Always a pleasure - June182011
I have bought 5 Infiniti cars, 4 in California and 1 in Texas. My dealings with them have been first rate, no pressure and very easy to reach an agreement. Mario Hall was great and very easy to work with on reaching a deal.
Top Reviewed Specialists At This Dealership
Client Relations Specialist
Sales and Leasing Consultant
Buy a New Car - Chris Fahrenthold
Overall it was a great buying experience except for the used car department not giving me what I felt was a fair value for my trade-in. My salesman was able to get the to raise the offer $500 but it was still way low for what the car was worth.
Went to just look, left with the car - Brian Sparks
The wife and I arrived at the dealership early Tuesday evening, we were greeted by Rizzo Kesordia and after a few moments to shake hands and convey what we were looking for; He walked us over to the Certified Pre-Owned area and we quickly found exactly what we were looking for. I don't know how many folks buy the first car they look at, but we had spend 3-4 days researching online and pretty much knew what we wanted. Rizzo listened...and took great care of us. We left later than evening with a 2017 QX60 that just blew us away. No suprises, no ah-ha moments...just steady and smooth.
Thank you Rizzo!!!!!
Brian & Tobi
Best Car Purchase ever!!! - Gino’s Mom
The dealership is so beautiful it’s intimidating and I didn’t feel like I shouldn’t be there. But Rob was my saving grace he tried to eleviate my fears, The steps were easy and it was incredible experience. My experience has always been one obstacle that builds onto the next. Rob walked me off the ledge and Mike helped my wish come to fruition. Thank you are words that seem so inefficient for my gratitude and the sense of respect.!
Good experience - Lmelendez
Went a little faster than I expected but they met my budget and made a good deal. Would recommend to slow it down and not rush process.
Salesmen are great - Dafutur4u
The salesman are great. They know there information and are open and honest. Dealing with the salesman was a pleasure. They had patience and were very committed to meeting my needs.
Best Car Buying Experience Ever - Ann Allen Realtor
I spoke to Adolfo on the phone and told him what car i wanted, provided my information, and told him my financial goals. I was upfront with him and he was upfront with me. By the time I arrived at the dealership Adolfo and Corey already had 4 options picked out for me. He made the process seamless for me, I did not have to be hassled with games regarding pricing, everything was very straight forward, and I walked out with the car i wanted that best fits my finances. I will be recommending all my friends and families, plus, I would gladly by a car from Adolfo & Corey in the future.
Prompt and friendly service. - Meliser77
I am always pleased with Bert Ogden Infiniti because they always make a great effort to give me a loaner when my vehicle is getting serviced!
Only great things to say! - LeslieA
I can’t begin to describe how our experience was at this dealership, but I would like to say I totally recommend this place if you are looking for a car. Their online inventory is true to date and we were able to check out the car we wanted without once being pushed to check other cars, say more expensive, or any other nonsense.
Our sales representative was a very nice understanding man, Shane Gee, and we were very pleased with his expertise and his ability to meet our particular needs, and adapt to what we wanted and making it happen.
What can I say, the are great, and they have really good prices as well compared to other dealerships in and around the Houston area.
Totally recommend this dealership and if you want truly exceptional service, ask for Shane Gee.
2nd time is the charm. - InfinitiFam
Looked here for a deal 3 years ago, and ended up goo g to San Antonio. This time around they made an offer nobody could beat. We have been Ed Hicks customers going on 14 years. Loyalty does have its rewards. And with Nissans, Mercedez, and Infinit to choose from, you have plenty of price range options. Going to return for when I'm ready to get my Q60.
The best car buying experience - Jaja
The best car buying experience I have had in over 70 years. Treated with the other most respected and the salesman were totally honest. They gain my trust almost immediately.
Worst experience I ever had - Mitch clausen
The sales manager told me " what is with in tolerance, I don't even know what that means " he is an incompetent kid with an attitude.
I bought my car, great experience.
Then the nightmare started they got me.
First they scratched my car all over detailing it.
Buffed it out 3 times, still looks bad. I was told they can't buff it much more the paint is getting thin they don't know what else they can do.... O yeah and if you by a black car you are supposed to expect a bad paint job because it's black....
Second my steering is off, the sales manager told me it is with in tolerance and that's it..
Third my auto off feature where the car saves co2 at a stop does not work 98% of the time.
I will trade this car in asap and never go back to southwest Infiniti again, I suggest you never go there to start with.
Fail to help disabled Veteran - Pat H
I leased this vehicle last December and since was medically discharged from the Army and lost income. Sewell and Infiniti have been unwilling to provide any assistance or help. I regret giving them my business. Most unpatriotic business that I’ve dealt with.
Outstanding experience - Ns7
This was our first Infiniti QX60 buying experience and we had a wonderful experience with Sewell Fort worth. The salesperson Adam was very helpful and was always quick in responding to our queries. The process was so smooth and straightforward, mostly done over phone/text and no pressure to visit the dealership. We visited only once when we felt like. Adam answered all our questions regarding the feature details of various packages. They did their best to make sure that we get the brand new car at a great price.I would definitely refer them to someone who is looking to buy Infiniti. I hope they do the same if I need their help in services and post sale issues, if any.
INFINITI of Boerne