884 North Carolina Used Car Dealers

I went to Team Chevrolet of Goldsboro on Friday, April - bridgettesessoms

I went to Team Chevrolet of Goldsboro on Friday, April the 26th to get my oil changed & tires rotated. Upon check-in, I was told that one of my air pressure sensors was out/bad. The gentleman asked if I wanted them to check it while there. Sure!! When I left, NONE of the sensors were working! I called the service department and was told that it should reset. After driving about 80 miles it had NOT RESET. I set appointment to take car back for it to be checked. I was then told that when the sensors are tested it knocks ALL of them out. If that had been told to me (if I had been aware) that the outcome was as it is now, I would NOT have had it tested! This is BAD customer service all around. Now I'm driving around without any tire pressure sensors working. Thanks alot....NOT!!!!

Purchased a 2019 Corvette Grand Sport from Godspeed - John F

Purchased a 2019 Corvette Grand Sport from Godspeed Motors in August of this year. Great experience with my salesperson Erick Cover who was knowledgeable & professional. I was able to have my own auto inspector review the vehicle on site & put it up on their lift to completely check the vehicle. I see some less than positive reviews on DealerRater however my experience with Erick was outstanding. Highly recommended.

The Sales will go out of their way to make the purchase - Disappointed Senior

The Sales will go out of their way to make the purchase happen; but the service department is totally opposite. After the sale I was "ghosted" with no return calls; this was reported directly to David "Sport" Durst who advised me to speak with him in the future; unfortunately Brian Yates, service department, told me that he could not reach Mr. Durst. My 2024 Kona is now losing power and coming to a complete stop while driving after about 6000 miles. This has happened 4 times now in the middle of traffic.Even though I submitted a video of the last event no repair because the master mechanic could not "reduplicate" the issue...no documentation of checking other parts of the vehicle..nothing This "accident ready to happen" was returned to me as is...Now I have to return it again and there is NO available loaner...AND Mr. Durst CANNOT be reached....According to an attorney, if I drive this vehicle as is knowing there are issues, I will be held responsible if there is an accident...it has started back stalling and losing power while driving after filling it with gas and even after Brian Nelson filled the tank with gas at the dealership....

is have been the most stressful and frustrating - dgillette33

is have been the most stressful and frustrating experience ever, I was in a bad car accident not at fault on March 13, 2025 a total loss. I started working Hanna Imports on March 17, 2025. As of today April 2, 2025 I’ve yet to receive the vehicle that I was approved for through Global Lending. Please see attached conversations via text messaging between myself and my salesman Brandon and the finance manager Sammy. I’m a single parent with 2 children, rebuilding my credit and I explained to them from day one how imperative buying a car in a timely manner was. Since day one I’ve felt as if I been getting the run around because as you can see in the text messages I was approved with a $4k deposit, I had saved that money and was prepared to pay the down payment. Now normally how finaning works, once you do the credit app, you get an approval, you pay your down payment and the dealer signs and send over and assignment form with the amount owed from finance company and you sign and drive. This car lot had me lie to the lender and say I had already received the car, I put insurance on the vehicle as they instructed for them to turn around and tell me their policy is to release the car once the finance company funds the loan. I called the lender as instructed by the finance manager Sammy and told them I had the car thinking it was going to be shipped as promised. Well guess what that never happened. The communication between the car lot and lender was suck xxx. Neither kept blaming the other for not completing something. Come to find out the lender wanted Hanna Imports to modify the contract based on some warranties they didn’t approve of. I had to call and demand to speak with a higher up at Hanna in order to get the ball rolling. Come to find out the issue was that the bank was confused on the interview questions they ask me didn’t match with the contract the car lot sent them. I told them I had $4k to put down and come to find out the car lot sent the a contract saying I paid $8k. I received a call and text message one from my salesman Brandon saying what happened and then a text as you can see in the photos from Sammy the finance manager instructing me to lie to lender saying I paid $8k down. After me questioning it and being vulnerable needing a car to get me and my family back and forth I went along with it so I can get transportation. Once the contract was redone and I resigned, I noticed that the down payment went from $4k to $8k and if you look closely to the attached contract you will see the down payment was factored into the loan and the total loan was almost $42k to pay back, triple the price of the original loan, so when I questioned it the car lot turned around and said to ignore that because my down payment was paid because of tax credits and other credits they applied. I received a message saying the lender funded the loan and they where working on shipment and when I called for a status update then I was hit to reply to the link to pay a payment of $4k. When I responded about the tax credits per the previous conversation then the finance manager said yes correct it’s paid now they refuse to ship the car without the additional $4k, I was called by several people at the lot wanting to know what to do and yet no resolution. BEWARE OF THIS DEALER BECAUSE IM PAYING FOR INSURANCE ON A CAR THAT I DIDNT RECEIVE AND I SPOKE WITH AN ATTORNEY TODAY AND THIS IS CONSIDERED DEFRAUDING A FINANCIAL INSTITUTION AND CONSUMER. I will be filing a complaint at the North Carolina department of justice, BBB, Consumer Affairs, and the any other agency that has the authority to investigate this matter.

