Tariq made buying a car pleasurable - Mary A
My husband and I were needing to purchase a vehicle. At Cleveland Ford, Tariq was the man for us. He was very knowledgeable about the cars on the lot but he never made me feel uncomfortable or tried to pressure us into making a decision. This had not been the case at other places I had been too. By the end of our visit, Tariq was giving us the keys to our new vehicle!!!!
Top Reviewed Specialists At This Dealership
Wonderful car buying experience - LaurenJones
We had a fantastic experience buying a new Ford Explorer. Newton Ford was so easy to work with and made what is usually a stressful and unpleasant experience a very delightful one. We never felt pressured into a decision, and they were so reasonable with any questions we had. We are so happy with our purchase!
Amazing - Joshgoodwin115
Charlie Piper went above and beyond to help me out with getting a new car, so I have a reliable car to get A to B. He was very respectful and did everything he could to help me out. I am very thankful and know that if I never need a car in the future I know to go straight to him.
Excellent Experience - ccagle22
Tom Phillips was a pleasure to do business with. Extremely professional and helpful! I would recommend Two Rivers Ford to everybody I know! Thanks again!
Best Dealership around! - cmbink70
Nate is great and so helpful! We have bought 2 Navigators from him and he always goes the extra mile to help! Marcus Smith is another jewel! As far as service, Anthony and Justin are the best! I have had such a pleasant experience every visit and we would not go anywhere else! I love my new 2018 Navigator more than any other vehicle I have ever owned!
Internet Sales Manager
Awesome - Edna
Michael Thompson is the best salesman I've dealt with and believe me I have dealt with a lot of them. Not only was he honest he helped us out with any concerns or questions we had. At the end of it all he delivered. He got us in a brand new vehicle with the payments we wanted and not only is he a great sales person he is a great person. As we said our goodbyes it felt like saying goodbye to a friend.
Very friendly, low pressure atmosphere - JLH1024
PeteClay called me quickly afterI responded to an Autotrader entry for a used F150. We discussed the vehicle and set an appointment to see it. Pete allowed us to consider the truck without any pressure to buy. Everyone was very friendly.
Great Place - Jeffadams5
I was given all the time I needed to pick out a vehicle with basically no pressure... I got the one I wanted at the payment I wanted... I have to say these guys are great!!!
Purchase of a new Ford Edge - Dewellxyz
The sales transaction was quick and simple. The sales people were not pushy. We have been using the service department for over 10 years and they are the best by far by being honest and trustworthy. Our sales person was very imformative about our new vehicle and kind in all respects. I would recommend Tom Bates Ford to anyone.
Buying a Ram - calmar3543
My wife and I went to the dealership and were met by Mr. Mickey Dolan. He asked a lot of questions, our wants and desires. He indicated that he was up to the task of finding us the right Dodge Ram. He asked if we wanted something to drink and made ourselves feel comfortable. We did look at quite a few vehicles and finally found one. The buying process went without a hitch and the staff made us feel like we were their only customer.
Great people! - 1954harley
It was an extreme pleasure buying my new Escape from Charlie Rogers Ford. I did an online search for the vehicle I wanted. I found it here, late Friday night. I emailed the dealership with a few questions and by 9:30 am on Saturday Curtis had answered my questions. We pretty much completed the deal online. The following Monday I drove an hour to the dealership to complete the deal. I was out by noon. No high pressure sales pitch. I received exactly what I wanted at the agreed upon price. I don't know who is responsible for ordering the cars or color schemes, but whom ever does it, hit a home run with this one. Every place I have been over the past week, I have received at least one compliment about the color.
Rex is the finance manager and he found me the very best deal I could possibly get thru Ford Motor Credit. Very pleased with my purchase. I encourage any one looking to buy a new or used automobile check these guys out. I don't think you'll be disappointed. These people do not believe in high pressure sales.
2016 Ford Explorer - ashefamily
My wife and I had been searching on line for awhile for a newer pre-owned explorer, we found one online there at King Cotton, we called to insure the vehicle was available and request a test drive, this was not a problem we went in did it found another vehicle we liked and that didn't work out. The staff there treated us like family, they were laid back not pushy or arrogant like most. So we were able to find what we wanted there on the lot and within a very short amount of time drove home with the vehicle we wanted with ABSOLUTEY no hassle and a great 2016 Ford Explorer XLT. THANK you for the great experience of buying a new Ford for the family.
