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We recently purchased a Cadillac XT4 from Dave. Right... - Shellyw131
We recently purchased a Cadillac XT4 from Dave. Right from the beginning he was the perfect salesman. No pressure, extremely helpful and very knowledgeable. This has been a fantastic experience - everything was very easy! I highly recommend Dave from Woburn Colonial Cadillac of your are shopping for an awesome car/SUV.
Top Reviewed Specialists At This Dealership
Cadillac Sales Professional
Cadillac Sales Professional
Great Service - Peter GMC
I think Ted in sales and Mike in service are what you need in the car industry today. Two guys who get the job done !!
Sales & Leasing Consultant
Business Development Manager
Sales and Leasing Consultant
For the first time purchasing a vehicle was an enjoyable exp - Bill & Eva
Our 5 month search for 2015 certified Cadillac SRX came to a wonderful end at Norwood Cadillac! Our beautiful certified vehicle previously belonged to a Norwood Cadillac customer who had all the service provided by them. Maryann Picarello provided excellent customer service to us. She was very knowledgeable about the vehicle and made the whole purchasing process a pleasure. We had an unusual delivery date need and Maryann and Norwood Cadillac went above and beyond to help us out! We have to say, for the first time purchasing a vehicle was an enjoyable experience!
Purchase of Certified Cadillac XT5 - cma62_2000
This my third Cadillac purchase from Mastria and Paul Oliveira. Paul is always extremely helpful in getting my into the right vehicle. Paul is very knowledgeable on the Cadillac products and always very professional. The entire Mastria team is excellent.
Just purchased a used 2500hd truck and had a great... - Becky
Just purchased a used 2500hd truck and had a great experience. We had been looking for months and didn’t have a lot of time to keeping visiting dealers. They made it very easy with none of the pressure.
I am not much of the “review” type person, However, I... - ryan.winslow87
I am not much of the “review” type person, However, I feel this company is worth the time. From the days when I had nothing and no one, they have always treated me with respect and helped me any way they could. I remember having terrible credit, a single cab truck and having another child on the way and no other vehicle. They did what they could to help me. I have purchased what seems my hundredth truck from them now. I have watched the salesman grow from salesman to managers to general managers. I have seen this dealership keep salesman instead of being a revolving door. To my belief, that is because it truly is a family dealership. From the late grandfather, to david, the son, and now Jonathan the general manager. When you enter that dealership they make sure you are part of the Diamond family. Not only are you a customer buying a vehicle, but years later the service team will also always back you up. If you want a GMC, Cadillac or Chevy- Diamond is the place to shop.
I recently had service and although I am grateful they... - Pattycake317
I recently had service and although I am grateful they did it right away I found the price very high. Labor for job was very high.
Very bad customer service - Mgh1970
I bought a 2016 escalade from them A month ago and I was promised an extra key and some dents to be fixed and since then I’ve been trying to call and leaving messages with no response
Excellent service, not pushy and willing to work with you... - liamc2020
Excellent service, not pushy and willing to work with you best they can.
I worked with Brian Downey and he helped me out a lot
JC's salesmanship and support - Carol
JC was extremely helpful throughout the process, making himself available every step of the way. He assured us we could contact him in the future if there are problems.
Great Service, unexpected surprise - foodie42
I was really surprised at the excellent attention that was demonstrated by Rob Wayburn & Andrew. I wanted a preowned car within a certain price range. My first experience was with Robert several months prior, unfortunately I was unable to find anything at the dealership. Robert took my information and promised to notify me if anything comes in. At this point I was use to this being the last time I'll ever hear from a sales person. Pre-owned cars are a hit or miss issue as it is. To my great surprise, Robert called several months later with a potential car that will meet what I was looking for. SEVERAL MONTHS ! Rob, was attentive and kind, I actually ended up purchasing not the car Rob called about ( it did meet my needs ), but, a slightly more expensive car. I couldn't be more please with my experience as well as the car. I was treated very fairly & respectively. I has some minor issues that I wanted repaired or replaced. I went to Rob, he walked me to the service department & introduced me to Rich in the service department to make sure I knew who to go to. Rich was also friendly & very patient as I tried to explain my issues. Not a problem well take care of it. Even though this is not a GM product, I will continue to have my car serviced at this dealership. I just can't tell you how great my experience has been with Cape GM, Rob should be commended for his outstanding customer service skills, thus , making this dealership stand out more than others I have experience.
Great ! - CTS V
Long Cadillac provided truly the best car buying experience I have ever had. I was able to work directly with the General Sales Manager so there was not any of the usual back & forth with negotiations. I would recommend any of my friends who are in the market for a Cadillac to go to Long.
