30 Maine Ford Service Centers

My service writer is Chris Gamage he is always very - BRENDAPHILBROOK

My service writer is Chris Gamage he is always very helpful when I need something done on my vehicle,Alan Walsh is the oil tech that did the work on my vehicle and Jesse Hallock is the service manager and is always pleasant and helpful when I have questions or needs service

Thank you for the great service and thanks so much for - Tonia Stanton

Thank you for the great service and thanks so much for putting air in my tires 🚗 I appreciate it so much.

Great customer service - Tracus

On June 19th, 2019, my wife and I were returning home to Pennsylvania from Bar Harbor when the windsheild wipers on our Winnebago RV stopped working. Because the chassis is built by Ford, we stopped at Casco Bay Ford to see if they good help us. Although we didn't have an appointment, one of their technicians, Brian, took almost an hour to determine what was wrong. Although they were unable to make a repair they did help us find out what was wrong and we were again on our way south. Their friendliness and helpfulness was outstanding. They were polite and there was no charge for their time. We can't thank them enough!! If it were possible, we would give them six out of five stars for a rating.

I've dealt with Wiscasset Ford for quite a few years. - Gogogettem

I've dealt with Wiscasset Ford for quite a few years. I've seen ownership change. Like any car dealership, they evolve. I originally knew Wiscasset Ford to be a grounded professional business which would do whatever it would take to earn your business and to make sure the customer walked away satisfied. I can honestly say that continues today. Thanks to Heidi and Matt in Service who I appreciate their professionalism and respect. Very sincerely, M. Gagnon

Outstanding service. - Kelly_oguinn2000

Outstanding service. They remember you as if you are family and not as a customer

Service is fast and they always work with you to make it - Timonste

Service is fast and they always work with you to make it easy. Like that they pick it up and drop it off if you need to..

I feel this team both sales and service goes above and - Mgsplane

I feel this team both sales and service goes above and beyond putting the client first. Overly satisfied since purchasing my new Bronco there in 2023.

It is a long story, but they did not look at our vehicle - tomesty

It is a long story, but they did not look at our vehicle for a week and a half. Then it was one thing after another. After telling the service department person (a male) that this was not acceptable way to do business he said he didn't like my "attitude"!! We had replaced the brakes in the vehicle at our garage and then come to find out it was the computer system that was screwing up the ABS. We finally got it back after TWO WEEKS and had to pay just over $2k, added on to the new brakes that did not need replacing. What took the cake is they told us they would refund the service IF we gave them a 5 star review. We were thinking this is kind of sketchy, but for $2k we reluctantly carried out our end of the bargain. What did we receive? Well first they said they would replace the keys that they had lost (yes, they lost the keys, along with my father's dog tags). Then when we came back saying that wasn't what we agreed upon they said they would call back the following Monday. Guess what? We did NOT hear from them. We called and left a message that Monday afternoon; have not heard a peep since and that was approximately 6 months ago. The person who was supposedly getting us a refund's name is Debbie.

I absolutely love Arundel Ford! - jmaloy

I absolutely love Arundel Ford! They always deliver on what they promise and they will call before doing anything you did not discuss first. They recommend what is the best for your vehicle has well as your wallet. I can't say enough about the team at AF. They are all amazing

Great people and great customer service they care about - JPF

Great people and great customer service they care about me and my car btw it was a recall thank you

We had car issues on October 8th around 2:30pm. - Moniquegallant

We had car issues on October 8th around 2:30pm. From New Brunswick Canada. They squeezed us in and fixed the issue. Car fixed by 4pm. Excellent customer service.

Chris Connor and Craig Dyer were awesome in the service - Beth M

Chris Connor and Craig Dyer were awesome in the service department. Chris scheduled my appointment with me via email cuz that's easier with my work schedule. And Craig was very welcoming when I showed up for my appointment. He even went above and beyond to call me as soon as it was done as I was waiting for my vehicle. Thank you very much!! Been coming here for years and there's definitely a reason why. Great service. (Even the friendly ladies in the office)

Excellent!! - Gregmat97

Great dealer to deal with and excellent people that take care of your needs. Service was great they helped a lot with the rental car and made sure that everything was up to par with it.

