89 Tennessee Ford Dealers

Kevin our sales guy was FANTASTIC! - Mamagirltc8

Kevin our sales guy was FANTASTIC! Appreciated the continuous communication and all the hard work to help get us into a vehicle that fit our budget.

After an incredibly frustrating experience at another - Dbell901

After an incredibly frustrating experience at another dealership, Danny and the team at Homer Skelton Ford in Millington completely turned things around for me. From the moment I walked in, I was met with a warm, family-friendly atmosphere that made all the difference. The level of customer service I received was truly exceptional, and by the end of the day, I knew I had walked away with a fantastic deal. This experience reaffirmed that I’ll never go back to a corporate-owned dealership again. I absolutely love my brand-new Ford F-150, and I’m looking forward to working with the service department in the future. Thank you to everyone at Homer Skelton Ford for making this such a great experience!

Persistence without the high-pressure sales tactics. - Scott K.

Persistence without the high-pressure sales tactics. That would perfectly describe my salesman Scotty and how he was able to help me negotiate one of the best deals I have ever gotten on a vehicle. And I've bought (too 😆) many vehicles over the years. I thought there was ZERO chance of getting what I needed for my trade-in towards the new Ford Maverick I was wanting in order to make a deal possible. And initially, I was right. Scotty's sales manager stepped up and made me a very fair offer for my car, but the numbers still weren't working for my budget. I was about to leave when the sales manager asked me to give him a little more time to see what he could do for me. He came back out and absolutey BLEW MY MIND 🤯 with a bigger offer for my trade which made getting the Maverick possible! Even Scotty looked shocked! 😅 Now I have no idea how he was able to do so, and I'm not promising he can do it for you as well. But if you are buried in negative equity on your car but wanting or needing something else, then go give Scotty and his manager(s) a chance to work something out for you.

I brought in my 2023 Ford Escape because the front camera - kbp4uh

I brought in my 2023 Ford Escape because the front camera stopped working. Collin assisted me as soon as I pulled into the service bay. I let him know that I did not purchase my vehicle at thus dealership but said it didn't matter. He said my vehicle was covered still under the factory warranty no matter where I purchased my vehicle. This was very reassuring. Collin was very professional and polite. Definitely a good experience.

Great and friendly service. - Specmanii

Great and friendly service. Our salesman Elijah Edwards communicated effectively and honestly with us throughout the process. We were on a tight timeline and the whole team helped get our deal done on time.

I contacted Tim Short Ford through their website after - Eday

I contacted Tim Short Ford through their website after hours and was immediately contacted the next morning. The vehicle I originally wanted was at a different location so I asked Stephen Howard to send me the Mustangs he had on the lot. We were from out of town visiting family and wanted to trade the Durango we had for something comfortable and fun! I picked the one I was interested in and Stephen went to work for us. We did the majority of it between text messaging and a couple of short phone calls (didn’t want to take too much time from our family visit). Stephen did an amazing job and everything was pretty cut and dry! When we got to the dealership about an 45 minutes before closing, the car was already detailed and everything was ready for us! It was the best and most pleasant car buying experience that didn’t take all day sitting in a dealership negotiating and beating each other up. The finance guy (sorry but I can’t remember his name) was outstanding also! Very polite, went over everything and made the process easy! Thank y’all, we appreciate how smooth everything went and will see ya again when we are ready for another Ford!

Chris and the staff are amazing, they worked with a - ehart179

Chris and the staff are amazing, they worked with a problem that I thought I wouldn’t get out of and got me into my dream vehicle. I would recommend this dealership to everyone I know. Thank you Chris and Crew.

Negotiated one deal over the phone with JC. - Joey

Negotiated one deal over the phone with JC. Got to the dealership and Dallas wouldn't let the deal go through and raised the price. Told me they made a mistake and I would have to eat 100% of that mistake. Asked for second key fob for a Ford at a Ford dealership and was told that was possible due to the cost. Very unprofessional dealership was the only person in the dealership besides the 8 people working the sales floor people kept leaving and going on smoke breaks while I was waiting on paperwork.

Follow-up to my February 6th review. - field.service

Follow-up to my February 6th review. That night, the GSM called and explained what went wrong, and Bates Ford will make it right. Today I received a check for the full amount of the oil change, and I was promised the remaining oil changes will be covered. I appreciate the quick response and the resolution of the problem.