Inaccurate diagnostic suggesting $700.00 in unrelated... - Pennyspontiac
Inaccurate diagnostic suggesting $700.00 in unrelated repairs to problem. Car taken to a dealership in Schenectady, NY and was properly diagnosed and covered under warranty.
Would never do business here , EVER AGAIN! BUYERS BEWARE!! - JordanG
SAVE YOURSELF THE HEADACHE AND GO TO IMPERIAL IN MENDON OR ANY COLONIAL DEALERSHIP!
Would never buy a vehicle from them again, sold me a “used” suburban that was used and traded in by one of there own, purchased it from them beginning of August 2017, battery died within a few days, took 2 days and many calls from me for someone to give them “clearance “ to put a new battery in it. They never changed out the brake pads and rotors like they said they would (figures salesman puts “resurface” in purchase and sales and they didn’t even resurface them.) I had to call many many times about my brakes squeaking, they proceed to tell me they did them April 2017, so it sat not driven for 4 months so brakes/pads were all rusted and squeaky. Rear tailgate pistons both broke within a few weeks of owning , 2 of the 4 tires had leaks within a few days outside the 30day guarantee, mind you I had put in well over 40 calls to there service department, my suburban I had just bought for my wife ! From her own cousin who works at diamond,! was in service for almost 2 weeks of that first month I owned it, with them always saying “I don’t have clearance” to do that and leaving me helpless.
Not to mention end of September ( almost two months since bought ) my suburban starts acting up and misfiring and brought to mechanic and has a hot cyclinder 7, which keeps blowing spark plugs and misfiring , I’ve put 2 sets of plugs in under a year, and have to get oil changes sooner as it burns oil , I would never buy a vehicle from them ever again , used or not they had a vehicle on there lot and sold it to me and my wife (her own cousin sold it) and has BEEN NOTHING BUT PROBLEMS, the vehicle should of never been on there lot and they know it and that’s the reason they treated me like dirt after I purchased it, they lost business from me and my family that’s for sure
Mind you when I finally plugged into snap ons advanced controller found over 20 codes that were cleared before I purchased the vehicle
Be aware of them!! They will rip you off in service, and beware buying used anything and new from them!! Shop around there are dealers local who are THOUSANDS CHEAPER more than willing to be upfront and honest with you .
This was copied from my review from google, they are liars and snakes and did not do any of that except ONE key fob, and REAR ROTORS ONLY NOT EVEN PADS!!! they are thief’s and snakes and should not be in business at all.
****MY RESPONSE TO DIAMONDS LYING RESPONSE** I have records and conversations saved to prove none of that was done AT ALL!!! (Tires, rotor and pads ), they did two back rotors because I threaten to get a lawyer involved.
ADDITION - I DID NOT RECIEVE 4 NEW TIRES AT ALL!! I DID NOT RECEIEVE THE FRONT AND REAR BRAKE PAD AND ROTORS, YOU ONLY REPLACED THE BACK ROTORS BECAUSE THERE WAS RUST SPOTS AND RIVETS IN THE ROTORS, YOU DIDNT EVEN CHANGE OUT THE PADS LIKE YOU WERE SUPPOSE TO!!! YOU GUYS ARE SUCH A JOKE AND LIARS ITS PATHETIC AND SICKENING , NONE THE LESS THAT AN EMPLOYEE WOULD SELL HIS COUSIN A VEHICLE LIKE THIS !!!
You guys ought to be ashamed selling cars with known problems to people , never mind family members.
MIND YOU I HAVE ALL THE TEXTS, EMAILS, and CONVERSATIONS SAVED BETWEEN ME AND THE SALESMAN WHO SOLD ME THIS PIECE OF JUNK, I HAVE ALL RECEIPTS YOU GUYS ARE ABSOLUTE LIARS , I RECIEVED NO NEW TIRES, NO NEW PADS ALL AROUND , I HAD TO FIGHT AND FIGHT AND CALL AND CALL FOR YOU TO PUT ON REAR ROTORS!!! YOU GAVE ME ONE REMOTE WHICH TOOK 2 WEEKS TO COME IN!! COURTESY VEHCILE? IT WAS OUR ONLY VEHCILE AT THE TIME AND WE HAD GOOD FAITH YOU WERE SELLING US SOMETHING RELIABLE AND SAFE , and a service 9/21/17???!!!! LOL , THAT WAS THE LAST TIME I BROUGHT IT IN AND YOU GUYS TOLD ME “THERES NOTHING WE CAN DO ABOUT FRONT PADS AND ROTORS AND THE TIRES “ , you guys are con artists , PLAIN AND SIMPLE!!!!!