Best service experience in the country. - Willymac
A main factor in acquiring an Infiniti is because the service department experience is unparalleled. I can’t imagine that any other Infiniti dealer in the country can provide a better service experience than I what I repeatedly experience at Austin Infiniti.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Great dealership - Tfdrkbribeviobdwdbjio9nf
We have been Crest customers since Sept of 2015. We leased our first QX60 at that time and when it was time to return the lease we had no concern with leasing again. Our salesperson, DJ Johnson, found us a new QX60. The overall experience was a pleasure with no pressure to re-lease or purchase only a promise to make us a great deal.
Certified Sales Professional
Pre-Owned Sales Consultant
No Pressure! - Irene QX50
Jeremy understood our budget. He didn’t pressure us to purchase. He was very understanding. We got what we wanted & in line with our budget. Thank you Jeremy!
Great experience - ErikaSanchez
I recently purchased a used Honda odyssey from Grubbs Infiniti in Grapevine. My sales associate, Zee, was very knowledgeable and helpful. The process went very smoothly and I would recommend this dealership. Thanks again!
Phenomenal customer service - Chacon
My husband and I went into the dealership to trade in our vehicle and obtain a nice mid-size vehicle for our future family. We were immediately welcomed by Isaac. He was friendly, yet assertive and efficient. My wife and I can really appreciate him and the way he listened to our needs to make sure we left satisfied with our new vehicle. He really went the extra mile to ensure everything went as smoothly as possible. He has been extremely professional and very respectful of our time as well. He definitely sets the standard to carry out the greatness, class, and exuberance of the Infiniti name! We love our new vehicle! Isaac gets a 5 out of 5 in our book.
Prompt and friendly service. - Meliser77
I am always pleased with Bert Ogden Infiniti because they always make a great effort to give me a loaner when my vehicle is getting serviced!
Good experience - Lmelendez
Went a little faster than I expected but they met my budget and made a good deal. Would recommend to slow it down and not rush process.
Only great things to say! - LeslieA
I can’t begin to describe how our experience was at this dealership, but I would like to say I totally recommend this place if you are looking for a car. Their online inventory is true to date and we were able to check out the car we wanted without once being pushed to check other cars, say more expensive, or any other nonsense.
Our sales representative was a very nice understanding man, Shane Gee, and we were very pleased with his expertise and his ability to meet our particular needs, and adapt to what we wanted and making it happen.
What can I say, the are great, and they have really good prices as well compared to other dealerships in and around the Houston area.
Totally recommend this dealership and if you want truly exceptional service, ask for Shane Gee.
Great Experience - Ldenise
We went in just to check out the cars, Andrew was so knowable about the vehicles and friendly. We were really impressed with the service we received. Made the buying experience very pleasant!!
Service after the sale - what a joke! - txag02
This is for the inept service department. Based off their inability to repair my car they said I needed to have some body work performed to fix my problem. $1900 later it is still having the same problem. Also, Ray in their parts department is garbage and should be fired for the way he is allowed to talk to customers. The fact he is still employed there is a direct reflection on the management at West Houston. I bought my car there, which was a great experience, Ray and the lack of service I have received from the service department made it my last.
Terrible customer service - Nicormier09
Service department is terrible. Scheduled an appointment for service and was assured that there would be a vehicle available for me. Get there and my appointment was made for the wrong day and was told no cars were available. Spoke with the Service Manager Brandon and he said he would check to see what he had available. Brandon comes back and lets me know he has a car available but asks me if I could have it back the next day by 7pm. I've owned my Infiniti for the past two years and I have never had the service department give me a specific time frame in which to bring the car back, when no one has even looked at my car to see what all needs to be done in order to fix it. I agree to go ahead and take the rental car, whilst I'm checking out with the rental car receptionist, I express to her my concern over the customer service at Clear Lake Infiniti compared to other Infiniti dealerships. As I am doing so, Brandon ( the service manager) rudely blurts out "well you can take it to another dealership then". I was floored that he would speak to a customer in such a manner because of their mishap. He acted as if he was doing me a favor and was very rude and inconsiderate considering the fact that his employees made the mistake and that I purchased a service plan in order to be able to get a rental when my car is having issues (in addition tot the fact that I waited over an hour to check my car in). Go elsewhere to purchase and get service
on your Infiniti if you want to be treated like a customer should be at the time of purchase and there after.
Wired Money. Sold the Car to Someone Else. Good Service? - DanJ21
Was told Sewell has excellent customer service, you can be the judge. After spending a couple hours with the sales associate on the phone. I was sent an agreement and told to wire funds to confirm purchase of a CLS 550. I wired funds in full to Sewell (half a year’s income for median household family). Was told the car would be on the way by associate after wire. Took 3 hours to confirm receipt of wire by finance. Was then told by the associate my car was sold to another individual. Talked to GM Mr. Baker. He was pleasant and said would fix the problem, however here we are 2 weeks later with no car. If it were my dealership, I would purchase the same or better car from Autotrader, AutoNation, another dealership or Mercedes Japan if had to ASAP in order to fix that epic mistake. I do not want to hear you cannot find another car on this planet like it. This is not some exotic Lambo or Ferrari. Just my two cents, I do not have time for excuses. Will update.
Great service - Silver jon56
Blake WIlson made sure I was in good hands at Sewell with great service. He kept me updated on my vehicle and good timing on returning my call Thanks
Excellent - Pauls4
I bought my new Q 60 from Berj and have had years of exceptional service from the service manager Mark. Could not recommend them any more highly