108 Pennsylvania Buick Dealers

Went to buy a denali pick up. - deecaptain2

Went to buy a denali pick up. They said I was approved. They wanted my trade in but it was home. I sold my truck to someone else and they still kept saying they wanted it and that they got me approved. I've gotten several denied letters so they lied. I'm glad I didn't give them my trade in and that I didn't sign any papers

I had a great experience buying my first car from - meadowsbrooke18

I had a great experience buying my first car from Northstar. I was contacting Mario through email prior but he was previously engaged and Blake jumped right in to make sure I was taken care of. My mom and I had a great time chatting away with Blake and Angela all throughout the test drive and financing. The 2015 Nissan Sentra was in beautiful condition and they had already put in so much work to make sure it was in perfect driving condition and even handled a part that had a recall on it. I couldn’t have wished for a faster or smoother buying process, can’t recommend them enough !

I went to Patriot GMC in Boyertown because we had an... - MJC

I went to Patriot GMC in Boyertown because we had an interset sales deal. All ready to go and when i drove 1 1/2 hours to get there and they informed me the price increased by $10k over the deal made online. Now i am at Oneil. I had great service from the late Jamie at the Oneil Collision Center in hatboro on multiple occasions. I figured i would give this dealership a shot at my new truck. Right from the beginning i felt i was being well taking care of. I am working with Eric Wong and found him to be honest and forthright. I initially looked at a GMC Denalli, loved the truck, however towing capacity was much less than i required. He helped me look into exactly what i need, and we are in the process of building the right truck for me. So far, this dealership has been easy to work with and has made this exciting purchase fun. Kudos to Team Oneil!

I've written a bad review for the service department here - akijamaldurham

I've written a bad review for the service department here in the past. I have not been back since. I called to speak with the person and who responded to my last review by requesting that I give him a call to discuss it. I left him a message that he did not return. No surprise there. I'm writing another review to say that I am suspicious that recent issues with my car are a result of their techs/mechanics. I am replacing the radio and GPS component in a 2017 vehicle that had less than 80k miles on it when it went out. This is after having numerous electrical issues with my vehicle that they previously mishandled and over charged me for. Sorry, but I can't help bu think you may have been the reason this part failed. Also, I replaced my brakes their about 18 months ago and they are beginning to squeak again. Feels a little too soon for them to have deteriorated that much, but since I actually had to return to your shop THREE times within a week or two after you supposedly put on new brakes in order for the squeakiness to stop, then maybe I shouldn't be surprised.

Outstanding customer service - 673rent

I just left this dealership and purchased a new 2019 GMC Dinali truck. Father and son as well as finance manager took care of us from a to Z. I have nothing but great things to say about this dealership, would highly recommend them! Zero pressure sales, did a fantastic job and put the deal together in record time!

I bought a 2017 Buick envision Kyle was my salesmen this - AnthonyD

I bought a 2017 Buick envision Kyle was my salesmen this was the best experience I ever had at a car dealership everyone was so nice!

Jones Buick was an amazing experience especially with - Pearl

Jones Buick was an amazing experience especially with Michael Matarazzo. He seemed to know what my husband and I would like. We went to look at one vehicle and didn’t care for it and he didn’t try to up sell it. We did end up with the perfect Suv

Don’t sell your vehicle there. - mhalliday1972

Don’t sell your vehicle there. They gave us a low ball price saying the used vehicle market is going down but listed way above retail for a used vehicle. They are not trustworthy.

On 28 Dec 2023 I took my 2013 Chevy Cruze LTZ with 1. - ltowncooks

On 28 Dec 2023 I took my 2013 Chevy Cruze LTZ with 1.4L Turbo in for an oil and filter change, state inspection and a burning oil smell. The state inspection was good except for the oil leak being a fire hazard. They found two oil leaks, one was at the oil cooler and the second leak was from both cam actuator solenoid covers. The oil cooler and all the oil cooler tubes which are sealed with o-rings were replaced. They also replaced the cam actuator solenoid o-ring seals. It was fine for about a week before the burning oil smell returned. I took the car back on 8 Jan 2024 due to the burning oil smell. This time their mechanic found one leak at a stripped bolt on the front middle of the camshaft cover. One of their mechanics had replaced the camshaft cover under a GM Special Warranty on 19 July 2023. To correct the oil leak their mechanic heli-coiled it to ensure it would hold the proper torque. Their mechanic also found a second leak at one of the oil cooler tubes just replaced during the 29 Dec 2023 repair. The GM oil cooler tubes kit was a backorder item in December and the dealer had to use an aftermarket OEM spec kit. I'm disappointed this wasn't resolved the first time. The stripped camshaft cover bolt should have been corrected in July 2023 when the cover was replaced. I also have family in the business and understand the current challenges with aftermarket part failures. The service personnel have been courteous and competent.