We purchased a 2025 Honda Pilot from Greensboro Honda. - JW

We purchased a 2025 Honda Pilot from Greensboro Honda. It was a easy process. I highly suggest them.

Aman was great to work with. - MeMeson

Aman was great to work with. No pressure sales and was very pleasant to work with.

Buyer Beware - This dealership sold me a Mercedes and - Jerry M

Buyer Beware - This dealership sold me a Mercedes and told me it had adaptive Cruise - Lane Assist - and other safety features - did the deal to find out it had none of the items promised - said they would make it right. Making it right was giving me $4000 less that I paid for it 2 weeks earlier. Not trustworthy - watch the lies

I've read the prior complaints and I am shocked because - Tracey

I've read the prior complaints and I am shocked because we've bought our second car at this location and throughout the services have been handled very professionally. We've had the same same salesman for both purchases and have been treated wonderfully (both purchases over 4 yrs! It's not just sales...it's also the shop as well. They also go out of their way to make us comfortable while we wait. When one car we purchased had a meltdown we chose the same model different (better color) no change in payment. Throughout all, employees were very polite and helpful. Our salesman Tony is very knowledgeable and patient. Thanks Crossroads Ford Apex.

DO NOT HAVE ELYSIA AS YOUR ADVISOR I brought my car - bbree

DO NOT HAVE ELYSIA AS YOUR ADVISOR I brought my car here for a diagnostic and had an issue with not being communicated well with. My car was there for service on a Friday and Elysia neglected to advise me by end of business that my car would be staying there through the weekend. She also neglected to let me know that their Saturday team is not able to provide updates and that I would have to wait until Monday for an update. To me this is unacceptable as every other car service at any other shop I’ve had they are very great with communication and if your car is going to be staying over the weekend, by end of business day, you were provided adequate updates for service. There was also misunderstanding and miscommunication around taxes and fees applied leading and me being surprised at $63 additional fee. Upon bringing this to Elysia’s attention, I was met with non-accountability and passive aggressiveness and asking to speak with her manager. Her manager showcased the same lack of accountability and understanding, and on my way out, I was treated to more of Elysia’s passive aggressive tones. I found the whole process unprofessional, and will never bring my car here again . If you don’t know how to communicate with people properly and professionally and are not trained to be with the public I beg of you please find other work!

Don’t ever buy anything from this place because I bought - turnerlynetta

Don’t ever buy anything from this place because I bought a car July of last year. The car didn’t run well the same day I got it called back got the runaround and no one ever fixed the problem now I have a blown motor then up there still trying to talk to them about the car still getting a runaround now I’m stuck with time no running car then I’m still making payment sound. I was told that the general manager was out and he told me before he went out that he was gonna have someone to take care of the issue and the issue is still not been taken care of and this been since February 14 so now this place doesn’t even deserve a one and deserves a -0

I waited a while to do a review, just because I've been - BChester

I waited a while to do a review, just because I've been bamboozled in the past by dealerships, so when it came down to it, I was honestly terrified. But I honestly think Cameron did an amazing job. This has been my first car that hasn't been a complete jalopy. Customer service and just the help was wonderful. This car has made me cry on more than one occasion, knowing I have a truly reliable car. So I can't express how thankful and grateful I am!

