Really disappointed with my experience at Toyota Leith. - Jakob F
Really disappointed with my experience at Toyota Leith.
I bought a pre-owned Ford Mustang from them with only 15,000 miles and a full service history, so I felt pretty confident about the purchase.
Unfortunately, shortly after buying it I noticed that the engine was leaking oil. I contacted the dealership about two weeks after the purchase, as soon as I noticed the problem.
The car came with a 6-month engine and drivetrain guarantee, so I expected them to help resolve the issue. I have explained that the leak appears to be coming from the oil drain plug.
Instead, I’ve been told that they can’t fix it and that I should take the car to another dealership that had serviced the car previously.
That’s honestly pretty disappointing. I bought the car from Toyota Leith, and the car was sold to me with a 6-month guarantee. I don’t think it’s unreasonable to expect the dealership to stand behind that and help get the issue resolved.
The car only has 15k miles and has a full service history, which makes the situation even more frustrating.
The Mustang itself is great, but the way Toyota Leith has handled this issue has left me very disappointed with the dealership and the customer service after the sale.
Read More