F150 Purchase - Ryan B.
Dealing with Jason at Russel Barnett was a good experience start to finish. Got a great truck for a fair price; Jason gave me the best price up front. No negotiation required!
Great place to do business! - Holly Hakes
From the moment I walked into the door, the staff was friendly and professional. Very helpful in getting me into a vehicle that fit my needs and my budget. Couldn't be happier with the experience. Dennis Pritchett, at the Jackson, TN location by far exceeded my expectations. I would recommend him to anyone!
Southern Hospitality to the MAX! - Suzy Nicholson
Traveled to Bristol for the NASCAR race- stopped in to the dealership to have a look-see. Mike stopped us to see if we had any questions or how he could be of service to us- we have been looking for a new F350 truck and Mike (Whitewater) was great to deal with! NO SALES PRESSURE- Very helpful and accommodating! This dealership is nothing like we deal with back in the Finger Lakes area of NY. No haggling with the prices on both the new vehicle and our trade in. What a great experience with honest and down to earth employees! Thank you all again- we look forward to coming back to deal with you again on our next FORD purchase!-the Nicholsons
Great Service - DonnaB
We have used this service department for oil changes or repairs for the past 7+ years. We have always been treated well but more importantly they do a good job. Last week I happened to be driving nearby when my tire pressure light came on. I drove to Lonnie Cobb service door.
Within minutes Chris had check the pressure and added air and I was on my way. Chris Becker, Kelby Newsom and Kevin King thank you for great service!
They don't honor tire warranties fairly - mariemorris1221
I have to say if there was a star less than a 1 I would have to use that. From the other reviews, it is apparent that most people are happy with their vehicle purchases with this company, and it does appear that their main focus is on new car sales. Keeping their customer's satisfaction in service is another matter perhaps.
As for their service department I do have a major issue in that they will not honor a tire warranty on two new tires that I purchased for a total of $174.53 on June 14, 2016. The two new Kelly tires that was purchased had a 55,000 mile warranty, but the tires were sorely worn out by only 25,320 miles! Their half life was blamed on me and I was told that since they were unevenly worn, it would have indicated that the tires had not been rotated nor balanced since the time of purchase.
That is not true. I have had my car's tires both rotated as well as taken care of any other issues, but not at Jacky Jones as it is a great distance to drive from my home, and have preferred assistance in my home town of Tellico Plains. Both tires were evenly slick on the surface of the tires. That's under normal road wear on state and county roads and highways.
Both tires that I had to replace were purchased on June 29, 2017 in Tellico Plains, TN.
I will explain this in great detail in order that others might know what I encountered regarding this company's policy is for tire warranties.
On July 27, 2017 I was preparing for a trip from Tennessee to visit family in South Carolina. I always take my car to one of my local auto/tire companies to have my car checked over for road worthiness which includes checking the car's oil, fluids, tires, etc. In checking this, the man who does this informed me that my front tires (Kelly tires from JackyJones) were in such a bad state as to prove extremely hazardous to drive very many miles at all. He indicated that the overall tread on both tires were gone to the state of wires peaking through the rubber. I did look at both tires and was in total agreement with him. I had him to order two new replacements that were installed on July 29, 2017.
This car is a 2001 Ford Focus that my sister and her family gave me 4/22/2016 that was very well taken care of when she gave it to me.
When I received the car there were 4 Fuzion tires on it, two of which were in excellent condition and two that were showing some wear. These were the two that eventually needed replaced by the two Kelly tires at Jacky Jones.
I had to stand in the very hot sun for at least 1/2 hour on Monday, July 10th trying to explain to Mr. Littleton and his manager (?) who said that I should take the problem up with the manufacturer as it wasn't their problem! I won't go into details of that conversation other than to say that finally they agreed to a 20% rebate only if I purchased two new tires from them and had them installed by them. And by the way I had to pay an additional $79.95 to have them aligned. I not only felt a slap in the face but also flabbergasted that they didn't feel responsible in the least for a product they installed that failed so miserably.
I expected at least a 40-45% rebate on the tires or a refund of that much of my total purchase for the two Kelly tires that failed. Their 20% rebate on the tires only would be $31.60 and only if I purchased from them!
This is hardly what I expected from a company that is supposed to pride itself on customer satisfaction. I was treated like I was a country bumpkin female that didn't know one end of the car from the other. They didn't know that in my younger years I prided myself on knowing how to do repairs and maintenance on my own vehicles by myself, both under the hood and outside as well. I didn't just "fall off the turnip truck yesterday" Jacky Jones!