Bought a car from there on 04/12/25 on a Saturday was a - Chris

Bought a car from there on 04/12/25 on a Saturday was a service vehicle had a cracked windshield which they said they would fix and said they would have to find the other key fob and would call us on Monday so on Monday no one called we called them 4 times the salesman dodged our calls and never called back and the manager said he knew nothing about whats going on and would have the salesman call us back to set up everything Tuesday still no calls and called them 5 times and salesman would not take our calls manger he will see what he could do no call back on Wednesday call and they said they lost the other key fob and have to order another one that was fine asked about the windshield he said if epoxy won't fix the crack they will not replace the windshield we would have to live with it or claim on insurance just a heads up don't buy from them

Listen, I’d give Big Willy a million stars, but my Ford - TurboColtGT

Listen, I’d give Big Willy a million stars, but my Ford Ranger’s too busy flexing its fresh oil and perfectly spun tires to count that high. Rolled in for an oil change, tire balance, and rotation, and rolled out with a truck so smug it’s basically auditioning for Top Gear. The oil’s so clean, my engine’s humming like it just dropped a mixtape—straight fire, no skips. The tires? Balanced and rotated with NASA-level precision—I’m out here Tokyo-drifting through suburbia, scaring squirrels and impressing exactly no one because I still can’t parallel park. The crew was faster than a caffeinated cheetah, nicer than my grandma with a plate of cookies, and I swear my Ranger whispered, ‘Thanks, bro,’ when I fired it up. Absolute legends—my truck’s living its best life now, and I’m just along for the ride!

I have copy and pasted this review myself from google - Callierodo

I have copy and pasted this review myself from google reviews. This is not a fake review even if the dealership tries to say it is. Where to even start with this awful experience....I purchased a car from Blake 9 days ago. At the time of purchase, the tire light was on. I brought this to Blakes attention and expressed my concern for this as he had no inspection to show me. All he had was his word that it was taken in somewhere to be looked at before selling to me and that car tire lights come on for other reasons and he is sure it’s nothing. I figured I would give him the benefit of the doubt and trust him. That was very much the wrong thing to do. A few days later and the light comes back on. I take it in and surprise, there are multiple leaks on multiple tires and they need to be replaced. I then get my quote and take it back to Seasell to give them the chance to make it right. Blake was not in, so I called and texted. No response. I waited another 30 minutes. Still nothing. I leave my name and number with someone else to call me back. After I didn't hear back I called the shop again and was told Blake was still not in. After this, any time I called (multiple times) Blake or the shop I was sent straight to voicemail. Then Blake finally gets back with me. The call went how you would expect it to. Giving me the run around and trying to get out of doing what is right. The phone call ends when Blake tells me to call HIS recommended shop to price new tires and I say okay. I call and make the appointment. I text Blake that and he comes back with telling me he will only cover $200.00. His word does not mean anything. And yet again, he is unreachable. There is right and wrong, and this is plain wrong. If you look at this shops other 1 star reviews you will see the same kind of issue I am having. He is unreachable the second something is wrong. And he will respond to other bad reviews claiming they are fake or arguing against the bad review. Why not just make it right? I can assure this is is not fake, and I have given them a chance. They are being horrible about this entire situation, therefore the new review. I can only hope they will do what is right and replace these tires with new ones. Update: After speaking with Blake again after I left the original portion of this review and doing everything Blake asked of me, he is refusing to fix it. Not only that but he started lying and saying things I never did or said. And then threatened to get the police involved. Why? For doing everything he asked of me? As soon as I had proof for the need for tire replacement from the shop he wanted, he was out. Didn’t want to fix it. He said I only wanted it “my way” after I brought him his proof from his shop that he asked for. He told me the only way he was helping me is if a deleted this review. I refuse to delete the truth because of his bad business practices. Unfortunately, I really wanted to give them the chance to make it right. But now other steps have to be taken and I truly hate that. I am sure he will be under the review soon enough saying I’m lying, saying I made a scene, saying I was being difficult. Whatever the case may be, just know his attempt to discredit the truth of my review…doesn’t mean it isn’t the truth. If you’re wondering why this dealership has so many 5 star reviews, it’s because they ASK FOR THEM. When I originally bought the car he asked me more than once if I would leave a 5 star review. And when you give an honest review for something that needs to be made right they immediately ask for the review to be deleted. I think any person could see why there are so many red flags within this business and why you should just look somewhere else.

