Anyone reading this, please stay far, far and I mean far - remberto17207
Anyone reading this, please stay far, far and I mean far away from this place. Just abosolutely horrible. I dropped off a 2023 ford f250 gas v8 with 20k miles because of three issues. Issue number one, the truck is a work truck completely stock, nothing has been added, but the issue is that it dies 3 up to 5 times a day. its been to tomball ford two other times and the issue has not been resolved. Issue number two one of the tail lights was not working. Issue number three I asked for an alignment because I just got new tires, same size tires as factory. So I dropped the truck off on thurs, on fri the service advisor Bobby, send me a text saying they are doing the alignment and they need to adjust the camber, caster, toe and that will be $145. So I replied to go ahead and do it. So I am assuming the aligment its $145 plus tax. (keep in mind I was never told how much an alignment was when I dropped off the truck) I thought $145 thats normal price for any aligment at any shop. Forward to the following mon, I get a msg saying the truck is ready but they could not replicate issue one, where the truck dies, after going back and forth with Bobby about the issue , I finally said to just give me the total due so I can go pick up the truck. Her answer was $400.97. I was shocked, I asked for an explanation she said that was the total for alignment and adjusting caster and camber. I replied back saying at any mechanic shop when they do an aligment adjusting camber, caster and toe, its part of the aligment process. I asked to talk to the general manager, I was denied, she replied that the service manager was going to call me, this happend at 7:30 am on tues, I never received a call from the general manager or the service manager, finally at around 2:30pm I called tomball ford and asked to speak to the general manager, I was denied, I asked to talk to the service manager, I was also denied. After 30mins of the call, the service manager name Darryl Depasquale called me. I explained to darryl the whole situation,that the main issue with the truck was not resolved, and the issue with the aligment. Darry got very agitated and even raising his voice at times, I had to tell darryl to calm down. I explain to darryl that I was going to scalate my complain to upper management and his replied was "you can complain to whoever you want after all this is a free country, this is america". my replied was, "I will take your word and will scalate my complaint to upper management and the whole google comunity will know". I thought wow thats how a manager treats customers?? amazing. I did went to pick up the truck, I asked for the general manager when I walked in, they said he was not in, maybe true , maybe not. I paid $400 for a simple aligment, the main issue of the truck dying was not resolved, infact the truck died after 2 mins when I first started (a lot porter drove me to the back lot so I could pick it up because they did not even bring the truck to the front, wow what a service!). My advice, stay away from this place, take your car to your trusted mechanic. Darryl is very unprofessional, rude, condensending person, it amazed me how a person like that could be a manager, but again it might stem from upper management. I will never do bussiness at tomball ford, and will tell my friends and family to stay far away from that place.
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