I am not a satisfied customer by any means, and if you're considering using this company, please read all of the poor reviews geared towards their "service" department. Brand new car sales might be great, but their customer service stinks as badly as a dead skunk in the middle of the road to me.
Airbag recall - Jaidynskye06
I called the service department to schedule a appointment for the airbag recall on my Ford Mustang. I called the service department and he had no clue about a recall. I gave him all the information I received from ford motors still no clue. Then after I convinced him I had a recall issue he said uh uh well let me see uh uh I may have to order the parts uh uh I'm not sure put me on hold to come back on the line with the same old uh uh. I told him thank you anyway. I called the service department manager and left a message for him to call me, he never returned my call. I called the president clay Watson left a message of complaint to him, he never returned my call. This is my second and last bad experience with Mountain View Ford. I will be in the market for a new Mustang but I will take my business elsewhere.
Great experience - Powerstroke
Tim was great to work with no pressure straight up and delivered on what was agreed to. The guys in the cleanup dept. Did a great job.
Long time family customer done wrong - Rich-E D.
Well the first car I remember being bought from a dealership was a 1986 Ford Escort GT hatchback bought from this location, fast forward through life and my mom was bringing the old Escort to trade in for a 2003 Focus shes had for over 10 years. I decide one day to trade in one of my project cars for a pickup truck and the recommended salesman found the exact red Dodge Ram I have always wanted within my budget. Even went out of town to pick it up and bring it back and I didnt even haggle the price just paid in full. That warrants the 2nd star for the rust free low mileage Red Ram. After driving the truck for a few days it has obvious issues such as no front brake pads, just metal carving into the rotor, has a horrible vibration at 30-35mph and feels like the U-joints are worn. Simple things really but low and behold I take it in for the inspection that I was told would be about 45min-1.5 hours. At the 3 hour mark had to ask what was going on and was told work was being done that I didn't authorize, (its my truck now as its paid in full.) Finally the service manger came in after nearly 4 hours to tell me they replaced a licence plate bulb and I needed a new multi function switch. Well the multi function switch works just fine, on the Ram you can flash high beams or turn them completely on by pulling the lever just a bit more. I`m an auto enthusiast and just a parts specialist not a ASE cert. tech but I`d at least put the effort into inspecting the actual issues but they didnt even seem interested in anything I had to say. I will never go back for even free parts or service, I dont trust the people working on vehicles there.
After 4 Visits Still Could Not Fix Problem on New Ford Van - Vernon Patrick
New 2015 Ford Transit 350 Diesel van had loud rattle in sliding door from day one of purchase. Took to Fairway Ford 4 times, the last of which it was still under warranty. On the last receipt it said, "Customer states sliding door has a rattle in it. Concern due to door flex and size of door. Can not be repaired". I contacted Ford Motor Company and they said the door would be fixed even though my warranty just ran out. Tried to get back with Fairway and they would not fix it. Called Ford again and apologized saying that Fairway was independently owned and nothing could be done. This van cost over $50,000.00 and I paid cash for it. I will never deal with Ford again. I have bought other vehicles from them in the past.
I had taken the van in for other appointments and would not get my van back for 2-5 days. Once with 40,000 miles on the van, my check engine light came on. Tried to call service, left message, after one hour I went to the Service Department in person and 3 service people were just sitting around the table. I was told it would cost $117 just to check it out and it would be next week before they could fix it and that it was not under warranty.
I took it to Friendship Ford in Johnson City, was nicely told it was under warranty and they fixed it the next day.
The service department at Fairway have been very rude to me. They will not return calls and evidently do not know what they are doing. I will never set foot on the property again. Allen White is who I dealt with.
From phone call to out the door - MYLASTRUK
From the first phone call to driving out the door, I found friendly, professional and knowledgeable people. Straightforward discussion of vehicle pricing. I especially appreciated the lack of pressure for "add-on's". Having the "garage" for looking over the vehicle is a nice touch, especially with the weather being rather nippy. The Lariat has a ton of bells and whistles and April did a great job of walking us through them. Looking forward to a great ride.
SERVICE IS POOR - LJE
WORST SERVICE. Service Manager is arrogant and has a don't give a crap attitude. You have to call them to find out about your vehicle.. 4 truck batteries for the same vehicle in 3 years and despite having a FORD 3 year warranty, still had to pay for the batteries. This is not an isolated instance. We have tried them many times on various Ford vehicles we own(ed) over a 9 year period in the sheer hope of improvement.. Keeps getting worse. Please avoid this place and their service personnel.
