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They made everything about my service easy. Dustin saw... - Drew Hawley
They made everything about my service easy. Dustin saw me waiting for a ride to my office and offered to give me a ride. Adrian was so nice giving me a ride back to the service department. And Dan checked my vehicle in quickly and had me on my way.
Absolutely amazing place to get excellent mechanics and... - Monarchforgiven
Absolutely amazing place to get excellent mechanics and tires rotated Bill Ritchie is extremely caring that my Lincoln runs very well I’m so happy to know how much Bill does to help this Grama take care of my beautiful car thank you kindly .. Diana Keyer
Excellent service, done in a very timely manner. They... - Larry Roberts
Excellent service, done in a very timely manner. They take care of my automobiles, and keep them on the road for me. In these times it is hard to find honest people, like David Parker.
Just bought a ficus from Nathan Hall at tri county ford... - Ann
Just bought a ficus from Nathan Hall at tri county ford on Saturday! Awesome experience and super quick! We will go back soon. He did a great job!!
I was very pleased recently when I took my Ford Edge in... - merrilldc61
I was very pleased recently when I took my Ford Edge in for an oil change and tire rotation. Great service performed in a timely manner.
The service team at Allstate Ford Trucks goes all out to... - aj5863
The service team at Allstate Ford Trucks goes all out to get it right the first time . And as always the repairs were done very quickly .
Took my vehicle in on Monday afternoon for a noise in the... - trotterlmg
Took my vehicle in on Monday afternoon for a noise in the dash. Was told
that it would take a couple days by the service writer Tony. When I checked back on Friday, I was told that they have not looked at the vehicle. The service manager told me it would be two or three weeks before they could get to the vehicle. Why would the service department mislead a customer? This is not my only vehicle I have purchased from this dealership. Very disappointed.
Got the oil changed in my car yesterday. Good, quick... - Ginniemckenzie
Got the oil changed in my car yesterday. Good, quick service; young man even got me in a day sooner than planned. Appreciate it!!! Thanks Matt
The works and battery replacement - Lisa
Quick Lane at Glenn Ford took care of my needs promptly. I came in with a car that wouldn't start and had to be jumped and left with a car that purred like a kitten! The staff was very professional, listened to my description of the problem, fixed it, and sent me on my way in a reasonable amount of time. Great job, excellent service!
Great Service - Joe G
We recently bought a used Lincoln from another dealership and brought it to Oxmoor Ford & Lincoln to get a code for the door lock system. I asked about a repair for the driver's lumbar system and our service representative, Marlene Goffinet, checked and found it would be fixed at no cost under warranty. While we waited for the code and a check on the lumbar system Marlene would keep us informed about progress on the car. When the car was ready, it was brought to the waiting area washed. While we bought the car elsewhere, Marlene made us feel like valued customers. I dread going to dealers for repairs, but thanks to Marlene, our experience with Oxmoor Ford and Lincoln was very pleasant. I would not hesitate to take my car in for service there.
Great Customer Service - Emmy
Cody was great and the repairs on my car were great! Cody worked well with my insurance agent. I would go back to Alton Blakley Collision Center just because of Cody.
I was there yesterday. My car problems started 2 weeks... - stevenpark2211
I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!
Please read below about our experience at Palmetto Ford,... - kev1dwi2mar3
Please read below about our experience at Palmetto Ford, Charleston, SC.When we got home we took our Ford Edge to BF Evans who repaired the car in one day and loaned us a car to drive. They did not insist on a Diagnostic. The cost was far, far less than Palmetto. Buy your Ford at BF Evans for the SERVICE if nothing else!
We were out-of-state volunteers at Edisto State Park. We had a problem with the door latch on our 2011 Ford Edge. Took it to Palmetto Ford, Charleston, SC on October 7. First they made me sign a paper saying I would pay $125 to run diagnostics on it. I told them the problem so a diagnostic was not necessary. Met a man in waiting room from Charleston who said they did not make him pay the $125 on his 2009 Ford F150. Gary Ferguson came in later told me the car needed a door latch. I had already told him that. He said it would cost $400-$500 to repair it. Gary insisted that we pay the $125. When we checked out AR the cashier charged us $150. I was busy talking to Gary, who said he had ordered the latch and that he would call me the next morning about when to bring it in because it would be here the next day. The part was in the warehouse. Called him the next day about 11 since he had not called me. Told me he could not get the part. I explained to him that since he could not get the part & that the other guy from Charleston was not charged a diagnostic fee so he should refund my money. After a long discussion he said he MIGHT be able to refund half of the $125. I told him I was charged $150. He seemed surprised! Later I called my home dealership, BF Evans in Livermore, Ky to see what they charged for a diagnostic. He said usually it was ONLY $69 & we should have received a copy of the diagnostic. I called Gary Ferguson again & requested a copy of the diagnostic report be e-mailed or mailed to me. All the information is in Ford's system as he told us he found it.
