785 Michigan Used Car Dealers

We had an issue with our car (Lexus) as we were driving - odonnell9294

We had an issue with our car (Lexus) as we were driving to Traverse City late on a Friday afternoon. We spoke with Sam in Service and he was very helpful, telling us to bring our car in and they would take a look at it. When we got there, Kevin was the agent we worked with. He was very professional and within an hour the problem was fixed. Thanks for fixing a problem for total strangers on very short notice. Much appreciated.

Service was great,friendly people,good deal,would - Rob

Service was great,friendly people,good deal,would recommend this dealership to others looking for a vehicle.

We bought a truck there in January. - DoYourResearch

We bought a truck there in January. Deal promised to mail a 2nd key it's almost March and still no key. This was written into the deal. Also waiting for them to fix a leaky window on the truck. We are out of state, so need to take to another dealer for repairs. Do not recommend this dealer. We worked with Hudy.

There is a Lemon Law for used vehicles in Michigan I - Courtcase101

There is a Lemon Law for used vehicles in Michigan I found it taking this scamer to court and there are restrictions on how long a dealership has to fix a used car another lie told

Buying a new vehicle can be (and often is) a stressful - bubak

Buying a new vehicle can be (and often is) a stressful and unpleasant experience. This was just the opposite. From the initial negotiation phase through the delivery and even the meeting with the finance guy, everything was top-notch. My salesman Zac, and Nate, the Sales Manager, made negotiations and delivery smooth and easy. Austin, "the finance guy," explained the packages he had to offer, but he wasn't pushy at all. Zac took the time to set up my Kia Connect app, and even though I was very familiar with the EV9 (having owned one before), he made sure that everything was in order, and he answered any questions that I had. Throughout the process, communication was outstanding. I live in Northwest Indiana, close to many Kia dealers in the Chicago metro area. Taking the time to shop at Fox Kia North in Grand Rapids turned out to be a very good decision.

We want to thank Germain on our recent purchase. - momsdads

We want to thank Germain on our recent purchase. Dean Schultz was awesome with helping us through the process and all the hurdles we sent his way. Dean was very patient helpful. We would definitely recommend Dean and Germain to everyone. Dean deserves 5 stars and a 10 on the scale. Thanks Again Bill & LeAnn Boley

Geneva Taylor is top notch in all areas! - Carlajanisse

Geneva Taylor is top notch in all areas! From the moment we sat together to order my Jeep, through the very long wait process, to delivery, she was proactive and amazing! I couldn’t have gotten through the process without her and can’t imagine ever working with someone else!

Buying my new car here was the best car buying experience - JeepLovingJulie

Buying my new car here was the best car buying experience I ever had. My salesperson, Dylan, was so knowledgeable about the Jeep brand, actually listened to exactly what I wanted in a car, was super patient and helpful with all my questions, was very transparent throughout the process, and followed up to see how things were going after the purchase. He even went above and beyond scheduling an in person meeting with me a week after the purchase to answer more questions I had. Rob and Sara on the finance side were exceptional, too. The facility is immaculate and the waiting area has exceptional amenities. Overall everyone was knowledgeable, friendly, and very committed to making sure I got what I want, my questions were answered, and that I was super happy with my purchase and the total experience. I LOVE my new Jeep Grand Cherokee, will only go to this dealership from now on, and will be recommending this dealership to everyone I know.

Crooks Scammed Low lifes Intimidating? - rilez812000

Crooks Scammed Low lifes Intimidating? No, but they try. Avoid Avoid Avoid Avoid Avoid Drive past Go elsewhere

I could not be more pleased with the service I received. - jeandave914

I could not be more pleased with the service I received. This is my 5th Outback and I would not want to drive any other type of vehicle. I am especially grateful to Mel (Melissa) Nowak for her exceptional kindness and professionalism at a time I most needed the help. My husband was in Hospice care at Beaumont Hospital Royal Oak and I needed service done on my vehicle. Mel arranged to have me dropped off and the vehicle delivered back to the hospital which allowed me to spend more time with David. She did this without me asking for any favors. She is a true asset to the Subaru Service Dept. and I consider her my friend.