A nice place, but disjointed. - built Ford tough
I recently took my vehicle in for oil change and tire rotation and no one was at the service counter. After a moment a busy young man from the parts counter came over and apologized for the wait and took me in for service. I headed to the waiting room where I sat for a little over an hour before Mark, the service man came to give me my keys. I head to the counter to pay and find out they hadnt rotated my tires. They were quick to apologize and offer to do it right away, but I figured after an hour of waiting they would have done it. I also couldn't help but overhear some salesmen talking about looking for lost keys and generally being very frustrated with one another. It sort of made the place seem out of sorts and unorganized. To summarize the work done to my car was great but the place could use some better management. The popcorn was very good though.
Mustang Purchase - Mustang
This place was fast, efficient, and friendly all at the same time!!! These guys got it going on!!! They found me a lender 2.5 percent less that what I had!!! Excellent, low pressure, friendly dealership!!!
Thank you for the outstanding way you helped me get the car I wanted with zero pressure. Your personnel know their jobs extremely well and are very knowledgeable and helpful, not to mention down-to-earth. Thanks again for the experience!!!
Happy customer! - ckhbama
Our experience at Jenkins and Wynne was amazing. Floyd Ward delivered on everything discussed. Highly recommend him! The entire process was painless and Floyd truly treats people like family.
Great experience - Justin M
I came in today with a friend to pick up his vehicle from the service department. I started looking around at the vehicles they had on the lot and found one I really liked. It was a very good experience and I worked with Caleb and Ben. I will definitely do business with this dealership again.
Misleading Service at Marsall Mize FORD in Hixson TN. - Smith1dr
Misleading Service at Marsall Mize FORD in Hixson TN.
Beware of the BAD Service department,2009 Ford F150
1. Service Advisor – Greg Kraft
2. Vehicle Inspection performed by Patmor James LIC# xxx
3. Invoice # xxxxx.
4. My truck was brought in to check the transmission for erratic shifting.
5. I was informed by the Service Advisor that my truck had High miles and wanted to know how long I had planned on keeping it 3 months another year. ( He is a service advisor not the car salesman. I am there for service for my truck and not to buy a car/truck,) I was told there was no code issues and the first step would be to Remove the pan and check the valve body inspection or if planning to keep the truck longer to replace the transmission with a remanufactured one and transmission cooler also to keep a 3yr warranty on the transmission.
6. So I request to the service advisor that I would like to have the PCM and TCM software load updated with the latest software codes. And make sure the transmission fluid is full. The Service advisor contacted me and said the truck was ready. Picked up my truck and drove it home.
7. Note: On my receipt it shows mileage in and out and my truck was not driven. So how do you know what is wrong.
8. So I took the 2009 F150 to a local shop and they look at it. I was very surprised to find out that my trucks transmission was 3 ½ quarts low and when was driven with the computer hook to it did have code issues 3 of them. They corrected the the codes and removed the pan and found no issues and did a transmission tuneup and I have no issues. 1800 miles on it.
9. Now If the service department at Marshall Mize Ford done their job and followed there Manual or whatever they used Checkout form. They would have found the issue the first time. I feel like everything they told me was misleading, Fraudulent trying to sell me things that are not needed. Because this dealer has a very poor service department. What about code of ethics? Polices?
10. So I’m out xxx.00 for Marshall Mize for the Software updates and a rental car for that week for xxx.00 and the local transmission shop xxx.74 dollars and another rental car for xxx.00. And now I’m out xxxx.73 for the service. It would have been less if the service department there new what they are doing.
11. I have filed reports with the BBB, Ford corporate, Consumer protection agency and more to come.
Down home hospitality - Walley04
Steve Stamey at Russel Barnett is just a good old country boy that loves his job and wants you to be happy in what ever you are looking for. He told us many times I want you to chose not, here look at this like most dealers do. The service we were given was the best we have ever received in a car purchase and I highly recommend this dealership to anyone wanting a no stress purchase.
Wonderful experience - Laquadraec
I had a great experience with Towne and Country. I worked with Howard and he wasn't pushy and showed me exactly what I wanted. He was very professional, honest and courteous. The entire staff made me and my family feel welcomed and valued. I would definitely recommend this dealership
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