42 Virginia Buick Dealers

Met with Kellie for the financial part of the purchase of... - Deborah and Ernest Bryant

Met with Kellie for the financial part of the purchase of a pre-pwned Buick Enclave. She was professional, articulate and personable. We were made to feel comfortable and respected. She is most definitely an asset to Boyd Chevrolet.

Angel Miranda, Tony Blazier, Maks S, and Tre the general - Sierra Kayy

Angel Miranda, Tony Blazier, Maks S, and Tre the general manager made my dreams come true. After spending the past year looking for another car of my dreams due to the previous one being stolen they made my year! All the searching, tears, and terrible times were worth it! Thank you guys you have no idea how happy I am!

Harrison was very helpful finding my 2017 Chrysler... - Mark Hall

Harrison was very helpful finding my 2017 Chrysler Pacifica, oing to make a big difference in my business!

DO NOT SELL YOUR CAR to Hendricks. - asafarali

DO NOT SELL YOUR CAR to Hendricks. They tried to scam me out of my 2k mile corvette. I put my car for sale on Facebook. Hendrick Chevrolet. Messaged me asking if they could buy it. They got the vin miles pictures everything. Offered $3k less than I was asking. But I agreed. And I told other buyers that I’m taking it to the dealership. Hendricks told me they are picking it up. On the day they are to pick it up they said they won’t pickup to bring it in. I drive all the way there. They offered me 5 thousand less Than what they offered 3 days ago. I asked what’s wrong with the car they said it’s perfect. And they don’t want to pay what they said they will. Can’t believe they wasted days of my time. Only to screw me over after I get there. Don’t trust this company at all. Go to carmax At least they won’t jerk your around.

I just Purchased my Nissan Pathfinder from colonial - J.barksdale82

I just Purchased my Nissan Pathfinder from colonial They associate bob kemp handled everything for me .. great service and Knowledge of the vehicle help me take care of the few details that need to be handled and was quick to get me in-and-out thank you Bob look forward to many more years of doing service and business with you

Haley Dodge on Laburnum Ave. I went there because the... - hr.olton

Haley Dodge on Laburnum Ave. I went there because the service dept had been good for taking care of my car. I needed another vehicle, because my car had been totaled. Logan Carter asked me questions to determine what I wanted. I evidently settled on a previously owned Chevrolet Equinox. He was caring and saw that I obtained the right vehicle.

The service is excellent. - patcornell57

The service is excellent. The only reason for the 4 stars instead of 5 is the waiting area. I typically wait for my vehicle for any scheduled service. My wife's care is serviced by Sheehy Toyota of Fredericksburg. Normally I bring work with me while i am waiting for service. I work remotely. At the sheehy buick gmc, there are chairs, but no available plugs, there really is no place to effectively work. At the Sheehy toyota, there are lots of options for areas to work. I just wish this could be improved on at the buick gmc location.

Stopped by to look at a 2020 Encore. - Kdunyak

Stopped by to look at a 2020 Encore. Long story short, bought it. My sales rep was Clifton Paige and I cannot say enough good things about him. Very professional. I can’t remember the name from accounting, but he worked with me and was accommodating. The whole experience was one of the better experiences I’ve had with car dealerships in my 71 years.

I had work done at this dealership and thought it was OK - josephfieldsjr

I had work done at this dealership and thought it was OK until I called around and found out they ripped me off!!!! I recently called for spark plugs and wire change and they quoted me $980 which is $300 more than three other dealerships and $100 less than Bonin Chevrolet dealership in Manassas. Stay away!!!! I will NEVER get anymore work done there or in Manassas. I spent a lot of money there because I didn't know better and now I do!!!

Bad service. - Jsilva101.js

Bad service. I took my truck for repairment. They changed the brake booster and it came out very bad. I then had to go buy a separate brake booster at an auto parts, and now the dealership does not want to give me back my money.

No different than any other car dealership. - chrystal.cruz

No different than any other car dealership. Promises you one thing and then doesn’t validate any issues that you were already promised wouldn’t happen cause they’re better than normal dealerships. Too many ppl involved at once and love to hurry you up once they change the rules.

We had a wonderful experience purchasing my Equinox. - tabuali

We had a wonderful experience purchasing my Equinox. Mohamed Zabad was knowledgeable, efficient and pleasant. He was able to find me the vehicle that suited my needs. Mohamed is amazing and he made it a smooth process. He was patient and showed us several options.

