Another Great Experience - CM3472

This is the second vehicle I’ve purchased from Honda World and can report another excellent experience. I initially came to see a vehicle that wasn’t at this location. Chris listened to what I was looking for and bent over backwards to show us several vehicles (including one that had just come in and wasn’t even on the lot yet). We bought it the next day and couldn’t be happier with the purchase. The entire process was incredibly smooth without even a hint of pressure. We are very grateful for the service we’ve always received here and will definitely be back.

Highly recommended - Robin

Awesome experience! Tod Bertram was our salesman and I would recommend him if anyone is needing to buy a new or used car. Tod went above and beyond to put us in the car and payment we wanted. Satisfied customer 😃

Great - Reynolds 2828

Nikki Bartley went above and beyond her duties to make sure we were satisfied. We couldn’t be more pleased with our purchase and our experience with Tim Short

Maintenence - Maggie

I have been going to Bill Cole for maintenence for 9 yrs. everyone is always courteous. Yesterday when I was there for a oil change, the man that checked me out could care less if I could find a discount on my app. I always have a discount with a coupon in the mail or on my phone. He didn’t bother to help. Oil change cost much more than previous. Other than yesterday I’ve had no complaints.

Unprofessional Service Advisor George Frazier - ConnBake

Tried to have my 2016 CR-V looked at due to idling/sound issue, George stated there was nothing they could do unless I was able to replica the problem right then and there before dropping the car off. I've never been treated so unprofessional after buying a brand new car from a dealer. I bought a new car from Sam Swope and their service center never treated me in this manner. I wasted my time and a friend's time to drive all the way there at 7AM to have my car looked at and George Frazier wouldn't take the time to even have someone look at my car......Isn't this a "SERVICE CENTER"??!! I wasn't asking him to tell me what the problem was while I was sitting in my car at that moment. Wouldn't common courtesy (especially since I had an APPOINTMENT) have been to say "Just leave your car with us and we'll take a look at it to see if we can figure it out?? Due to this unfortunate situation, I will NOT buy another vehicle from Jeff Wyler and he can thank his SERVICE ADVISOR - GEORGE FRAZIER.

Shocked Mom! - Blessed Mom

I came to Jeff Wyler in Florence because of my son's relationship with David Wyler, on my arrival I was met by Shawn McGreevey waiting outside for me. Embarrassed pulling up in my 2002 Toyota Camry, loud because the muffler just went out and it has 209,000 miles on it, although it was clean, it was ready for car heaven! My son pulled up later asking to see the car he called about, Shawn had it ready, a beautiful top of the line, Honda Accord, in my color, champagne frost and fully loaded! After test driving, and getting in and out, I asked to see the CRV because of knee problems. The CRV was the perfect vehicle for me! Now deciding the right color was a nightmare, I bet Shawn brought at least 6 CRV’s up for me to review, I know his patience was growing thin, but he hung in there! After 5 hours, going crazy back and forth, I took the Accord (yes the original car shown to us) home with me to test drive. When I got home, I realized it was not for me, my husband and I drove right back to Florence to get the CRV. I though Shawn was going to faint, but graciously got the CRV ready for us to take home for another test drive. Next morning, my son arrive & still undecided over color, we spent another hour with Shawn, I know we were driving him crazy. But finally decided on the ONE! The beautiful Lunar Silver Metallic with Black interior with all the bells and whistles! Wow, ready for the road, but now all the finance had to be worked out (really hate this part). We had Shawn figuring out all kinds of payment plans, after agreeing on a plan, my son leaves me to do all the paperwork. Now I’m almost 70 and very smart but I wanted my son to stick around because I have never brought a new car ever! While Shawn was asking me all the pertinent questions, he ask me to call my insurance agent to tell them about the car, then he said never mind he would, because he has to give the vin number & lien information. Then he said with a smile, your son has bought you the CRV, you have no monthly payments! Well let me tell you,the water works (flood) came, Shawn came across the desk and asked me if it was ok to hold me for a minute. Heck it was imperative! I feel so amazingly blessed and thankful for my amazing family! Thank you Shawn for your great service and your deep compassion for your customers! It was truly a pleasure doing business with you. Thanks you too, David Barnhart for making signing all the paperwork a little easier. Carol Holthaus

