35 Virginia Buick Dealers

This dealership went way beyond my expectations. - Evelyn Eason

This dealership went way beyond my expectations. 2 help me get a reliable vehicle. My previous vehicle was a nightmare from the start of service. Thank u Priority 4 being there 4 me

It was great. - Luvlywithu

It was great. This was fastest I've ever been in and out of a dealership buying a new car

My truck almost left me stranded on the highway. - Scott

My truck almost left me stranded on the highway. I got it to Casey Chevy in Newport News and they told me they couldn't even look at it for 3-4 days. I then called my preferred service dealer Ken Houtz where I've been going for almost 10 years and Mark said if I could get it to him, he'd have it looked at by the end of the day so that's what I did. I then was having trouble getting a ride home and Dave was so awesome and gave me ride home. Before I was able to leave the dealership Tyler had already looked at my truck and gave me recommendations in which I said go ahead. Friday, they had my truck back in service. Outstanding work by the Ken Houtz Service team. I will no longer even try to go anywhere else. Thank you very much to Ken Houtz Chevrolet!! -Scott

I recently bought a new GMC Canyon from them. - lutherstinnett

I recently bought a new GMC Canyon from them. I've been buying cars from them for 20+ years and have always been well taken care of. I had a great experience this time and really love my new truck. I plan to continue having my vehicle serviced with Crabtree as well.

Buyer beware is an understatement with this place. - James

Buyer beware is an understatement with this place. Pay attention to the sales sheet that list all the cost and your final total. Most notably is the double destination charges and the "pre-installed" tracking/vehicle recovery system. Lets start with the tracker. They are charging $899 for something that costs around $50 and has the same capability that is provided by Onstar for FREE for three years. When you tell them that you are not interested in having a 3rd party tracker in your vehicle they will tell you that is pre-installed and the cost will not be removed. If you really don't want the tracker you can pay them to remove it. What a joke. Then there is the other scam charge of an additional inflated destination charge. The vehicle manufacture is required to provide a window sticker outlining the costs of the vehicle, specifically to protect consumers from these scams. The window sticker shows the cost of the vehicle + installed options + the destination charge that they charge the dealer to get the MSRP. This dealer will then take the MSRP (that included the $1450 destination) show a discount ($2200 in my case), then add a $1900 "destination" and $899 for the tracker. Putting the price of the vehicle almost $600 OVER MSRP before taxes/tags/doc fee. When you call them out on the extra destination charge they will quickly point out that their website states that all prices do not include destination. When we went back to grade school math and showed our work, I circled the two destination charges and asked "how is this not a double destination charge?" I was only met with an insistence that is not a double charge because the website said all prices do not include the destination. At that point it was time to find another dealer. I ended up buying the exact same vehicle for almost $4000 less at a GMC dealer in Woodbridge. Do your homework and email all the dealers around that have the vehicle you want and ask them to provide you with the out the door price. Negotiate your deal from there and you will quickly find who wants to earn your business and who is trying to scam you out of every penny they can.

Service advisor was very professional and provided - josephnjr73

Service advisor was very professional and provided feedback. Very knowledgeable of services provided and informative.

David Owino was awesome! - hardhead504

David Owino was awesome! He made the car buying experience comfortable and less stressful. Will definitely recommend him as a sales rep.

Knowledgeable and courteous. - suku_hama

Knowledgeable and courteous. First Class customer service! I would not consider taking my vehicle to any other service department. Thanks for all you do!

They were incredibly helpful and I was so nervous. - Amanda_wilkerson13

They were incredibly helpful and I was so nervous. Tracey Dooley really went above and beyond. As well as Anthony Spencer also.

Bought a used Car with 40k miles, w/ a warranty the - jamesduperre

Bought a used Car with 40k miles, w/ a warranty the dealer will not honor now. Changing ownership is the reason given for sticking me with a $560 Bill from another dealer even after CBGMC agreed to pay it upfront. DO NOT purchase anything from these crooks. I have filed a BBB claim and have opened a claim with GM as well. David Pool should be fired, James in service is a great to deal with but it seems this dealer does not care about the customer once they get their money. Horrible business practices. I bought a 70k car and now they are worried the $560 bill will bankrupt them. BUYER BEWARE

Fast and friendly service. - Naenae

Fast and friendly service. I have purchased three cars from this dealership and always pleased.

Had engine problem while encountered to Florida from - Jimfergusoncartage

Had engine problem while encountered to Florida from Canada. John in service took me in at 8am and said I would be out by noon. Out and on my way at 11.30. Fantastic experience. Would highly recommend them

I mistakenly left a review last week slamming their - willsonwr

I mistakenly left a review last week slamming their responsiveness with One star. Turns I was using the wrong emails to contact them. Ig nore that post.

