Great customer service from Cathy and Mike - Ric
Mike and Cathy made our buying experience smooth and no pressure, giving us several options and ample of time to choose the vehicle that we wanted. Cathy explained everything about the vehicle and made sure that we left the dealership happy and satisfied! Thank You to both of you!!!!
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You always have my back - beeinch_67
Thank You for all you do. Every time I go there. I am greeted with a smile and friendly service. The service dept. is always very knowledgeable of my vehicle and takes a personal interest in my needs and issues. I'm very grateful for them being there and always "Having my back"
Polite, positive, and easy. - Marina4321
The sales men was very informative. Everyone in the building was pleasant and nice. I was offered drinks 3 times. I was greeted when I arrived which is good hospitality. Most important we left with a car.
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Vehicle Trade - BRYON
It took about 3 hours of negotiations and data exchange. In the end, I think we reached a mutually beneficial outcome. It is always interesting to me that all dealerships and customers will eventually find a way to get there if both parties stay civil.
Sales experience worth the drive - Steve
Ordered my new Ford Raptor from Fallon Ford-Toyota, even though I live in Reno 60 miles away with multiple other Ford dealers closer to me. Ultimately it came down to treatment and the experience, and Marcos was very knowledgeable, fun to work with and treated my wife and I with the utmost respect. The sales managers made me the deal I wanted, and now my truck is on the way! Can’t say enough great things about this store!
Clockwork Sale - Don'tpressurePat
I had looked before, decided I wanted to drive a 150 , 4 wheel drive used truck with turbo charge. Here came the salesman as I looked around, introduced himself. He asked "exactly what was I interested in and what features was I looking for? I was glad to tell him and he knew just where to find the criteria I outlined... no BS, no superfluous questions. Thereafter he kindly offered practical information and let me think and evaluate, drive.
The vehicle WAS exactly what I asked for and nothing but clear answers all of the way. There was no fumbling with the followup calculations and he encouraged us to go home and evaluate what our possible trade-in was worth and said a refundable deposit would hold the car until the next day. So we deposited and made appointment for next day. Brian did nothing to "turn off" our impression of him and just allowed us to make our own decisions, always ready with knowledgeable answers to questions. Tom stepped in to do the final paperwork most efficiently and meanwhile Brian had new vehicle prepared, set up our phones to blue tooth, keys all of the physical change over details when we bought.
They work hard because you do too. - Bking
Customer service was excellent. Izzy our salesman was awesome and delt with all of my frustrations and got me what i wanted. I will definitely be going back to buy my next vehicle. I am now a customer for life. Everyone that works there is friendly and willing to help. Was by far my best ever dealer experience and they are also fast to get you going.
Brent Jeske is the best. - Nope
I’ve never left a dealership a review before. The whole “if you don’t something good to say” thing. But Brent made me such an amazing deal with zero stress, this is the least I can do. Buy a car here and buy it from Brent Jeske. You won’t regret it.
Horrible Customer Service in a Time of Need - Thomas P
Granted we've had one experience with them, but it was a time for them to shine and they really weren't impressive. We're travelling through when our van broke, and we were looking at purchasing a new vehicle to get home. We emailed in on a few vehicles, and granted we are on a low, tight budget, so not the most exciting for a salesman. Even so, not only was Dennis incredibly curt & unwelcoming in his replies, he showed absolutely no initiative in communicating with me, offering me options, thanking me for inquiring, acknowledging or asking about my needs, anything. I don't feel like I"m asking anything extraordinary, but simply to feel like someone cared that I wanted to do business with them. Never in our correspondence did I get even the hint that he cared about my business, cared about helping out my family, or cared that I was talking to him.
I'm sure that he isn't the only associate, and I realize that this review stands in contrast to many others, but our experience in a time of need has been supremely underwhelming, and our customer service experience avidly lacking. He did offer to come pick up on with a vehicle that ultimately didn't work out, but even out phone call was short and awkward. While we haven't found a way home yet, we will be pursuing other options if this is the way people who inquire about doing business are treated.
Great deal on a new F-150 Pickup truck - Truck man
I shoped around all over from California, Arizona, Reno and Las Vegas, NV. I never was offered the type of deal I got from the Lee family dealer ship in this small little hicka billy town where the girls are as mean looking as the old miners in the 1920's. I dealt with a young good looking gentelman by the name of Kraig Lee. I told him if he could get me a certain colo truck on the options. He did a locater and had me what I was looking for the next day. I could not believe that a dealer ship would go the extra 300 miles to make me a better deal than the 5 Ford dealerships I had visited.
With service like this I hop to deal with these honest hard working Lee boys on my next purcahse.