S etrvice - Dg
Proper diagnosis, price at quote friendly reception, very cooperative help prior to having to bring in, done in a reasonable amount of time will recommend to others
Top Reviewed Specialists At This Dealership
Lead Sales Professional
Confused after 2 1/2 hr wait for oil change/tire rotation - janeo
Disappointed I went in for an oil change, tire rotation and to do what's required for 30,000 maintenance schedule . . .. ended up with a $300+ bill because they did a "fuel injection" service on my vehicle.
Came to find out that's one of the things dealerships make their money on when it's not necessary on the majority of vehicles, definitely not at 30,000 miles!
Embarrassing - and discouraging they took advantage of someone who's not savvy about maintenance scheduled requirements . . . they mentioned checking fuel system, didn't mention exorbitant cost! Service techs at other dealerships always spoke with me about their findings before performing extra, unexpected work, especially if it was spendy.
I said yes to recommendation, as they seem to have good, qualified staff up front, trained technicians. . . just need to watch out and request full explanation of work to be done before car's worked on, including cost.
Hmmm . . . may not return.
Fleet and Internet Sales Manager
repair of turbo failure - jimmoon
.Repairs were done in a timely manner and i was kept informed of the progress. I would take it back for further repairs or service in the future.
Accomidating and knowledgeable - Hunter2015
I was impressed with this dealership's staff, they were friendly and listened to my wants instead of pushing things I didn't need. I was concerned about having a car payment that was too high that the manager decided to over pay on my trade in so I could pay off my other car that I still owed on so I only had one payment. Alex was also awesome and bought my husband and I jeep tshirts so we can remember our experience at this dealership. The manager John Henry, also gave me a privacy divider for th,e back of the vehicle that he had laying around at home. I had the pleasure of working with a new sales employee named Brandy that was super nice and friendly. Thank you newberg dodge!
Outstanding Customer Service! - MSMEADSHUBBY
Brian Fisher was a true professional, who was very knowledgeable about the vehicle I was interested in, even though it was not one of their select vehicles. He also did not continually try to sale me one of the lots sponsored vehicles. Which was refreshing, do to the fact that when I arrived I knew what I wanted and I was going to leave with that vehicle or nothing at all. Devin was also fantastic in the fact that he went out in search for the best interest rate to suit my needs and wants.
Professional And they care, and M Tv - Cvn786
Their professionalism is above reproach and most importantly they are there when you need them!will you all be listen and may work with you and help you and when you ask them to do something they do it I consider them the best of the best and that's based on 10 years of service and having things done that needed to be done and things it in all that you have and regular maintenance never heard a bad word about them either post script there what we hope all automobile dealers are or should be these guys do it Chester Morgan Dill Leonhardt
Very good service - Lloyd1245
The dealer and salesman was great they where very helpful on averything talked to us in very good mannerism answe all question with out giving us xxxxxxxxx about what it could do like the experience very much
GREAT CUSTOMER SERVICE - DodgeGuy
This dealership went above & beyond my expectations! I came in for an routine oil change & shock replacement and left with a smile. While getting the service for my Dodge Truck the Tech Mr. Brian Potter noticed some leaks that needed immediate attention. From his further inspection these were in my opinion & his critical that would have caused a major problem for me on my return trip home. He got on his computer found the parts to install (some parts in inventory some not). That is not all, the Owner found out my situation and at his expense brought the parts in by sending his staff to get them from a surrounding town(s). It was repaired the same day! My hat is off to this Dealership!! In my opinion they are the 'Gold Standard' of Dealerships and others could learn how it is done from them!!!
I highly recommend this Dealership!
Needed a used pickup - Jean Fields
We have bought two vehicles from Jeremy Ralston we told Jeremy we needed a pickup and when he got one in he called us and we bought it . The people there are very helpful that's why we always go back there
No BS - Larry Miles
I have bought a lot of cars in my days, but these guys are the best. They are thorough, they explain everything so that anyone can understand it. I never felt pressure to buy!
Legacy Dodge is by far the Best Dealership - RAM2017Owner
Legacy Dodge made the Car buying experience fun and easy! The guys in the sales department are 10's they know what they are talking about and they make this the only dealership that I'll buy cars from in the future
Poor customer service - Tami Ramsey
I came in for an oil change on Saturday May 12, 2018 and I was the first person in line at 7:30am. A tech came out and spoke with me around 8:00am and said that he was going to pull my car out and they should be coming to get me to check me out shortly. I then watched 3 other customers get called to check out because their cars were ready while I still sat and waited. Finally after almost an hour since I had spoke to the tech I was told my car was ready. I was then told that the reason for the delay was that they were trying to get the paperwork ready for me to get the extended package for the free oil changes, which I had requested in a previous visit as well and was told I would receive a phone call which never happened either. I left without paperwork again and was told I would need to come in and speak with Albert on Monday which irritated me that I was expected to make another trip down there instead of someone following up on a customer request. I asked why it had taken so long for them to come and get me for my car and was told that it had gotten really busy with checking people in. I then asked why other customers had been checked out while they were so busy checking people in and they then referred again to getting the paperwork for the free oil change extension, which I still didn't have. It seems to me that if I am one of the first customers to have their car taken in then I shouldn't be waiting for an hour and a half, especially if there are no issues with my car. And on top of this I had to pay for my oil change again, which wouldn't be as big of a deal but if on my last visit there would have been a follow through in my request for the oil change extension I wouldn't have had to pay again.
Great Deal...GREATER sales rep! - JohBoy
When it came time to give up the ghost on our 2005 Grand Cherokee, we knew there was only one thing to do...call our original sales representative, Shawn Penny!
