Dishonest sales, undisclosed damage, and terrible - mgweir21
Dishonest sales, undisclosed damage, and terrible post-sale support – Do NOT buy here!
I strongly advise against doing business with xx. Helens Auto Center, especially if you are purchasing a vehicle sight unseen. My buying experience has been a complete nightmare, and their lack of post-sale accountability is staggering.
Before purchasing a 2024 Jeep with 13k miles and having it delivered, I explicitly asked for a detailed disclosure of any imperfections—even minor scratches, dents, or alignment issues. I was explicitly assured the vehicle was "perfect" with zero signs of wear and tear and no mechanical issues whatsoever. We even had it written into our contract that the dealership would perform all open recalls, service bulletins, and software upgrades prior to delivery. They claimed all of this was completed. It was not.
Here is the reality of the vehicle they shipped to me:
Undisclosed Damage: The moment the transport driver arrived, he immediately pointed out light scrapes on two of the wheels and damage to both front tire spats that the dealership hid.
Severe Suspension Issues: As soon as I drove it, it was obvious the alignment was horribly off, with the steering wheel crooked by about 10 to 20 percent. I took it to my local Jeep dealership, and they were unable to even complete an alignment. I was advised there is likely significant damage to the suspension components that requires a body shop to evaluate.
Mechanical Failures: The driver’s side air conditioning does not work at all and only blows cold air on the passenger side. My local dealership is currently trying to diagnose and fix this.
Breach of Contract: Despite written assurances, the latest recall was never actually performed by xx. Helens. My local dealership had to do the work they lied about completing.
When I reached out to xx. Helens Auto Center to resolve these blatant misrepresentations, they completely stonewalled me and refused to budge an inch. They sold me a damaged, malfunctioning vehicle under false pretenses, broke our contract regarding the recall work, and washed their hands of it the second it left their lot.
Save yourself the massive headache, thousands of dollars in unexpected repairs, and the stress of dealing with dishonest business practices. Take your money anywhere else.
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