We went in to buy a truck for my son, and everything was - Chris29er
We went in to buy a truck for my son, and everything was going great until it wasn’t.
We were told multiple times during the sales process that the truck would come with a 12-month warranty. We were also repeatedly told in the finance office that if we ever lost a key, we had “family and friends” benefits and it would be replaced at no cost. As it turns out, neither of those things was true. We called to verify the next day and found out we had been misled.
The day after purchasing the truck, we also called about an issue with the sunroof. No one returned our calls until the fourth day, conveniently after the three-day return window had passed.
To make matters worse, they kept the truck for over an hour and a half just to wash it, and when we got it back, it still looked terrible.
We’ve purchased vehicles from this dealership several times over the years, but this experience has completely changed our opinion. We felt like we were told whatever was necessary to get us to sign the paperwork and drive off the lot. Once the sale was complete, getting help became a different story.
Unfortunately, this will be our last purchase from this dealership.
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