From the very start a few months ago through the entire - Howard F Hall

From the very start a few months ago through the entire purchasing experience, our salesman, Marck, provided exceptional customer service. When we first engaged Marck at Ourisman, we were simply researching vehicles and going through a deliberate process of elimination to determine the best vehicle for our family. Marck was polite, professional, and very knowledgeable about the Chevrolet and GMC product lines. He patiently answered all of our questions and never tried to "push a sale" on us. We appreciated his approach. When the time came to narrow down our search and select a vehicle, Marck maintained his professional "no pressure" approach. In addition to the GMC Canyon being the vehicle we selected, Marck's professionalism is what made us choose to purchase the vehicle from Ourisman. Marck walked us through the entire process and made this the best vehicle purchasing experience we've had in nearly 30 years of buying cars. Due to the focus on customer service and customer satisfaction we experienced at Ourisman, we will be purchasing our next vehicles from this dealership. Mark and the Ourisman team should be commended for their professionalism and focus on customer satisfaction.

Very satisfied with our experience. - Juliaabel9

Very satisfied with our experience. Ken Irwin treated us great and got us a steal of a deal on a 2024 Sierra!

I recently had my car serviced at Duke Automotive. - hooknrod

I recently had my car serviced at Duke Automotive. The service I received stretched out for a while (parts availability) and through it all the service department was courteous, informative and helpful. I especially appreciate the interaction I was able to have with the shop foreman and lead mechanic. Very helpful.

Harrison was very helpful finding my 2017 Chrysler... - Mark Hall

Harrison was very helpful finding my 2017 Chrysler Pacifica, oing to make a big difference in my business!

Service department scheduled a recall repair, then tried - Kris Stewart

Service department scheduled a recall repair, then tried to upsell for other repairs. They did not call or text to say the truck was ready. Dropped off at 7:30 am, finally went to service department to pick up truck, it was done at 3:00 pm. I left phone messages and texts prior to going back, and asking when it would be done. Receptionist called after I had already picked up the truck. First time at this service department and most likely the last.

The worst. - tomcynlab

The worst. Took my 2020 explorer to have a axle leak fixed and and the top mechanic tell me its not leaking when there was axle oil drenched on the felt bottom cover and dripping from actuator on front axle .I had to drive back to the dealer to show and argue with him where is was leaking.He finally agreed to fix it. After 2 days my vehicle was still outside nothing done .Girl at the service desk was rude and said this place is a xxxx hole. She was waiting on warranty to call back. So i called the my warranty company they said nobody called about anything on my vehicle. I just took my explorer and left.

You can trust Suttle Motors to take care of your - sm6416190

You can trust Suttle Motors to take care of your automotive needs.The entire group here are top notched .

Excellent - CJVA

I was in the market for an SUV and decided to purchase a Chevrolet; and I am so glad I did. The entire process was smooth and stress free. The whole Chevrolet team was polite and helpful.

PURCHASE OF LEXUS - Hokie

I was browsing Ramey’s Website and found a pre-owned Lexus which I liked. The Lexus was on their Richlands lot. I contacted them via E-mail to get more information about the vehicle and to discuss pricing. I exchanged multiple E-mails with Sidney Smith and Brandon Sheets. After we had basically negotiated a deal via E-mail, my wife and I traveled to the Ramey-Richlands dealership to test drive the vehicle. While driving the vehicle, we discovered that the windshield had a tiny chip / pit, which the dealership promptly had repaired to our satisfaction at their cost. We then finalized the deal. While visiting the dealership, we met with Brandon Sheets (manager), Christian Yates (sales), Frank Browning (sales), Eugene Hilton (sales), and Chance Moore (finance). All of them were very professional, courteous, friendly, cooperative, and helpful. This was our first experience with the Ramey-Richlands dealership, and it was very positive. We would not hesitate to deal with the Ramey-Richlands staff again for future vehicle purchases.

I purchased a used vehicle 6 months ago and it has been - Sharmesawilliams

I purchased a used vehicle 6 months ago and it has been back in twice for maintenance. 1st my brakes were squeaking very loud and maintenance said it was a GMC issue so there's nothing they can do and now my Transmission is going out on the vehicle. I'm thinking it's time to get a lawyer. I don't have a loaner car to get to work I'm very upset because how can I pay for my over priced used vehicle I purchased from Lindsey GMC and I can't get to work. I had so much faith in this dealership but they are not keeping up to the standards they portray.........so disappointing

Bought a lifted z71 diesel truck front bumper had some - School bus 111

Bought a lifted z71 diesel truck front bumper had some paint coming off of it the told me at the time of purchase they would take care of it it’s been almost a month now and nothing they won’t even respond to my text buyer beware they say one thing to get you to purchase and after that forget all about you would never purchase another vehicle from them

Staff was friendly and helpful. - aiamendola

Staff was friendly and helpful. We will return when it's time to buy a car for our youngest son!

Awful experience at the service department. - 2cats

Awful experience at the service department. Not first time that had to take vehicle back for them to fix their mistakes. The service manager does not return phone message and is not easy to work with and does not have good customer service skills. They don't want to take accountability for their lack of knowledge on certain vehicles or when they damage part of your vehicle and then try to claim that is the way it is supposed to look.

Needed a VA State inspection and they were very fast! - haroldstallard80

Needed a VA State inspection and they were very fast! Will definitely stop back in the next time I am in the area and need something done. Very clean and very nice people there!

10++++. - debbisdu49

10++++. Awesome experience with them. Treated with the most respect. This was my son’s first car and they went above and beyond!