My family and I researched and compared several cars - Zeyni
My family and I researched and compared several cars before deciding that a Hyundai Venue would suit our needs best. Then came the hard part: deciding which dealership to go to!
I spent two days reading online reviews on google, yelp, dealerrater. I asked friends and acquaintances. I expanded my search from Manhattan to the Bronx, from Long Island to New Jersey. All I wanted was to do business with an honest, hardworking, respectful salesperson who doesn’t bait and switch, cut corners, or lie.
When I saw Diana Almonte’s reviews, I wondered if they were too good to be true. But I thought she was worth giving a phone call. I narrowed my list to Diana at City World Hyundai and two other dealerships that I will not name.
When I first called City World, I asked specifically for Diana. I was surprised when they transferred me immediately and she took my call. I was kind of expecting to leave a message.
The two other Hyundai dealerships I called took forever to answer and the salespeople who responded talked down to me as if I had no idea what type of car I wanted. Maybe because they thought I’m just a woman…?
By contrast, Diana respected that I had already done my research and knew exactly what car I wanted. She did not play games or waste my time. She promised to text me two quotes for the two colors I was considering. And in 5 minutes I got her text with the quotes. She told me that the color I really wanted was not at her dealership but that she would ask her manager Eddy (whom I later met and found to be super professional and considerate) to transfer to the City World dealership in a few days. I was simply blown away by Diana’s can-do, take-charge professionalism. She made sure that car was delivered to her lot in two days.
I cannot stress enough how impressively effective Diana is. She obviously loves what she does. She pays full attention to details and told me step by step every single detail I had to take care of before we even set foot in the dealership. Nobody has time to waste!
She gave me advice on what type of insurance coverage made sense for me which was a big help. She coordinated registration papers, the car transfer, everything. If I had a question about the process, she made me feel comfortable texting her. And she always responded immediately. Even on her day off!!
When we arrived at the dealership, Diana already had the car fully detailed - not sure if this was even a requirement:) The car literally sparkled inside and out!
While we were waiting for everything to be approved, we had a chance to observe Diana with other customers too. This woman treats every customer with incredible patience, respect. And she makes sure you get the car you need! She moves mountains!
When it was time for us to leave the lot, Diana took time to demonstrate how the key features worked, and how to set up apple play, among a bunch if other features that would have taken us a long time to figure out by ourselves. She took the time!!
Car buying can be such a coin toss and stressful. But Diana made it feel like a completely enjoyable and super smooth experience. We as customers felt seen. So incredibly grateful for her. If ever we or any of our friends need a car, we are all going to Diana Almonte at City World Hyundai in the Bronx. She is honest, responsive, professional, hardworking, detail-oriented, caring, warm, and loves helping her customers get whichever car they want. What a joy to do business with her.
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