Great dealership to buy a vehicle or have work performed - chrisnlentz

Great dealership to buy a vehicle or have work performed on your vehicle the staff is always polite and considerate

I had a wonderful car-buying experience on Sunday, - robinwitherspoon76

I had a wonderful car-buying experience on Sunday, February 1, at Ted Russell Ford. I am partial to Ford Escapes and wanted a newer model. Garrett Smith was absolutely wonderful. We mentioned a car we had seen on the website, it happened to be sitting right outside the door. We went for a test drive, and I was sold. Garrett and the wonderful Finance Manager were so helpful and accomodating especially when a glitch occurred with the lender. They smoothed it out, and I drove that Escape off the Ted Russell lot. Thanks, Garrett, for your kindness, knowledge, and professionalism with my family.

We purchased a used car and had problems with brakes on - tjsilvers38

We purchased a used car and had problems with brakes on test drive. We let the salesman know about it and he says that’s the way the brakes are on those vehicles. He also stated idk anything bout other cars other than ford. We take it to service department a couple weeks later and they say they should fix it for free since been short time . Now they will not pay for it says it’s up to me. Why have a 21 point inspection if you don’t do them correct and want fix a problem they missed. I’ve always used them to buy cars but not anymore after this. This is the second time I’ve had a problem with them. Glen is one over sales and is a straight up xxxxxxx

Couldn’t be happier They have been great every time I - Kevin

Couldn’t be happier They have been great every time I have my truck serviced. The 1 time I had a problem with the fuel system it was repaired free of charge. Ford of Murfreesboro lifetime warranty paid off

Placed trust in their Body Collision Shop from accident - Markerbryan

Placed trust in their Body Collision Shop from accident repairs of over $7000. Only to discover the new wheels they installed was damaged and leaking air. Photo below clearly show new wheels and no road damage and leaking air bubbles from wheel not tire. Was told would take over a week to get wheel and there are not paying for rental due to new faulty parts. Their manager from that department would not return my phone call and when I called back after said lunch time. He had his employees relay and would not take the call. Will be calling their GM Larry upon his return to office to see if he will accept my call and address this matter. If no response will move this further up the legal process.

Told them what my approval was, what i wanted to be - Toxic

Told them what my approval was, what i wanted to be budget wise and payment. They insisted on their financing for obv bonus reasons. They had a vehicle marked down but then when i got the buyer order there was no discount beside a trade value discount which was 2000$ lower than other places. Wasted around 3 hours of time for mine and theirs. My maximum was 22000, they came back with a buy order for 29000. Then i get told i got dinged because i couldnt provide more than 1 paycheck on the spot because i didnt have access to the system.

Everyone was very helpful and willing to get us a great - Arnoldjr1960

Everyone was very helpful and willing to get us a great deal . We were satisfied.

I hd my car in roughly 4 months ago for losing - dmcd3055

I hd my car in roughly 4 months ago for losing acceleration. I was promised it would never happen again and if it did it was covered under warrantee. I lost excleration and the wrench came on and then the engine warning light. I immediately contacted the service team and was assured it would be handled. A week went by t=with no effort to contact me or give any sort of update. I finally called and to say the least I raised my voice over the lack of service. Promised it back COM monday. They delivered as promised but charged me 2k saying that a radiator hose had leaked on a sensor and once the fluid evaperated off the system reset. The games that are played to avoid keeping the promise I was given by Jason. Mike was absent in the responsibility to keep the customer informed. So here I am on the road and its happening again in less than a week. Not sure that I would trust them to boil a pot of water!! Adding insult to injury they charge you 3% if you use your credit card.

Fairway Ford has the absolute best staff in both sales... - williefrye

Fairway Ford has the absolute best staff in both sales and service. I just purchased a new 2022 F250 and the customer service was top notch. This is the 6th new vehicle I've purchased from them since 1993 and purchased a used car for my son there too. I've used their service department for many years and always had great results. Alan Drinnon is an absolute pleasure to work with and John King takes a great deal of pride in his dealership. For my personal purchases, I wouldn't go anywhere else.

They will sell you a "Lemon Law" buy back car without - bbrads53

They will sell you a "Lemon Law" buy back car without actually telling you and then want you to take the loss....Quote from a person that they sold a lemon law car too..."On 12/12/22, my car was towed to Mtn. View Ford Lincoln. I was told by them that the car was in horrible shape, that it should have never been sold due to the previous history of problems." Let the buyer beware....

