I recently purchased a 2021 Toyota RAV4 from Cherry Hill - amichelleturpin
I recently purchased a 2021 Toyota RAV4 from Cherry Hill Dodge, Chrysler, Jeep, and Ram. My initial experience was positive—my salesperson, Leon, helped me find a vehicle that met all my needs. Unfortunately, everything went downhill shortly after the purchase.
Within a week, the check engine light came on. I contacted the dealership and brought the vehicle in for inspection. I was told it was just a code that needed to be cleared and that nothing was actually wrong with the car. However, within 20 minutes of leaving the dealership, the check engine light came back on.
I then used the Toyota Connect app, which alerted me again about the issue. I was also contacted by a Toyota dealership and decided to bring the car to Holman Toyota instead. Their team was professional, responsive, and thorough—completely different from my prior experience. After inspecting the vehicle, they determined that the car needed a new catalytic converter, which is a significant repair.
What’s most frustrating is that Cherry Hill Dodge, Chrysler, Jeep, and Ram took no responsibility for selling a vehicle with this issue. They refused to reimburse diagnostic fees and showed no accountability. When I raised concerns, I was even asked why I didn’t bring the car back again after the light returned—despite already having a poor experience and losing trust in their service.
It’s clear to me that the vehicle was either not properly inspected prior to sale or that the issue was overlooked entirely. Either way, the lack of professionalism and unwillingness to make things right is unacceptable.
Thankfully, the vehicle was still under warranty, and Holman Toyota is handling the repair properly.
I would strongly caution others against purchasing a vehicle from this dealership based on my experience. I also reside out of state and have incurred fees from taking the car back and forth from PA to NJ. I strongly recommend NOT using this dealership EVER!
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