Great service! - Newt303

Felisha was fantastic! Had a flat tire and she was VERY helpful through the process. She made it PAINLESS!!! Would highly recommend seeing her with any issue you may have :)

Best car-buying experience ever!! - ShadiaC

I’d love to give a huge shoutout to Matthew Slusher and the entire gang at Gates Honda! They were extremely helpful in helping me purchase a brand new Honda HR-V. After a nightmare experience at another dealership, Matthew and the Gates Honda staff eased my worries and doubts with their helpfulness, knowledge, compassion, and genuinely honest demeanor through the whole process. I highly recommend going to see Matthew or anyone at the Gates Family Dealerships. You won’t be disappointed!

Easy experience in purchasing car. - johnjohn559

Will greeted me as I walked up to the dealership. I knew which model of car I wanted to look at and he took me for a test drive in it. Didn't once try and upsell me to a more expensive model which I appreciated. He was easy to work with and we made a deal that I think both of us were happy with. Very nice guy. I can't recall the name of the manager I worked with to solidify the financing and sign the paperwork but he was organized and knew his stuff.

Outstanding service manager Kyle, is always on top of what i - Ron Keeton

Always great service Kyle the best on top of what is going on if you have a problem he takes care of itThank you Ron Keeton

Dishonest and irresponsible - Medic1969

Don Jacobs refuses to fix the airbags on my Honda Element, despite the fact that Honda admits there's a problem with their airbags. I have been twice for the airbag recall. They have replaced some actuators, but the airbag light remains on. They claim it isn't covered under the recall. If Honda admits there's a problem with the airbags, why won't they fix my airbag? They want $130 diagnostic fee. DJH says it could be $250-$1500 to fix. This is absurd and dishonest.

we've had our accord for two years, it has 41xxx miles on... - mudd86

we've had our accord for two years, it has 41xxx miles on it. my wife has it seviced regularly. today was the first time i went with her. someone from service brought the air cleaner in and asked if we wanted it changed. the filter was in terrible shape so i asked my wife if it had ever been replaced but she didnt know. i went out in the service department and asked and they told me no. i also asked if it had been checked before and he told me it is checked at every service. i told him i didnt think that filter got that dirty since the last service his reply was "well i dont know what to tell you". according to the owners manual the air cleaner should be replaced every 15xxx miles. we take our car to honda to keep it in the best possible shape thinking honda service would take care of our needs. obviously, we have been making a mistake!! i guess i should check it over, wonder what else has been overlooked!!

Great experience - David

I bought a used certified 12 accord Everything was easy and no pressure from sales If you need anything contact Trey Poddam U.S.M.C. VET

I took my Honda Civic in for an oil change and tire... - freelady

I took my Honda Civic in for an oil change and tire rotation. The service manager suggest I have the 25K mile service. My car has a 36K mile bumper to bumper warranty. The bill was $385.00. I was shocked. The less than 2 year old Civic had it's transmission fluid changed, brake fluid changed, a radiator flush and refill, brake inspection etc. These items were above and beyond the recommended maintenance on the Honda website and manual. My complaint was Herb Pistole, service manager, not disclosing this would be so expensive and not covered by my warranty. The quality of work was ok but excessive maintenance done. I tried to contact the dealership owner Mr. Sim Fryson. He had his assistant call me after I address a complain letter to him personal and confidential. I asked why Mr. Fryson would not call me personally, I was told he is a busy man. A less than 2 year old car should not be causing me stress. It has been over a week and the dealer has made no effort to correct this situation. I called two other local dealers. The price for 25K maintenance should be $89 to $119. I did contact Honda, the Kentucky Atty. General but have not yet received any response.