The service time was great. - dtomlinson007

The service time was great. Them getting me in quick was great. The staff was awesome.

Casey and the crew are the best. They go out of their way... - Stacey.hodge1967

Casey and the crew are the best. They go out of their way to help find the right vehicle and the right deal!

King Cotton provided a great experience. - Jeffrey775

King Cotton provided a great experience. Keith was very helpful throughout the process. The sale price was a good deal.

Terry Phillips stayed late to help get us in a great - Pegasus71

Terry Phillips stayed late to help get us in a great truck with a great deal. They are making every effort to bring this dealership to the top.

You're service department is awful. - bmark021474

You're service department is awful. What is the point of taking online appointments if when the customer shows up you just tell them that if they drop their car you will look at it in a week or so? I made appointment last week to have my car looked at. I have a transmission code popping up. You're service page asks for all details pertaining to why you are bringing car in. So why would nobody call me to let me know that you wouldn't be able to honor the appointment and would need to keep my car for a week or longer?? When I asked service writer why they took appointment and didn't call she said she just looks at appointment not the reason. She was rude and I didn't appreciate it. Ive been trying not to drive car much in case it's a big issue. I drive it all the way from my house to dealership for appointment I made last week and I get told you can't look at it for over a week? If it was going to be big repair I was considering buying a car from Barnett. I will be sure to let everyone I Know not to bring their car to Russell Barnett or to buy a car.

My wife and I met Trevor Lund to look at and maybe order - Empire

My wife and I met Trevor Lund to look at and maybe order a new Bronco on Sept 30, 2023. We spent about 4 hours talking and looking at Broncos. We eventually decided to buy a new 2023 Bronco on the lot and ordered an another 2024 Bronco. Trevor also prayed with us after our purchase. Trevor is a great salesman and man to deal with. I would recommend Trevor to all my friends and family. I consider Trevor a good friend. Also, we have just purchased 3 new Nissans for our rental fleet, and will buy many more in the future. Larry M

We came all the way from Springfield Tn to pick up the - pupchurch1960

We came all the way from Springfield Tn to pick up the Navigator L we wanted. We had already been on the phone with Thomas getting him to send pictures and asking all kinds of questions. Thomas White was great, he had the Navigator all clean and ready to go when we got there the paper work didn't take long at all. We really appreciate everything they did he even set up our phones and door locks for us so my husband and I could talk to each other on the way home we were in separate cars at this time.. We will be recommending them to all our family and friends.

not so great of a deal needs 4 tires. - johndeere110

not so great of a deal needs 4 tires. listed as a prius4 far from that. its a prius 2 missing options that the add said it had feel cheated as car was not as they said it was way over blue book value no safty inspection done no oil change done cant drive car with 4 bad`tires. send email they dont return phone calls so now i got others involed i am sure they dont care be warned the add may not be for the car car may be unsafe to drive off the lot and make sure you look car over they tell you its ok to make the sale dont trust the sales man word for anything i was told they dont care if i ever come back greed over truth dont be a fool like me and fall for the fake add this is not the first car they used a add that didnt fit the car just to make money

My Salesman is Spot On with Great After Service Helping - YOGI

My Salesman is Spot On with Great After Service Helping Me Thru All The New Gadgets The Ford F-150 Has To Offer. The Financial Individual Is Also Terrific Explaining My Payments and Buyout Offer. The Technicians In The Garage Are Highly Skilled ! Offering Me A Pickup For My Vehicle. Thank You Jeff Mahan AT Joe Mahan Ford Paris Tennessee. I WILL MOST CERTAINLY BE BACK IN THE FUTURE.

We went in to buy a new 2013 Ford Fusion. The sales lady... - David&Maria

We went in to buy a new 2013 Ford Fusion. The sales lady would not answer our questions regarding trade in value but keep trying to run our credit. When I told her I wanted to know what our trade was worth before we were doing anything else she brought another guy out. I assume he was the sales manager. He would not give us any straight answers either. They wanted to run our credit in order to finish the deal. Eventually they did say we were upside down in our trade which we already knew. I responded with we do not have a deal until you tell me how much negative equity we have. He said we did not sell you that car. You were the ones stupid enough to buy it. They were both rude and arrogant to us. We ended up going to another dealer who gave us a very fair trade in value and helped us buy our new 2013 Ford Fusion.

Triple A Experience - Gsplprch1

I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.