Fixed a bad situation - smilingdriver
Bob Morissette is awesome! I bought a new car from him 3 years ago and had it in for service six times over a three month period. We just couldn't seem to get it fixed. I went to see Bob and he was the first person who truly understood my frustration and feeling of being unsafe in the car. He went above and beyond to rectify the situation. He found a used vehicle that I liked. It was covered in snow, subzero temps and windy but he and Roger dug it out for the test drive. Within 2 hours, the purchase was complete. Even when I picked the car up two days later, Bob made sure I was taken care of. He exceeded my expectations given the situation and restored my faith in Ford Of Londonderry!
Top Reviewed Specialists At This Dealership
Easy, simple and enjoyable - Bmurray
The salesman was very kind and polite and did everything to help us find a great and affordable vehicle. Great personality, stress free and easy. Highly recommend.
AWESOME DEALERSHIP - Fred & Jean Reney
This is the second vehicle we bought from Hillsboro Ford. The first more than 10 years ago,was a great experience. This one was awesome. No pressure from any of the sales staff, only wanted to sell what we wanted. At time of delievery sales man was very knowledgeable with all aspects of the new technology . Can't wait to buy our next vehicle maybe in the spring
"Quaint dealership and friendly staff" - Phatman
I purchased a F-250 Superduty from Joseph. He worked very hard and was a pleasure to deal with. If you like personal service, you"ll enjoy Unique Ford.
Helpful - robertamer62
Made leasing easyVery friendly, good follow through, knowledgeable about the car, explain things in a comprehensible Manner. Very helpful with the insurance transition. I would recommend without his a Tatian
Regular maint. - Worlord57
Have bought my last 4 vehicles here and we always have Irwins service them . Their reputation for prompt and courteous service is not only true but beyond . I recommend if for sales or service and IF you want an honest deal , this is the place . Looking forward to many more years of great miles on our cars .
Didn't Buy but Great Service - Randy S
I didn't end up purchasing a truck here, but they had great used vehicles and I enjoyed their service. I would recommend looking at their inventory if you are shopping around for any used trucks specifically. Great selection.
Amazing customer service - melissamallon2011
I was in and out with a new Vehicle and exactly what I wanted.Nancy listened to every detail and made it work for me. All the staff were extremely professional. Fast and efficient.
Return Customer! - CTC Envision
I've been impressed with the fast service and sales at the Nashua location. As a business owner, time is extremely valuable to me and Best Ford Nashua was able to assist me quickly with the last two work vehicles I purchased. I received great pricing and no nonsense sales.
Car Buying Made Easy - Erika-Leigh Pereira
I went in to look at used cars and they had a lot of options to choose from. Everyone was helpful and I found the perfect car! The overall experience was pleasant and I would highly recommend them.
Super! - Denise
I bought a jeep wrangler sport and I love it! This was my first time buying a brand new vehicle, and I will be a returning customer for my next vehicle. I was treated with courtesy and they had the exact vehicle I was looking for. Tom Doyon took great care of me and I couldn't be happier.
Best Car Buying Experience Yet - GPurington
When my car (a 2003 Buick) was on its last leg, quite literally, I decided to stop into Bill Dube Ford/Toyota.
I was greeted by Dalton, a very professional, courteous and straight-shooting salesperson who impressed me immediately by her willingness to listen to my needs, and followed through with honesty and integrity during the car buying process.
In addition to Dalton, Bill and members of the finance department were an absolute pleasure to throughout the rest of the car buying process, and it needs to be stressed that not only was this experience pleasant, but my wife and I were treated with respect and dignity (a hard to find trait in many dealerships, in my opinion.
Trade in values for our current vehicles aligned with our prior expectations as well.
If you stop in, request Dalton and Bill by name, and you will not regret it. Those two are absolute assets to the Bill Dube team.
Terrible Service - kate22
In the past 9 months I have had 2 issues with Grappone Ford -- 1. Back in December I got a new battery (my old battery died as they were trying to take my car out of the shop after a routine oil change). The technicians apparently never installed it correctly. About a month after getting it, my car would not start. AAA came to help, gave me a jump and I brought it to Grappone Ford for them to fix the issue because that shouldn't be happening a month into getting my battery. They had my car for 2 days and they "found nothing wrong" with the car. So I picked up and a few weeks later the same exact thing happened. AAA came, looked under the hood and told me the ground wire was loose. He gave me a jump. I brought it back to Grappone Ford and I had to tell them what was wrong and what needed to be fixed. That goes to show NO ONE EVEN LOOKED AT MY CAR WHEN I BROUGHT IT IN INITIALLY. That's terrible.
2. In May I got an oil change - they told me I am in need of new tires so they didn't do the typical alignment check saying they'll make sure it's done when I come back for new tires. Last week I brought my car in for new tires, an inspection, and an oil change. I received a call an hour into my appointment saying I'd need my brakes done as well. I said Okay. When I went to pick up my car, the only thing I asked was if the alignment check was done. No one there could tell me because it wasn't recorded on any paperwork that was handed to me. There was also no one to take my car in real quick to look at it that day as they had apparently all gone home. I called to express my disappointment the following Monday and the "Service Manager" said "well, I don't know what I can do for you". To which I responded, "you will not be getting anymore of my business". I spent close to $1000 that day and that's the treatment I receive? Not okay. It's also terrible that I had two bad experiences in less than a year. Terrible service, terrible technicians. I wouldn't recommend this place to anyone!