Disappointed after purchase....BUT THEN.....WONDERFUL!! - Leonard Martin

***UPDATE TO REVIEW***** 2-6-2020 So I figured it would only be fair to come back on and post an update to my first review. After I posted my first review I was contacted by Quirk Ford of Augusta. I first spoke with Rose Thompson. She was very sweet and understanding. She listed to my issues and concerns and took immediate action to get the ball rolling to get my concerns addressed. Again, our issues were not the norm. So I appreciate her not passing the ball/blame to someone else. She emailed the sales manager and cc'd me on the message. Scott Freeman called me as soon as he was available which was faster than I expected. He immediately "took ownership" of the problems, and took the needed steps to get our issues resolved. Might I say he has gone above and beyond what I expected considering our experience that led to this. At this point, I feel 100% happy and confident going forward. I think people just need to realize we are all human. Mistakes and accidents do happen. Sometimes the ball gets dropped. I think we all just need to be a little more understanding with each other. Perhaps the most important thing to do is to learn how to talk and listen. Don't be afraid to reach out to people if you feel wronged, or feel things were not done right. Chances are the person you are upset with, or the situation you are upset with. They or the person who can fix it or help has no idea. Scott had no idea of the issues we were dealing with, nor did Rose. Our sales guy did not even know, because I did not feel it was right to put the burden on him. But that was my mistake. At this point, I cannot say enough good things about Quirk of Augusta and the way they stepped up to resolve our issues and concerns. I hope this trend will continue if we ever experience further issues. Thank you! Leonard Martin ***Original Post*** When we leased the vehicle is was on a Saturday and they actually stayed past closing to make the deal happen. Everyone we dealt with was great. We loved our salesperson and the finance manager that worked with us to sign all of the paperwork. No complaints with staff. The complaint comes in from issues with things that were just not done that should have been done with a Brand new vehicle lease/purchase. We understand they had already stayed past closing to make the deal so we understand. But we made an appointment to come in and have things taken care of that should have been taken care of or and normally probably would have if it were not closing time and on a Saturday. My complaint is we made an appointment to have certain things done and at the time was told we could have a loaner vehicle. Well, we showed up on time for our appointment and 2+ hours later only part of the things we wanted/needed/should have been done was done. And no loaner so we had to sit there and wait which messed up our plans and other appointments we had made for the day. And to top it off, now we need to make another appointment to get things done that should have been done at the time of purchase/lease. Again, the staff was great to work with. I am sure they and their service is normally not like this. But for a first experience/impression after the sale/lease went so great. We are really disappointed. We also hope this is not a sign of things to come...... We shall see. I am still waiting to hear from someone on when and where we are supposed to bring the vehicle to have the rest of the things done that should have been taken care of at the time of lease. I hate writing reviews. I don't want to bash or put down any business, especially considering how nice everyone was. I sorta feel like the ball is being dropped here. Hopefully, someone will reach out to me through email or whatever soon.

We purchased our car from this dealership 3 years ago. - hhlyons

We purchased our car from this dealership 3 years ago. It was a previously owned vehicle. The salesperson was friendly and helpful, he made the sale process very easy.

Transmission - Dj

2013 focus with the transmission shutter. This is a continuous problem and is a Problem with all is these cars Now it's acting up again same problem Now because I'm 12 days out of warranty Ford will not honor these defective and well Established problem stay away from ford focus And fusion pure junk! These cars are complete Lemons and ford knows and refuses to buy it Back.. Varney ford has the worst customer service j have ever seen .

Not enough room here to say what is needed but regardless - CLowery

Not enough room here to say what is needed but regardless The Fleet I run had a truck sitting there for almost 11 months, was told and documented on our side the truck was getting a short block with heads and in the end, all that was done was a rocker arm and pipe reattached, over 10 months to do this job. Unacceptable in time wise, almost zero follow ups but maybe one or two calls. When parts were back ordered they did not call to tell, I had to call in to find that out. Per the paperwork there was no short block/heads in story or billed on paperwork for this that was told to us we were getting replaced and they were waiting on parts for months due to backorder from ford. The worst of this all is being lied too. I manage a fleet of over 600 Ford trucks ranging from 150's to 750's and worked at 3 ford dealers in my 26 years in automotive, heavy duty and have NEVER experienced this kind of customer service ever.