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Dorottya was so helpful and knowledgeable. She was... - Nborsch
Dorottya was so helpful and knowledgeable. She was patient and showed me all of the awesome features with my new car. She is amazing! Thanks!
Top Reviewed Specialists At This Dealership
Delivery Specialist Manager
If you go to Gates Honda ask for Matt Slusher.Very... - venita1
If you go to Gates Honda ask for Matt Slusher.Very knowledgeable he had the car we wanted to try out waiting at door .Great salesman !
Highly recommended - Robin
Awesome experience! Tod Bertram was our salesman and I would recommend him if anyone is needing to buy a new or used car. Tod went above and beyond to put us in the car and payment we wanted. Satisfied customer 😃
Surprisingly pleased! - The Mom
Trey was very informed, polite, and helpful. They bent over backwards to work out a deal with us. Took car to our own mechanic for review. Quick responses on internet inquiries. Appreciated honesty. Very fair pricing. Loved 5 month warranty on a used car.
Looked for 2016 Honda Accord on internet - James lewis and ferol
Shawn at Wyler gave me info on 2016 Honda Accord. Found to be just what I was looking for. Great service and help from him. I would highly reckamend his service to any one
Very pleased with their Service Dept. They worked to get... - 317gail
Very pleased with their Service Dept. They worked to get my car in to be fixed and answered all my questions each time my car was brought in.
Tried to over sell me - Billcoleisbuns
They tried to sell me a ‘17 civic si sedan for $28k after tags title and fees. Mind you I was 19 years old at the time and the car books for around $24k. It had just came out the same month I bought it but the one I wanted was the test drive model and had over 100 miles on it. Went to don Jacobs Honda in Lexington because they sold it to me for $22.5k with 3 miles on it. They also tried to screw my dad with telling him the sticker price was more than it was so the deal seemed better.
Car Repair - TRitchey
Bobby was great to work with. My vehicle was fixed in reasonable time and Bobby kept me informed of the process. He was always pleasant to speak with and never made me feel like a bother by asking so many questions
What an awesome experience!A clean and friendly... - Jmckay76
What an awesome experience!
A clean and friendly environment!
The customer service was wonderful and the salesman was extremely friendly and courteous! We are overwhelmed with our experience with Don Jacob Honda !!
Great Service - terrypd913
First time there and the service was excellent. Will recommend this dealer to other Honda owners. Very Impressed. Will definitely go back when service is needed on our cars.
Outstanding Service - FG
I was having an intermittent problem with the Bluetooth on my 2018 Honda Ridgeline. Josh Butler went well beyond the call of duty to make sure the problem was repaired correctly and quickly. I was treated like family.
MS Traffic Safety
Tim Short Honda sold us a car with frame damage - JayC03
We recently had our Chevrolet Colorado that we purchased from Tim Short Honda in the shop to get the suspension checked. As soon as they put it on the rack the mechanic called me to come back and look at it. The frame had so much rust damage that the leaf spring had fallen out. The mechanic advised I drive it home and nowhere else because it was very dangerous to drive like this. There is no way the frame got in this condition in the 10 months we had it, it was sold to us this way from Tim Short Honda and as far as I know it's illegal to sell a vehicle with frame damage without giving written notice of the damage. Needless to say we weren't given written notice.
I called Tim Short Honda the day after they uncovered the damage and explained the situation to the sales manager and asked if there was anything he could do. He said that's the thing with used vehicles, you bought it as is, etc. I said yes but selling one with frame damage is a different matter because it's illegal if you don't give written notice of the damage, he responded "With us having prior knowledge." He said he didn't think he could do anything for me so I said Okay and hung up.
Got a message from the salesman 10 minutes later asking if we'd be willing to trade it in on another truck, I asked what he could give me on a trade in, he said he would see what they could do and I haven't heard from them since.
So right now I have a vehicle that Tim Short Honda sold me that could possibly kill me but I still owe 6,600 dollars on it. Now I understand if it was a motor or a transmission that needed to be replaced, that's life and there is a solution to those problems but frame damage around the suspension is another issue completely.
So were stuck in a point whether we should take legal action or pursue some other avenue.
we've had our accord for two years, it has 41xxx miles on... - mudd86
we've had our accord for two years, it has 41xxx miles on it. my wife has it seviced regularly. today was the first time i went with her. someone from service brought the air cleaner in and asked if we wanted it changed. the filter was in terrible shape so i asked my wife if it had ever been replaced but she didnt know. i went out in the service department and asked and they told me no. i also asked if it had been checked before and he told me it is checked at every service. i told him i didnt think that filter got that dirty since the last service his reply was "well i dont know what to tell you". according to the owners manual the air cleaner should be replaced every 15xxx miles.
we take our car to honda to keep it in the best possible shape thinking honda service would take care of our needs.
obviously, we have been making a mistake!! i guess i should check it over, wonder what else has been overlooked!!
I took my Honda Civic in for an oil change and tire... - freelady
I took my Honda Civic in for an oil change and tire rotation. The service manager suggest I have the 25K mile service. My car has a 36K mile bumper to bumper warranty. The bill was $385.00. I was shocked. The less than 2 year old Civic had it's transmission fluid changed, brake fluid changed, a radiator flush and refill, brake inspection etc. These items were above and beyond the recommended maintenance on the Honda website and manual. My complaint was Herb Pistole, service manager, not disclosing this would be so expensive and not covered by my warranty. The quality of work was ok but excessive maintenance done. I tried to contact the dealership owner Mr. Sim Fryson. He had his assistant call me after I address a complain letter to him personal and confidential. I asked why Mr. Fryson would not call me personally, I was told he is a busy man. A less than 2 year old car should not be causing me stress. It has been over a week and the dealer has made no effort to correct this situation. I called two other local dealers. The price for 25K maintenance should be $89 to $119. I did contact Honda, the Kentucky Atty. General but have not yet received any response.
Director of Variable Operations
Senior Sales Consultant