89 Tennessee Ford Dealers

Very impressed with dealership. - onesharpgranny

Very impressed with dealership. Not pushy, knowledgeable about Bronco Sport. Extremely happy with our new ride. Would recommend dealership to anyone.

Great car, great service! - wktwinsong

Great car, great service! Secured an owner's manual for me. Also made sure I had reserve money back!

Very satisfied with the staff and knowledge of the - Explorer

Very satisfied with the staff and knowledge of the salespeople. All were willing to help make the buy go smoothly. The service department also helped with some of the questions

Both Troy and Owen were very patient with the questions. - klbarnett477

Both Troy and Owen were very patient with the questions. I presented to them as a prospective buyer. Had a great experience purchasing a vehicle from them on a Sunday evening.

Dropped my F150 off two separate times in a little over - whitemw1

Dropped my F150 off two separate times in a little over six weeks for service for a loss in motor power. The service department charged us almost a $1000 for the first visit. Said they could not replicate the problem so therefore there was no repair to do under there policy in the 2nd visit. Third dropoff was by tow truck and we were told the truck needs a new motor. Incompetent is the least of this. Oh, and the service manager said, he does not care what motor it is, it should not last more than 100,000 miles!!

They will sell you a "Lemon Law" buy back car without - bbrads53

They will sell you a "Lemon Law" buy back car without actually telling you and then want you to take the loss....Quote from a person that they sold a lemon law car too..."On 12/12/22, my car was towed to Mtn. View Ford Lincoln. I was told by them that the car was in horrible shape, that it should have never been sold due to the previous history of problems." Let the buyer beware....

My experience was the best! - Sandyj

My experience was the best!! Everything was done in a friendly and timely manner. Brandon Christian is the best m. Never met a salesman like him. He is fantastic. I recommend this car lot to everyone!! It was a wonderful day!! First time I ever hugged a car salesman. He went above and beyond. Thank you Brandon and Friendship Ford.

The only I can express is thanks. - marfergo22

The only I can express is thanks. I had the best experience buying a car. Chris was very polite, he and his colleagues they were very polite and nice. They answer all my questions, they were not pushing at all, very clear with numbers with a like. Honda Clarksville you have a great team of people working there. Christ took the time to set up my car with all the safety features. I will come back in 3 years again to buy another car. Best experience. Thanks for helping me with my purchase. Mariana

We recently purchased a F150 Lightning--all electric - F150owner

We recently purchased a F150 Lightning--all electric truck. Bill James, the salesperson, introduced us to the features of the truck and has helped us work through understanding charging the truck. We are learning that there are no fast-charging stations in Blount County and only a few in Knox County. But--no regrets. We love the truck and already have trips planned.

My experience at this dealership was very positive. - mthelixfamily

My experience at this dealership was very positive. I purchased a used vehicle here. The sales staff was fair and nice (J.R. Street) and it all went well. It was purchased as a Christmas gift for my wife. I was able to leave it at the dealership until Christmas Eve when I picked it up (they were closed as it was Sunday). Car was clean and ready. My only issue was it had an AirBag warning before I purchased. They said they had fixed it before I picked it up, yet when I picked it up, it was still on. I left a message, but have not heard back (now about 2 weeks). I'm guessing it is not legal for a dealership to sell a vehicle which has a defective safety issue, but I'm not sure.

James York and the guys there,were absolutely awesome! - Truly111

James York and the guys there,were absolutely awesome! Thanks for the great service! Highly recommend!

Great buying experience with no pressure. - Charles Scott

Great buying experience with no pressure. John McCarthy went out of his way to make my truck purchase a great one. I did my research and found the truck I wanted at a fair price. Everyone at this dealership is friendly and nice; from Lance Cunningham stopping by to speak to me to the greeter at the front desk. I wasn’t even buying a new Ford truck.

