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El was very professional and friendly in scheduling our... - Tonybceo
El was very professional and friendly in scheduling our appointment and then personally checking with the service techs to ensure our Sync system was repaired quickly. Originally the repair was scheduled to take a few more days waiting for a part, but El expedited it and got the car repaired and returned to us the same day.
Sierra, Jorge and Troy are amazing! Got my truck in same... - Fallonguy
Sierra, Jorge and Troy are amazing! Got my truck in same day for my oil change and had it done fast! I highly recommend Fallon Ford Toyota!
was quick and easy this time buying a car AJ Watson was... - rbagelman4u
was quick and easy this time buying a car AJ Watson was great. he showed me all about the car and if I had any questions to call him any time.
Top Reviewed Service Specialists At This Dealership
Thanks for fixing our 2013 Ford Escape! We're happy with... - cbanjiff
Thanks for fixing our 2013 Ford Escape! We're happy with the service technician, Alisha.
Accessories Department Manager
F-150 Service - DaveG
Outstanding and professional assistance by Tim Ollendick when my truck needed major service. Tim went out of his way to fit my repair into repair and complete the work to meet my schedule. Tim also provided a loaner vehicle at no charge to provide transportation during the repair timeframe. I also met Nora with Customer Service as she provided rides to and from the Dealership prior to me having the loaner car. Nora was extremely pleasant and helpful!
Will recommend your Service Department to friends and folks I meet as a "top shelf" establishment!
Exceptional Service! I need to thank Dan... - WirelessMaven
I need to thank Dan (specifically), Rachel and the rest of the Service Team at Team Ford Lincoln for the awesome treatment I received recently... I had to bring the car in for some warranty repair work and between Dan and the team at Ford Motor Company, I was treated like a VIP during the entire process and completely taken care of. The continuous lines of communications between myself, the dealership and several at Ford Corporate were great, they constantly kept me in the loop with everything.
Again “many thanks” for your "guidance", “empathy” and “attention to detail” when it came to taking care of this life long Ford customer, it is greatly appreciated!
All the best, stay well and stay safe out there…
They do service on all cars, though they do have... - ZarathustraX
They do service on all cars, though they do have specialty with European imports. They are friendly and professional, and give you a ride to work after you drop the vehicle off. Unlike most places, they will install your own parts for you (instead of denying you if they are your own parts).
The work was good and the price was decent, not too low but not too high. There were only a few minor imperfections but I'm a picky guy. Like they used Castrol 5W30 synthetic when the Mercedes dealer uses Mobil 1, 0w40. And after a super-complicated custom job installing my own aftermarket suspension parts, which I was LUCKY to find someone who would do it, they didn't catch that the camber was slightly off (as it always is after a job like this). Whereas the Mercedes dealer did catch it. But I knew that would happen ahead of time and I am very satisfied with these guys. I would go to them again for this job, and also for other jobs where I know exactly what needs to be done.
Service, attentio to detail and finish product I can't tell - TRich
Here are unbiased facts considering I just went through a month of Las Vegas AutoNation Collision Center xxxx.
Let's start with the people. 4 + weeks my truck was in that shop should not have taken that long. So when I started calling my contact at AutoNation Las Vegas and sending messages and text asking for progress and when I can expect my truck to be finished, went unanswered. So I went to AutoNation in person. My representative was not available so I left a message that he did not return. Two days later same thing. No response. There was a time issue that they entirely disregarded. There now exists a quality of workmanship issue that can't be described in words. This is a 2017 Chevy Silverado 3500 Dually Crew Cab and long bed. Barely a year old. The paint job that AutoNation in Vegas did left about 15 to 20 drips from the top of the wall of the truck bed down to the floor of the truck bed. You can pass a magazine through the spaces between the side walls and the tail hitch. Other runs all over the vehicle that were tried to buff out unsuccessfully and then clear-coated. Damage that they didn't even notice to think about repairing. The vehicle has no true straight to it now. They only painted half of the bed although they had to repair and straighten the entire bed.
