We recently bought a used car from Power Kia in Salem.... - Sarah
We recently bought a used car from Power Kia in Salem. The car had not been detailed by the time we bought it. They said that we could come back in a few hours and it would be detailed. When we picked it up it was still so dirty! We had to leave but called a couple days later with this complaint. They said they would detail it again for us. So we dropped it off again and they had it for FIVE days when they finally called that it was ready. We were about to pick it up for the second time but the carpet was still wet, a shampoo bottle was in the back of the car, a part was broken off of the car, and there was still dirt everywhere. It seemed like they rushed through right before we picked it up after having our car for five days.
When trying to resolve this they made us wait almost an hour before helping us. One of the young men sat on his phone in the lot instead of helping us. Our overall experience with them has been extremely frustrating. They have been very unprofessional. I would not recommend purchasing through them and would not go back.
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