Robert was ready and waiting for me. - Teresa

Robert was ready and waiting for me. We actually had most of the paperwork done over the phone so it went smooth when I signed and got my new car. The color is fantastic. Thank you Robert and Justin.

I worked with Brian and Sandy in the service department. - Mark B.

I worked with Brian and Sandy in the service department. They were phenomenal! Went above and beyond to get my truck in and out on a busy Monday while understaffed that morning. They could have made excuses and/or made me reschedule. Instead, they still provided excellent customer service. Greatly appreciated. Mark B.

Horrid experience, first no one greets you as they are - Js

Horrid experience, first no one greets you as they are relaxing around the front desk having a chat like its tea time. Then, it took longer than it needed to as they finished their conversation. Next, Business development team told me to come look at a used car that was out for repair that was not even on their property. Thereafter, Used car sales manager Brent Morley got very offended, rude, and belligerent (even swore at me) when asking questions about the price. This behavior is childish and very unprofessional regardless of if I am right or wrong. I probably would have bought the car if he didn't go on an outrage over a question he did not want to answer about the vehicle. My sales person however, was as kind and as sympathetic as can be about the whole interaction, even if it was fake or not. If anything promote her to Used Car Sales manager as she knows how to be professional, kind, and act like an adult.

Great service great people that truly try to help you - Cindysaintz

Great service great people that truly try to help you out!! Thank you BBOA!!!especially service dept. And sales

Strong Customer Service Level. - Pontiac Ceiling & Partition

Strong Customer Service Level. John Durand Sr., and everyone was great to work with. This dealership is Worth the time and travel to go to.

After a fairly good experience purchasing our new to me - weakestlnk

After a fairly good experience purchasing our new to me used vehicle (a 3 hour wait to finalize the paperwork) with a good price. I had a verbal agreement with the sales person to provide me with the second key fob that was at "the other location". After I left happy, I am now not. They tell me it is not a requirement to provide a second key for a used vehicle (and I agree with this statement). But this was a factor in my decision to purchase this vehicle as I need 2 keys. When I contact the sales associate they tell me they will talk to the manager and I never get a call back and always the brush off. So I am sorry to say, what could have been a very good experience has now been tainted by a key fob and poor follow up after sales. So my families future car purchases will not be through Feldmans or any of their branches and I recommend to any that read this... If you are dealing with Feldmans make sure you get it in writing if you expect it to be done.

This used to be a good dealership. - Tikigreg

This used to be a good dealership. I bought 2 GTIs from them. My last one I brought in for service for a check engine light august 2023. I was told they couldn’t look at my car for a month. This was my daily driver. I took it to an independent garage and had it back in less than a week I also had them document corrosion damage under the extended warranty. I never heard back and ended up taking it to another dealer. Ever since the owner was appointed a diplomat this dealership has gone downhill. The service department is rude and apparently they can’t keep technicians according the service rep I talked to.

It was a long wait for my vehicle but it was so worth the - Lisa

It was a long wait for my vehicle but it was so worth the wait. I arrived to pick up my 2025 truck and had beautiful ballon’s making the interior and exterior of my truck! I thought that was so sweet and personable. I had the best experience working with Lenora and Robbie. Thank you both for a great experience!

I can't thank the team at Westborn enough for the amazing - elyon412

I can't thank the team at Westborn enough for the amazing service on my car! My dealer Mike, who I've trusted for years, was able to get me in to finally fix my passenger window switch that had been broken for months(tried working with my local dealership but was running into issues). I drove all the way from Clarkston to Dearborn because I know the level of service here is always top notch. Mike checked with Josh in parts to make sure they had what I needed, and Josh made the part a priority. Tim, the service manager (another long-time connection), worked with my schedule and made sure a tech was ready for me as soon as I arrived. Marc, my tech, was awesome—quick, efficient, and professional. And a big shoutout to Dave the write-up guy too—can’t leave him out! I honestly don’t know what I’d do without this team. I’ll always buy my cars from Westborn knowing they’ve got my back if anything goes wrong. Thanks again!

