The salesperson was very nice, but he was trained by "old - Emily A
The salesperson was very nice, but he was trained by "old school" used car salesmen, which is unfortunate, because they are the worst. The cars I wanted to see were "wholesale" vehicles, which they claimed meant they hadn't fully checked them out and they were just trade-ins. That's fine, except that they then wrote a significantly higher number on a piece of paper and slid it across the table to me as if we were in a terrible movie. It was double the price shown on the website. He looked slightly crestfallen when I told him I wasn't going to pay that for that vehicle. We drove it around the lot and I could smell oil burning, and the kid assured me it was just because it had been sitting awhile and told me the best thing is to keep a quart of oil in the back. I figured I'd have their shop inspect it before finalizing the purchase. I don't keep quarts of oil in my cars, I get them repaired.
His manager, Tom, was the classic used car salesman from "another time". He led with a complaint about how slow "the girls at the bank" are because he _didn't_ have_ the_ title_ of the car he was trying to get me to buy, and it's the "slow girls at the bank" who cause all the delays. "They have stacks of paper on their desks and never do any work." He thinks he's real funny and charming.
I attempted to exercise my right under NH State law to pay the outrageous amount of $200 for them to do an inspection on the car because I wanted to know roughly what I was looking at in terms of repair. They didn't want to do an official inspection, because then they would have had to disclose that it did have an oil leak AND a differential fluid leak up front, instead of trying to trick someone into signing for the car. Two leaks, no title, and jokes from a time that should have known better but refused to? Amazing. This place is terrible.
They lowballed me on my trade. They offered me $2500. I laughed and told them that wasn't even close. They wanted me to tell them what I'd been offered elsewhere, but that's not how anything works. You get the offer from the person willing to buy it first, and then compare. They immediately came back with $5000, so they obviously knew they were attempting to cheat. They were upset I wanted to do a key-to-key trade. They came back with the exact amount I needed to do that, which was still less than the written offer I had from another dealership. I just wanted to see two cars Best Ford claimed to have to sell. The cars were not sellable, as I demonstrated when I asked for an inspection. The finance manager, Sean, whined about how "hadn't they treated me well? Nobody was rude, right? You're ok?", and I had him show me the shredding bin and drop my stuff in there. As I walked out the door, they ran after me asking if they could still buy my car! As if I would sell it to them after that experience.
This dealership's management is utterly pathetic. I wasn't going to write a review, but think it might be better that people know. With so many others in easy driving distance, there's no reason to ever go to Best Ford.
I got a higher offer and a better car for less than the handwritten amount on a random piece of paper they were trying to show me on the leaky car. The dealership I bought from was like "the price of the car is the one you saw on line, let's confirm that with a printout of the website dated today", no hassle, no problems, fair price for my trade. That's how you sell cars.
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