What more can one ask for? - John
I'm so lucky to have a dealership like Colonial Cadillac to handle my car needs. I have purchased several new cars from them over the years and each time was a great experience. I usually deal with John Bradley, and he's the best. After all these years I have the privilege of knowing most of the other salespeople, as well as John, and they are all friendly and helpful. I know they care about me.
By the way, I have sent a few friends and family members there and they all told me they were happy with the way they were treated. Every one of them have gone back to Colonial time and time again. What more can one ask for!
An incredibly classy dealership - None MaryAnne HondaRidgeline
Ted Bouchard was absolutely wonderful to deal with-down to earth , absolutely no hard sell. He is a perfect gentleman and phoned me twice at home as follow-up. It was an absolute pleasure working with him and I love the automobile that I purchased from Herb Chambers Cadillac. Thank you Ted for a job well done. MaryAnne Abraham
Vendetti Motors Great value No nonsense - Anna Mendes-O'Leary
I just purchased a new 2016 Buick Encore. We had the time and we were not in a rush to buy so we visited many dealerships in our area including other competitors like Ford,Toyota, Honda to check out their inventory and what value they had to offer. WE chose Vendetti Motors for their honesty, no games, no nonsense prcing, no pressure, and best value for the money. I would highly reccommend Vendetti Motors.
Exellent. - pammiest1230
I LOVED IT! This is the second vehicle that my husband and I have purchased from Mastria. From the salesman Mario to the finance department to the service department, It was an excellent experience.
I would highly recommend Mastria Cadillac.
JC's salesmanship and support - Carol
JC was extremely helpful throughout the process, making himself available every step of the way. He assured us we could contact him in the future if there are problems.
Purchase pre-owned Subaru Outback from Long Cadillac - jrpmorris
Enjoyed an excellent sales experience. Long Cadillac went the extra distance to delight us, including installing a timing belt on the car, at no additional charge. Also they transported the car to and from the Long Subaru dealership and took care of all the delivery details in spite of a major nor'easter storm that came through the day before we took delivery. Everyone was very helpful and courteous and took great care to ensure that everything went smoothly.
Excellent Service - Dave
I bought my truck at Deluca Woodworth 18 months ago. Both the buying experience and the service have been very good. I have been in for service a couple of times and the experience has been great. Prompt, courteous and well done.
Adrian rocks! - HillyR
Adrian R went above and beyond to get me into the perfect car for my needs and finances! I went in looking at one car, but when that didn't completely meet my needs, he worked his tail off to find me the perfect car. And he succeeded! I LOVE my 2017 cruze!
Buying experience!! - Johnny 5
My experience with DIAMOND for the second time was as good as the first. Gary L is great to work with very professional. Thank you to the diamond group and family.
Very pleased - Robert M.
I couldn't be more pleased with my experience with Tracy Chevrolet/Cadillac. Flavio & Bill worked hard to put me in the right car at the right price. I had settled on a Cruze LS, but upon delivery, I was upgraded to a much nicer LT for the same money. Keith in the finance office offered the usual extended additional warranty coverage items, but my budget wouldn't allow for it, and I never felt pressured or intimidated during the process. Finally, they handled my Chrysler lease trade in as well. Super convenient.
The new Cruze is better than I expected, and very much appreciate the respectful treatment I received from the Tracy team.
Thanks everyone, see you in 3 years.
Condescending Joe Wilkerson. Don't deal with him. - Dave
Spoke to two sales associates that did a good job but when it came to the "dealer manager" Joe Wilkerson I saw how things really work.
This dealership prides itself on having good prices. The motto for haggling is "We deal in hundreds not thousands."
Both salesmen said this to me. This is not true... within 15 minutes I had one salesman down a thousand dollars on a 2017 used Escalade ESV. Not a cheap vehicle.
I have been looking for a vehicle like this one for a month. When one comes up for a good price it sells quickly. I am only able to get to these vehicles on the weekends due to working long hours during the week. This vehicle had been sitting on their lot for 2.5 months, so I know that it wasn't a great deal or it would have sold.
I had told the salesman that I was traveling a good distance from out of state so I wanted to make a good deal if I was going to travel so far. While on the phone I could hear his "manager" Joe Wilkerson saying that if our price wasn't that good why didn't he buy something local where he lives.... in a CONDESCENDING voice.
When I hung up on them he called back and just dug a deeper hole by getting mad at me for knowing my numbers on this car.
He must think that we are all idiots and there aren't any other Cadillac dealers in the world.
Buying a car is a symbiotic relationship.
Both parties should be happy about the deal they make. Joe must have thought he had the upper hand. Well guess what.... I have my money in my bank account and not yours!!! I will be happy to give another dealership $70k.
I also learned another saying is true.
The customer is always right. You know how I know.... today they listed that ESV for the price I was trying to get to last night.
Maybe now it might sell...if Joe isn't involved with the sale.
The moral of my story is know your numbers!!! All prices are negotiable at any dealership. Joe will TRY TO TRICK YOU into thinking he has the best price on the eastern seaboard. He doesn't.
Joe Wilkerson.... I only ask that next time, you will remember that competition is what make businesses better. You are not the only game in town.
I hope the new owner expresses that to you in your customer service meetings or quota meetings.
You are now down one customer and still have a car taking up space on your lot.
I gave this dealership two stars... one for Al and one for Elio. They at least tried to help but a salesperson is always at the mercy of their manager.
Great Service, unexpected surprise - foodie42
I was really surprised at the excellent attention that was demonstrated by Rob Wayburn & Andrew. I wanted a preowned car within a certain price range. My first experience was with Robert several months prior, unfortunately I was unable to find anything at the dealership. Robert took my information and promised to notify me if anything comes in. At this point I was use to this being the last time I'll ever hear from a sales person. Pre-owned cars are a hit or miss issue as it is. To my great surprise, Robert called several months later with a potential car that will meet what I was looking for. SEVERAL MONTHS ! Rob, was attentive and kind, I actually ended up purchasing not the car Rob called about ( it did meet my needs ), but, a slightly more expensive car. I couldn't be more please with my experience as well as the car. I was treated very fairly & respectively. I has some minor issues that I wanted repaired or replaced. I went to Rob, he walked me to the service department & introduced me to Rich in the service department to make sure I knew who to go to. Rich was also friendly & very patient as I tried to explain my issues. Not a problem well take care of it. Even though this is not a GM product, I will continue to have my car serviced at this dealership. I just can't tell you how great my experience has been with Cape GM, Rob should be commended for his outstanding customer service skills, thus , making this dealership stand out more than others I have experience.
Inaccurate diagnostic suggesting $700.00 in unrelated... - Pennyspontiac
Inaccurate diagnostic suggesting $700.00 in unrelated repairs to problem. Car taken to a dealership in Schenectady, NY and was properly diagnosed and covered under warranty.
I worked with Tom on a possible lease on a Buick Encore.... - devad
I worked with Tom on a possible lease on a Buick Encore. I loved the car but did end up choosing a different vehicle. Tom was amazing to work with. His response time was so quick and extremely patient while explaining the terms of a lease to me, multiple times. We got to the dealership on time and he was there and ready with keys and a plate. You could tell that he valued our time and I truly valued his.
His customer service made me second and third guess my decision to go with an alternate vehicle. He was extremely transparent and fair to work with. If I have the opportunity to recommend Tom or Sudbay Chevrolet, Buick, Cadillac, GMC in the future, I absolutely will, and send them right to Tom!