Service is terrible - Fordman
I wish I could rate this place lower then I did. I took my car in and it sat for hours. I came back and they said they drove it and gave me a list of parts it needed. I went to my car to look because I hadn't had a call. The car was in the same spot with not one mile put on it. I went back in talked to the service manager who called me a liar. He said they don't do business like that and if I didn't like the service there to leave the property. I have never been treated so badly in my entire life. I'll never be back and I'll make sure people know what happened. The service manager isn't fit to sweep the lot he's a complete joke
warranty work - f250
I am writing this letter to express that as a Ford customer I am very upset about 2 major locations and the work that they have so called completed on my 2005 Ford F250 Harley Davidson VIN#1FTSW21P65EC24124. The location of Gary Yeomans Ford 1420 N Tomoka farms rd Daytona Beach Florida 32124 and Bob Swope Ford in1307 North Dixie Ave Elizabethtown KY 42701.In regards to being "Ford Tough". I have been a loyal ford guy for 26 years. I originally took my truck to have it head gaskets fixed at Gary Yeomans Ford which is an authorized Dealer in November 25 2016 and I went back to the dealer on 12/2016 and explained that I was leaking fluids and they was going to charge me again to tighten up clamps etc until I contacted the General Manager and he took care of it at no charge and said that they just did that work and it is not on me.A little later I went back to Gary Yeomans Ford and explained that I was still leaking .They said it was the water bottle and I paid $ 314.86 . I relocated back to Kentucky and it continued to leak.So I took the truck to Bob Swope Ford in Elizabethtown Kentucky. Where I was told by their mechanic that the motor does not have an intake gasket and that it was the water pump.I had to explain to a CERTIFIED MECHANIC what the intake gasket looked like and where it was located and that the water pump and radiator was NEW.It was the circle one that is located in the front of the motor. He refused to listen to me until a co-worker explained to him that I knew what I was talking about. So I ended up leaving the truck there to have it fixed under warranty.Bob Swope called me and said that they will have their master diesel mechanic look at it to ensure that it is fixed correctly because the gasket had been pinched from where Gary Yeoman ford did the original work.And that they would do a pressure test etc.
I was then called and told that it was fixed under a warranty claim and that it was ready for pick up.I drove the truck on vacation 1600 miles to find that the truck was not fixed and it was still leaking fluid and that there was blow back from the tank.So when I returned I took it back to Bob Swope Ford and explained that it was still leaking.So they said it was the tank and replaced it under a warranty claim.Diane (service writer)had a technician drive it home over night and told me that the truck would be ready on 7/21/2018.When I arrived I was told that there is a different issue.and that they would have another mechanic look at it on 7/23/2018.I was called in the morning of 7/23/2018 by Diane and she stated it could be a head gasket which is under warranty or a cracked head and if it was a cracked head that i would be responsible for $3300 on labor plus material.Neither dealer had the heads tested before performing the job.
I do not have that kind of money lying around to pay again for something that should have been fixed right the first time.I have already spent over $5800 for a AUTHORIZED FORD DEALER to fix my truck correctly.I am being told from Gary Yeoman Ford Dan Hickey that the issues that I am having is covered 100% by the warranty of parts and labor and then from Steve Couch at Bob Swope ford that they will not use the warranty because Gary Yeoman installed the parts wrong. I am a consumer . It is not my responsibility nor did I do the work myself.I paid a certified dealer to do what needed to be done and should not have to suffer the consequences because they did not do it correctly.I have the contract which states parts and labor and Steve couch states that Gary Yeoman Ford did not install it correctly so that they do not have to honor the contract. That being said it is not my fault that a certified Ford Dealer did not do the work properly.Dan Hickey spoke with Steve and he said that he would honor the warranty in the beginning on 8/22/2018. AND IN THE END STEVE REFUSED TO HONOR THE WARRANTY AND BE A MAN OF HIS WORD.
