Purchased a 2018 CRV - Jilljo
Very friendly and helpful staff. Had a great car buying experience! Ray made sure we picked out the right car for our family and we didn't feel pressured. Holly did a great job showing us all of the tech on the car and how to use it!
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
Highly recommended - Robin
Awesome experience! Tod Bertram was our salesman and I would recommend him if anyone is needing to buy a new or used car. Tod went above and beyond to put us in the car and payment we wanted. Satisfied customer 😃
Linda Handy - Linda1963
Positive experience. Fast and friendly service. The service department has always been very friendly and have taken the time to talk to me about my vehicle.
Great buying experience - Trish
I had an quick & easy, no hassle experience at Tim Short Honda. I picked my car out late Tuesday evening and picked my car up after work on Wednesday. Vanessa was my salesperson and she made the experience fun - not stressful.
Amazing negotiation and buying experience - Travislc
Herman and Ismael worked well to give us the best buying experience. We drove across the county to get the best service. Ismael and Herman went above and beyond our expectations to make us feel welcome and give us a great deal on our purchase. We are very pleased with our experience.
Interest rate gerrymandering/Good sales/rude mgmt/? techs - LeeAnn
Great sales experience but no follow through. We bought an older but low mileage BMW and one week later replaced the transmission. Continued having problems and eventually took it to the BMW dealer. Both AAMCO and BMW questioned the used car certification process at Jeff Wyler Honda, telling us that any qualified technician would have spotted the leaks. The Sr mgmt we were referred to basically told us to take a hike although in a much smoother manner. He insisted that the techs had examined everything and certified the car, therefore it was our problem. He didn't even try to make a good will gesture of an extra 3-6 months of oil changes added to our maintenance contract. I guess sales are all that matters to this organization. Oh, and when I called back to cancel the maintenance contract (since they couldn't do any of the needed work, they said), the Finance officer said I had to come into sign the form to remove it. I lost it at that point and he retracted that and emailed it to me. Like bringing a very unhappy customer anywhere near that dealership is a good idea? BTW, another smaller dealer that we have had experience with in the past, with integrity, helped us get out of that lemon. Less than one month. Run away from Jeff Wyler, folks!
Just looked a bit further. I was alerted that some dealerships take the interest percentage rate up by a bit to pad their own coffers. Interestingly, my rate FELL 2% when I traded in Wyler's lemon for a Toyota at Midwest Auto Store. BTW, we have EXCELLENT credit. Just another black mark on Jeff Wyler Honda. Never doing business there again!
Worst experience with a dealership I ever had - Aoshi55
They had a car posted online that I was wanting to purchase. The salesman said it was being serviced and cleaned. Would be ready by end of day. Then end of day comes, I ask about it again, he says it is taking longer than expected. Was supposed to call me next day and didn't. I asked if something happened to the car to damage it, and the salesman said no. So I called back, and again was given an excuse that it isn't ready but would be Friday. I took off work Friday to go check out car and was told it still wasn't ready. Spoke with manager and he said that he told salesman it would be monday night or Tuesday because they were having to repair car from where someone hit it with a cart. But he would give me a discount and I could come in on Tuesday and they would hold it for me. So again I took off work to go get vehicle just to find out that car still wasn't there. So I drove there twice for no reason because the workers gave me bad information. The next day I received an email from the manager saying that he sees where I had inquired about a car a week ago and was wondering what he could do to help earn my business. So I replied to his email explain all of this to him and how he and his salesman have been stringing me along for a vehicle I was wanting and keep lying to me about things. He still has not responded to my email. Overall this has been some of the worst customer service I have had with a dealership.
GREAT Experience - Vehicle Purchase - CStivers
Great car buying experience. Robert Roundtree, Don, Will and GM Chuck made my new vehicle purchase so easy, fast, hassle free and FAIR! Great dealership!!!
Poor service department... Not worth the cost you pay for de - Ben
Please check what they say and what service they actually do. I took my Honda civic for an oil change and a/c check. The inspection said the fluids were OK, but when I checked, the coolant and other fluids were very low. Hard to trust when basic fluid top off are not done while the report has a green check mark. Please ask for an printed estimate on a honda letter head before agreeing to start work. They dont give an estimate. They typed something on plain paper after I insisted many times. They charged $120 for diagnostic and filled freon for a total of $200 in 10 mins. I wondered how quick that was. So I stopped at two other auto care places in bowling green KY. Napa auto care is only $29 for ac diagnostic and they said we won't do the a/c work on a cold day like this with temps were around 32 deg. I called Firestone and they said they won't do a/c work when its cold and asked me to bring my car on a day around 80 deg. I'm not sure why Gary Force bowling green would do a/c job on a cold day and charge me $200? It seems they don't care about the work than the money they make. I'm wondering if the techs know what they are doing. The only reason I went there was because of the Honda dealer name to it and I got into a raquet. Stay away from their service dept unless you have a lot of money and time to waste.
