GREAT SERVICE - newmy
After a deer collided with my favorite Ford Taurus, Geno was recommended to us by a friend. We looked for a vehicle that would be comfortable for me and my needs. Geno helped us to find just the right vehicle for us. So Thank You Dahl Hyundai! P. S. Please don't put Geno out to pasture yet!!!!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
GREAT EXPERIENCE! - Tina Nohe
Kourt made my buying experience easy and comfortable. None of the old sales tactics. Just honest talk and super support of all my requests. She felt like family and knowledgeable on all areas of my purchase. Kourt kept me updated on the status of my soon-to-be car.
Ruth made sure I understood all the options for additional warranty coverage, my purchase agreement and power buy program.
Holiday Automotive was Kourt and Ruth. Even though I live 45 minutes away, I feel Kourt will be there to support me through the second most expensive venture of a lifetime.
Awesome service and great people. - Yanglee
I purchased a vehicle here and I came back for an oil change. The people here are great. They treat me like family. The sales managers recognized me and made conversation about my satisfaction with my purchased and offer me commendations while I waited. I remember having a great experience buying my car and the management treated me really well. I would come back here if I needed another vehicle.
Internet Sales Manager
Top notch customer focus - Kuub
I was looking for a very specific vehicle at a specific price point. Justin scoured the country looking for a match. His attention to detail was of the highest level. His customer focus didn’t stop until we were completely satisfied. I couldn’t be more satisfied with my experience.
Auto Purchase - KMAZDA
Julie was fabulous and Warren was just okay. The car buying process was time consuming but Julie made it worth it. Julie and Adam went above and beyond to close the deal. I would have given the dealership five stars, but I worked with Warren initially and he was not able to close the deal.
Welcome to the jungle - Oldtimer50
Scott was very knowledgeable, and very polite. Gave me a fair trade in price, this was the 3rd car I bought from them. I will buy another one from them.
Oil change - kcsunshine30
I was impressed by the professionalism of the service department, including the "walk around" beforehand. My oil change was quick. The waiting room was comfortable.
Sales & Leasing
Effortless - M
When the shock absorber of my 2006 Ford Escape went through my right-rear wheel well, I knew that I had to buy a new vehicle. I did my research, but my girlfriend was dreading the experience. I expected a long grind of shopping around at multiple dealerships and putting up with hard sells and pushy salesmen. 15 minutes. That's all it to took for me to decide to buy a certified, pre-owned 2016 Mazda CX5 Sport. After the test drive with Jim Zimmerman, I knew that I had found a car that I was happy with and I was ready to end my search. Jim took his time explaining things, even putting bookmarks on important pages in the owner's manual, and he was knowledgeable but also listened to what I had to say. I would definitely buy a vehicle from him again but hopefully not too soon! Great experience, and I would recommend him.
Body shop - Josh
Brian found out we were in an accident and went out of his way to line us a comprable loaner car! Excellent customer service by a top notch salesman! He always puts his customers needs first! Thanks again for another positive experience and making sure our family is safe and comfortable.
Thrilled with the Service and Attention - Janelle Andrews
My husband and I had a great experience with Mike Miroslaw when looking for a new SUV. He made the process easy for us and was very responsive. I was able to test drive the vehicle for a full afternoon to make sure I was happy with it. Mike even met with us on his day off to finalize the transaction so it was very convenient for us. Love our new CX-5!
Boucher Mazda literaly CAN'T Change Oil !!! - MiataGreg
One. One star only. First visit to Boucher Mazda for service with our 2016 Mazda CX3 for oil change and tire rotation at the end of 2017. Seemed like nice folks and probably are. However, without asking, Boucher took it upon themselves to add and charge me for Full Synthetic Oil. With tire rotation and oil change the bill totaled over $80. Shame on you Boucher. Lesson learned, won't be going back.
However, after having just left the dealer and only a couple miles away I started smelling burning oil. I thought it was the Caviler in front me but then she turned off and the smell got a lot worse. So I pulled over and lifted my hood to find oil everywhere in my engine compartment. It had already burned onto and stained all the exposed and visible bright alloy or metal. Oil fill cap and dip were tight? I immediately took the car back to Boucher and spoke to service manager Todd. He tried to engine clean the mess but was unable to clean it completely as there was a too much oil. I even went back later that day for a second attempt to clean it. Still Bad. We smelled burning oil for the next three days of use to the point where we drove with the windows cracked open to vent. One year old new car now looked like it suffered a major engine incident/failure resulting from a single, simple Boucher Mazda oil change.
Boucher general manager was informed and apologized as well. The service manager Todd stated it was worked on by his best technician, Wow... He said it, take it for what it's worth. Todd didn't refund my money but instead gave me his business card with hand written "next oil change, free." So after the first $80 service I figured I'd go back for the free one. Two oil services for approx $40, thought that was more reasonable. And thought, maybe this was an isolated incident. Shame on me.
So here Feb2018 I just took the car back for the "free" syn oil (at least the invoice says full syn) service to which they did. Hassle free. But I was welcomed at Mazda and sent next door to Boucher Kia for the service and was assured it would be fine. This time before I left I lifted the hood only to find MORE SPILLED OIL in my engine compartment! Not as bad as the first OIL DROWNING but still in need of cleanup?!! Come On! More oil on the plastic Mazda engine shroud dripped all the way back to the firewall. Seriously?!!
This dealer, Boucher Mazda/Kia (2/2) cannot change oil without giving you your car back in worse condition than it arrived. STAY AWAY from Boucher Mazda/Kia Service. Ridiculously incompetent standard of service. Ruined a next to new car. If I trade it now, I'm only guessing what the appraiser who see's this is going to say and deduct off the car. If I were buying this car and saw this engine I know I'd question what happened to it. It's that obvious.
So Mazda wants to re-position themselves in the upscale market with the likes of Acura, Infinity, Lexus and the German's? Not with the Boucher Mazda "Yugo" level of service they won't. Boucher Mazda Service standard is World Class Appalling and Disappointing. They seem like nice people but the work they do is horrific. If they can't get an oil change right... What do they do?
Go anywhere else. You've been warned. Or roll the dice, it's only your car. Apologies to Yugo.
Salesperson Made Fake Offers - Newy
I found a vehicle on Cars.com that Stevens Point Nissan had. As we were negotiating, Salesperson Lynzy made me two offers on a trade, then at the last minute raised the offer by $2500.
Less than enthused to be selling cars - xurious
I worked with a gentleman called "A". I was ready to buy a car, I simply needed to test drive to ensure a few things. During the time he was aloof. Not listening to my questions or comments, just to ask me the same information I provided a few minutes later.
He couldn't give me any information about why I should buy the particle model over a comparable alternative manufacturer. Instead just insisted it was "better with more features." Never asked me if I liked the car, if I had any questions or objections with it, or point out any features or information about the car during our test drive (which he made sure to keep short.) It was the most uncomfortable silence during a 10 minute test drive I've experienced.
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