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Smoothest car buying experience ever! - Star, Chad2040
My husband and I had a wonderful experience working with DJ. He is a straight shooter and made sure we got the car and the deal that worked best for us. He made the process quick and painless; extremely efficient.
Top Reviewed Specialists At This Dealership
Certified Sales Professional
Great Service - DrB
Through, no pressure, informative, courteous, outstanding service. Briana was amazing and kept me informed throughout the entire service. They were quick and I even got to work on time.
Sales and Leasing Consultant
My experience in leasing car with Grubbs is stress-less - Ravi Kiran
We (me and My wife) purchased car from Grubbs recently and Brad, the sales associate helped us in picking up the right card for a great price. He helped us not only during the transaction but he is always a phone call/test away and responds as quickly as he can. I highly recommend him to anyone who is looking for a new vehicle. Overall my experience with Brad Wright and Grubs is satisfactory
Outstanding sales and service. - JDW
Mrs Santivanez was excellent as my service advisor. Very difficult supply of replacement windshields. That posed a difficult situation if She had not actively pursued the problems. Outstanding! Mr Ware kept at it with sales to timely get our car out of Florida to San Antonio at a fair price.
James D Walker
Prompt and friendly service. - Meliser77
I am always pleased with Bert Ogden Infiniti because they always make a great effort to give me a loaner when my vehicle is getting serviced!
Look no Further...this Dealership/James Sirbek Rocks!!! - QX60/Q50 Owner
AMAZING experience!! James Sirbek is by far the best. He and Scott Parker went above & beyond, even after the sale, to ensure we were satisfied.
Great Experience - Ldenise
We went in just to check out the cars, Andrew was so knowable about the vehicles and friendly. We were really impressed with the service we received. Made the buying experience very pleasant!!
Good experience - Lmelendez
Went a little faster than I expected but they met my budget and made a good deal. Would recommend to slow it down and not rush process.
Service after the sale - what a joke! - txag02
This is for the inept service department. Based off their inability to repair my car they said I needed to have some body work performed to fix my problem. $1900 later it is still having the same problem. Also, Ray in their parts department is garbage and should be fired for the way he is allowed to talk to customers. The fact he is still employed there is a direct reflection on the management at West Houston. I bought my car there, which was a great experience, Ray and the lack of service I have received from the service department made it my last.
Terrible services from services and sales after car buying - cwn97t
1. Promised remote start to be installed after buying the car, came back at appointment time. Services said Sales did not make an appointment. Waited 1 and half hour, we were told they only received 1 remote key and come back later.
2. Complaint emailed sent to Chad and James, no response.
3. No calls, emails, from services or sales
4. Called to check the parts, we were told the keys are ready.
5. Sent my wife for installation, they said technician did not come, the keys were inside his tool box.
6. scheduled an appointment again, see how it goes.
7. Called service director cause it's getting ridicules. Really nice guy and offered to have someone pick up my wife's car and get us a loaner car.
8. Declined the offer, just want them to stick to appointment this time and provide a reason for ignoring a customer. This is very tiring. They sold you a car and that's it, it's worst than a resale dealership. Infiniti...
Will update google and yelp on progress...
Terrible Customer Service (See review on Yelp) - TaunyaP
Shawn L Service Manager is the worst. Please avoid Shawn at all cost and make sure you get a second opinion on his recommendations. Can't be trusted......
Amazing Experience, Made my buying experience so easy!!! - Kesava
Amazing Experience with the Sales Rep; Just ask for "Oscar". He is amazing to work with and super good in terms of customer service. He made my buying experience so easy.
Oscar - Thanks for all your help and you went beyond; I would never hesitate to recommend Sewell and specifically you, for making my experience so easy. Go Sewell!!!
Great service - Silver jon56
Blake WIlson made sure I was in good hands at Sewell with great service. He kept me updated on my vehicle and good timing on returning my call Thanks
Best service ever - Sde1969
I've always had great service at Sewell Infiniti. It's very comforting knowing that my car is in their care, it gives me piece of mind. Dominic Fulbright always takes good care of me. Recently I needed some extensive work done on my car. Dominic went above and beyond to help me, by offering options and a schedule of what services were a priority. Over a year we were able to take care of all the issues. I am truly grateful for his help.