1,242 Ohio Used Car Dealers

Today my elderly mother took her 2020 Ford Escape in for - chris64brmc

Today my elderly mother took her 2020 Ford Escape in for factory service. She was treated poorly by one of two service personnel and he was very inattentive to her needs or concerns with the vehicle. After a short time period, she was advised her vehicle service was completed but found no reason for the service display wrench icon, speculating that her oil simply needed changed. This vehicle was purchased new from Waikem Ford & has less than 17,000 miles. She was charged $90 for an oil change & tire rotation. The service rep also failed to deduct a $10 service coupon she presented prior to the vehicle being serviced, promising to make it up to her "next time." After speaking with her today, I can assure the Diehl management team both in Massillon & Butler PA she nor any other member of our family will patronize any of your dealerships again for service or sales. We have long supported the Waikem family of dealerships having lived in the Massillon area for over 55 years. My wife & I personally have purchased over 12 new & used cars from Waikem over the decades but no longer. Perhaps Corinna Diehl needs more stringent oversight of the Massillon operations to ensure the total lack of concern to customers is remedied but any corrective action will be too late for us.

This dealership is amazing, I got a great deal from them - Sakirulyb

This dealership is amazing, I got a great deal from them on my BMW 325, very excited about my purchase and would like to thank my sales rep Alisha for her honesty and help, I highly recommend her and Premier Automotive group to everyone, who's in search for a great car.

Management at this dealership is very shady and tries to - Bobby B

Management at this dealership is very shady and tries to rip people off!!! It's a shame because their salespeople work very hard only for their management to screw over the customer and their sales people. Extremely dishonest management!!!

Gary went the extra mile to earn our business. - Playgent

Gary went the extra mile to earn our business. He also was very knowledgeable about the product.

Be careful. - michael.redmon40

Be careful. They advertise really low prices but then change the terms over and over and over. Exhausting. I signed a deposit form that isnt complaint with the State of Ohio laws. They kept my deposit after changing the terms for the 8th time. Financing terms, paperwork. "Free shipping", it is all a scam. Silly waste of time dealing with these people. Buyer beware.

If you need a car yes, however Buyer Beware. - y.ehenderson7

If you need a car yes, however Buyer Beware. And here is why, I purchased online, got limited photos, when car arrived it was delivered as promised, however a cracked bumpers, dings and scratches galore. Drive side tail light, just put in, and not properly. New Tires with 2 match pair for the front different pair for the back. Never recalibrated the TPMS System. That light is on. to a mini trip to see how it handled the road no check engine light is on. And finally the best part, 30 day sticker for OH is due to expire and they provided me with a affidavit to give to my Department of Motor Vehicles asking them to extend more time? Really.....

I’ve had the best experience here unlike other car - mnmmustafa96

I’ve had the best experience here unlike other car dealerships, their cars are in really good condition All the people working there and the owner were respectful and helped me with the whole process They have a huge service station at the back Basically its a one stop for everything car related It just makes everything easy. I drove away with my new car in 30 minutes.

Recently worked with Rachel Dotterman and Volvo Cars - Christopher H

Recently worked with Rachel Dotterman and Volvo Cars Cincinnati to purchase my new S60 after deciding what I wanted and finding the right unit. I've been an automotive industry professional nearly my entire adult life and was pleasantly surprised by how well their team handled the entire process. Rachel is a consummate sales professional. She made the negotiating process simple, accommodated all reasonable requests, and is legitimately a product knowledge expert. Overall it was a great purchase experience and I would not hesitate to purchase from them again or recommend them to anyone!

This is the second time we purchased a vehicle from them. - Teresa

This is the second time we purchased a vehicle from them. We had no problems with the first car, so when we needed another, we went back. Good service, answered our questions patiently. Good cars for descent prices. We would recommend this dealer.