As a returning customer I am very disappointed Interested - smokymtnvu

As a returning customer I am very disappointed Interested in a new Maverick and they had two in transit and assured me they would call me when they arrived. Salesman said he forgot and apologized. He said he had another vehicle coming in and would call. Never received a call and I see vehicle was sold. Called sales manager to ask for his help and never returned my call. Very poor communication. Going out of state to purchase a vehicle.

I called to set up an appointment on the 20th of March. - Tina Jacob

I called to set up an appointment on the 20th of March. My ford Explorer I bought from them in February 2023. I needed to get a price for replacing my keyless entry panel. I though that I would give them an another opportunity to service my car. I had a nightmare with their collision center. So hadn't planned on using them again. But I bought the car there so tried to be a loyal customer and was going to try them again. Now I called yesterday morning at about 8 Am or so and here I am waiting for a call back to get a price on vehicle repair. To late now it's already fixed. Repaired at CarTech in Smyrna. Had me in and out in just a few hours. That's where I'm going. Very reasonable. Charged me 590.67 including tax and replacing a back up bulb. I'm sure I would have paid over 800.00 at your shop. So I should think you for making me go elsewhere and to save a lot of money. CarTech sure knows how to treat their customers.

HORRIBLE EXPERIENCE buying a car- financing with Danny - Rory21

HORRIBLE EXPERIENCE buying a car- financing with Danny was a joke. He completely scammed me on overpriced warranties. DO NOT FINANCE WITH HIM. He tries to win you over by waters and snacks, then tries to play music to calm you down while signing a completely ridiculous contact that he is making money on warranties off you. The sales department will not call or email me back. The service department is such a joke. They were supposed to fasten a skid plate, they ended up completely taking it off, I turned my car back in and they said they were confused because there isn't one. I said YEAH, you all took it off instead of fixing it. They ended up throwing it away, so my car sat there for a week while no one got back to me. Then they said they would order one, and it's past a week with no answer or call back. NEVER DO BUSINESS HERE!

Fairway Ford has the absolute best staff in both sales... - williefrye

Fairway Ford has the absolute best staff in both sales and service. I just purchased a new 2022 F250 and the customer service was top notch. This is the 6th new vehicle I've purchased from them since 1993 and purchased a used car for my son there too. I've used their service department for many years and always had great results. Alan Drinnon is an absolute pleasure to work with and John King takes a great deal of pride in his dealership. For my personal purchases, I wouldn't go anywhere else.

We had a great experience buying a Maverick hybrid at - strawman45

We had a great experience buying a Maverick hybrid at Russell Barnett. Chris Hunter was our salesperson. He was very helpful, respectful, and accommodating. It was a pleasure working with him. We're also very pleased with the Maverick - high value for the money. We're getting 37-40mpg. Great vehicle for our family of four. Highly recommend!

Casey and the crew are the best. They go out of their way... - Stacey.hodge1967

Casey and the crew are the best. They go out of their way to help find the right vehicle and the right deal!

King Cotton provided a great experience. - Jeffrey775

King Cotton provided a great experience. Keith was very helpful throughout the process. The sale price was a good deal.

Terry Phillips stayed late to help get us in a great - Pegasus71

Terry Phillips stayed late to help get us in a great truck with a great deal. They are making every effort to bring this dealership to the top.

You're service department is awful. - bmark021474

You're service department is awful. What is the point of taking online appointments if when the customer shows up you just tell them that if they drop their car you will look at it in a week or so? I made appointment last week to have my car looked at. I have a transmission code popping up. You're service page asks for all details pertaining to why you are bringing car in. So why would nobody call me to let me know that you wouldn't be able to honor the appointment and would need to keep my car for a week or longer?? When I asked service writer why they took appointment and didn't call she said she just looks at appointment not the reason. She was rude and I didn't appreciate it. Ive been trying not to drive car much in case it's a big issue. I drive it all the way from my house to dealership for appointment I made last week and I get told you can't look at it for over a week? If it was going to be big repair I was considering buying a car from Barnett. I will be sure to let everyone I Know not to bring their car to Russell Barnett or to buy a car.