Nick, my wonderful salesman! - Mzdebbs53

Nick, my wonderful salesman! What a summer solstice we had. You are the best salesman, and Next Mile is very lucky to have you. From driving the Explorer to me, to changing a tire for me,and waiting way to long for the tow truck that never showed up. You went above and beyond what a salesman should do. I can't thank you enough! By the way... I absolutely LOVE my Explorer! You deserve a huge raise and much appreciation from who ever you work for! Thank you so much for all your help. I've had quite a few salesmen through my years, and you will always be top of the list!

Outstanding sales person engagement - quiet-eye

Purchased Saab convertible. Was given time to have it checked out and even encouraged to do so. Mr. John Dingle was patient and understanding during extended time to determine if vehicle would be a worthy purchase. All staff was gracious and helpful. Highly recommend. - Thank you for quality experience and s great car!

No reply - michael.eickhoff.1

I was in the market for a new Alfa Romeo Stelvio. There are three Alfa dealerships within an hour of me so I emailed all three asking for pricing and availability. To be fair, none of them got back to me. I was most surprised by Suburban though because I can’t get other Suburban stores to leave me alone when I didn’t a KBB Cash Offer inquiry that got sent to a Suburban Chrysler of Ann Arbor and Suburban Ford. I ended up buying from another Alfa store. Still sorry I didn’t hear back because they did have the best selection. But I can’t drive an hour each way just to find out they weren’t close to where I needed to be with price,

Awesome experience, Vince and team are exceptional!... - Liz

Awesome experience, Vince and team are exceptional! Highly recommend this dealership. Found my tires, provided a rental while being done, handled insurance paperwork, detailed my beautiful car then drove home to me!!

10/10 would shop here again! - Melissa Marshall

10/10 would shop here again! We found our dream car online and George made the entire process of buying it and trading in our old car so easy and seamless. I am so over the moon with our new car! Thank you for everything you did to make this dream car a reality for our family.

We have a Jeep Gladiator & love it. The people are very... - Linda

We have a Jeep Gladiator & love it. The people are very friendly & helpful, explained all the operations, love the service. Great Staff! Would recommend this Dealership highly.

Found the car I wanted on car guru. They still had it... - Tom Y

Found the car I wanted on car guru. They still had it in stock & took another 650 off of an already great deal! I also ended up financing with them, they found me a bit cheaper rate than online.

They have great service. - rodneysloan18

They have great service. The people in the service and sales department are easy and wonder to full to deal with If you have a problem with something, even if it was their mistake or not, they get right on it and make it right. I would recommend this dealership to anybody. I tell my friends that it’s a great place.

Legal con artists. - Hannalynn2015

I bought a 2013 Ford Escape and from the get it had the check engine light on. The guy who dropped it off tried to play like it must have kicked on during it's trailer ride to my house, and that the check engine light wasn't on when it was at their dealership. It had burn holes everywhere and terrible tires. They wouldn't fix the check engine light because they said, "if their mechanics fixed it it would void my 60,000 mile warranty with Ford." Which was 100% false. I asked Ford myself and it was an excuse to not fix the car they just dropped off to me. After a year of nothing but problems with these people I voluntarily surrendered the vehicle back to them and they are still trying to charge me $11,000 for a car I no longer have. Don't recommend, unless you want unnecessary stress and a bunch of b.s. excuses from grown men.

The sales staff were friendly and did everything right - jack38m

The sales staff were friendly and did everything right when it came to closing it was a very unpleasant experience . The person who processed the paperwork started telling us everything that can go wrong with this beautiful vehicle belittling the Lincoln name which I highly respect he was pushing to sell us extended warranties starting at 2500 dollars. He told us there is nothing better and that I had to make a decision right now. Of course that made me just want to get away from him figuring that it must be a very large commission for him. So when we got home with the car my wife is questioning if this is a good vehicle what’s going to break. We have had much discussion of what to do and after I thought about it I decided to put tit in the hands of the dealer. So I sent them my complaints and at this point they asked me to provide a review which I am, happy to provide. I have no idea if or when they will tell me something to make me feel better. I believe this a good dealer with a bad employee/. At least I hope they didnt train him to torment buyers.

Joe was a very decent guy. - Jcase2271

Joe was a very decent guy. And he get me approved in less than 10 minutes. Amd get me into a very good vechile. very nice. Person and polite and very respectful and honest. And helpfully I would remind him. Amd I going to refer more. People to him