Good experience - TimSOBrien
The handoff is smooth, the new waiting area is pleasant, and the representative takes the time to review the work that was done and the cost.
Top Reviewed Service Specialists At This Dealership
Team Service Manager
Vehicle datail - Repoman1980
I had my 2011 Chevy Cruze detailed today at Rowe Ford in Westbrook for under $150.00 I met with a guy named Isaac Clark he said he could do his best getting it clean i picked it up and OMG it looked like a brand new car not a spec of dirt nor stains it also smelled so good he went way beyond what I expected I will for sure be referring him and Rowe to everyone and will return to him for all my cleaning needs thanks Isaac and Rowe
Assistant Service Manager/Parts
Collision Center Manager
Sales & Leasing Consultant
Fantastic - Pngarrow
Service was great and Don Hawley was very nice to deal with. We will be bringing vehicle back in future. Very great service and attention .
Assistant Service Manager
Professional - Ebpaul
What you get at Prime Mazda in Saco Maine is professional service, quality workmanship, and value price all in one package. Why would you go anywhere else? Even if you didn't buy your car here....my answer is you wouldn't... these guys are the best!
excelent sevice - tomrob
The Service Dept. was well informed and did an excellent job on servicing my Explorer. They were very knowledgeable and courteous. I had a very good experience with them. I have all my vehicles worked on there and always will.
Best place for service - jdd1989
My engine blew in my 2009 ford escape. Frank the service manager went out of his way to help me find a new and or used one. A used one was found and installed. He has been a huge help ever since he has been here at Key ford. I have been coming here for years as a kid since my dad buys his trucks here. We both have a great relationship with this place and the loyalty has been phenomenal.
I leased my 2017 Explorer through Butch, who was very pleas - ExplorerMan
I leased my 2017 Explorer XLT through Butch and he made what I thought was impossible, work. He was very helpful as was Tony,
Candi, in the Service department, is the person I have dealt with the most when taking my vehicle in. She has been extremely courteous and helpful. She really cares for her clients and has really treated me well.
Tony is also very approachable and the deal that I ended with I felt was more than fair.
Efficient oil change and tire rotation - cheryloakes50
Make a call, reserve your spot for an oil change/tire rotation. The waiting room has comfy chairs, you won't want to leave. Oh, they have free wifi-get your work done, check your email or find a good selection of reading material and even watch TV. The best.
Under preformed and mislead daughter - ernie.judson
Terrible experience w/ my daughters 2014 Escape, inv.# FOCS411289.
Having just relocated to Portland she brought the car in for a recall notice and oil change.
Car was delivered 5 days later than quoted, in addition they did not bleed the cooling system so it had to be brought back due to a service light and poor performance. But the reason I'm writing this negative review is the oil change.
Their work order clearly shows Full Syn oil however they used a blend in addition they overfill the oil putting in 5 qts instead of the 4.3 qts (all documented on their service report); when my daughter brought the car in for this they went out and pulled the dip stick and showed her it was to the proper fill level; HOWEVER when I pulled the dip stick later it was clearly was overfilled. (ie: they fudged the level before they showed her)
They under performed and went out of their way not to be fair to her.
Any positive reviews below must be all fake!
Great service at no charge for small things - JJ9549
Although I did not buy my car here, I have all regular service and inspections done here. While they are sometimes pricey, the quality of the work is excellent. Moreover, they have never charged me for coming in to get my tires checked and even in the lead-up to a major storm yesterday also checked my fluids for free. So if you're a regular customer, you get treated very well.
Service Issue - Bill
I have my 2013 F150 serviced at Casco Bay Ford in September. They noted that my front brakes needed to be replaced and my tire tread was getting low. I had the front brakes replaced and new tires put on. I had Lyme disease so the truck wasn't used until this last month. I notice the inspection sticker was due so brought the truck into Casco Bay Ford for a sticker. Now they tell me it will need rear brakes and the front strut is leaking and if will cost over $900.00 to get fixed. Makes me wonder what they looked at back in September since the truck wasn't used since they last worked on it?
Poor service - Fordtruck207
My husband and I bought both of our vehicles there (new) on the same day in 2014. We went in to talk about upgrading our truck to another brand new truck. We left there feeling insulted. The next day our truck lost accelerator power. Had to have it towed to quirk... didn’t get it back until 7 days later. We had to rent a vechile for $400 while it was in the shop. Not only did we call them every day. (Truck arrived on Monday night) no one called us back any day. It wasn’t until Friday when I called theee times that they finally spoke with me. When I picked up the truck.. I was irritated, due to no loaner vechile being available and the ridiculous amount we had to pay to rent one. Also, the service person asked us “ if we even bought our vechile there”. Again, I was insulted, after the business we had given them. When I have been in several times prior to this (which the last time we went was this past summer for an alignment... and they forgot to put the Torsion bar bracket back on. We lost control of steering while driving with a truck full of hay.... again truck was towed to be fixed. Thankfully no one was killed) so moral of the story. We love Fords but will never use quirk again.
Excellent!! - Gregmat97
Great dealer to deal with and excellent people that take care of your needs. Service was great they helped a lot with the rental car and made sure that everything was up to par with it.
Faulty brakes - William H Pladson
I seldom write reviews but the Quirk Ford at Belfast Maine was so outrageous that I’m compelled to share it with the world.
In November 2014 we bought a Ford C-Max Energi, a wonderful car, by the way. One year and 16,000 miles later the car failed the annual inspection with defective brakes. The rotors were deeply corroded and pitted. We took it to Quick Ford service and they bald-faced told us that it was ordinary wear and tear. Nonsense.
We took it to our neighborhood mechanic. He inspected the brakes and was aghast. He called another Ford dealer in Bangor Maine and described what he saw. We were told to deliver the car to them right away, which we did. Darling’s Bangor Ford replaced all four brakes with pads and rotors using the Ford warranty totally free of charge.
Little Deer Isle, Maine