Used VW jetta - Asylvester
We purchased a VW Jetta for our daughter from Brandon. He and Mike were awesome today !! So helpful and knowledgeable, we wanted a vehicle that was much more dependable as our daughter heads off to college next fall. They were very understanding and helped us make an informed decision.
Top Reviewed Specialists At This Dealership
Best Experience Overall- 2016 Nissan Versa #1!! - jLaurie
Extremely happy , very friendly & no pressure atmosphere! I knew exactly what I wanted and they made it happen ,Would highly recommend to family and friends!!
I buy New truck every couple years. Best experience ever!!! - ShaneS
My Name is Shane I dealt with Chase and he was a great low pressure but went too bat for me salesperson. Ended up Having the GM Coach was his name handle the rest NO BULL NO GIMMICKS BY FAR BEST MANAGEMENT ANYWHERE. I Felt like after over 15 car purchases new other places.... Buying my New 2017 Ford F-150 was absolutely the best new car experience I've ever had. Owner even thanked me
HIGHLY HIGHLY RECOMMEND MIRACLE FORD AND STAFF.
Return customer - DrPBuysACar
Wes are repeat customers with this deale ship and use the same salesperson. It’s important to know they don’t work off commission. We simply needed a larger vehicle and received a great deal. Thanks, Mr. Phillips.
Cody Martin is an excellent salesman! - Bcanada
Cody Martin was so patient in helping us find the perfect SUV for our growing family. He got us in a 2016 Ford Explorer XLT! I highly recommend Cody to everyone, we definitely will be working with Cody from here on out.
Lincoln Brand Champion
Awesome - Edna
Michael Thompson is the best salesman I've dealt with and believe me I have dealt with a lot of them. Not only was he honest he helped us out with any concerns or questions we had. At the end of it all he delivered. He got us in a brand new vehicle with the payments we wanted and not only is he a great sales person he is a great person. As we said our goodbyes it felt like saying goodbye to a friend.
Best deal I've ever gotten. - jiml11
I was actually working with another salesman but Jeff was always right there to help and follow up to be sure everything was done and promises kept. Without him I might not have gotten the great deal I did and he certainly made the entire experience a lot more pleasant than it could have been. If you want a new vehicle Jeff will make your deal a great one.
Great Place - Jeffadams5
I was given all the time I needed to pick out a vehicle with basically no pressure... I got the one I wanted at the payment I wanted... I have to say these guys are great!!!
Recent experience - NurseKara
I was recently looking for a car and stopped in the salesman was very helpful and did a great job. I'll definitely be back to see Daron Cobbs.
Purchase of a new Ford Edge - Dewellxyz
The sales transaction was quick and simple. The sales people were not pushy. We have been using the service department for over 10 years and they are the best by far by being honest and trustworthy. Our sales person was very imformative about our new vehicle and kind in all respects. I would recommend Tom Bates Ford to anyone.
Buying a Ram - calmar3543
My wife and I went to the dealership and were met by Mr. Mickey Dolan. He asked a lot of questions, our wants and desires. He indicated that he was up to the task of finding us the right Dodge Ram. He asked if we wanted something to drink and made ourselves feel comfortable. We did look at quite a few vehicles and finally found one. The buying process went without a hitch and the staff made us feel like we were their only customer.
Great people! - 1954harley
It was an extreme pleasure buying my new Escape from Charlie Rogers Ford. I did an online search for the vehicle I wanted. I found it here, late Friday night. I emailed the dealership with a few questions and by 9:30 am on Saturday Curtis had answered my questions. We pretty much completed the deal online. The following Monday I drove an hour to the dealership to complete the deal. I was out by noon. No high pressure sales pitch. I received exactly what I wanted at the agreed upon price. I don't know who is responsible for ordering the cars or color schemes, but whom ever does it, hit a home run with this one. Every place I have been over the past week, I have received at least one compliment about the color.
