Amazing not like your typical car buying experience - Nicpear33
The dealership is clean, everyone we spoke to was kind and knowledgable. It was worth the 90 minute drive. If you are looking to purchase a new vehicle, you want to purchase from AutoServ.
Top Reviewed Specialists At This Dealership
Not our first truck purchase experience with this Dealer - dca
Salesperson Bob Morrissette went above and beyond to find the exact F150 we were looking to purchase. It came from another state, arrived when promised and our purchase experience was completed within a couple of hours. We received a crash course on the vehicle and electronics and drove home. There was a crack in some molding which no one noticed on purchase day. But when notified, F of L promptly ordered the piece and scheduled the repair. We had great experience at F of L when we purchased vehicles there before which is why we returned to make this purchase. Excellent!
Friendly and helpful staff - TBICKFORD12
I bought my first truck ever from Lebanon Ford and they were great to work with. I did have an issue of cigarette smell and they were happy to change the cabin filter and re-clean the truck free of charge. Staff was not over-bearing and was a great experience.
Ford Certified Finance Manager
Ford Certified Sales Consultant
Internet Sales Consultant
Great Customer Service and Selection of Vehicles! - Maggie
I worked with Harold JR and he couldn't have been more helpful through the car buying process. I bought a new Explorer and they didn't have the one I wanted on the lot, so they were able to get me the vehicle I wanted in just a few days. Harold was pleasant, patient and professional through the buying process. I have been back for regular service check ups and their team is efficient and does a nice job! I would highly recommend going to M&M Ford in Epsom, NH!
Purchade - Deborahcooleu1960
My husband and I went in and Mike Shannon helped us pick out a great vehicle in our price range. He did not pressure us and made sure my husband test drove it before making decision. Gave us a box to transfer our stuff. He truly goes above and beyond. Highly recommend.
Still great! - Grady
We have bought several cars from Unique Ford over the years, and will continue to do so. Joe Martin sets the standard for customer service. He updated us on the status of the model we were looking for, found us the car we wanted, and then had his staff work with us upon delivery. Our salesperson, Joseph, even came in on his day off to ensure our car was just what we wanted and to walk us through all the features. We are so lucky to be able to work with such a professional team!
They gave me a great purchasing experience! - 33larry33
Scott Hayward was great to work with. I knew what I wanted, I was given a great trade for my truck and got what I wanted for a very reasonable price. I highly recommend Scott and Irwin and will definitely be back.
Helpful - robertamer62
Made leasing easyVery friendly, good follow through, knowledgeable about the car, explain things in a comprehensible Manner. Very helpful with the insurance transition. I would recommend without his a Tatian
Didn’t buy a car but they were very helpful! - Karatesoftball
Had contacted the dealership to see if they wanted to purchase a car from me. Which is rather unorthodox. However Stephanie whom I felt throu email with was VERY HELPFUL! She was very quick to respond and friendly. Even though I did not complete a deal with them the service was great.
Bad customer service - Shellycraiggoodwin
Was told on weekend we were approved went in following weekend and told they needed another week to approve us. Bad communication all around and waist of time
Just go someplace else - Justacarowner
Once they sell u the car good luck for any service u need after it. It 90% of the time a pass the buck game. The ONLY good thing about that dealership was the woman who sold me the car Nancy. It's unfortunate that from the time I purchased my vechile there in 2013 that the service department is still just as uncoordinated, rude, and irresponsible. If your looking for a complete expereince which includes quality service after the car has been sold to you, this is not the place.
Thank you from a Navy Mom! - Navy Mom
On May 9, I brought my Ford Edge (the second Edge I've owned) into Grappone Ford for an annual inspection and oil change. I have been a very long time customer of Grappone and always have good service experiences with the Service Department. However, my experience on May 9 was exceptional and that was due to my service advisor, Greg.
I have a son who serves in the US Navy and I have a "Navy Mom" license plate bracket that was a gift from my son. I wanted to put it on my car, but couldn't because the front of the car did not have an attachment for a top fastening license plate bracket. I mentioned it to Greg as I was checking in and he came outside to look at it with me. As we looked at it, Greg wasn't sure if it could be solved. I told him that that was alright and that I would just put the bracket on the back of the car and remove the other bracket I had on there as a solution.
After we went inside, Greg and I were talking about the keyless entry system and I was telling him that I can never remember the code and have to look it up. Within 2 minutes, Greg and I were back outside and he helped me enter a new code that I will remember.
When I came back to pick up my car at the end of the day, all of the work had been done and as a wonderful surprise, my Navy Mom license plate bracket was proudly displayed on the front of my car - which was backed into its parking space so all could see it.