Best Sales Experience Ever!! - emtfd27
After searching for weeks for the perfect car and having 3 bought out from underneath us, we finally found the one. Sent in for the PFord price, Mike emailed me back in a matter of minutes. He advised the lowest price they will offer / take for the vehicle. After researching the current offers and financing available; I found out that I qualify for a $500 First Responder cash bonus. I advised Mike and it was easily worked into the financing. Over a matter of a few emails, we had the price, down payment and financing terms set. We arrived later that day to test drive the vehicle, which we absolutely fell in LOVE with. We signed the paper work and set up the delivery date. We test drove and signed the paperwork all within an hour. This was by far the easiest vehicle purchasing experience I've ever had. I'll be sure to email Mike the next time we're looking into purchasing another vehicle, and will be sure to send my friends and family here as well!
Great Customer Service and Selection of Vehicles! - Maggie
I worked with Harold JR and he couldn't have been more helpful through the car buying process. I bought a new Explorer and they didn't have the one I wanted on the lot, so they were able to get me the vehicle I wanted in just a few days. Harold was pleasant, patient and professional through the buying process. I have been back for regular service check ups and their team is efficient and does a nice job! I would highly recommend going to M&M Ford in Epsom, NH!
Back up alarm on even when nothing is there - JohnF250
Truck has been in 3 times for this problem
Teck dosen,t know how to fix
Service refuses to change parts that may be the cause
Service manager, General manger were not help
Service writer shut alarm off (not a fix)
Will most likely purchase parts and fix myself ( some warranty truck has 21,000 miles)
One word - Pathetic - Michael Induni
They had the car we wanted. We called ahead of time and made an appointment to come and buy it. We arrived exactly on time. The salesman we had the appointment with was busy and we were passed to another salesman. Waited 15 minutes - he couldn't find the car. Waited another 15 minutes - he couldn't find the key. Then it turned out that the battery was completely flat, so there was no chance of even a test drive. We drove 2 hours there, waited 35 minutes and then left and drove 2 hours home. They knew we were coming, if they had had the car ready we would have bought it. As it was they wasted 4 1/2 hours of our time and lost the sale. Pathetic.
Bad srevice - Brad 22
I have been coming to Granite Ford for 3 years for services on my 2014 Escape. In the past I was very happy with the dealer. I made an appointment two weeks in advance for a cabin filter, transmission fluid change and spark plugs. They told me about an hour and a half. After 2 hours I asked how it was going. They said another 15 min extra because they had no spark plugs in stock. My response was why? I called 2 weeks ago and told them the service I needed. Then after 3 hrs I asked again and they said the plugs should be here soon. Then they denied telling me 15 min. Then I went to pay and the changed my coolant instead of the tranny fluid. That's when it got bad. The service person said I asked for coolant not tranny. We argued. My point I made to him is that I called 2 weeks ago and he put it in his computer, I have the service details in my calendar also and I went over it with them apon arrival. The service man I was dealing with then got sent away and a nother man took over. He was better but said the dealership is under new ownership and it all new staff and will get better. I will stay away never again
Stay far away - Sthompson728
We bought a used truck from the dealer and within a week the check engine light came on. We took it back to the dealership and the gas tank was falling off due to severe rust. Turns out, it was much worse. The rust was so bad under the truck that it was literally crumbling. We wanted them to take back the vehicle because it wouldn't pass inspection and was dangerous to drive. All they would do was give us back a fraction of what we paid for it and trade in the vehicle. We had no other choice so we traded it in for a car we didn't want that was new so we wouldn't have any issues. Overall terrible experience.
Over the years I have purchased nine vehicles from... - DLB5
Over the years I have purchased nine vehicles from McDonald Motors, most recently a 2011 F-150. Although I have checked with other dealers and on line for comparisons, I would not purchase a vehicle elsewhere. My experiences there have really been that good. All members of the sales staff are extremely friendly and helpful. They go out of their way to make one comfortable and the experience hassle free. One can purchase a vehicle there and expect to leave with a feeling of satisfaction and fairness.
In addition to purchase satisfaction, I always deal with MacDonald Motors to take advantage of the excellent service. In fact, I don’t see how the service could be much better. The service staff is friendly, competent, and efficient. They seem to always keep the convenience and concerns of the customer in mind from routine service to more serious problems. Maintenance issues are carefully and clearly explained as are the options for dealing with them. Customers can count on both themselves and their vehicles being cared for properly.
Poor repairs and customer service - Reggie13
I am from CT and went to this dealership in NH for repairs while on vacation in July 2015. Not only did they not fix the problem but they charged me over $800 to replace a part they said as worn. They also never showed me the worn parts to prove it was even necessary. Upon return to CT, my regular mechanic was furious that Meredith Ford did what seemed unnecessary work and allowed me to drive an unsafe car because the problem was with the steering. My phone calls were not returned nor was my email to customer service. I plan to file a complaint with the better business bureau.
In New Hampshire
AutoServ Of Tilton