Rex is the finance manager and he found me the very best deal I could possibly get thru Ford Motor Credit. Very pleased with my purchase. I encourage any one looking to buy a new or used automobile check these guys out. I don't think you'll be disappointed. These people do not believe in high pressure sales.
Great buying experience - will chase
Great buying experience with Mr.. Wilson and Mr. Belisomo. The vehicle is really nice also. I feel i received a very good deal on both tradein and new vehicle.
Great customer service from walk-in to drive out. - VG10_4
I recently purchased a 2015 Ford Fusion from this dealer and they far exceeded my expectations. I felt I received a great deal on my vehicle and a fair price for my trade in. The sales consultant I worked with was very professional and attentive to my needs--shout out to Jaqi. When it was time to speak with the finance manager the excellent service continued. The terms of my financing were clearly laid out and all additional offers were presented in a non-pushy way--shout out to Steven. I highly recommend doing business this dealer when you are on the market for your next vehicle. The team is great! Their customer service is beyond awesome. Thanks Landers!
A dealer that does the right thing - Sons, richie
I have dealt with Russell Barnett for over 30 years. I just bought another car from Russell Barnett Family. I did not get a full warranty comma just a drivetrain. 5 Weeks Later the alternator went out and they were nice enough to replace it free of charge. Didn't have to do that cuz it wasn't covered under warranty but they stood up and did what they thought was right. I have been extremely pleased with all the years that I have bought vehicles from them, and I will continue doing my business with the Barnett Family.
Great place to do business! - Holly Hakes
From the moment I walked into the door, the staff was friendly and professional. Very helpful in getting me into a vehicle that fit my needs and my budget. Couldn't be happier with the experience. Dennis Pritchett, at the Jackson, TN location by far exceeded my expectations. I would recommend him to anyone!
Southern Hospitality to the MAX! - Suzy Nicholson
Traveled to Bristol for the NASCAR race- stopped in to the dealership to have a look-see. Mike stopped us to see if we had any questions or how he could be of service to us- we have been looking for a new F350 truck and Mike (Whitewater) was great to deal with! NO SALES PRESSURE- Very helpful and accommodating! This dealership is nothing like we deal with back in the Finger Lakes area of NY. No haggling with the prices on both the new vehicle and our trade in. What a great experience with honest and down to earth employees! Thank you all again- we look forward to coming back to deal with you again on our next FORD purchase!-the Nicholsons
Great Service - DonnaB
We have used this service department for oil changes or repairs for the past 7+ years. We have always been treated well but more importantly they do a good job. Last week I happened to be driving nearby when my tire pressure light came on. I drove to Lonnie Cobb service door.
Within minutes Chris had check the pressure and added air and I was on my way. Chris Becker, Kelby Newsom and Kevin King thank you for great service!
After 4 Visits Still Could Not Fix Problem on New Ford Van - Vernon Patrick
New 2015 Ford Transit 350 Diesel van had loud rattle in sliding door from day one of purchase. Took to Fairway Ford 4 times, the last of which it was still under warranty. On the last receipt it said, "Customer states sliding door has a rattle in it. Concern due to door flex and size of door. Can not be repaired". I contacted Ford Motor Company and they said the door would be fixed even though my warranty just ran out. Tried to get back with Fairway and they would not fix it. Called Ford again and apologized saying that Fairway was independently owned and nothing could be done. This van cost over $50,000.00 and I paid cash for it. I will never deal with Ford again. I have bought other vehicles from them in the past.
I had taken the van in for other appointments and would not get my van back for 2-5 days. Once with 40,000 miles on the van, my check engine light came on. Tried to call service, left message, after one hour I went to the Service Department in person and 3 service people were just sitting around the table. I was told it would cost $117 just to check it out and it would be next week before they could fix it and that it was not under warranty.
I took it to Friendship Ford in Johnson City, was nicely told it was under warranty and they fixed it the next day.