My experience at Suttle Motor Company far exceeded my - c_haneman@Yahoo.com

My experience at Suttle Motor Company far exceeded my expectations. From Sales to the Service Department, every one I encountered were friendly and extremely helpful. A special thank you to Mark in Sales (who sold me an Escalade) and Perry in the Service Department. I could not be more pleased!

Bought a lifted z71 diesel truck front bumper had some - School bus 111

Bought a lifted z71 diesel truck front bumper had some paint coming off of it the told me at the time of purchase they would take care of it it’s been almost a month now and nothing they won’t even respond to my text buyer beware they say one thing to get you to purchase and after that forget all about you would never purchase another vehicle from them

Buyers be ware. - dumbinacan1

Buyers be ware. This is a dishonest dealership. Brought my own finance to pay in full and was hit with many undisclosed fees. In addition; they tried to forcefully sell me a service that I didn't want and there justification was that "it was a corporate thing and not them". At finalization, found out that it was not true and that these were optional items. Here were it gets worst, they then wanted me to FALSIFY documents, which I refused and they rejected my purchase and allowed me to walk away even after I had already paid them in full. To the military members of this community, make sure you take all your documents to legal before you signor make any purchases from this dealership.

I bought a 2018 Buick Encore not even a year ago. - Christinlreynolds

I bought a 2018 Buick Encore not even a year ago. Ever since it has given me nothing but trouble two months after purchasing I had to have it in the shop. Then another time. Recently in the past 3 weeks it’s been there Four times !!! Nothing is getting fixed. They sold me a lemon and at this point I plan to seek legal advice about it

Great experience getting my vehicle serviced. - jerry_j_j

Great experience getting my vehicle serviced. I am confident that they will stand behind the work completed if there is a problem in the future.

I recently purchased a 2022 Chevrolet Bolt EUV and had a - RH

I recently purchased a 2022 Chevrolet Bolt EUV and had a home charger installed. Nate Claytor is the best car salesman I have ever worked with. He is quite knowledgeable. He patiently and thoroughly answered all of my questions. He communicated regularly as we went through the process and promptly addressed minor glitches. 5 stars for Nate! I also appreciated Mark Puit who helped me (no pressure) purchase additional protections/warranties and set up financing. Great job, gentlemen!

If I could rate it lower I would. - sstaylor

If I could rate it lower I would. Service dept. only wants to sell filters not the real problems. I bought a new vehicle and took it in for service each time it was needed. I had my tires rotated every 5 thousand miles. You can't see the inside tread of my tires unless you lay on the ground. at 25,000 miles, they rotated my tires and tried to sell me filters. at 28,000 miles, on I81 in Christiansburg, I had 2 tires blow out. The Toyota dealer there couldn't help me until the next afternoon. Thankfully the Firestone dealer there was willing to help. He showed me the tires and all 4 tires were down to the cord on the inside tread. I had to purchase 4 tires and then had approximately $2,000 in other damages. You can't tell me they didn't know I needed new tires when they rotated them just 3000 miles before.

The service department is the best I have ever dealt - Ivan

The service department is the best I have ever dealt with. I will never service my Chevy anywhere else!!

Outstanding service department. Jacob Watts fixed my car... - soege

Outstanding service department. Jacob Watts fixed my car quickly and properly. Great communication and the work was done very professional. I will use this dealer in the future. Highly Recommend!

always friendly - melimissy

I always go here due to coupons available to help with cost, although my friends are getting free oil changes in Lynchburg for being nurses (just saying) but the staff is fast and friendly

My car intermittently doesn’t start after 2,000$ of work - Victurk12

My car intermittently doesn’t start after 2,000$ of work done still same issue …. Ken Houtz fixed the problem, thank you!