Shawn had been so good to us when we bought the '05, we could see no other sales rep. Again, Shawn came through with flying colors putting us in a new, beautiful, 2018 Grand Cherokee!
So, if you are looking to buy a new Chrysler/Jeep/Dodge/Ram, go to the square shooters at Lithis in roseburg and ask for Shawn Penny. He's the best!
Quick and painless - benjaminjackman503
I had a great experience. After I purchased the car they did their 120 point safety inspection and realized the tires didn't have sufficient tread and put brand new tires on the car. Very cool.
Excellent - Z06Pilot10
Excellent customer service! Never felt pressured, Jeremiah Towery listened to our needs in a vehicle. Great experience from the first hand shake. Would highly recommend to my friends and family!
Love my jeep - B&J Jeep
Nice place to purchase a jeep. Salesman was respectful & very knowledgeable about vehicle. Finance had to look for better rate on loan. When we purchase additional products we were offered a lower interest. It would have been nice to know that ahead of time. We did get a low interest rate plus the nice pkgs of service & extended wuarranty.
Spectacular, over & above service from Linda & Gary - renea.whitney1968
3/3/17 I have received on all of my visits to CH Urness Motors spectacular, over & above awesome service from Linda in the Service Department. Gary my tech found and replaced the part needed for my drivers side mirror in record time. My walk in experience with Teri in Service Department 2 weeks ago was aweful, she was snappish and rude....but Linda made up for it, Linda is excellent in Customer Service and her job. Thank you Linda & Gary for getting my 2015 Dodge Ram pick up fixed. It was a pleasure working with both of you..especially since my vehicle had been into the I-5 Dodge in Centralia, Washington and I received such crappy service from them, I even had to take pictures of my own vehicle to drivers seat & side mirror for the warranty job and was told that there was no way that it would ever get approved even though there was no damage by me they were factory issues that were covered under my warranty...especially since my truck was 3 years old and had approximately 31,000 miles on it. I will never return to I-5 Dodge in Centralia, Washington, they put on the warranty side mirror and it still didn't work! So, I took it to CH Urness Motors and they got the inspection done, ordered the part, and got me in for an appointment and repaired the problem with no issues or hassle. Thank you Linda. Renea Whitney
Zero pressure, open and honest environment - Dnadoc
Bobby was very helpful, he guided me through the process, and found me a great deal on a new vehicle that the other dealers thought was too good to be true. I would without hesitation buy my next vehicle here.. Thanks guys!
Fantastic experience - Redsoxfan
Great experience today. Sales team made me feel comfortable and did not pressure me to buy. I did not expect to buy with first dealership I visited but the team was so good it made it easy to buy the first place I visited.
The service manager at the shop is a liar - Perry
I made a 9 o'clock appointment to get my truck looked at spoke with Kenny Knutson when I arrived at the dealership I was told that they wouldn't be able to look at my truck until that afternoon when I asked why I was told that my appointment was at 8 o'clock and I was an hour late not true after further questioning the Service manager I was told there was also leftover work from the previous day I'm 62 years old not senile my appointment was set at 9 o'clock I did not let them work on my truck after lie to me I would not trust them to do nothing I'll never go back
Dodge Durango R/T - TylerJames50328
No pressure to buy, knowledgable salesman, and easy to work with. It was a great experience and I will buy my next vehicle at Dodge Withnell.
Our great Sales Consultant - Jbmart
Tim Garcia has been the best sales consultant we’ve ever had. I can guarantee you that he is the most compassionate, understanding, and easy to work with. He also made sure to walk us through everything to make us comfortable with our decision. He wasn’t one that made us feel pressured about purchasing. I am beyond happy we got to work with him and with our purchase! Thank you Tim!!
Horrible Service and Rude Parts Manager - Xdream
The service manager is very rude, values his time more than the customers, refused to give me his name, refused to give me Corporates number, was suppose to set up a recall on airbags that could potentially kill someone in my vehicle and instead hung up the phone on me.
I took my 2007 Jeep Grand Cherokee in because my TPMS... - AlexKloewer
I took my 2007 Jeep Grand Cherokee in because my TPMS light was on and blinking, according to my owner's manual I needed to take it in to get scanned. Knowing, only certain places have the appropriate scanner, I took it to MTM because I used to know the former service manager and always had positive results from taking my vehicle in. As soon as I take it in, after making the appointment by phone and explaining my problem and having the person agree that I need to have it scanned, the man at the who takes my keys says the TPMS light means the tire pressure needs to be checked. Obviously, I have already been to Les Schwab numerous times and my tire pressure is fine, also I had looked into before making an appointment. After insisting my tire pressure is fine and that it needs to be scanned, he takes my keys. Anyway $200 and one sensor replaced later, I pick my car up. As soon as I drive it off the lot, the light comes back on. I take it back after work to get scanned because no one answers the phone after I'm halfway back to work. They scan it and said codes needed to be reset but that it is now fine. I drive off the lot again and the light comes on again. I call to make another appointment. I take it in for another scan and they call me back and tell me that now my right front TPMS sensor has gone out and it will be another $200 to replace. I prefer to have no blinking lights in my dash, so I agree to have them order the part. Yes, I did ask whether my left front sensor had even needed to be replaced and they said that yes it was an odd coincidence that the left front one went out and then the right front one went out. That appointment was on March 22, 2013. I have not heard from them since then. It all seems rather fishy now. If possible, I would take your car for servicing elsewhere. I still have a TPMS blinking light in my car. I was willing to pay for the other sensor to be fixed and they never called me back after ordering the part. I was never rude to them, but now I am pretty angry and unsatisfied.
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