33 virginia Buick Dealers

I want to recognize Logan in the service department for - Tejones2003

I want to recognize Logan in the service department for their exceptional customer service. Throughout the many visits I’ve had to make for my vehicle, he has consistently been kind, personable, professional, and empathetic. He truly understands that vehicle issues don’t just affect the vehicle itself but also affect work schedules, family obligations, and everyday life. Unfortunately, my overall ownership experience has been frustrating. Despite purchasing a brand-new vehicle, I found myself in the service department far more often than expected, including multiple instances where my vehicle had to be towed because it would not start. At times, I felt like I was being treated as an inconvenience rather than a customer dealing with a significant issue. There were also occasions where service visits were not properly documented, which added to my concerns during an already stressful situation. Thankfully, roadside assistance maintained records of each tow and the reasons behind them. What kept me coming back was the professionalism of Logan and Armando. They listened, documented my concerns, communicated clearly, and made me feel valued throughout a difficult process. Their empathy and commitment made a tremendous difference when dealing with an ongoing vehicle issue. Front Royal GMC is fortunate to have employees like Logan and Armando representing their service department.

I had a great experience at Koons Tysons GMC buying my - fasil

I had a great experience at Koons Tysons GMC buying my GMC Yukon XL. The staff was friendly, professional, and not pushy. The process was smooth and everything was explained clearly. I’m very happy with my purchase and highly recommend them.

Friendly service. - Dee Dee

Friendly service. Car was ready sooner than expected. Service department was short staffed however Mike was awesome.

The finance team was fantastic! - Missy15

The finance team was fantastic! Scott and Jay went above and beyond to help me get a much needed new vehicle. They were both very patient, explained all my options and walked me through the process from beginning to end. I’m grateful to them both for their knowledgeable and professional service!

The experience with the dealership was OK. - TIPPDAWG36

The experience with the dealership was OK. I didn't think my car was gonna be in the shop for that long which they told me it was gonna be one to three days but overall, it was good.

My truck almost left me stranded on the highway. - Scott

My truck almost left me stranded on the highway. I got it to Casey Chevy in Newport News and they told me they couldn't even look at it for 3-4 days. I then called my preferred service dealer Ken Houtz where I've been going for almost 10 years and Mark said if I could get it to him, he'd have it looked at by the end of the day so that's what I did. I then was having trouble getting a ride home and Dave was so awesome and gave me ride home. Before I was able to leave the dealership Tyler had already looked at my truck and gave me recommendations in which I said go ahead. Friday, they had my truck back in service. Outstanding work by the Ken Houtz Service team. I will no longer even try to go anywhere else. Thank you very much to Ken Houtz Chevrolet!! -Scott

Everyone at the dealership was very nice and helpful. - tammyarnold601

Everyone at the dealership was very nice and helpful. We had been there once just looking and when we decided to buy a Yukon we went back and asked to see the salesman that helped us (Nathan Smith) We will highly recommend him to anyone we know looking to purchase a vehicle.

Senal was my sales representative. - Maria

Senal was my sales representative. He answered my call we made an appointment. He was prompt courteous, and sold me the car with a smile thank you so much. I will be back when I’m ready to purchase my next vehicle.

The sales and service staff at Leesburg Buick GMC are - jp

The sales and service staff at Leesburg Buick GMC are fantastic, customer-service focused, hospitable, and solution driven. I will continue to have my Denali serviced with their team, and look forward to purchasing there again in the future!

I would like to applaud Kenny Law for exemplary customer - blsdtrvlr4

I would like to applaud Kenny Law for exemplary customer service. He truly went above and beyond to help us get the vehicle we were looking for. He went over, above and beyond, to be helpful, attentive and accommodating. I would highly recommend Mr. Law for any of your automotive needs. Easiest purchase i have ever made!

Jeremy and Anthony were great to deal with from the sales - Cahilltg

Jeremy and Anthony were great to deal with from the sales department. Kate, in finance was also a pleasure to work with.

We went to Charlottesville Colonial Auto Center to sell a - e911eagle

We went to Charlottesville Colonial Auto Center to sell a vehicle, no trade or purchase, from an estimate from Kelley Blue Book on Sunday 5/3/26. Martin Haggard got in touch with me Monday morning to set up an inspection and discuss a buy price for today. We got there on time and he was ready to negotiate. Everything went better than expected and even got a 45-minute ride back home with Shane. Awesome dealership and awesome Sales and associates. When I buy again, Colonial will be the 1st place I will go! Thanks guys!

The service if good and reliable. - celia7257

The service if good and reliable. I take my Subaru here, because I trust their service more than the Subaru dealership. Thank you for being honest and doing the job right.

My vehicle was repaired and the repair resolved the - PATHARRIS22315

My vehicle was repaired and the repair resolved the issue. The car runs great now!