And then I bring it back to Houston where I live and give them an opportunity to get it right, and how did they respond ? not returning my phone call! Under no circumstances would I use Las Vegas AutoNation Collision their representative assigned to me was absent never did really talk to him except on delivery. And the manager without getting into real detail about the conversation I can assure you can be shrunk with Preparation H. Feel free to contact me on this issue because I stand on ground that is granite while they sink in the crap that they did for me. They should be grateful that I can't post these pics. Obscene
Avoid AutoNationCollision Las Vega at all cost.
Worst Customer Service ever! I have a 2019 ford with 3... - Steve
Worst Customer Service ever! I have a 2019 ford with 3 safety recalls. I contacted Capital Ford in February of 2020 to get the recall(s) resolved. It is now the 2nd week of November 2020 and the work has NOT been even scheduled. Every time I call, I am told it will be a few more weeks! Unbelievable! They have NEVER attempted to call me to provide an update. I HAVE to INTIATE the CALL! I am guessing since I did not buy the vehicle from them, they are just blowing me off.....Such POOR service just confirms why I did not buy a vehicle from them....not to mention they were $10k higher than where I purchased my vehicle
Expertise, Quality Service, Reasonable Pricing - 98TransAm
I brought my vehicle to C.A.R.S. for the first time to service a check engine light problem. It was that time of year (DMV registration). The code was a vague one that could have been a multitude of possible causes. I am so glad I brought it here because if I would have replaced the part that I thought it was (catalytic converter), I would have spent a ton of unnecessary money and would still not have fixed the issue. Not only did Avi figure out the correct problem, but he also saved me money on another part because he was able to repair it. He even took my car to the smog shop for me. Avi is a good hearted, honest, guy that really knows his stuff. I will definitely come back again for any future repairs.
Don't go over this shop. I took my car over there to... - Tom Talley
Don't go over this shop. I took my car over there to repair for my accident damage on the right side, but turn out they damage my left side and try to blame it on the accident and get my insurance to pay them more. Appraiser said it will take 10 business day to repair, My car was in their shop on August 16th, and I MAYBE able to get back the car this weekend on 09/24/2011. I used up all 30 days rental policy and pay for my own now. On top of that, i get a subwoofer and amplifier in the back of my trunk, now they told me it is missing on 09/19/2011 afternoon after they told me i can finally pick up my car on 09/24/2011. Regardless if they do a good job or not (I don't think they will do a good job) DON"T EVER GO THERE. THEY CHARGE HIGH PRICE AND WASTE YOU A LOT OF TIME. I have to call their rep and manager 3-4 times to get a hold on them, they never return call or call you unless they made a mistake. Spend countless time to deal with their problem and mistake while I am a paying customer. The job they charge over $7k for one side damage
This dealership is a nightmare the owner down to sales... - Ziggy
This dealership is a nightmare the owner down to sales management to service sucks I bought a ford ranger brand new had it for 2 days and it’s been almost 2 months now without it! I’m on my second loner vehicle anyway my brand new truck now needs a brand new transmission they wouldn’t swap me out for a new one just horse xxxx! I’ll never buy again and I’m a repeated customer not now and a miner on top of that I’m asking all my brothers and sisters in mining don’t buy from Gallagher’s! Go elsewhere!
BEWARE - alex
Beware ! Never ever buy a car here ! Sold me a car with bad engine.And Rip me off for 1000$ bucks.We had agreed on 5900$ price for my car but I just found out it's said 6995$ on contract ( Original price that they was asking ) ! Shameless place ! Beware !
I had my Ford Escape towed into this dealership and had... - farnsy11
I had my Ford Escape towed into this dealership and had the best customer service experience I've ever had. I can't say enough about Dalene, she went above and beyond to help me get my car towed in, serviced and done. thank you. Rita Farnsworth