Best car buying experience. Treated me like family. - Kb2018
If I could give them a 6 star rating for customer service, I would. Jay and Derek were outstanding. I was amazed at how I was treated compared to other mainstream dealers that I visited. There are a few 1 star reviews on this place that almost pushed me away, but here’s my story from top to bottom if you’re reading the 1 stars and getting freaked out:
I’m a very particular buyer, about 150 miles outside of the Phili area. 1ownercar had a high-priced truck there that was exactly what I wanted. When I first spoke with Jay, he was very straightforward with me. I was skeptical about the whole process of driving out of town to a 3rd party dealer, but with the way that he answered questions he gained my trust. He sent me the Carfax, and had his technician send me extra pictures of the truck. 26 extra pictures! After seeing the pictures of the truck, I called Derek (the partner), and spoke with him about it. He was understanding, straightforward, and accommodating. He didn’t tell me what I wanted to hear. He told me what I needed to hear.
They respected my intent, and held the vehicle for about 5 days while I made arrangements to get out there to purchase the truck. They suggested that I take it to a professional mechanic for a look over, and didn’t recommend any particular mechanic, which I respect. On my drive up to Phili I received a call from Jay that the radio wasn’t working properly. He said that since I was on my way up that Derek would cover the costs to fix it if the deal worked out - very professional. The truck was in great shape when I got there except for the radio. I was able to take it on a lengthy test drive and went on my own to the professional mechanic’s building. The mechanic also reported a pretty flawless vehicle except for the radio.
The truck was, in my impression, very well priced, even with the radio issues that were going to be covered by Derek. I had done a lot of research and was pleased with the selling price. I appreciated Derek’s wiggle room for front floor mats that were missing, but basically paid the sale price as listed. The check-out process went well. The sales center is small, but the customer service makes up for it. You can tell that the energy is positive. Their warranties are very well priced as well. I would recommend this to any used car owner for peace of mind.
The truck was detailed for me to go, and Derek let me store my Honda in his lot to pick up later. He even paid for my first tank of gas in the truck!
Fast forward four days later, the truck is running great, and I took the vehicle into a GMC dealer to get the radio fixed. Derek followed up with his word, and paid for the radio to get fixed. I didn’t have to lift a finger. He settled directly with the dealer.
They don’t make straightforward, stand-up guys like Jay and Derek any more, especially as car salesmen. I can’t say enough about how honest they were. They gave me good information, advice, and whatever I needed to let me make the most expensive purchase that I’ve made in the last 5 years. Don’t let the looks of the dealership or the fact that they are a 3rd party scare you away. They treated me like family. They will give you the truth and honest truth so you can make the best decision on your own.
This is the honest truth from my end: I had to jump through a few hoops, but this is the best car buying experience that I’ve ever had.
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