To some people, it may seem like a small thing but to me, it was really important. My husband and I could not come up with a solution that would allow me to have both license plate brackets on my car - but Greg did! And I can proudly show my Navy pride!
Thank you to Greg and the other Grappone staff, including the mechanics/technicians, who made that happen!
Over priced under experienced - F150
I went in to get a winning noise fixed and it took a week. They replaced a vacumn for 4x4. I drove it off the lot and noise was still there. I bring it back the next day and they look at it and say it could be another part attached to the 4x4 and quote a huge amount and say it may not be the source of the humming but I need new brakes. This takes them another week to fix. Finally I stop in to see if it is fixed and they say yes. They did take some money off in the end but as I drove it off the noise is still there. Also there is a $100 diagnose fee every time I bring it back to get looked at even though they didn’t fix it the first time. I don’t trust them. To top it off when I left I noticed a blue scuff mark on the when I picked it up. I noticed it because some one had pulled in my mirror so I looked at the door. Don’t waste your time.
Best Car Buying Experience Yet - GPurington
When my car (a 2003 Buick) was on its last leg, quite literally, I decided to stop into Bill Dube Ford/Toyota.
I was greeted by Dalton, a very professional, courteous and straight-shooting salesperson who impressed me immediately by her willingness to listen to my needs, and followed through with honesty and integrity during the car buying process.
In addition to Dalton, Bill and members of the finance department were an absolute pleasure to throughout the rest of the car buying process, and it needs to be stressed that not only was this experience pleasant, but my wife and I were treated with respect and dignity (a hard to find trait in many dealerships, in my opinion.
Trade in values for our current vehicles aligned with our prior expectations as well.
If you stop in, request Dalton and Bill by name, and you will not regret it. Those two are absolute assets to the Bill Dube team.
Non-existent customer care! - aristokratika
Looked at several commercial vans there - some with dead batteries, some with no gas for road test, some with broken parts. Dealer did not return my calls for more then a day, when I've called I was told that they are "very busy". Complained to so-called sales manager and got blown off by rude remarks and told that vans are sold. What a waste!
Excellent service - Wig
McFarland Ford has an excellent service department.They are friendly,professional,always courteous and knowledgeable.They get you in and out and the prices are very reasonable.I have more than one model of car and know first hand what other dealerships are like.They know you by name and stay abreast of your vehicle service status.Try them!!
Great service!!! - Woburn Rt54
Bought my Truck from Autofair: Great matinance service: always ready can get my vehicle in at a moments notice for oil changes etc. would def recommend
Great buying experience highly recommend them - Mary Letourneau
Highly recommended them for a GREAT buying experience. Professional and knowledgeable. No pressure and take the time to make sure you have a fair deal and know all about the vehicle you purchase. New owners as of end of November 2017. Give them a chance you will be glad you did.
Stay far away - Sthompson728
We bought a used truck from the dealer and within a week the check engine light came on. We took it back to the dealership and the gas tank was falling off due to severe rust. Turns out, it was much worse. The rust was so bad under the truck that it was literally crumbling. We wanted them to take back the vehicle because it wouldn't pass inspection and was dangerous to drive. All they would do was give us back a fraction of what we paid for it and trade in the vehicle. We had no other choice so we traded it in for a car we didn't want that was new so we wouldn't have any issues. Overall terrible experience.
Over the years I have purchased nine vehicles from... - DLB5
Over the years I have purchased nine vehicles from McDonald Motors, most recently a 2011 F-150. Although I have checked with other dealers and on line for comparisons, I would not purchase a vehicle elsewhere. My experiences there have really been that good. All members of the sales staff are extremely friendly and helpful. They go out of their way to make one comfortable and the experience hassle free. One can purchase a vehicle there and expect to leave with a feeling of satisfaction and fairness.
In addition to purchase satisfaction, I always deal with MacDonald Motors to take advantage of the excellent service. In fact, I don’t see how the service could be much better. The service staff is friendly, competent, and efficient. They seem to always keep the convenience and concerns of the customer in mind from routine service to more serious problems. Maintenance issues are carefully and clearly explained as are the options for dealing with them. Customers can count on both themselves and their vehicles being cared for properly.
Poor repairs and customer service - Reggie13
I am from CT and went to this dealership in NH for repairs while on vacation in July 2015. Not only did they not fix the problem but they charged me over $800 to replace a part they said as worn. They also never showed me the worn parts to prove it was even necessary. Upon return to CT, my regular mechanic was furious that Meredith Ford did what seemed unnecessary work and allowed me to drive an unsafe car because the problem was with the steering. My phone calls were not returned nor was my email to customer service. I plan to file a complaint with the better business bureau.
In New Hampshire
AutoServ Of Tilton