Needed oil change. - leftygeezer

Needed oil change. Wait time was only about 25 min. Got in same day as I called

I wish I could give zero stars. - jim

I wish I could give zero stars. My experience at Cochran Chevrolet's service department was a masterclass in how not to run a business. It started with my service rep, Jerry, who, after a few days, told me my car needed significant repairs, including a new thermostat and potentially a broken valve spring. Throughout the initial back-and-forth text updates, I repeatedly confirmed they would work with my Car Shield warranty. After about a week, the story took a sharp turn when I reached out for an update and was answered by the service manager, Angela Rupert. She informed me that Jerry was on vacation and that, actually, my car just had some carbon buildup. Then came the kicker: she claimed they didn't accept Car Shield, a fact that was conveniently ignored the entire time my car was there. Fed up with the conflicting stories, I told her to stop all work and that I would pay for the diagnostic labor and take my car. When I arrived, Angela Rupert proved to be one of the nastiest, most unprofessional people I have ever dealt with. My car was sitting outside, yet she refused to give me my keys because I was "visibly upset." She never once offered an apology for the contradictory information. Instead, she became incredibly defensive, claiming I was disparaging "her" business and condescendingly suggesting I must have misunderstood the situation. As someone who has built a 34-year career in business-to-business financial sales—where listening and understanding are critical—this was particularly insulting. In a bizarre attempt to silence me, she said she would charge me nothing so I couldn't complain to the BBB or the Attorney General. After a heated exchange where she falsely claimed my car wasn't ready (I was literally looking at it), I finally got my keys and left. The final insult? I drove up the street, turned my car off, and it wouldn't start again. My battery, which was only two weeks old, was completely dead. They had to jump it just to move it and never said a word. This dealership's service department is a circus of incompetence and deception. Jerry and Angela Rupert are a disservice to the Cochran name. I will be sharing this story far and wide and have already filed complaints. Do yourself a favor and avoid this place like the plague.

JR was AWESOME! - Derrick and Amanda

JR was AWESOME! We corresponded by text before arriving and he had a vehicle waiting for us to test drive. The process was fast and smooth and was an excellent experience from beginning to end.

Great service from Stevie and Ari. - dv07c

Great service from Stevie and Ari. No need for any haggling they take care of their customers and building loyalty

They were low pressure, friendly, professional and when - musicfish59

They were low pressure, friendly, professional and when it was all said and done, gave me the best deal out there. The salesman Elijah, the sales manager Tyson and the finance manager were all great to work with. I would highly recommend them!

We have bought several vehicles from Donley they are - napadale

We have bought several vehicles from Donley they are always very friendly and helpful. They always get us where we need to be. Thank you Jim Casebolt

Great service the minute you pull your car into the bay. - Cheryl T.

Great service the minute you pull your car into the bay. Lukas checked me in and waited while they serviced my car. He kept me apprised and also received a multipoint inspection video. This is my second Audi and I have always chose Audi Sylvania for their pleasant and experienced staff.

Purchased a V60 through salesperson Stephanie K and found - wk2026

Purchased a V60 through salesperson Stephanie K and found the experience very pleasurable. Stephanie worked hard to get what I wanted and and she made the process so easy and helpful to me.

Service was great, Maggie is an excellent customer - DENISE.DUNN48

Service was great, Maggie is an excellent customer service representative, she is always friendly and has a smile on her face. She is a keeper! Always great service there.

Dishonest, Shady business on a 2005 Jeep Liberty Sport - roland.willock

Rollback the odometer on a 2003 Jeep Liberty. When questioned the incongruence. Frank Faragone stated that it was a typographical error on the car fax report and that if I wasn't satisfied with the car when I picked it up I would get my money back. I sent my brother to pick get the car because I was traveling at the time. He found a car that was smoking and driving very rough. He told them the car was unacceptable and was told in return that it was a done deal even after what Frank. My brother loudly told them that he was not going take smoking and rough car. Frank, realizing that there were other customers on site and didn't want them to know of there dishonesty and shady business, reluctantly wrote on the "I owe you" about the smoking and rough driving. I took the car to a mechanic who found a leaking valve cover gasket, two burnt cylinders with blown head gasket, a leaking corroded fuel rail with two completely clogged fuel injectors, stop leak and saw dust found in transmission. Called the Scott at Autos direct who told me to fax the invoice of the defects and repairs which I did. I have not gotten response from them since. Beware and Stay away from this dealer.

Writing this in regards to my mother in law. - Tiffany

Writing this in regards to my mother in law. She took the car she bought from them in for service & oil change on May 16th. They supposedly did a full inspection & changed all filters. One week later the car’s fan starting making a terrible noise. She took it in, they had her sit there for 4 hours. Told her that in one week a rodent built a nest from fender to fender, that it was a strong rodent because it bent metal, then charged her over $400.00 to “clean out the nest”, replaced a filter that supposedly was changed a week earlier, never fixing the fan or noise. Donley told her the engine needed to be removed to fix the fan & it would not be covered under her extended warranty. Had her take it to another Ford dealership, fan is being fixed under warranty, engine does not need to be removed. Donley saw an elderly widow & took advantage. This is sad & pathetic.