Above and beyond - Thelsel

Brian Escala was absolute amazing! He, Jimmy & Jim from from finance went above and beyond to get me in my new 2019 Buick Envision! I’m so grateful for the hard work and I will definitely be a return customer!

Easy deal, fair price, no nonsense, no up-selling. - fv

Easy deal, fair price, no nonsense, no up-selling. I negotiated via a phone call and the car was ready when I arrived. I just needed to complete the usual documentation.

Dealing with the CHarper used car staff, especially Ernie - jeprogar

Dealing with the CHarper used car staff, especially Ernie Moyer, was an easy and enjoyable process. The car we purchased for for my wife and Ernie was extremely helpful guiding her through the the process and helping decipher the technology that's available in the car. My wife is fully setup and excited to be in her new Cadillac!

Sherwood Groves Ford/GMC towanda, pa I had an - dandaudier

Sherwood Groves Ford/GMC towanda, pa I had an immediate need for a new truck as mine was totaled due to flooding. Truck inventory is horrible right now but gmctrucks.com pointed me to Sherwood Groves. First point of contact was Casey on a Wednesday with a follow up call from Scott Hinckley that afternoon. They had a truck that I was looking for and held it for me with just a good credit application. I was coming from three states away and a 6 hour drive. They had all the paperwork waiting for me when i arrived the following Monday. No high pressure sales pitch for add ons just an overall comfortable transaction. 15 mins signing paperwork and 15 mins for new vehicle overview and I was back on the road to drive 6 hours home. I would like to add Casey found me the best local financing rate and had the loan all set up waiting for my arrival. I would have to rate this new truck transaction as one of my top 2 easiest. I would have rated it a tie but my 12 hour roundtrip drive was my only minus. Outside of Sherwood Groves control. People I interacted with Casey, Scott, and Kaitlyn.

Great place, great people, clean, courteous. - Joe

Great place, great people, clean, courteous. Not long wait times, Would recommend to anyone! Glad it’s my go to place for sales and service!

Experience was great, John worked with me to get the - Nick S

Experience was great, John worked with me to get the right numbers on a Silverado I really wanted. He worked through the process with me while I'm purchasing my first home. He helped me with securing my truck and a down payment to hold onto it until I close on my house. Very happy with the service this dealership provided and I can't wait to get into my new truck!

My experience at Blaze Alexander in Philipsburg was - pawilliams58

My experience at Blaze Alexander in Philipsburg was great. The staff was courteous and polite and I left there with what I was looking for and in my price range.

Marc Handelsman was very helpful. At first I didn’t think... - Hoeunryana913

Marc Handelsman was very helpful. At first I didn’t think I was able to get approved but his team and him helped me get approved and I was content. Love the service and will recommend anyone to go if they need a car. Thanks !

Was looking to buy a Silverado. - They Lie

Was looking to buy a Silverado. Found one on Blaise Alexander in Sunbury website. Was in contact with them all week about the vehicle. Was unable to go sooner to look at it due to work. Had an appointment on Friday at 11 to look at it. I showed up at 10 because it is a 2 1/2 hour drive. Just to find out they sold the vehicle the night before and didn’t even try to contact me as was promised they would. Very disappointing and I don’t like being lied to. And on top of everything they sent me an email after I left reminding me of my appointment at 11. I will never deal with these people again or any Blaise Alexander locations. Wish I could give them negative reviews.

"Certified Pre-Owned Cautions" - sutliffcadbuy

Purchased a certified pre-owned (CPO) vehicle that had several critical flaws that I learned of after taking delivery....including issues with tires and alignment! If you intend to consider a CPO purchase at Sutliff, strongly suggest you take it to an independent service center for their assessment before finalizing your purchase.