Stopped in without an appointment. - Peggy

Stopped in without an appointment. Their service manager Mark was able to get me in without hesitation and was extremely cordial. Very fast service and convenient without the usual long wait elsewhere

My experience at Carolina Nissan in Burlington, NC this - melchor1106

My experience at Carolina Nissan in Burlington, NC this morning - 12/12/24 I took my ‘24 Nissan Frontier in for its first service. I arrived for my appointment, pulled into the receiving bay, explained who I was and why I was there. A man (Phillip?) greeted me, took my fob, and showed me to the waiting area. The waiting area was clean, bright, and full of things to keep a waiting customer occupied. There was coffee, doughnuts, a BIG TV, and even free video games. As I waited, Phillip text me to say I could contact him with any needs/questions I may have during my service visit. After about an hour, my truck was ready. Oil change, tire rotation, chassis lube, etc. was all it needed. I was pleasantly surprised that the service was free, as it was included under the extended warranty and service plan I bought from Nissan when I purchased my truck back in June. (I purchased from Carolina Nissan) It was a fine experience and I had no trouble at all. I saw none of the negative things people are saying in these reviews.

Friendly and engaging salesmen. - 54Rogue

Friendly and engaging salesmen. Dealership is well organized and spotless. I do wish the process could be streamlined. It was pleasant but longer than I expected.

Ramon Bones was our salesperson and he was amazing. - leslieartis17

Ramon Bones was our salesperson and he was amazing. We purchased a 23 Subaru Ascent. He walked us through the whole process and showed us all the amazing features. He was patient and very fun to work with.

Just wanted to let everyone know about the enjoyable - Mlbillcrew61

Just wanted to let everyone know about the enjoyable experience we had recently when we purchased a fifth wheel rv from Philips Rv. Kenny Ballard and Easton Kukuck went above and beyond answering all our questions and getting us what we considered a very fair deal. Kudos as well to Bob Board in service. He took the time to show me how to winterize and perform preventative maintenance measures for the future. He has a wealth of knowledge to share. And thanks to Jeff in parts for ordering the extra parts and incidentals that we wanted. I would highly recommend this rv dealer and this team to anyone in the market for a RV!

Jessica Linville is such a good employee. - Shirley

Jessica Linville is such a good employee. She makes me feel like I am the only customer she has when I go in for service(which of course I am not). Went in yesterday for service and she handled it within a timely manner. Very, very satisfied

Larry Spates was the first person to answer the phone... - Lindaegerton

Larry Spates was the first person to answer the phone when I called. I was so impressed with his knowledge and attitude. He knew I had a busy schedule so he offered to bring the new Genesis to me to test drive. He was so knowledgeable about every gadget that I asked him about. There was no question that I was going to buy the car from him that day. He got all of the paperwork ready for me to sign the next day and was so efficient. In addition, he delivered the vehicle and went over every detail to my satisfaction.

Back in April we bought a Ram Laramie from Michael Jordan - tiffanyelissamitchell

