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It was very very very very very very very very very very... - Trush.cody
It was very very very very very very very very very very very very very very very very very very very very very very good.
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Rich has always gone above and beyond to help with all... - megagixer
Rich has always gone above and beyond to help with all services for both vehicles I purchased through Rowe. The service team at Rowe Westbrook is excellent. I can't work on my vehicles anymore so I have to take them to get repairs if needed. I've always dreaded having to go to a dealership for service. But not at this location and with this team. I trust these guys and they do a great job.
Service & Parts Director
Wheel barons toasted - Baz88
I never got a survey for my service from Michelle so I will do now. She went above and beyond for me to get my Wheel barons fixed and covered under warranty. She was even sick and still did her job. She's awesome.
Sales & Leasing Consultant
Great Customer Service - mjsobcz
Jeff kept me aware of the issue with my convertible top switch and how it was covered under warranty. Once the part was ordered and I returned, Jeff ensured I was literally in and out in no time. I had a 10:30 appointment and I was on the road by 10:58. My Mustang can go topless without worry again.
Abbie kept me constantly updated and would also follow up regarding my appointments.
- Mark Sobczak
I have had very good service at Prime Ford Saco! I would... - Bvschroeder
I have had very good service at Prime Ford Saco! I would recommend your company to my friends I’m just waiting for an appointment because of the recall .
Efficient oil change and tire rotation - cheryloakes50
Make a call, reserve your spot for an oil change/tire rotation. The waiting room has comfy chairs, you won't want to leave. Oh, they have free wifi-get your work done, check your email or find a good selection of reading material and even watch TV. The best.
Great customer service - Tracus
On June 19th, 2019, my wife and I were returning home to Pennsylvania from Bar Harbor when the windsheild wipers on our Winnebago RV stopped working. Because the chassis is built by Ford, we stopped at Casco Bay Ford to see if they good help us. Although we didn't have an appointment, one of their technicians, Brian, took almost an hour to determine what was wrong. Although they were unable to make a repair they did help us find out what was wrong and we were again on our way south. Their friendliness and helpfulness was outstanding. They were polite and there was no charge for their time. We can't thank them enough!! If it were possible, we would give them six out of five stars for a rating.
The service Department here has got to be one of the... - Grey Ghost
The service Department here has got to be one of the worst in the state of Maine. Dropped off a 2017 F250 Super Duty to get diagnostics on the transmission malfunctioning. After 2 weeks they still could not determine anything and did not want to put forth any more effort to find a solution, even though truck was still under warranty. Took truck to a local mechanic in Rangeley, who told me the transmission needs to be replaced. I will be taking the truck to Skowhegan Ford to get issue resolved.
Excellent!! - Gregmat97
Great dealer to deal with and excellent people that take care of your needs. Service was great they helped a lot with the rental car and made sure that everything was up to par with it.
Disappointed after purchase....BUT THEN.....WONDERFUL!! - Leonard Martin
***UPDATE TO REVIEW*****
So I figured it would only be fair to come back on and post an update to my first review.
After I posted my first review I was contacted by Quirk Ford of Augusta.
I first spoke with Rose Thompson. She was very sweet and understanding. She listed to my issues and concerns and took immediate action to get the ball rolling to get my concerns addressed. Again, our issues were not the norm. So I appreciate her not passing the ball/blame to someone else. She emailed the sales manager and cc'd me on the message. Scott Freeman called me as soon as he was available which was faster than I expected. He immediately "took ownership" of the problems, and took the needed steps to get our issues resolved. Might I say he has gone above and beyond what I expected considering our experience that led to this. At this point, I feel 100% happy and confident going forward.
I think people just need to realize we are all human. Mistakes and accidents do happen. Sometimes the ball gets dropped. I think we all just need to be a little more understanding with each other. Perhaps the most important thing to do is to learn how to talk and listen. Don't be afraid to reach out to people if you feel wronged, or feel things were not done right.
Chances are the person you are upset with, or the situation you are upset with. They or the person who can fix it or help has no idea.
Scott had no idea of the issues we were dealing with, nor did Rose. Our sales guy did not even know, because I did not feel it was right to put the burden on him. But that was my mistake.
At this point, I cannot say enough good things about Quirk of Augusta and the way they stepped up to resolve our issues and concerns. I hope this trend will continue if we ever experience further issues.
When we leased the vehicle is was on a Saturday and they actually stayed past closing to make the deal happen.
Everyone we dealt with was great. We loved our salesperson and the finance manager that worked with us to sign all of the paperwork.
No complaints with staff.
The complaint comes in from issues with things that were just not done that should have been done with a Brand new vehicle lease/purchase.
We understand they had already stayed past closing to make the deal so we understand.
But we made an appointment to come in and have things taken care of that should have been taken care of or and normally probably would have if it were not closing time and on a Saturday.
My complaint is we made an appointment to have certain things done and at the time was told we could have a loaner vehicle.
Well, we showed up on time for our appointment and 2+ hours later only part of the things we wanted/needed/should have been done was done. And no loaner so we had to sit there and wait which messed up our plans and other appointments we had made for the day. And to top it off, now we need to make another appointment to get things done that should have been done at the time of purchase/lease.
