I bought this car in October of 2022; I have been - Nicholas Piazza
I bought this car in October of 2022; I have been completely unhappy with the quality and durability of the vehicle. I have sent dozens of emails to the local manager with only sporadic responses. I also have had the car at the dealership for repairs over eight times. Not only is there a thunking sound that occurs every day while the car shifts, but the vehicle is also creaking all the time. The dealership I took the car to for repairs, Keffer Chrysler, mentioned that it was in some previous accident, and the EMRP I paid for would not cover it. The noises and creaking are getting worse. The repairs cost over $4k, and the problem persists. I had to pay a $100 copay every time I took the car in, but Enterprise only reimbursed two visits since they promised to fix any issue before delivery which they didn't. They are not returning my calls or emails at this point which is exceptionally unprofessional as they have been through this process. I want an exchange of the exact vehicle and am willing to negotiate options, money, etc., but I need to talk about the first steps. Honestly, the lack of response and communication from Enterprise has been the most stressful part. I do not feel like I have been taking care of and spent over 20K$. I have two children with special needs that rely on this car, and Im concerned about safety and reliability. I was promised that every vehicle is thoroughly inspected and checked before selling, but I do not believe this is the case since they knowingly sold me a car with multiple issues. Before contacting the BBB, I looked for corporate contact information or complaint messaging but could not locate a phone number or email. I have numerous emails backing up all these claims, as well as their few responses and the frustration of the lack of assistance on their part. I will provide all emails if needed.
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