Back in April we bought a Ram Laramie from Michael Jordan Nissan. Within hours of leaving the lot, the vehicle began having problems, starting with an alignment that pulled extremely hard to one side. After driving it for almost two hours to get home, it was very apparent that the alignment needed corrected. Within the next couple days, the charging pad in the front console began not working. A couple of weeks later, it started raining and we noticed a very large leak in the rear window. At that time we took the vehicle in to Michael Jordan Nissan since this was all within a very short time. The used car manager, Jonathan, was very hard to deal with and almost didn’t seem to want to make it right. Eventually he gave us a loaner and they ended up keeping the Ram for close to two weeks. Supposedly the Ram dealership in Durham fixed all of these issues and said the truck was good to go. We make the trip back up to Durham from Fayetteville to pick the Ram up. (All the while the other vehicle we purchased from them was in the shop for a sensor issue when we had JUST purchased that vehicle just days prior) So we had TWO vehicles that were purchased within a month that were both now in the shop. Both used cars. Jonathan was less than compassionate in this situation. We picked the Ram up and a couple of months later we notice the truck smelling really badly. The back window was still leaking, water pouring in the vehicle just as if the window wasn’t there. We take the Ram to the local dealership only to find out this vehicle has been in an accident that wasn’t reported on the carfax and now there are tens of thousands of dollars that are not covered under warranty and we are expected to pay for it on our own. I contacted Sabrina Hemby, who is literally the most amazing person, who immediately told the manager, Jonathan. The manager assured me that if I brought the vehicle to him right that moment, he would work out a deal and get us in something the same, if not better. He had a 2023 Demo he could get us in with no problem. Needless to say…. Many problems! I rushed up to Durham only for Jonathan to advise me that without another 13k down, there was nothing he could do. Excuse me?!? You had me drive two hours to tell me something you could have told me over the phone? Then I find out that while I’m there, he runs my credit WITHOUT my approval to see what I could be approved for. Jonathan then told me that without the 13k down, I would just be stuck with the Ram that was in an accident without my knowledge. Jonathan was “so bothered” by the fact that I wouldn’t fork out 13k that he had to immediately leave the office not to even return. He sent in a finance manager (who is a very close friend of mine and is one of two reasons we have bought over 8 vehicles from them. Corey Hemby and his wife are the ONLY reason we continue to do business with the dealership) in to just buy our truck back and call it even. I really had no choice at this point. So we’ve paid on a vehicle since April to only drive for three of the four months we’ve had it and now you will pay off my loan but I’m now screwed with no second vehicle. I say all of this to say, BUYER BEWARE! Jonathan is very crooked and will screw anyone over to make a dollar.

My husband and I ordered our 2024 Ford Maverick Hybred - pruettg4mh

My husband and I ordered our 2024 Ford Maverick Hybred from Boyd Automotive in July 2023. Throughout the waiting process, Jason kept us informed of the build-status of our vehicle and was very willing to answer our questions. We received delivery of the truck on May 30th. Jason and the team were extremely helpful, made sure everything was just the way we had ordered it, took time to review the truck with us so that driving would be easy. I am the primary driver and just love it! We took off from Durham to Florida for a trip the day after delivery. The truck performed very well then, and has since. I highly recommend Boyd Automotive to anyone looking for a Ford vehicle; in fact, I did recommend to a friend of church already!

Very honest! - CWNEWBERRY

Very honest! Very friendly! Zero pressure! They were very professional and helped me come to a great decision with my purchase.

Poor mechanic service and terrible customer service. - ednick2020

Poor mechanic service and terrible customer service. Had to return Escalade twice for ac with no real answer why after repairing it and had to return again because did not put back together properly. Jason Hampton was service guy always seems to be on vacation. If you have Cadillac Problems you should find another dealer I will.

Rashard was the best! - tsuggs

Rashard was the best!! He's my man from now on. He's very patient very knowledgeable very positively upbeat and not a pushy salesman. I will be back! Thanks Rashard. Love ya!

In my 40+ years of buying cars for myself and my family, - kzmom

In my 40+ years of buying cars for myself and my family, this was the BEST car buying experience ever. Jordan, the sales rep, was a straight-shooter. Not only was he honest, he didn't play games, and he treated me with respect. He answered every question with a smile and took me seriously ... no matter how many times I asked or how many questions I asked. The finance guy, Eli, explained everything well and had the entire process stream-lined so it didn't take forever. Michael, the manager, came into the office, sat down and visited, and explained his philosophy of great customer service - which he lives and inspires his team to carry you. I felt seen, heard, and appreciated. Capital Nissan has a great team and great products!

Treat the people that put cars on the lot better and pay... - Fired up!

Treat the people that put cars on the lot better and pay them money owed! They do all the grunt work while you reap the rewards. I’d give 0 stars if possible. Avoid these unscrupulous dealers!

Today made me trust the saleswoman and the financial - simmonsa40

Today made me trust the saleswoman and the financial staff.I went to Bob King meet Lesli and she was the BOMB!!I got a bit discouraged at one point but Chris worked it out and made me feel better.I walked away with a car that I truly loved.I will definitely recommend Bob King Mazda..Thank you for the help!!!

I’m a car guy. - Matt8265

I’m a car guy. Love my 2023 Santa Fe but one of the best parts of ownership is in dealing with their Service Department. Majer Elswick is the manager and a fantastic guy. I can’t imagine dealing with anyone else for service! This dealership just continues to impress. Smart, capable, knowledgeable people! Buy here!