I PUT MY FAITH AND LOYALTY INTO FORD AND MY HARD EARNED MONEY, For me to take it too 2 Authorized Ford Dealers and to pay for their certifications and experience and my truck is still not fixed is a major issue.These dealers have redone my motor 2 times under warranty and it is still not fixed.
I ask as a loyal customer that Ford Motor Company step in and fix these issues on my truck at no cost to me as soon as possible.I am a single dad of 3 children that works hard for my family and I can not continue to pay for something that should have been corrected the first time it was redone and paid for.Since the dealers failed to test the heads originally and has been inside the motor 4 times on warranty issues it should not be passed onto the customer for their negligence.I have taken my truck back to these authorized dealers 7 times to address the issue that I have paid for from the beginning. Now I am being told that it is a 50/50 chance that if it is a head gasket it would be covered under warranty or if it was a cracked head which I would be responsible for since they failed to do their part and was paid to fix at both authorized dealers.Why didn't the certified dealers check all of this as they where paid to do.After the heads where tested they needed to be milled. IT WAS NOT A CRACKED HEAD AND SHOULD BE COVERED ON THE WARRANTY WHICH DIANE STATED IT WOULD BE.
At this point I am past understanding and patience. I loose money every time I have to take off work to take my truck back to a dealer to have it fixed correctly which it is not happened yet.The so called certified mechanics are worried about the bottom line and not the customer.If my truck was fixed correctly the first time I would not be dealing with it at this time. I have included copies of the invoices on which I have paid for a service by FORD and copies of the warranty paper work that something had to be redone AGAIN.
These certified dealers represent Ford Motor Company on sales and their labor.
On 9/21/2018 I received a call that my vehicle was ready for pick up and that my balance owed was $3723.00. Upon picking up my vehicle I asked to speak with the Owner of Bob Swope Ford (Carl Swope)and was told he is aware of the situation and he would not do anything about the issue at hand. After I paid the bill in full against my better judgement my vehicle was pulled up to the garage and immediately seen that the check engine light was on. So I went back in to Diane and showed her and was told to leave the vehicle with them once again. They have had my truck since 8/22/2018 and apparently do not take measures to COMPLETELY FIX WHAT I HAVE PAID FOR from the beginning.The fact that they have fixed the vehicle and used the warranty the first time they had serviced my vehicle and now they refuse to honor the warranty when they had to fix it correctly and charge me over $3700.00 is completely unethical and shallow.
This is nothing against any salesmen or mechanics that... - jbjohnson88
This is nothing against any salesmen or mechanics that are employees here but here’s my review. 2018 Ford Fusion bought brand new (not from here thank god) but this is the closest ford dealer to my home. So car was bought brand new October 18, 2018 and it currently has roughly 27,530 miles on it meaning it’s still covered under the 3yr/36k mile bumper to bumper warranty. So the AC when moving down the road works great and flawless, if stopped and sitting still I have to keep pressing the accelerator pedal to keep the air cool or it turns warm and if I let it drop to an idle the car shakes like the engine has a misfire so I call up Bruce walters ford Lincoln Kia to get it scheduled in to be checked out. June 24th 2020 is my appointment car had 26,439 miles at the point. Take to dealer which I’m told up front if nothing is wrong I could be charged a $109 service fee. So after two hours waiting car is finished. They claim can’t find anything wrong with it so I have to pay the $109. I’m told if the problem persists bring it back and I’ll get like one free pass to get it checked out again. So the problem persists and two weeks later I call again to get an appointment where the lady KRISTEN gives me attitude like every other time I’ve ever had to deal with her says I can’t get in for a month. So I agree ok that’s fine get it scheduled I’ll just have to wait. I decide to call the next closest dealer which is Tim Short Ford in Hazard, KY and they get me scheduled in for today 7-14-2020 at 9 am so I go for a second opinion. Two hours there and they find an issue with the AC..the part has been ordered and I’m scheduled to go back on August 4, 2020 at 9am to get it installed and fixed. I get them to print me off a copy so I can take back to Bruce walters ford to show proof it wasn’t just a fathom of my imagination and to hopefully get my $109 back (which to me was