Wish I could leave a zero. I found a new car on their... - Kevin F

Wish I could leave a zero. I found a new car on their website that we have been looking for. Spoke with “Jess” who said it was still available. Scheduled and appointment to look at the vehicle as we had to drive 2 hours to get there. I was told to meet “Nate” when I got there. I called before leaving to verify the vehicle was still there and the exact location. The vehicle was still available. When arriving two hours later, I walked in the store and asked for Nate. Nate wasn’t there. I told the guy that greeted me why I was there and he had no clue what I was talking about. After an hour of searching and phone calls the manager finally had to admit the car was not at that location but another location and was sold. So I’m busy calculating the time(6 Hrs) mileage(214), and expenses($65 at Applebee’s to soothe my wife)I incurred for the incompetence of a unprofessional “Family owned” business.

All around a disappointing experience. - tleitch8

All around a disappointing experience. I drove over 2hours to purchase a vehicle that I confirmed was there over the phone. Get there and the specs that were online and I verified over the phone were not that of the vehicle when we arrived. We were greeted with “oh just so you know the mileage and a not 1 mile it is around 5,000. Also it was used as a loaner car.” So disappointing. Took it for a test drive and you could tell it was used by multiple ppl. Come back to the lot to find out it was damaged when it was being used as a loaner. There was a dent and scratch on the bumper/trunk. The dealership did not try to offer anything for the inconvenience or discrepancies. They did however try to sell me an extended Warranty?!. I was called by a different manager the next day only to be offered the same nothing as the manager the night before and told two different versions of the car be My fixed. It was a terrible experience and very disappointing. I would not recommend this place to anyone.

Take care of you need and easy to work with. Leave the... - jhannahs

Take care of you need and easy to work with. Leave the vehicle and it is ready when they promise. The staff if friendly and helpful

After being a loyal customer for over 25 years, I'm very - Houseman

After being a loyal customer for over 25 years, I'm very disappointed in how they treated me. My family has bought between 12-15 vehicles from them being mostly new. I was going to order a 2023 GMC Yukon SLT off them. After sitting down with them they told me they would not offer my Dads GM employee pricing that they did not have to offer. Since they are in high demand. After calling 4 other dealerships near them. They said they would offer with no mark up. Shame on Jennings for lining their pockets over loyalty. Brought all my vehicles to get serviced. No more! They lost a life long customer.

Warranty fraud? - thom3patty

Warranty fraud? Purchased a warranty for paint and dent, was never told a coating was to be applied to our new 2023 Equinox. Sold the vehicle one year later and requested the refund on the remainder of the warranty. Was told because this treatment was applied to the vehicle they can't refund anything. When the New Cars Manager was told and checked to find out it wasn't applied he offered to apply it to our New Vehicle we purchased somewhere else but could not refund even though this was something we didn't receive as they turned in the paperwork saying we did receive it. Wouldn't this be fraud? Spoke to the owner and explained this. He rudely refused to do anything about this and hung up on me. Will never return here again. Tell all your family and friends to be careful dealing with McQuillen. Ron the Sales Manager admitted and apologized to us that we don't get the treatment and it was their error. Was going to backdate the paperwork for treatment he wanted to apply to our new vehicle, we refused as it would be illegal to do so as it was not the same vehicle, not the same year, make or model. Be careful dealing with McQuillen.

The entire experience was AMAZING! - ilbszx636

The entire experience was AMAZING! Starting incredibly quick to respond to my online inquiry for our new Enclave, quick and easy pre qualifying through their website, they presented multiple payment options tailored to keep us as close to our budget as possible and worked with us to have most of the paperwork process completed before setting foot in the dealership. I swear everyone from the dealership greeted us like old friends when we arrived, you'd swear they knew my wife and I for years! Mr.Weaver gave us a tour of the ENTIRE Dealership personally before we signed any paperwork and even "gifted" me a little touch up paint for the Enclave I'm currently leasing. Finance was quick and simple as well, and my wife and I never felt one bit of pressure the whole time. Fantastic team at Bob Weaver, I can't recommend them enough!