I will never, ever buy a Mazda from anywhere other than - md330

I will never, ever buy a Mazda from anywhere other than Mazda of Bedford. We have purchased several new and used Mazdas from this dealer and the experience is top-notch, from start to finish. Sure, the new showroom is gorgeous. Sure, the salespeople are friendly, respectful, and helpful without being pushy. But that's a minimum expectation for a dealership, in my opinion. What separates Mazda of Bedford from other dealers is the team working behind the scenes to support customers. Example 1: six years ago I was working in my home garage on a significant repair to our CX-9. It was a holiday weekend, so I knew I would have an extra day to do the job. BUT, I needed a part that could only be found at the dealership. I called, and they had it. This was late morning on a Saturday. I talked to the parts department and told them I was on my way there as fast I could get there. TWO guys in parts waited an extra 15 minutes after their closing time on a holiday weekend so I could pick up the part. They also talked me through some of the challenges I could anticipate when swapping out the old part for the new one. This is the kind of service and support I have always gotten from their parts department. Example 2: Milo in the service department. Hands down the BEST person you could work with when having your car serviced. He is honest, friendly, and direct. If it's an easy job, he'll let you know and encourage you to get it taken care of sooner rather than later. If it's bad news, he gives it to you straight and lets you talk through options. No judgment, no pressure. If you are thinking of buying a Mazda, do it. They're great cars. And buy it from Mazda of Bedford. I drive past a couple Mazda dealers to reach this one, and I always will!

Wow! - Deechamp62

Wow! What a wonderful dealership with pleasant, friendly helpful people! Our sales person, Syerra Wood was great, Bryant Kucera , Ronaldo Deas, just to name a few were great and accommodating and easy to work with, no pressure just total consideration,. Would go back and travel out of town to buy again.

My wife & I drove about2 hrs to look at a Jeep, we dealt - Mikehight54

My wife & I drove about2 hrs to look at a Jeep, we dealt with Andre, he was awesome. Made the entire experience very smooth! We ended up making a deal & brought home a great Jeep!

The process was quick and easy! - Stephaniejedra

The process was quick and easy! Richelle and staff were very friendly and extremely informative.

Make it back to you and keep in touch with you everyday - tomjudymurn

Make it back to you and keep in touch with you everyday you can't ask for much more than that

BUYERS BEWARE! - Laddell08

BUYERS BEWARE!!! I Purchased a vehicle from Tom the sales manager. Im in Virginia. When the truck arrived I noticed the engine light came on so I took it to my dealer they told me it needed almost 11k in repairs. I took out the best warranty the offered. the warranty company would not cover the repairs because they said it was pre existing. I called Tom and he kept putting it off by telling me he would look into it. So I picked my truck up from the dealership then the brakes were grinding like crazy so I took it to another garage that cost me $2100 to fix. I called Tom back to tell him just to find out he was no longer there. I then spoke to Bill who refuses to call me back. I even told them I was going to ship the truck back to them. They said that would be considered a voluntary repo which would hurt my credit. Bill said if I wanted to take a loss on the truck I could trade it in. This was my first time buying a truck online and it will be my last.

Key Chrysler gave us superior service with our car. We... - mmrparvin10

Key Chrysler gave us superior service with our car. We had issues that Chrysler Corp. would not help us with. Key went above and beyond our expectations in the quality of service and assistance they gave us. Highly recommend.

Purchased a car January 17, work that was added to my - tj

Purchased a car January 17, work that was added to my loan that I was gonna be paying for, the dealership was not able to do the work per Fords recommendation. It has taken over 30 days to get a refund check as their lack of communication and follow-through has prevented a quick refund. It has been about 45 days since I purchased a vehicle and they have not sent me my title number a random. I had to go out and buy my own so that way I can get my vehicle registered as my temp tagged for back to expire. Still have not received a refund check, I have followed up with the dealership several times and they do not return phone calls. It took me three times to call the dealership to get through to somebody, when asked why was I told that the check was mailed last week and now I’m being told that the check is just now getting sent out. They transferred me to one of the managers who is one that has not returned to any of my phone calls. I would recommend to avoid this dealership at all costs, regardless of how sweet the deal may sound.

Stopped in without an appt. - scarpent82142

Stopped in without an appt. looking for a new car - Dylan went out of his way to get my trade in appraised and estimated financing done right away. The car I wanted was in transit to the dealership. During the process he answered all of my questions and kept me updated on the ETA date. When the car arrived Dylan notified me right away and worked with Service and Financing to see that I drove off in my new car the next day which was a very busy Saturday. Dylan actually takes the time to make sure the customer gets what they want and doesn't try to push a pre sale agenda.

Brian Lilly and the staff made the process of purchasing - Tandkatkinson

Brian Lilly and the staff made the process of purchasing a vehicle an enjoyable one! My wife and I appreciated Brian’s commitment to customer service. He went the extra mile to make sure that we were welcome, was very transparent with the necessary details needed for a successful vehicle purchase, and was very compassionate for us and our long travel distance to pick up our vehicle. He even went out of his way to make sure that we had a lunch that was provided for us when we arrived! We would highly recommend Brian and the staff at I-90 Nissan, and would encourage others to seek them out when a vehicle is needed. Thanks Brian and staff for a wonderful experience!