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Grubbs service department is the best I have dealt with.... - Oldguy
Grubbs service department is the best I have dealt with. The work was completed quickly and efficiently. Everyone was friendly and helpful. Paul Egerton is the best.
Top Reviewed Specialists At This Dealership
Great place to have your Infiniti worked on, have had 2... - RL
Great place to have your Infiniti worked on, have had 2 vehicles worked on there, knowledgable, friendly and is very clean and comfortable to wait on your vehicle.
Certified Sales Professional
Infiniti Sales Director
Excellent customer service. The suggested attention to... - Ambrose
Excellent customer service. The suggested attention to items on the M-P Inspection is somewhat questionable but for the most part accurate. Will continue to use this dealership.
Very personable and doing all they can in these tough... - LexAnne
Very personable and doing all they can in these tough times to keep everyone safe. They have always gone above my expectations and never over charged for any service.
West Houston has a great team of individuals who take... - jburto1
West Houston has a great team of individuals who take time to work with you instead of overlooking your questions/concerns. There's also safety measures in place to protect individuals during this time of pandemic.
I continue to be impressed with Sewell and their customer... - djp2303
I continue to be impressed with Sewell and their customer service, second to none. I have never been so satisfied with a car dealership and how they support their customers.
My husband and I went in recently on November 6th to... - Monicaharris7326
My husband and I went in recently on November 6th to purchase a vehicle they had advertised online. I was previously working with a sales man name Gift Wilcox who was wonderful but had to leave due to a home emergency. He left me in the hands of a Levi. That’s when the whole experience went to xxxx. Levi was extremely RUDE when I started questioning their fees. They wanted to charge a $2500 Infiniti Select package to the deal in which I declined. Well it’s NOT optional. Every time I asked questions he would try to shut me up and not let us speak. He wanted me to sign some paper saying I would agree to buy vehicle if he got some numbers tweaked. Then he spoke to me in a very degrading manner. Telling me,”if you just use your mind for a minute”, when trying to go over numbers. Really?! You’re speaking to a woman who owns 2 respectable companies (which I shouldn’t have to mention to get an honest deal.) So what do I do? Pulled out a calculator and add it up in front of him to show him numbers didn’t match. I then told him I didn’t want to waste each others time, if they wouldn’t do deal for price listed online plus tax title and license then just tell me because I was not going to pay for the Infiniti Package. Then he brought in his manager Solomon. He began telling me about this package in which I told him I’m not interested. He said taking it off is not an option. I explained to him that the way they advertise is very misleading in which his response was, “Last time I checked it was a free country!”.....WOW, just WOW. At that point I walked out. I have no idea why I was treated this way, perhaps because I wasn’t in my business attire upon walking in? Would I have been treated differently if I wasn’t in my casual jeans and a T-shirt? I’ve always taught my children as well as my employees that you treat EVERYONE with the SAME respect whether your speaking to a janitor or CEO. This was not the case at this company. I will say the manager did call and apologized but the damage was already done. Should you ignore this review and still go to this dealership be sure to ask for Gift Wilcox, he seemed to be the only honest sales person there. I really regret not being able to close the deal with him.
I suppose everything happens for a reason. Walked in here wanting to purchase a used 2019 Ford Explore and ended up going to Audi and buying a new Audi A6 Quattro Premium Plus and I’m in love with it.
Stay clear of Levi and Solomon.
Great service kept me informed on the part that was... - Pearson.shirley
Great service kept me informed on the part that was coming in. Delivered car when he said it would be here. Very professional And courteous. No probkems
Friendly and customer focused - just like their... - James
Friendly and customer focused - just like their commercials say. I have bought 3 cars at Sewell and have never had any service done incorrectly or poorly
I wrote a review and Greg Warrick asked me to call him. I... - Disappointed
I wrote a review and Greg Warrick asked me to call him. I did call him and he has yet to return my call. Disappointed.
Great dealership! Thalia was my salesperson. She was... - allen
Great dealership! Thalia was my salesperson. She was very accommodating by having all my questions answered in a timely manner and a real go-getter! When it was time to purchase, Thalia and her director, Rene, really went out of their way to make things happen and to create win-win options. In the end, I purchased the car, and my lasting impression of the Bert Ogden Infiniti dealership team is nothing short of exceptional and very professional!! Thank you very much Thalia and Rene! I highly recommend this dealership to allow them the opportunity to earn anyone’s business.
Was lied to and given excuses about the damage to my car.... - shelton.joey20
Was lied to and given excuses about the damage to my car. The I had gotten a flat tire, and when I went to put the spare on the lug nuts were cross threaded and on so tight that I broke 1 of the studs off, and couldn't change the tire. When I approached the dealership about it, they were the last to service the car, they told me that the impact of whatever caused the flat likely causes the studs to strip. That sounded so unbelievably able to me that I kept barking up the chain of command, till eventual I got to speak with the general manager of the area,
Jack powers, at the neighboring mercedes dealership. He asked his technician what could of causes the damage and was told, only an impact wrench being used to tighten down the lug nuts. Needless to say they still didn't pay for any of the damage they caused, but offered me a free oil change. Don't waste your time and money.
The entire experience was wonderful. Allison Blake and... - Senyah
The entire experience was wonderful. Allison Blake and Jennifer were the associates that handled my purchase and are the best. So informative and helpful. I am theirs for all my automotive purchases
Good experience - Lmelendez
Went a little faster than I expected but they met my budget and made a good deal. Would recommend to slow it down and not rush process.