the right thing to do). Nothing but rude uppity acting attitudes from the second I walk in the door from a lady behind the service desk that says wait till the service manager gets back from lunch at 12:30...fine by me I wait. He comes back I get a response if they’ll have to talk with a head manager but doubt I’m getting a refund because they couldn’t duplicate the issue with the car. You CANNOT duplicate a failing AC unit in a car inside a 65-70 air conditioned garage so duh you couldn’t get it to do it. I tried to tell the service manager this (which i feel it should be common sense) but instead I got the same well sorry we couldn’t get it to duplicate the issue, so this time I tell him about another anonymous employee I know there telling me all that was checked on the 24th was the Freon levels by hooking up the gauges to test that. So I tell him umm there’s more to an AC system than checking Freon levels..I mean apparently Tim Shorts mechanic knows this. But anyways yes I got heated and said a few curse words but was never combative or threatening anything or anyone but the cops were called on me and I was just told forget it they’re not helping me in anyway and the conversation was OVER. So yes corporate Ford has been acknowledged of the situation and a file with the Better Business Bureau has been filed as well. SO BEWARE TO ALL..I WILL NEVER LET A SINGLE TOE ON MY FOOT TOUCH A PIECE OF THIS PROPERTY AGAIN IN MY LIFE..AND IF YOUVE TOOK THE TIME TO READ THIS BOOK I WOULD ADVISE GOING ELSEWHERE AS I WILL NOW BE DRIVING OVER AN HOUR FOR ALL SERVICE DONE ON MY CAR TO MUCH NICER AND POLITE STAFF✌🏻
Henry Galluser was extremely polite and professional. Oil... - Michael
Henry Galluser was extremely polite and professional. Oil change and tire rotation was finished on time as promised. Definitely thinking about making my next purchase at this dealership!
My wife and I started driving on Thursday, 19 Nov 2020,... - steve
My wife and I started driving on Thursday, 19 Nov 2020, to visit our daughter in Maryland for Thanksgiving. We planned a stop in Bardstown because the Makers Mark barrel I sponsored as an Ambassador about ten years ago is ready and its time to get custom bottles from that batch! Well, the power steering on our 2006 Lincoln Town Car started to fail three hours from our hotel. I stopped for fuel, checked the power steering fluid, and there was a significant loss. I filled it up, we made it to Bardstown, but the power steering was growling and barely working. On the way to our hotel we saw the Conway Heaton Ford dealership just 1/2 mile down the road! What luck! We brought the car there at 0800, explained the situation, and they IMMEDIATELY started working on it.
They trobleshot the problem, went to get the parts, and had it fixed by 0930!! We made it to Makers Mark on time, and then hit the road to Maryland on schedule. Carl Childers was the great guy who helped us, and whoever the mechanic was, God Bless him too. I spent 33 years as active duty Air Force and I've been all over this nation in almost every state. In the hundreds of thousands of miles traveled we had the opportunity to use dozens of dealerships, and other mechanics, over the years. Today may be the best service department performance I've ever experienced. No exaggeration. Your service team changed our day from what could have been a disaster, to a blessing. Thanks!
Steve Cahanin, Col, USAF (Ret)
Making Things RIGHT!!!!! - Jay Woods
They identified the problem and had me ready in a day. This is after another verified Ford dealership said nothing was wrong with my vehicle.
Firmware upgrade - Elmer Fudd
Took my F250 6.7 in for software/firmware update ("10 minute process - max"). Personable service manager, but didn't appear too comfortable in his role. After 3 hours of waiting and no updates by SM as to progress, I asked for a status and I was finally told that the service tech blew up three computers trying to get the update installed and that I'd have to bring the vehicle back in three days (to give them time to acquire another computer). Next morning the batteries were completely dead "due to a setting the tech failed to return to default". Hunh....
DO NOT USE THESE GUYS. They're either incompetent, or don't care.
I have always had great service on my vehicles at... - brittanyrutter
I have always had great service on my vehicles at Henderson Ford. They are welcoming and do a great job. They also have a fun little play area and nice massage chairs for our kids.
Awesome - Chicago
On time, friendly got the job done in a timely manner they also have a great staff just like family, I'll go back!! Great place to get coffee
Poor communication with in staff had appt that didnt get... - Danaterry2
Poor communication with in staff had appt that didnt get wrote down was told 1 day to fix recall now its 2 days ford f-up