Again, the staff was great to work with. I am sure they and their service is normally not like this. But for a first experience/impression after the sale/lease went so great. We are really disappointed. We also hope this is not a sign of things to come......
We shall see.
I am still waiting to hear from someone on when and where we are supposed to bring the vehicle to have the rest of the things done that should have been taken care of at the time of lease.
I hate writing reviews. I don't want to bash or put down any business, especially considering how nice everyone was. I sorta feel like the ball is being dropped here.
Hopefully, someone will reach out to me through email or whatever soon.
Faulty brakes - William H Pladson
I seldom write reviews but the Quirk Ford at Belfast Maine was so outrageous that I’m compelled to share it with the world.
In November 2014 we bought a Ford C-Max Energi, a wonderful car, by the way. One year and 16,000 miles later the car failed the annual inspection with defective brakes. The rotors were deeply corroded and pitted. We took it to Quick Ford service and they bald-faced told us that it was ordinary wear and tear. Nonsense.
We took it to our neighborhood mechanic. He inspected the brakes and was aghast. He called another Ford dealer in Bangor Maine and described what he saw. We were told to deliver the car to them right away, which we did. Darling’s Bangor Ford replaced all four brakes with pads and rotors using the Ford warranty totally free of charge.
Little Deer Isle, Maine
I had brought my 2013 Fiesta in which was to fix a recall... - choyce97
I had brought my 2013 Fiesta in which was to fix a recall on the fix of a previous recall. The car was also being noisy and starting to act up and we had mentioned that as well when we made the appointment. Now when I say "acting up", search "Ford Fiesta Transmission" and you'll see the problems this and many others with the PowerShift Transmission have endured.
The recall was never mentioned in any of the return paperwork and I was still charged for them to tell me my car acting up was likely due to the transmission. The solution was they needed to take the car apart to look at it for X amount of hours at X amount of dollars. Or they told us we could pick from all the cars for sale too but we won't give you a trade in offer until you find a car you like.
Today I received ANOTHER notice reminding me that my recall had not been fixed yet (confirming my suspicions). Other Ford dealerships (even Ray Haskell Ford) have worked on and patched the other issue at no charge in the past. I have ALL my paperwork confirming this... I don't know why this time was different?
The shuttle was in Augusta so we told them to call us when the shuttle returned but never received a phone call. and The waiting room was at a limited capacity due to COVID and we were unable to sit inside. Ended up walking 7 miles home...
Luckily for us, many coworkers, friends and family have been purchasing cars and we've convinced them so steer clear of you. It's a Hassle dealing with Haskell.
My young daughter bought A car in March things are good... - Sonny
My young daughter bought A car in March things are good then I bought a car in May I happened to look at both of our cars one day and noticed she didn’t have a new inspection sticker on she called them they told her that there was an inspection done in March so they made an appointment to get the sticker put on she went in today they wouldn’t give her an inspection because the tires are bad so my thought
Transmission - Dj
2013 focus with the transmission shutter.
This is a continuous problem and is a
Problem with all is these cars
Now it's acting up again same problem
Now because I'm 12 days out of warranty
Ford will not honor these defective and well
Established problem stay away from ford focus
And fusion pure junk! These cars are complete
Lemons and ford knows and refuses to buy it
Back.. Varney ford has the worst customer service j have ever seen .
Very disappointed in the service department! This was my... - Phil
Very disappointed in the service department! This was my 3rd time having my truck serviced with Wiscasset ford and I don't know what's going on in the service department but it's gone downhill and will be my last. I made a reservation 3 weeks early for 8am, standard service, state inspection, and a recall check. I showed up at 8am to find out something had happened with my reservation, no problem I had a ride and didn't need my truck until later. They said it would be done around 3:30. At 3 they called and said it wouldn't be until 4:30. So I got dropped off at 4:30 and it still wasn't ready. I could hear mechanics arguing over something to do with a vehicle, I had a feeling it was my truck. Finally they came and asked about my front license plate, I still had the state bicentennial plate on. I told them them where the actual plate was and they changed them out. Shortly after an older mechanic came in demanding to speak with me, he proceeded to give me a bunch of xxxx for the type of inspection sticker I had on the truck. The inspection sticker was still the original sticker from when I purchased it a year ago. So he starts telling me how since I have commercial plates I need a commercial inspection sticker. Under state law I only need a commercial sticker if the truck is being used for commerce. My vehicle is a registered non-commerce but under maine law has to have commercial plates because of its GVWR. I finally got my truck back and left at 5:30. I drove the 10 minutes home and the next day find my license plate half falling off because they only put the screws half in. I then found all my personal stuff, registration, gloves, and vanity plate just thrown in the cab. Stuff was on the floor, seats, and dash. This was the most unprofessional service I've ever received at any dealer in my life. I would leave one star but the service manager apologized for the behavior of the mechanic and it was fine until I found my stuff tossed like trash on the floor. I will not be taking my truck or my wife's new explorer to Wiscasset ford for service again. I also use to recommend them to people I work with at BIW, I will now be recommending against it. Luckily I have plenty of dealers to choose from in my area.
Key Ford of York