20 Texas INFINITI Dealers

Professional and courteous staff, very efficient, really - Dmiddleton44

Professional and courteous staff, very efficient, really appreciated the the service department representative Javier and the Finance Department assisting me in taking cate of my request

From the very beginning, Rocky was extremely kind and - keishcolon

From the very beginning, Rocky was extremely kind and scheduled my appointment right away because my QX50 had a motor recall. The service I received was incredible they went above and beyond by giving me a loaner car, an Infiniti QX60, not the basic one but the top-of-the-line Autograph model. I couldn’t believe it. I completely fell in love with the QX60 and all of its amazing tech features. Rocky stayed in communication with me the entire time. Honestly, the experience exceeded my expectations. In my case, Principal Infiniti earned an A-plus. I hope my QX50 doesn’t give me problems now that it has a new engine, but I’m confident Principal Infiniti won’t disappoint me. I want to thank Rocky for taking such good care of me, and Laura as well for helping with the loaner car. Principal Infiniti, in my experience, truly understands what customer service is. The owners should know they have employees who go the extra mile and my experience clearly showed that. Thank you.

It was great service - I just always feel you guys leave - Jennspereira1102

It was great service - I just always feel you guys leave a message about things I need and then I struggle with timing, calling back to confirm or knowing when my car is ready. When I tried calling - 3xs I was put on hold 5-15 min and never answered. Also the phone number to call in the text that you guys send in the beginning is not correct.

Rylie is awesome. - babcock0

Rylie is awesome. If it were not for her videoing the car and sending me that video, I would not have come in and purchased this car.

Super helpful. - dilodovico

Super helpful. Random drop in and they jumped in to help find a great used car for my daughter.

I recently picked up a CPO 2024 QX80 Sensory from Austin - omegafiler

I recently picked up a CPO 2024 QX80 Sensory from Austin Infiniti and had a great experience working with James on the sales team. James was professional and kept the process moving - communication was clear, the follow-up was consistent, and we reached a fair deal without the typical runaround. Paperwork was handled efficiently, and the vehicle was delivered exactly as promised. I also had a brief interaction with the service department that was quick and seamless. They expertly diagnosed and replaced the failing component including a video summary. My only critique is the "pre-installed" dealer adds. While the team was willing to negotiate on them, making them mandatory by default adds unnecessary friction to the transaction. These would be better presented as options rather than being baked into the price upfront. That said, the overall professionalism from James and the rest of the staff makes this a dealership I’d recommend.

Great service every time. - Mivette89

Great service every time. There have been a few times my car has been returned with new interior and exterior scratches, but other than that, I have been happy with the service.

Nice salesperson. - sgoods210

Nice salesperson. Still don’t think they gave me a fair offer on my trade. A local dealership offered 3k more but I REALLY wanted the vehicle I purchased. The vehicle was the best price I had been able to locate so I am happy about that part.

Our experience didn’t start off on the right foot — the - Kelly Allen

Our experience didn’t start off on the right foot — the first impression was less than ideal, and we were honestly feeling a bit disappointed. But then Roxanna stepped in, and everything changed. Her genuine appreciation for customers and her clear commitment to maintaining Sewell’s reputation for building strong relationships truly stood out. She treated us like family, listened to our concerns, and went above and beyond to ensure we were cared for. Thanks to Roxanna, we left feeling valued and respected. She's a true reflection of what Sewell stands for and why we purchased our vehicle.

Kobe was professional and very easy to work with, making - Westex

Kobe was professional and very easy to work with, making the overall experience exceptionally pleasant.

Told no accidents! - kristie.malpass

Told no accidents!! Auction photos show a very different story!! Told it was a trade

I am a long-time customer who has just completed the - David Johnson

I am a long-time customer who has just completed the purchase of my sixth vehicle from West Houston Infiniti. Until now, I have been consistently pleased with the professionalism and transparency at this dealership. Unfortunately, my most recent experience with Assistant General Manager Jose has left me deeply disappointed. During my transaction, I traded in a one-year-old vehicle with substantial funds due back to me from pre-paid warranty and maintenance programs. Without prior disclosure to me or my salesperson (with whom I have worked on all six purchases), Jose applied the majority of my refund from these programs toward the price of my new car to "make the deal work." I was not made aware of this until I reached the finance department after all paperwork was signed and the trade-in was completed. At that point, when the numbers did not add up, Finance explained that my refund had been used to discount the price of the car as part of the deal. I was then told that if I wanted extended warranty and maintenance coverage on the new vehicle, I would need to pay for them again, out of pocket, or roll into my note. When I contacted Jose for clarification, he was initially unable to explain where the money came from. Only after I specifically asked if he had applied my refund to the deal did he confirm this, and then attempted to justify it. I find this lack of transparency and communication unacceptable, especially from someone in a leadership position. As a loyal customer, I expected more honest and straightforward treatment. I am requesting a thorough review of my transaction and a clear explanation of how my refund was applied. I would appreciate your prompt attention to this matter and a resolution that reflects the standards I have come to expect from West Houston Infiniti.

Do not buy from here they cannot be trusted. - fubo2026

Do not buy from here they cannot be trusted. There financing guy is unprofessional and rude. They don't do a good job inspecting there used cars. Never going back!

Joe at Bert Ogden Infiniti, is simply the best General - Lecmcqueeney

Joe at Bert Ogden Infiniti, is simply the best General Manager around, anywhere! I can not get over how, honest, nice, and helpful he is. I have had a really tough situation, and he has walked me through it step by step, and is taking such good care of me. I am so grateful! Thank you, Joe 🙏

Good and friendly , Shane Curry helped us with our - juarezp

Good and friendly , Shane Curry helped us with our decision on our new vehicle, thanks Shane

Poor customer service from the service department. - carlosperez0567

Poor customer service from the service department. I left my Infiniti 2017 Q60 there For 6 months since 4/2024, because the vehicle won’t start because of chasis error codes and key ignition codes failure. I have been given the run around to the moon and back for 6 months by the service department. They never had a chance to put a certified technician to get my car fixed or call the extended warranty adjuster to come look at my vehicle. We are on the last week of September 2024 and my vehicle is still not running. I am very disappointed by the this infiniti Dealership. ☹️☹️. I’m sad to say, but I’m going to have the finance company pick up the vehicle and auction it the way it is. Which is not running. I am am going to lose out on thousands and thousands of dollars.

Quick reposnse! - Andy G

Quick reposnse!! Offered a fair amount for my trade and vehicle purchased was less than market price. Sales/finance guys were great to work with and super accommodating.

Bought multiple cars from McGavock Nissan which happens... - Brit

Bought multiple cars from McGavock Nissan which happens to own Infinity of Lubbock also. Amazing service at both dealership. Fair pricing, no pressure and the service department’s really take care of you. Chris Attanasio is the best salesman I’ve ever worked with. We have purchased 3 Nissans from him and we decided we wanted an Infinity he treated us like family. Cannot say enough about these 2 dealerships and Chris. Top notch!!! If I could give more than 5 stars, I would!!!! Brit