Used car- no pressure! - Sarah03076
I found a specific vehicle I was looking for at this dealership. After spending 3 hours at a Lexus dealership being held captive and pressured to by just about anything I have Colonial a call. They said they would have the car ready for me when I got there. The salesman Donnie was very relaxed and kind, with no pressure to sell me the car. After the test drive the sales manager Alex helped explain the process and of buying the car out of state (I’m in NH). They helped me get the best rates for financing. There was a small tear in the leather in the backseat of the car that they repaired, and they did a great job. They delivered the car to me, and helped me in the town hall. I would definitely shop here again- a breathe of fresh air!
Top Reviewed Specialists At This Dealership
Cadillac Sales Professional
Cadillac Sales Professional
An incredibly classy dealership - None MaryAnne HondaRidgeline
Ted Bouchard was absolutely wonderful to deal with-down to earth , absolutely no hard sell. He is a perfect gentleman and phoned me twice at home as follow-up. It was an absolute pleasure working with him and I love the automobile that I purchased from Herb Chambers Cadillac. Thank you Ted for a job well done. MaryAnne Abraham
Sales & Leasing Consultant
Client Care Specialist
JC's salesmanship and support - Carol
JC was extremely helpful throughout the process, making himself available every step of the way. He assured us we could contact him in the future if there are problems.
My recent purchase 2014 Cadillac SRX - Phil
Mastria Cadillac is terrific. My salesperson Michael Norwood, David the sales manager, and Maria the finance specialist were helpful, personable and professional and made this purchase a pleasure. Mastria Cadillac is my auto dealer from now on.
Great Experience - Steve
I purchased a truck from Tom Abbott, he was great. I am a contractor so getting to the dealership is tough. I sent a few dealers requests for prices, Tom was the only one to call me back in a timely manner, one dealer actually called me back a week later when I was at dealership taking delivery. Tom had the truck and paperwork all lined after doing everything through phone and email. I met with Joel in finance to finalize the deal, he was also nice and very professional. Overall great experience. Go see Tom!
Vendetti Motors Great value No nonsense - Anna Mendes-O'Leary
I just purchased a new 2016 Buick Encore. We had the time and we were not in a rush to buy so we visited many dealerships in our area including other competitors like Ford,Toyota, Honda to check out their inventory and what value they had to offer. WE chose Vendetti Motors for their honesty, no games, no nonsense prcing, no pressure, and best value for the money. I would highly reccommend Vendetti Motors.
Great ! - CTS V
Long Cadillac provided truly the best car buying experience I have ever had. I was able to work directly with the General Sales Manager so there was not any of the usual back & forth with negotiations. I would recommend any of my friends who are in the market for a Cadillac to go to Long.
I felt someone took the time needed to help me feel comforta - Whitefay
Second visit to Norwood to purchase a vehicle, both experiences have been very friendly, which is most important, secondly I was given all the time needed to help me feel comfortable with the decision making process, never feeling pressured to purchase against my will.
New Chevy Colorado - Brittany Marrier
Mike and Kevin were great. They gave us exactly the value we wanted for our trade and made the purchase process simple. Mike laid out the numbers so they were easy to understand. They worked with our schedule and made the purchase process simple.
Excellent Service - Dave
I bought my truck at Deluca Woodworth 18 months ago. Both the buying experience and the service have been very good. I have been in for service a couple of times and the experience has been great. Prompt, courteous and well done.
FAILURE TO HONOR - LouEthier
This dealership does not honor monetary or verbal agreements. After a week or so of traveling 1 hour each way to view and negotiate the price of a truck, I put down a deposit and filled out the required finance paperwork and was scheduled an appointment on Monday, after the holiday weekend. They called me on Saturday morning and scheduled Monday's appointment and it was just hours later that they called me and told me that the truck was sold to SOMEONE ELSE!! . I do not recommend ANYONE to do ANY business with this dealership. They are NOT honest nor do they keep their word!!!!
Rude and unprofessional customer service - Matt C
February 2018 I went to buy a new car. I would think like any car buyer I was checking what each dealership had to offer. I currently drive a Chevrolet so my first stop was Tracy Chevy Cadillac in Plymouth, MA. Dave Young was my salesman. Dave showed us a couple of vehicles. Test drove one vehicle and went inside to see some numbers. Dave brought our paperwork over to Paul Barton the "Manager" of the business. Sitting at Dave's desk with my girlfriend we began to hear the manager Paul demean us with discriminatory remarks. When I confronted Paul about the remarks Paul's reply was, "I wasn't talking to you I was talking to Dave about you. Dave immediately began trying to "soften" or mitigate the damage Paul inflicted. As I explained to Dave, at Dave's desk, it was not necessary to explain Paul's comments Paul interrupted our conversation. I asked Paul to be professional, keep his excuses to himself and allow us to speak with our salesman Dave. Paul responded, "if we want to buy a car at Tracy we are dealing with Paul". That was more than enough for us to go two lots over to Colonial Ford and purchase their 2018 C-Max Hybrid. While I write this review so other consumers can read about Tracy's services I would also say thank you. If Tracy's customer service did not drive me out the door we probably would not have made it to Colonial Ford.
Great Service, unexpected surprise - foodie42
I was really surprised at the excellent attention that was demonstrated by Rob Wayburn & Andrew. I wanted a preowned car within a certain price range. My first experience was with Robert several months prior, unfortunately I was unable to find anything at the dealership. Robert took my information and promised to notify me if anything comes in. At this point I was use to this being the last time I'll ever hear from a sales person. Pre-owned cars are a hit or miss issue as it is. To my great surprise, Robert called several months later with a potential car that will meet what I was looking for. SEVERAL MONTHS ! Rob, was attentive and kind, I actually ended up purchasing not the car Rob called about ( it did meet my needs ), but, a slightly more expensive car. I couldn't be more please with my experience as well as the car. I was treated very fairly & respectively. I has some minor issues that I wanted repaired or replaced. I went to Rob, he walked me to the service department & introduced me to Rich in the service department to make sure I knew who to go to. Rich was also friendly & very patient as I tried to explain my issues. Not a problem well take care of it. Even though this is not a GM product, I will continue to have my car serviced at this dealership. I just can't tell you how great my experience has been with Cape GM, Rob should be commended for his outstanding customer service skills, thus , making this dealership stand out more than others I have experience.
Inaccurate diagnostic suggesting $700.00 in unrelated... - Pennyspontiac
Inaccurate diagnostic suggesting $700.00 in unrelated repairs to problem. Car taken to a dealership in Schenectady, NY and was properly diagnosed and covered under warranty.