The service department at Fairway have been very rude to me. They will not return calls and evidently do not know what they are doing. I will never set foot on the property again. Allen White is who I dealt with.
They don't honor tire warranties fairly - mariemorris1221
I have to say if there was a star less than a 1 I would have to use that. From the other reviews, it is apparent that most people are happy with their vehicle purchases with this company, and it does appear that their main focus is on new car sales. Keeping their customer's satisfaction in service is another matter perhaps.
As for their service department I do have a major issue in that they will not honor a tire warranty on two new tires that I purchased for a total of $174.53 on June 14, 2016. The two new Kelly tires that was purchased had a 55,000 mile warranty, but the tires were sorely worn out by only 25,320 miles! Their half life was blamed on me and I was told that since they were unevenly worn, it would have indicated that the tires had not been rotated nor balanced since the time of purchase.
That is not true. I have had my car's tires both rotated as well as taken care of any other issues, but not at Jacky Jones as it is a great distance to drive from my home, and have preferred assistance in my home town of Tellico Plains. Both tires were evenly slick on the surface of the tires. That's under normal road wear on state and county roads and highways.
Both tires that I had to replace were purchased on June 29, 2017 in Tellico Plains, TN.
I will explain this in great detail in order that others might know what I encountered regarding this company's policy is for tire warranties.
On July 27, 2017 I was preparing for a trip from Tennessee to visit family in South Carolina. I always take my car to one of my local auto/tire companies to have my car checked over for road worthiness which includes checking the car's oil, fluids, tires, etc. In checking this, the man who does this informed me that my front tires (Kelly tires from JackyJones) were in such a bad state as to prove extremely hazardous to drive very many miles at all. He indicated that the overall tread on both tires were gone to the state of wires peaking through the rubber. I did look at both tires and was in total agreement with him. I had him to order two new replacements that were installed on July 29, 2017.
This car is a 2001 Ford Focus that my sister and her family gave me 4/22/2016 that was very well taken care of when she gave it to me.
When I received the car there were 4 Fuzion tires on it, two of which were in excellent condition and two that were showing some wear. These were the two that eventually needed replaced by the two Kelly tires at Jacky Jones.
I had to stand in the very hot sun for at least 1/2 hour on Monday, July 10th trying to explain to Mr. Littleton and his manager (?) who said that I should take the problem up with the manufacturer as it wasn't their problem! I won't go into details of that conversation other than to say that finally they agreed to a 20% rebate only if I purchased two new tires from them and had them installed by them. And by the way I had to pay an additional $79.95 to have them aligned. I not only felt a slap in the face but also flabbergasted that they didn't feel responsible in the least for a product they installed that failed so miserably.
I expected at least a 40-45% rebate on the tires or a refund of that much of my total purchase for the two Kelly tires that failed. Their 20% rebate on the tires only would be $31.60 and only if I purchased from them!
This is hardly what I expected from a company that is supposed to pride itself on customer satisfaction. I was treated like I was a country bumpkin female that didn't know one end of the car from the other. They didn't know that in my younger years I prided myself on knowing how to do repairs and maintenance on my own vehicles by myself, both under the hood and outside as well. I didn't just "fall off the turnip truck yesterday" Jacky Jones!
I am not a satisfied customer by any means, and if you're considering using this company, please read all of the poor reviews geared towards their "service" department. Brand new car sales might be great, but their customer service stinks as badly as a dead skunk in the middle of the road to me.
Mixed - Joel H
I had a very mixed experience with this dealership. Management and Ford Motor Company had to be contacted. It was a hassle that I would not like to repeat.
Long time family customer done wrong - Rich-E D.
