Excellent services - Whtnlj14
I have being going to this dealership for services. I bought my car in early 2014. I love to take my car they are so good in making sure my vehicle is an excellent shape. I am always confidence that I am safe. They are honest and very nice. All employees treat you with respect and make you feel like you are “Royal”
Top Reviewed Specialists At This Dealership
Client Relations Specialist
Sales and Leasing Consultant
Crest experience - firstname.lastname@example.org
One of the Managers doesn’t know how to speak with customer. This dealership will enforce few services as mandatory though we don’t want to avail that. The share a crap reason as if its their business model and to keep up the reputation as a luxury car dealer.
Certified Sales Professional
Pre-Owned Sales Consultant
Awesome experience! - Jengram1972
Very friendly! Wonderful people! Great atmosphere overall! Best car buying experience so far! Would absolutely go back as well as recommend to friends and family!
Price was awesome to work with! - Kvioli
Buying a car at Grubbs with Price was easy and hassle free. He was friendly and answered many questions promptly. He has continued to be very helpful!
Phenomenal customer service - Chacon
My husband and I went into the dealership to trade in our vehicle and obtain a nice mid-size vehicle for our future family. We were immediately welcomed by Isaac. He was friendly, yet assertive and efficient. My wife and I can really appreciate him and the way he listened to our needs to make sure we left satisfied with our new vehicle. He really went the extra mile to ensure everything went as smoothly as possible. He has been extremely professional and very respectful of our time as well. He definitely sets the standard to carry out the greatness, class, and exuberance of the Infiniti name! We love our new vehicle! Isaac gets a 5 out of 5 in our book.
Prompt and friendly service. - Meliser77
I am always pleased with Bert Ogden Infiniti because they always make a great effort to give me a loaner when my vehicle is getting serviced!
Good experience - Lmelendez
Went a little faster than I expected but they met my budget and made a good deal. Would recommend to slow it down and not rush process.
Only great things to say! - LeslieA
I can’t begin to describe how our experience was at this dealership, but I would like to say I totally recommend this place if you are looking for a car. Their online inventory is true to date and we were able to check out the car we wanted without once being pushed to check other cars, say more expensive, or any other nonsense.
Our sales representative was a very nice understanding man, Shane Gee, and we were very pleased with his expertise and his ability to meet our particular needs, and adapt to what we wanted and making it happen.
What can I say, the are great, and they have really good prices as well compared to other dealerships in and around the Houston area.
Totally recommend this dealership and if you want truly exceptional service, ask for Shane Gee.
Great Experience - Ldenise
We went in just to check out the cars, Andrew was so knowable about the vehicles and friendly. We were really impressed with the service we received. Made the buying experience very pleasant!!
Service after the sale - what a joke! - txag02
This is for the inept service department. Based off their inability to repair my car they said I needed to have some body work performed to fix my problem. $1900 later it is still having the same problem. Also, Ray in their parts department is garbage and should be fired for the way he is allowed to talk to customers. The fact he is still employed there is a direct reflection on the management at West Houston. I bought my car there, which was a great experience, Ray and the lack of service I have received from the service department made it my last.
The best car buying experience - Jaja
The best car buying experience I have had in over 70 years. Treated with the other most respected and the salesman were totally honest. They gain my trust almost immediately.
Fail to help disabled Veteran - Pat H
I leased this vehicle last December and since was medically discharged from the Army and lost income. Sewell and Infiniti have been unwilling to provide any assistance or help. I regret giving them my business. Most unpatriotic business that I’ve dealt with.
Great service - Silver jon56
Blake WIlson made sure I was in good hands at Sewell with great service. He kept me updated on my vehicle and good timing on returning my call Thanks
Fixed it once and it worked - Toto1951
I came in with a strange problem, and the technicians diagnosed the electrical problem and had me out and back on the road in 90 minutes. That is fast and efficient.
INFINITI of Boerne