Good service - Redneckwyz
Stopped buy to test drive the Jeep had gotten approved at diffrent dealer out of state mark said he could get it done for us to with out messing up our chances at other dealer didn’t take long at all and he came threw was great to work with and got us taken care of thank you
Top Reviewed Specialists At This Dealership
A service Thank You to Ryan - DebbieS
I was visiting Newberg Oregon and to my dismay my tire pressure was low on my new Dodge Durango. The dealership was just down from my hotel. I stopped to see if they could diagnose the problem. It was later in the evening. The service dept was swamped. But Ryan was there to give me excellent service. Had the repair done on my tire and car back to me in no time.
He is a gem of an employee. I live in California and have a long drive home. Ryan thank you for taking the time to offer me such great service.
Easy process - Roseme97267
I knew I wanted a jeep but I did not know what kind I told Jeremy what I was looking for and he found the exact car for me. I was so excited and the process was so easy I would highly recommend this dealership as well as Jeremy himself.
Fleet and Internet Sales Manager
Purchased Ram 3500 - Jens8109
Stopped in several times for information on pickups and was able to get the information I was looking for from Salesman Alan McKinney. He was pleasant to work with and did not pressure us into buying. He provided us with all the information on the pickups and left the choice up to us. Even informed us on ways to compare and save money on other equipment we are looking for in the future.
First dodge ourchase - KIMBERLEE.BARRETT1989
Our family was ready to move up to a bigger vehicle and find a great deal. Between Jason and Dave we were able to come to an agreement and walk away feeling very satisfied with our purchase. So far we have already been able to create some great memories and are planning on even more trips and memories to be made in this vehicle.
Internet Sales Manager
Good car buying experience. - Brian1121
The staff were all very helpful. Atilla took as much time as we needed and explained everything about the car. He did an excellent job.
Professional And they care, and M Tv - Cvn786
Their professionalism is above reproach and most importantly they are there when you need them!will you all be listen and may work with you and help you and when you ask them to do something they do it I consider them the best of the best and that's based on 10 years of service and having things done that needed to be done and things it in all that you have and regular maintenance never heard a bad word about them either post script there what we hope all automobile dealers are or should be these guys do it Chester Morgan Dill Leonhardt
Very good service - Lloyd1245
The dealer and salesman was great they where very helpful on averything talked to us in very good mannerism answe all question with out giving us xxxxxxxxx about what it could do like the experience very much
GREAT CUSTOMER SERVICE - DodgeGuy
This dealership went above & beyond my expectations! I came in for an routine oil change & shock replacement and left with a smile. While getting the service for my Dodge Truck the Tech Mr. Brian Potter noticed some leaks that needed immediate attention. From his further inspection these were in my opinion & his critical that would have caused a major problem for me on my return trip home. He got on his computer found the parts to install (some parts in inventory some not). That is not all, the Owner found out my situation and at his expense brought the parts in by sending his staff to get them from a surrounding town(s). It was repaired the same day! My hat is off to this Dealership!! In my opinion they are the 'Gold Standard' of Dealerships and others could learn how it is done from them!!!
I highly recommend this Dealership!
A refreshing truck buying experience - The Meg
I would rather go to the dentist than spend time buying a vehicle. Cottage Grove Dodge and Jeremy Ralston completely changed my mind! We were treated with respect and our best interests were paramount. Goodbye gigantic chain store dealerships; hello Cottage Grove Dodge!
Legacy Dodge is by far the Best Dealership - RAM2017Owner
Legacy Dodge made the Car buying experience fun and easy! The guys in the sales department are 10's they know what they are talking about and they make this the only dealership that I'll buy cars from in the future
Overall Great service - Lithia jeeep
Down to earth
Made deal happen
I recommend dodge lithia dodge Jeep roseburg
Thanks for great service
Again thank you See you when time to get new auto
Recall - Whynot
Recall notice was taken care of promptly..1 hour wait in a very busy situation..Dodge PU out quickly and Dan,Kevin?...were great to help me.
was happy that it was only 2 1/2hr. wait instead of all day - cargirlKathy14
overall we were happy with service, have been unhappy with visits in the past but this time was ok. I have a lifetime oil change but will not use it because of past bad experience.
Professional - Skadoodle
In twenty five words describing my experience at lithia Chrysler, dodge, jeep, ram of portland, I would say it was prompt, professional and great quality of work
Great car buying experience!!! - Mmcafee525
Smolich is absolutely the most pleasant car buying experience a person could have!!! My wife and I went in on a whim to check out a car, we were working with another dealership in town for a car that was 3 years older, and Were feed up with the way the other dealership was playing games, so with that we went to Smolich to see Corey.... we had no expectations of taking a car home that night, with our credit that just doesn’t happen! We sat down with Corey to do our paperwork and there were no negative negotiations, we told them about the car and price of the one we were looking at, and they were able to put us into a brand new 2018, for $1500 more than the used one we had been looking at. And we were able to take the car home the same night. The entire process took 2 and a half hours and that’s with a 25 minute test drive. We love the fact that you deal with one person, except the finance persons to sign paperwork, they definitely earned our business for life, we will be back when I am in the market for a new truck. Thank you to everyone at Smolich!!! You guys nailed it.