Well the first car I remember being bought from a dealership was a 1986 Ford Escort GT hatchback bought from this location, fast forward through life and my mom was bringing the old Escort to trade in for a 2003 Focus shes had for over 10 years. I decide one day to trade in one of my project cars for a pickup truck and the recommended salesman found the exact red Dodge Ram I have always wanted within my budget. Even went out of town to pick it up and bring it back and I didnt even haggle the price just paid in full. That warrants the 2nd star for the rust free low mileage Red Ram. After driving the truck for a few days it has obvious issues such as no front brake pads, just metal carving into the rotor, has a horrible vibration at 30-35mph and feels like the U-joints are worn. Simple things really but low and behold I take it in for the inspection that I was told would be about 45min-1.5 hours. At the 3 hour mark had to ask what was going on and was told work was being done that I didn't authorize, (its my truck now as its paid in full.) Finally the service manger came in after nearly 4 hours to tell me they replaced a licence plate bulb and I needed a new multi function switch. Well the multi function switch works just fine, on the Ram you can flash high beams or turn them completely on by pulling the lever just a bit more. I`m an auto enthusiast and just a parts specialist not a ASE cert. tech but I`d at least put the effort into inspecting the actual issues but they didnt even seem interested in anything I had to say. I will never go back for even free parts or service, I dont trust the people working on vehicles there.
A nice place, but disjointed. - built Ford tough
I recently took my vehicle in for oil change and tire rotation and no one was at the service counter. After a moment a busy young man from the parts counter came over and apologized for the wait and took me in for service. I headed to the waiting room where I sat for a little over an hour before Mark, the service man came to give me my keys. I head to the counter to pay and find out they hadnt rotated my tires. They were quick to apologize and offer to do it right away, but I figured after an hour of waiting they would have done it. I also couldn't help but overhear some salesmen talking about looking for lost keys and generally being very frustrated with one another. It sort of made the place seem out of sorts and unorganized. To summarize the work done to my car was great but the place could use some better management. The popcorn was very good though.
Billy was great! - William's Wingman
Billy Remington coordinated the needed recall service to keep our car safe and running well. He worked out a after-hours drop-off and pick-up due to our work schedules. Everything was done well and timely, and the car was waiting for us as instructed. Thanks!
Great team, Thank you Andrew Hutchinson and Tyler Mullins - meganjoybanner
We had a great experience, Andrew was SO knowledgable on the options we were looking for. We never felt pressure, just were offered helpful and truthful information to help us make our decision. We never felt rushed, Andrew (and Tyler) were patient as we navigated all of our options and asked our questions. We LOVE our new Honda Pilot and also had the privilege of working with Tyler the evening we purchased; he even stayed late to show me around my new fancy car! Thank you so much Casey Jenkins and your team! You guys are awesome!
Luke and Megan Banner
Purchase of new vehicle - J. Hurst - jhurst
We purchased a new Ford Edge and were very pleased with both the sales person, Peyton Sweeney, and the finance manager. We were treated with respect and the process was very thorough and fast.
I would recommend these people and the dealership to anyone.
Love the experience - Terri
I had wanted a new Escape and my salesman Eric BIgE Freeman went above and beyond to help me get the vehicle I wanted. Our finance guy Daniel was very nice and professional. If car buying was a daily or weekly or even monthly thing I would go to this dealership every single time! They are excellent!
Family mobile - Jakemellema
I had a great experience with these guys, nick and Travis did awesome and got me a great deal on a 4 year old escape with only 68,000 on it, but more importantly, the wife is happy!!!
I keep coming back - Mrkeith007
I have purchased at least five vehicles from this dealership. They always find me what I need and if they don't have it in stock they find it for me. Sales service is excellent, technical knowledge of product is excellentvice and maintenance department is outstanding. Highly recommend them to anyone looking to purchase a Ford vehicle in this region.
Down home hospitality - Walley04
Steve Stamey at Russel Barnett is just a good old country boy that loves his job and wants you to be happy in what ever you are looking for. He told us many times I want you to chose not, here look at this like most dealers do. The service we were given was the best we have ever received in a car purchase and I highly recommend this dealership to anyone wanting a no stress purchase.
Larry Hill Ford & Imports
Lenoir City Ford