Swindlers - Ryan Jackson
My mother bought a brand new 2014 Honda Accord off the lot and before 40,xxx miles her warranty was up and the new fancy push start ignition "went out." Don Jacobs then acts as if this is normal and proceeds to charge her $750 for it to be replaced LOL. This is called planned obsolescence. Mechanical parts that are designed to go bad after a certain amount of time, so that the customer will bring the vehicle in to have replaced and waste precious time and money. Secondly the vehicle is garage kept and has now formed a water leak on the sun roof track which has stained to headliner now. All this has happened with the vehicle under 50,000 miles. Don Jacobs then explains that it will be over a thousand dollars to have it repaired. LOL! These people are lying swindlers that care about nothing other than making money off their customers. Or better yet, gullible peasants that think they are getting a good car. We are nothing but peasants in their eyes. Honda and don jacobs should be ashamed of themselves and everyone needs to absolutely stay away from this so called "business." My 97 gmc sierra truck has 324,xxx miles on it and guess what? The ignition went out right after 300,xxx miles was achieved. They remind me of modern liberals...Brain dead, greedy pieces of filth who have no concern or moral obligation to help fellow humans. Shame, shame. Shame on all of you. We will NEVER EVER do business with you again. EVER. HOPEFULLY ALL THE PEOPLE OF LEXINGTON WILL SEE THIS REVIEW. YOU HAVE BEEN WARNED. PLEASE STAY AWAY FROM THESE THEIVES/SWINDLERS/PIECES OF TRASH. Of course I'm talking about Rick Jones, Jeff Smith, Paul Settles,Chris Risalvato, Bryan Wytiaz, and whoever their boss is. Theses people know they are ripping people off and deserve to be called out. Shame on all of you. #Makedealershipsaccountableagain
we've had our accord for two years, it has 41xxx miles on... - mudd86
we've had our accord for two years, it has 41xxx miles on it. my wife has it seviced regularly. today was the first time i went with her. someone from service brought the air cleaner in and asked if we wanted it changed. the filter was in terrible shape so i asked my wife if it had ever been replaced but she didnt know. i went out in the service department and asked and they told me no. i also asked if it had been checked before and he told me it is checked at every service. i told him i didnt think that filter got that dirty since the last service his reply was "well i dont know what to tell you". according to the owners manual the air cleaner should be replaced every 15xxx miles.
we take our car to honda to keep it in the best possible shape thinking honda service would take care of our needs.
obviously, we have been making a mistake!! i guess i should check it over, wonder what else has been overlooked!!
Great experience - David
I bought a used certified 12 accord
Everything was easy and no pressure from sales
If you need anything contact
I took my Honda Civic in for an oil change and tire... - freelady
I took my Honda Civic in for an oil change and tire rotation. The service manager suggest I have the 25K mile service. My car has a 36K mile bumper to bumper warranty. The bill was $385.00. I was shocked. The less than 2 year old Civic had it's transmission fluid changed, brake fluid changed, a radiator flush and refill, brake inspection etc. These items were above and beyond the recommended maintenance on the Honda website and manual. My complaint was Herb Pistole, service manager, not disclosing this would be so expensive and not covered by my warranty. The quality of work was ok but excessive maintenance done. I tried to contact the dealership owner Mr. Sim Fryson. He had his assistant call me after I address a complain letter to him personal and confidential. I asked why Mr. Fryson would not call me personally, I was told he is a busy man. A less than 2 year old car should not be causing me stress. It has been over a week and the dealer has made no effort to correct this situation. I called two other local dealers. The price for 25K maintenance should be $89 to $119. I did contact Honda, the Kentucky Atty. General but have not yet received any response.
I typically do not like car dealers so I was leary about... - joesmith240346
I typically do not like car dealers so I was leary about visiting one. Brandon was very patient and kind. He showed me how to work everything in the car. He explained what it meant to be a certified a Honda and was not pushy at all. James has the NADA value on all the cars and then he has them marked below that on everyone!!! Jeff explained all my financial paperwork to me so that I could understand it. There was no hidden fees or anything! I was in and out in about an hour and a half. The service manager Andy even spoke to me even though I wasn't there for service. There was no pressure to buy but I felt so comfortable with the employees I dealt with I figured why make another trip. All three employees I spoke to and the owner called me within a couple of days after just to say thank you again. I will definitely go there for my next vehicle and I will even go to their service department. I guess not all dealerships are bad after all. This has changed my mind about dealerships, well this one anyway. Thank you again to the team at Sisk Auto Mall for an outstanding job well done.
Senior Sales /Leasing Connsultant