Not Veteran Friendly - Tmchase08
Not veteran friendly. My husband and I have been looking for a Durango so I inquired online about a new one they have on the lot. I received a response from Sammie Jo, and our problem started when she asked if my husband was a veteran. I said he is and she told me we just needed to bring in his 1099r or a retirement statement for proof. I explained to her that we was medically retired and never made it to a full retirement due to being injured so we don’t have either of those documents. She said we would need those for the discount. I told her all we have is his DD214 to prove service or his VA award letter to prove disability. She then asked if he was 100% disabled...I said no he is not he is rated 80%. To which she responded that he would not qualify for the military discount they offered but she hoped that would not discourage us from coming in. I explained at that point it absolutely would discourage us from coming in and it has nothing to do with missing out on a $500 discount. My problem is the dealership is okay with telling a veteran “sorry you were injured and didn’t make it to retirement, but you weren’t injured enough” for their discount. It’s absolutely upsetting that someone who placed his life on the line is treated that way. I have emailed the general manager about this, with no response. However, Sammie Jo has managed to message me three times since to ask if we are still interested and ready to come in, each time I have explained yet again why we would not be coming in.
We didn’t go in expecting a discount for his service, we didn’t even ask about it but instead were told his service, his time, his injury isn’t enough. I am thankful that we were not in the dealership and this was all told to me over text message, I would have hated for this to be told to my husband’s face.
Just a warning to other veterans who are in the market for a vehicle, you just might be told you aren’t good enough either.
Price is everything... - Cenco
No frills but saved a lot. Bought the truck we wanted and saved about 3K dollars. Late night deal and the sales and finance guys hung in there ‘til the “fat lady sang”. Paperwork was a marathon as usual and our copies were handed to us in a well-worn file folder (as I said, no frills). Thanks Jamie & Aaron!
Spectacular, over & above service from Linda & Gary - renea.whitney1968
3/3/17 I have received on all of my visits to CH Urness Motors spectacular, over & above awesome service from Linda in the Service Department. Gary my tech found and replaced the part needed for my drivers side mirror in record time. My walk in experience with Teri in Service Department 2 weeks ago was aweful, she was snappish and rude....but Linda made up for it, Linda is excellent in Customer Service and her job. Thank you Linda & Gary for getting my 2015 Dodge Ram pick up fixed. It was a pleasure working with both of you..especially since my vehicle had been into the I-5 Dodge in Centralia, Washington and I received such crappy service from them, I even had to take pictures of my own vehicle to drivers seat & side mirror for the warranty job and was told that there was no way that it would ever get approved even though there was no damage by me they were factory issues that were covered under my warranty...especially since my truck was 3 years old and had approximately 31,000 miles on it. I will never return to I-5 Dodge in Centralia, Washington, they put on the warranty side mirror and it still didn't work! So, I took it to CH Urness Motors and they got the inspection done, ordered the part, and got me in for an appointment and repaired the problem with no issues or hassle. Thank you Linda. Renea Whitney
Friendly environment. - Jbdetti
Enjoyed the interactions with all involved. It did take a little longer to get to finance than I expected, but Zach was there and engaged in the process. Appreciated that part of the experience.
Its a new and improved St Helens Auto - kathief
This St Helens Auto Center is not your mama's St Helens Auto. New owners /management and staff have really changed everything here. I bought from the "old guys" and can admit they were too shady for me, resulting in many problems ,including distrust and "never agains"
We heard that things had changed, so we visited the lot and found what we wanted.
I purchased my Journey here in 2017, and have had zero issues.
Keith Weisgerber in service has always been a polite, cheerful and experienced guy! Always in and out in quick time for oil changes and and such, and he keeps me informed of wait length or any questions-for example--he found me on the lot, showed me the cabin air filter and asked if I wanted replaced. And if so, its about $XX dollars. Seeing it made me say yes.
Service dept is usually a bustling place, so some patience is required for narrrow lanes and parking, but the fact they are busy is usually a good thing!
Customer Service was awful - Smariana
Purchased a Jeep from this dealer as well as had my first Jeep serviced there. The worst experience in all departments that I have ever experienced. No one takes responsibility. They tell you what they think you want to hear and never follow through. Regret going there. Will drive out of town to go to another dealer to service my vehicle.
Horrible Service and Rude Parts Manager - Xdream
The service manager is very rude, values his time more than the customers, refused to give me his name, refused to give me Corporates number, was suppose to set up a recall on airbags that could potentially kill someone in my vehicle and instead hung up the phone on me.
I took my 2007 Jeep Grand Cherokee in because my TPMS... - AlexKloewer
I took my 2007 Jeep Grand Cherokee in because my TPMS light was on and blinking, according to my owner's manual I needed to take it in to get scanned. Knowing, only certain places have the appropriate scanner, I took it to MTM because I used to know the former service manager and always had positive results from taking my vehicle in. As soon as I take it in, after making the appointment by phone and explaining my problem and having the person agree that I need to have it scanned, the man at the who takes my keys says the TPMS light means the tire pressure needs to be checked. Obviously, I have already been to Les Schwab numerous times and my tire pressure is fine, also I had looked into before making an appointment. After insisting my tire pressure is fine and that it needs to be scanned, he takes my keys. Anyway $200 and one sensor replaced later, I pick my car up. As soon as I drive it off the lot, the light comes back on. I take it back after work to get scanned because no one answers the phone after I'm halfway back to work. They scan it and said codes needed to be reset but that it is now fine. I drive off the lot again and the light comes on again. I call to make another appointment. I take it in for another scan and they call me back and tell me that now my right front TPMS sensor has gone out and it will be another $200 to replace. I prefer to have no blinking lights in my dash, so I agree to have them order the part. Yes, I did ask whether my left front sensor had even needed to be replaced and they said that yes it was an odd coincidence that the left front one went out and then the right front one went out. That appointment was on March 22, 2013. I have not heard from them since then. It all seems rather fishy now. If possible, I would take your car for servicing elsewhere. I still have a TPMS blinking light in my car. I was willing to pay for the other sensor to be fixed and they never called me back after ordering the part. I was never rude to them, but now I am pretty angry and unsatisfied.
Lithia Chrysler Jeep Dodge of Eugene