Had engine problem while encountered to Florida from - Jimfergusoncartage

Had engine problem while encountered to Florida from Canada. John in service took me in at 8am and said I would be out by noon. Out and on my way at 11.30. Fantastic experience. Would highly recommend them

Charles Wiley is my salesman. - robbieroyster5

Charles Wiley is my salesman. I visited Duke Automotive in December 2025 for my first time on a quest to order a 2026 GMC Sierra HD. The process exceeded my expectations. My wife and I have always been partial to GM products and since 2021 more partial to the GMC build. Charles was friendly and professional from the first visit to the dealership. There was a more relaxed atmosphere than other experiences in vehicle shopping. Everything that we talked about to put the order together was fulfilled. Absolutely no surprises or left out details. Charles has a passion for customer service satisfaction. It was great to have been on the receiving end. In my 39 year career I strived to do the same. I highly recommend Duke Automotive and Charles Wiley and look forward to a relationship for a long time.

Harrison was very helpful finding my 2017 Chrysler... - Mark Hall

Harrison was very helpful finding my 2017 Chrysler Pacifica, oing to make a big difference in my business!

Service department scheduled a recall repair, then tried - Kris Stewart

Service department scheduled a recall repair, then tried to upsell for other repairs. They did not call or text to say the truck was ready. Dropped off at 7:30 am, finally went to service department to pick up truck, it was done at 3:00 pm. I left phone messages and texts prior to going back, and asking when it would be done. Receptionist called after I had already picked up the truck. First time at this service department and most likely the last.

The worst. - tomcynlab

The worst. Took my 2020 explorer to have a axle leak fixed and and the top mechanic tell me its not leaking when there was axle oil drenched on the felt bottom cover and dripping from actuator on front axle .I had to drive back to the dealer to show and argue with him where is was leaking.He finally agreed to fix it. After 2 days my vehicle was still outside nothing done .Girl at the service desk was rude and said this place is a xxxx hole. She was waiting on warranty to call back. So i called the my warranty company they said nobody called about anything on my vehicle. I just took my explorer and left.

Excellent - CJVA

I was in the market for an SUV and decided to purchase a Chevrolet; and I am so glad I did. The entire process was smooth and stress free. The whole Chevrolet team was polite and helpful.

PURCHASE OF LEXUS - Hokie

I was browsing Ramey’s Website and found a pre-owned Lexus which I liked. The Lexus was on their Richlands lot. I contacted them via E-mail to get more information about the vehicle and to discuss pricing. I exchanged multiple E-mails with Sidney Smith and Brandon Sheets. After we had basically negotiated a deal via E-mail, my wife and I traveled to the Ramey-Richlands dealership to test drive the vehicle. While driving the vehicle, we discovered that the windshield had a tiny chip / pit, which the dealership promptly had repaired to our satisfaction at their cost. We then finalized the deal. While visiting the dealership, we met with Brandon Sheets (manager), Christian Yates (sales), Frank Browning (sales), Eugene Hilton (sales), and Chance Moore (finance). All of them were very professional, courteous, friendly, cooperative, and helpful. This was our first experience with the Ramey-Richlands dealership, and it was very positive. We would not hesitate to deal with the Ramey-Richlands staff again for future vehicle purchases.

I purchased a used vehicle 6 months ago and it has been - Sharmesawilliams

I purchased a used vehicle 6 months ago and it has been back in twice for maintenance. 1st my brakes were squeaking very loud and maintenance said it was a GMC issue so there's nothing they can do and now my Transmission is going out on the vehicle. I'm thinking it's time to get a lawyer. I don't have a loaner car to get to work I'm very upset because how can I pay for my over priced used vehicle I purchased from Lindsey GMC and I can't get to work. I had so much faith in this dealership but they are not keeping up to the standards they portray.........so disappointing

Bought a lifted z71 diesel truck front bumper had some - School bus 111

Bought a lifted z71 diesel truck front bumper had some paint coming off of it the told me at the time of purchase they would take care of it it’s been almost a month now and nothing they won’t even respond to my text buyer beware they say one thing to get you to purchase and after that forget all about you would never purchase another vehicle from them

Awful experience at the service department. - 2cats

Awful experience at the service department. Not first time that had to take vehicle back for them to fix their mistakes. The service manager does not return phone message and is not easy to work with and does not have good customer service skills. They don't want to take accountability for their lack of knowledge on certain vehicles or when they damage part of your vehicle and then try to claim that is the way it is supposed to look.

Needed a VA State inspection and they were very fast! - haroldstallard80

Needed a VA State inspection and they were very fast! Will definitely stop back in the next time I am in the area and need something done. Very clean and very nice people there!

10++++. - debbisdu49

10++++. Awesome experience with them. Treated with the most respect. This was my son’s first car and they went above and beyond!

STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl

I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!! The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service". I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work." Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!! When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!! We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!

I don't usually submit reviews so it takes exceptional... - Donald F

I don't usually submit reviews so it takes exceptional service for me to take the time to do this. For friendly service without pressure contact Rhonda Smith-Carnes. She takes the time to understand your needs and answer your questions. We tend to keep our vehicles for many years so a new purchase is a big decision. Rhonda was patient and realized that letting the vehicle sell itself would work best with us. While it may be a long time before we purchase our next vehicle we hope that Rhonda will still be there to help us again.