My wife and I met Trevor Lund to look at and maybe order - Empire

My wife and I met Trevor Lund to look at and maybe order a new Bronco on Sept 30, 2023. We spent about 4 hours talking and looking at Broncos. We eventually decided to buy a new 2023 Bronco on the lot and ordered an another 2024 Bronco. Trevor also prayed with us after our purchase. Trevor is a great salesman and man to deal with. I would recommend Trevor to all my friends and family. I consider Trevor a good friend. Also, we have just purchased 3 new Nissans for our rental fleet, and will buy many more in the future. Larry M

This is my third vehicle purchase with this dealership, I - tjjackson

This is my third vehicle purchase with this dealership, I am very happy with the sales staff. They are very easy to deal with and go out of their way to help with any problems that might come up.

Price gouging at it finest. Selling 3-5k over MSRP on new... - dburkhalte

Price gouging at it finest. Selling 3-5k over MSRP on new mavericks Truck stickers for 29700 but they are asking 33500. Very poor practices. Hope the president of Ford with holds all new vehicle deliveries from this dealership like he said he would for these bad dealers.

We went in to buy a new 2013 Ford Fusion. The sales lady... - David&Maria

We went in to buy a new 2013 Ford Fusion. The sales lady would not answer our questions regarding trade in value but keep trying to run our credit. When I told her I wanted to know what our trade was worth before we were doing anything else she brought another guy out. I assume he was the sales manager. He would not give us any straight answers either. They wanted to run our credit in order to finish the deal. Eventually they did say we were upside down in our trade which we already knew. I responded with we do not have a deal until you tell me how much negative equity we have. He said we did not sell you that car. You were the ones stupid enough to buy it. They were both rude and arrogant to us. We ended up going to another dealer who gave us a very fair trade in value and helped us buy our new 2013 Ford Fusion.

Triple A Experience - Gsplprch1

I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.

They listened to me and gave me what I asked for when I - blhen1948

They listened to me and gave me what I asked for when I first came in to the dealership.

HORRIBLE NO ONE WILL RESPOND TO TAKE CARE OF PROBLEM - MKFARRIS20

HORRIBLE PLACE! THESE PEOPLE ARE THIEVES AND CROOKED AS THEY COME. LAST WEEK OF MARCH 2019 I PURCHASED A 2016 FORD F 250 SUPER DUTY, WITH $20k down and financed the remaining balance. After making payments for almost a year this Dealership not the finance company Capital One, decides to come pick up the truck . After waiting this entire time for them to send my information to get my tags, which i never received and the finance company also never received the title. They totally disregarded the 10 day purchase agreement rule they they can not pick a vehicle up after 10 days and without some kind of written notice being sent, which is under Title 8 of the Consumer Law.I have never received any form of communication with them other than to pick up my vehicle to where i can not even get to work. I have called and emailed and left messages no replies have been given even after a week of trying to reach someone. They will not let me speak to any of the higher ups over Cindy Davis. They have basically stole my truck . i am now left with no transportation and no downpayment and no answers . I dont even know where my truck is or how to get it back because no one will communicate with me. DO NOT BUY FROM THESE PEOPLE . THEY ARE CROOKS! ANYONE WITH ANY INFORMATION I CAN USE TO HELP OR ANY ATTORNEYS THAT WILL HELP ME I DESPERATELY NEED HELP!!!! MKFARRIS20@GMAIL.COM

I found exactly what I wanted. Went to the dealership... - zjml33

I found exactly what I wanted. Went to the dealership gave the vehicle a good look over then went inside to ask to drive it. They let me drive it then I came back to ask for a price they gave me a direct honest out the door price with taxes and fees included. I wanted to do the financing through my bank so they gave me a deal sheet and I went got the loan and signed right up. It was very quick, prompt, and easy.

Good dealership. - krissykay1

Good dealership. A little pricey but a good vehicle. Nice salesperson who was named Brea.