Buyer beware - Dawn

Do not go here. Awful place after you purchase a car. Car was/is full of problems that were never disclosed before buying. Go else where!

Dieckhaus Buick has the best service department I have... - iamrag67

Dieckhaus Buick has the best service department I have ever dealt with . I take all of may cars there for service inluding my older antique cars. They are friendly and honest and the work is always done right the first time.

Best car buying experience. - Dawn

This was my first experience with this dealership and I was pleasantly surprised. The price I was quoted over the internet for the SUV I inquired about never changed when I got to the dealership. Every other place I had gone to would change their story once I got there, can't give the incentive and 0%, you get one or the other...you know, the typical old song and dance everyone goes through. But at this place, I got both, the incentive and the 0% financing....and they gave me exactly what I thought my car was worth right from the start! It was my best car buying experience ever. I recommend them highly.

(continued) The enclosures include two (2)... - SAPIENTIA

(continued)<br><br><br> The enclosures include two (2) invoices ... for reference only. Legally, my claim would be hard to prove ... especially after/when the "evidence" burned up. [The Left Front rotor had turned blue, from the heat, ... only after it cooled down four (4) hours later.] I am quite familiar with the Service Industry and I know when to trust "gut" instincts concerning "poor service" from same. I (also) do not appreciate the MIDAS treatment ... especially from Ferraro Cadillac. Because of the seriousness of the above-described incident and the near-fatal possibility, I will not be returning to Ferraro for Sales or Service. Since the damage (induced by the Ferraro Service Team) was repaired by County Auto Service, Inc., my 2001 Buick is (now) braking properly ... the way it did prior to the 18 February (2005) service.<br> <br> In closing, Craig D’Anjolell is a true gem of a salesman and one of the best representatives for the "sales" end of your business. Some customers, though, have to be sold on both sales & service. [The best (or worst) advertising has always been by word-of-mouth.] From my recent experience, I most certainly would hesitate to recommend your dealership to any new customers. <br><br><br> Yours truly,<br><br><br><br> ----------------<br><br><br><br><br><br>26 May 2005<br> <br> <br>Craig D’Anjolell<br>Ferraro Cadillac-Buick, Inc.<br>674 Baltimore Pike<br>Springfield, PA 19064-3030<br><br> Re: Invoice No. BUCS xxxxx<br><br>Dear Craig:<br><br> This is just a brief note as to why dealerships lose customers. The enclosures explain my problem involving a first encounter with the Ferraro Cadillac-Buick, Inc. Service Department. You and the rest of the Ferraro sales force are the “front line” of the business. A good portion of service revenue does not just come from warranty and standard automotive maintenance repair work. It is derived from a sale that fostered a good relationship between Dealer and Customer. Return/Repeat business is a direct result of that relationship. <br><br> On 5 May 2005, I sent – via Certified Mail – a letter (with enclosures) to Mr. Anthony Ferraro, Jr., detailing my first & last encounter with Ferraro’s Service Department. To date, I have not received a response to that letter as Mr. Ferraro, Jr. has not given me the courtesy of a reply. Not only did I eventually end up spending more than $650.00 for brake work, but I felt that my personal safety had been compromised due to the original shoddy workmanship. The shoddy workmanship is all too reminiscent of the treatment that one could expect from a second class shop! <br> <br> In closing, I will no longer be recommending Ferraro due to the above-referenced matter. It’s true that the best (or worst) advertising has always been by word-of-mouth. If you think that I’m kidding, just spend some time in the Customer Service waiting area. There is some real BS being thrown at unsuspecting souls. By the way, ... The customer is ALWAYS right!<br><br><br> Yours truly,<br><br><br><br> ------------------<br>

Poor service at service dept - Jay

My wife and I took our Chevy Tahoe in for an inspection, new tires, new shock and new parking sensor. While the tires were being replaced they broke a pressure sensor. When we called and complained the service manager was very rude to my wife. The Shock and sensor we were told would be available in 2 to 3 days. After 4 days I called and was told by the manager that they were still on order. After 11 days my wife called and found out the parking sensor was in but the shock had not even been ordered yet. This department seems to be run very loosely and unprofessionally. They did give us a 10% discount on our bill because of the trouble which might excuse the tire and ordering issues, it certainly doesn't excuse the rudeness.