This review isn’t about the dealership but it’s about the - amariana5

This review isn’t about the dealership but it’s about the service center I have never been to a mechanic where my car was worst after taking it to them then before I took it! They charged me 1222.00 to fix my car and as soon as I drive it home the car almost catches on fire! Then I had to get it towed back to them and now they want me to pay more money when they messed it up more!I will never come here again and I don’t recommend anybody to go

PURCHASE OF LEXUS - Hokie

I was browsing Ramey’s Website and found a pre-owned Lexus which I liked. The Lexus was on their Richlands lot. I contacted them via E-mail to get more information about the vehicle and to discuss pricing. I exchanged multiple E-mails with Sidney Smith and Brandon Sheets. After we had basically negotiated a deal via E-mail, my wife and I traveled to the Ramey-Richlands dealership to test drive the vehicle. While driving the vehicle, we discovered that the windshield had a tiny chip / pit, which the dealership promptly had repaired to our satisfaction at their cost. We then finalized the deal. While visiting the dealership, we met with Brandon Sheets (manager), Christian Yates (sales), Frank Browning (sales), Eugene Hilton (sales), and Chance Moore (finance). All of them were very professional, courteous, friendly, cooperative, and helpful. This was our first experience with the Ramey-Richlands dealership, and it was very positive. We would not hesitate to deal with the Ramey-Richlands staff again for future vehicle purchases.

Worst car buying experience ever. I came Friday with my... - gonzamanic

Worst car buying experience ever. I came Friday with my husband to purchase a truck. They sold the car to somebody else right underneath our nose. Caleb was the salesperson who assisted us. Friday night we agreed to purchase the vehicle. We left the dealer on Friday WITH A SIGNED BUYERS ORDER. We were told to come back Monday to complete the transaction. They were pushing their own financing down our throats when we came with our OWN bank to finance the vehicle with. Since we weren’t using their own bank, they added 1k to the price. We return Monday. My husband was there for an hour while I waited in the car. Out of NOWHERE the manager comes out to tell us they sold the truck to someone else. His exact words to us were “first come first serve.” No integrity. No values. No principals. Oh, and no follow up phone calls from Caleb the entire weekend. I told my husband we’ll find a better truck, preferably one with NO RUST.

Like just about every GM dealer right now, Franklin - Ben Jamen

Like just about every GM dealer right now, Franklin engages in fraud. Bait and switching, price changing, and false-promising, just to name a few. Car dealers have always been inconvenient (and unnecessary) to deal with, but it is truly a shame that it's easier and cheaper to buy a barely used model off of Carvana than it is to buy new from GM. Examples? There is no such thing as a "contactless" car buying experience. When you inquire about this, they tell you that you still have to come in to the dealership for some reason. Then, when you go there, they tell you that they "no longer have the car you asked about and should consider this other crappy one instead (for more money, of course). Or that you should put a large non-refundable deposit down for some "in-transit" model that never seems to arrive. The idea of "buying online" simply doesn't exist. If they don't have the car, they'll still advertise that they do in hopes that, by making you wait in the dealership for hours, you'll soften up and commit to buying something you don't want. It is unreal that the resurgence of illegal sales practices hasn't led to these dealerships being shut down and GM selling direct to its customers. I've ordered a Tesla, and 60% of the reason for doing so is because I don't have to deal with a dealership experience. I just ordered it online and then when it arrives I just go and pick it up. No BS about how it was there but now it isn't. Or that I need to buy some warranty to get the car now. Or that I need to pay a "market adjustment" fee that no one mentioned when I ordered it. Or that it's going to take hours and hours to sign 5 minutes of paperwork because "finance is busy", which is just code for "we think if we waste your life and lie to you incessantly, you'll sign anything to leave with a car." GM needs to have their own dealerships and showrooms that actually care about GM's name and reputation because I can't be alone in preferring to have Carvana deliver a slightly used car to my house than to deal with the nonsense that Franklin and pretty much every other GM dealer dishes out in hopes of ripping off people who think they have no alternative. In short, I'd rather ride a bicycle for the next three months waiting on my Tesla to arrive than to spend one more minute in Franklin's (or anyone other GM dealer's) showroom.

A PLEASURE TO DO BUSINESS WITH - walt0303

EXCELENT PEOPLE TO DEAL WITH. THEY DID WHAT THEY SAID THEY WOULD DO. I WAS TREATED WITH KINDNESS AND RESPECT. NO PROBLEMS AT ALL. A VERY SMOOTH TRANSACTION.

Poor customer service. Poor communication from customer... - the mistreated customer

Poor customer service. Poor communication from customer service and manager. I was told would take only 4 hours. Took 1 and 1/2 days. I was charged for something that was not fixed. I had to asked for refund. My camera worked when I took my car in for service now it does not. I DO NOT recommend Pinkerton. STAY AWAY! I wanted to give ZERO stars but I could not.