledged prior to beginning any negotiations. I’m not even sure that a car can be sold as NEW, if it has suffered damages. It may in fact be something that requires further investigation as to the legality of making repairs to new vehicles without indicating it on the paperwork or disclosing it before making a deal. This is the only new vehicle of the many that I have purchased, which leaves me with too many issues for the money paid. My last car was a Mini, the one before a Mercedes SLK, and a Mitsubishi Outlander Sport, and many many years ago a Ford Pinto that had fewer issues on the day I picked it up from the dealership. I’m not used to such lack of attention to detail.
Based upon these issues, I am unable to recommend this dealership and caution you to be extra diligent in your search for a vehicle. They really do just want your money!
In regards to your July 31st comments: That offer was made to me after I spent money on accessories for that specific car, including an item that had to be painted before installation. That can't magically be undone. I'm not throwing away 1,000.00 worth of accessories, as I probably wouldn't even go buy a Honda if I returned this one, after this ordeal. I can get used to the car, I agreed to buy it at this price but didn't say I wouldn't complain.
Also, you stated that you offered to let me return the vehicle. According to my paperwork that you provided during the sale, returning a car is not free. I'm sure that the dealership would have charged me for the stains on the seats, the hail damages, and the need for it to be completely detailed, 1 minute after I owned the vehicle!
I feel you were obligated to make me aware of the hail damages before negotiating a final price, since you knew it needed repairs before delivery.
For the record: I did not have any idea about the hail damage to this car and had not been shown at any time the places where damages were noted, while making the deal to purchase the car for 21,000.00 out the door! Anyone saying something different is wrong, to put it nicely! To this date, no one has ever shown me where hail damage was done to the vehicle. I've found a few on my own!
Shocked Mom! - Blessed Mom
I came to Jeff Wyler in Florence because of my son's relationship with David Wyler, on my arrival I was met by Shawn McGreevey waiting outside for me. Embarrassed pulling up in my 2002 Toyota Camry, loud because the muffler just went out and it has 209,000 miles on it, although it was clean, it was ready for car heaven!
My son pulled up later asking to see the car he called about, Shawn had it ready, a beautiful top of the line, Honda Accord, in my color, champagne frost and fully loaded! After test driving, and getting in and out, I asked to see the CRV because of knee problems.
The CRV was the perfect vehicle for me! Now deciding the right color was a nightmare, I bet Shawn brought at least 6 CRV’s up for me to review, I know his patience was growing thin, but he hung in there! After 5 hours, going crazy back and forth, I took the Accord (yes the original car shown
to us) home with me to test drive. When I got home, I realized it was not for me, my husband and I drove right back to Florence to get the CRV. I though Shawn was going to faint, but graciously got the CRV ready for us to take home for another test drive.
Next morning, my son arrive & still undecided over color, we spent another hour with Shawn, I know we were driving him crazy. But finally decided on the ONE! The beautiful Lunar Silver Metallic with Black interior with all the bells and whistles! Wow, ready for the road, but now all the finance
had to be worked out (really hate this part). We had Shawn figuring out all kinds of payment plans, after agreeing on a plan, my son leaves me to do all the paperwork. Now I’m almost 70 and very smart but I wanted my son to stick around because I have never brought a new car ever!
While Shawn was asking me all the pertinent questions, he ask me to call my insurance agent to tell them about the car, then he said never mind he would, because he has to give the vin number & lien information. Then he said with a smile, your son has bought you the CRV, you have no monthly payments!
Well let me tell you,the water works (flood) came, Shawn came across the desk and asked me if it was ok to hold me for a minute. Heck it was imperative! I feel so amazingly blessed and thankful for my amazing family!
Thank you Shawn for your great service and your deep compassion for your customers! It was truly a pleasure doing business with you.
Thanks you too, David Barnhart for making signing all the paperwork a little easier.
Great service clean car - Jeff1288
When to look at a car had a great talk with salesman he work hard a finally got me in a new ride my first time owning a new car
Best car-buying experience ever!! - ShadiaC
I’d love to give a huge shoutout to Matthew Slusher and the entire gang at Gates Honda! They were extremely helpful in helping me purchase a brand new Honda HR-V. After a nightmare experience at another dealership, Matthew and the Gates Honda staff eased my worries and doubts with their helpfulness, knowledge, compassion, and genuinely honest demeanor through the whole process. I highly recommend going to see Matthew or anyone at the Gates Family Dealerships. You won’t be disappointed!
Wouldn’t go anywhere else for service - Odysseygranny
This service department is fantastic. It means so much to me that I have a service dept that I know I can trust to be honest about the service my Odyssey requires and then expertly complete the work needed. I understand that they have a new service manager named Kris, and from my experiences there in the past few months, he is doing a fabulous job!!
Vehicle rental - Vette City Kid
Rented a Honda Odeyssy van for vacation
Our service advisor Yolonda always goes above and beyond in addressing our needs and her personality makes it such a positive experience.I would highly recommend them and will be doing business with them again in the future
Great!!! - Silvercreek
Great vehicle, a lot better than the 2016 cr v we had. Brian was very friendly and knowledgeable of the CR V. Would definitely trade with again. .
we've had our accord for two years, it has 41xxx miles on... - mudd86
we've had our accord for two years, it has 41xxx miles on it. my wife has it seviced regularly. today was the first time i went with her. someone from service brought the air cleaner in and asked if we wanted it changed. the filter was in terrible shape so i asked my wife if it had ever been replaced but she didnt know. i went out in the service department and asked and they told me no. i also asked if it had been checked before and he told me it is checked at every service. i told him i didnt think that filter got that dirty since the last service his reply was "well i dont know what to tell you". according to the owners manual the air cleaner should be replaced every 15xxx miles.
we take our car to honda to keep it in the best possible shape thinking honda service would take care of our needs.
obviously, we have been making a mistake!! i guess i should check it over, wonder what else has been overlooked!!
Great experience - David
I bought a used certified 12 accord
Everything was easy and no pressure from sales
If you need anything contact
I took my Honda Civic in for an oil change and tire... - freelady
I took my Honda Civic in for an oil change and tire rotation. The service manager suggest I have the 25K mile service. My car has a 36K mile bumper to bumper warranty. The bill was $385.00. I was shocked. The less than 2 year old Civic had it's transmission fluid changed, brake fluid changed, a radiator flush and refill, brake inspection etc. These items were above and beyond the recommended maintenance on the Honda website and manual. My complaint was Herb Pistole, service manager, not disclosing this would be so expensive and not covered by my warranty. The quality of work was ok but excessive maintenance done. I tried to contact the dealership owner Mr. Sim Fryson. He had his assistant call me after I address a complain letter to him personal and confidential. I asked why Mr. Fryson would not call me personally, I was told he is a busy man. A less than 2 year old car should not be causing me stress. It has been over a week and the dealer has made no effort to correct this situation. I called two other local dealers. The price for 25K maintenance should be $89 to $119. I did contact Honda, the Kentucky Atty. General but have not yet received any response.
Sales & Leasing Consultant
Sales and Leasing Consultant
Delivery Specialist Manager
Senior Sales /Leasing Connsultant